Secret Escapes - Overall Rating based on 20 reviews
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My first time booking a hotel online
This was my first time booking a hotel online and it was incredibly easy! The hotel was really nice and in a great location. I'm really looking forward to my next trip and booking with them again!
Holiday booking
I recently booked a holiday on this fantastic website and it was incredibly easy! There were so many great places to choose from, and the confirmation came through really quickly and was spot on! Also, the hotels were absolutely amazing!
New customer, smooth booking process
This was my first time booking with this company, and I must say, I was really pleased with how everything went. The booking process was really straightforward, and I got all the info I needed by email straight away. I'm so excited to go on the break and check out the hotel in person now.
Porto city break
My recent trip to Porto that I booked through a platform was absolutely amazing. Everything went smoothly from the moment I booked it. The transportation arrangements were perfect, and Porto itself was a lovely city with so much to see and do. The river trip that was part of the package was definitely a highlight, giving me a different view of the city. The accommodation they arranged for me was really comfortable and even better than I expected. And I have to say, the breakfast at a nearby cafe was absolutely fantastic. I have to give credit to the platform for providing such a well-priced city break that went above and beyond what I had hoped for.
Late Summer Booking
I've just booked a 'Late Summer Booking' for a little trip to Dresden in East Germany. The booking is for 2 nights in July and my mates and I can't wait for our trip. We're really looking forward to it, but I do wish that Secret Escapes had more options for longer stays, particularly for those of us flying to Europe. It would be nice to be able to book for 3 nights instead of just the 2.
Hotel booking request
I recently found a great hotel deal on this website that caught my attention, but the room type wasn't exactly what I wanted. So, I got in touch with customer service and they replied within a day, saying they would contact the hotel for me. Within just 24 hours, they had already spoken to the hotel, sorted out my room request, and confirmed everything back to me. I'm really looking forward to my stay at the hotel now, and I'm very pleased with how smoothly the whole booking process has gone. Payment was easy, and I got confirmation quickly. The communication from Secret Escapes was friendly and efficient, which I really appreciated.
Luxury hotel stay
During my recent stay at this posh hotel, everything was absolutely amazing! The hotel's surroundings were stunning, and the rooms were huge and really nicely decorated. But, I have to say, I was quite let down by the service from the staff. Our booking stated that we would get a free glass of Prosecco when we arrived, but that never happened. And even when we decided to stay an extra night, we weren't given any extra treats or special things.
Quick and easy booking process
Booking was so easy, honestly. I could see all the options and prices clearly, and it didn't take me long at all to plan and book my next trip.
Effortless holiday bookings
I never realised how simple it could be to book a holiday! The people at this company are so helpful and really make everything so easy. I've booked with them a few times now and never had any problems. They really do go the extra mile to look after their customers and make sure everything runs smoothly. I feel really reassured by their customer service. Thanks for making it such a stress-free experience!
Hotel deals
I had such a great time using this website! It was so easy to find amazing hotel deals and navigate around. Booking was a breeze and stress-free, which was a big plus for me. The hotels and deals were really top-notch - some of the best I've seen compared to other holiday websites. I felt like I really got my money's worth and would definitely suggest this site to anyone looking for a fantastic holiday.
Luxury holiday booking
I came across an amazing deal on Secret Escapes that I just couldn't resist - the price compared to other hotels was brilliant. I was really excited to book a luxury holiday through their website and had an overall fantastic experience. The holiday itself went off without a hitch, and the accommodation was exactly what I had hoped for. However, my excitement was somewhat dampened when I realised that I had used a cashback website to make my booking, only to once again be let down by Secret Escapes failing to honour the cashback offer. This isn't the first time this has happened to me, and it's frustrating to spend a significant amount of money on a holiday and not receive the promised cashback. It's starting to feel like a bit of a sneaky move on Secret Escapes' part, and I really hope they sort this issue out soon.
Adventure trip to Morocco
We've just got back from a trip to Morocco and it was fantastic. Everything went according to plan, the company was in contact with us from the moment we arrived. We had an incredible 5 days exploring the mountains and desert, but decided to end our trip with a couple of days at a hotel. Although this wasn't part of our original plans, the company was able to find us a great deal at a lovely 5-star hotel. They even arranged for us to be dropped off and picked up from the hotel. We highly recommend them and will definitely travel with them again.
Hotel booking error
I booked a hotel on this website not too long ago, and I ran into a really annoying problem. When I finished booking, the site said it didn't go through and asked me to do it again. But then I realised to my horror that I had accidentally booked the same hotel for the same night twice. It was a right mess and really inconvenient, plus it could end up costing me extra cash.
Repeat customer for Secret Escapes
I've used this company a few times now and I've always had a great time. It's really easy to book with them - you just pick where you want to go and when, and you're all set. The prices they offer are really good, and you always get a lot for your money. The places you can choose from are always great and they never disappoint.
Recent travel bookings
I'm a regular customer and I've booked three trips this year using this platform. The website is really easy to use and I always manage to snap up great deals on hotels and travel packages. What I really like about this site is the extra perks they throw in, like free dinners or cheaper spa treatments, which I haven't seen on other booking sites. Whenever I've had questions or needed help, the customer service team has been really quick to respond and useful. All in all, Secret Escapes has become my go-to booking platform for all my travel plans.
Holiday package booking
Booking my holiday package was so easy. I showed interest and then a lovely agent got in touch with me right away. They talked me through all the different flights, hotels, and cruises that were part of the package. They explained everything clearly and made sure I understood before we went any further. Putting down the deposit was easy too, and within a few days, I got all the booking details I needed. I even got attachments like the invoice, ATOL Certificate, Booking Companion, and Terms and Conditions. Overall, the whole booking process was smooth and stress-free.
Voucher issuance
Secret Escapes were brilliant when I had an issue with my booking. I told them about the problem and they quickly got back to me, offering a voucher as a goodwill gesture. I was really impressed by their customer service and how keen they were to sort things out. I'll definitely be using their services again in the future.
One-night stay at Thornbury Castle for Wedding Anniversary
My recent experience with a booking through this service for a one-night stay at Thornbury Castle for my Wedding Anniversary was quite disappointing. The booking was made and confirmed, and I paid the full price. However, to my surprise, the booking was suddenly cancelled shortly after. When I contacted Thornbury Castle directly, they said they had no availability for the date. I was upset to hear that the booking was confirmed and paid for without checking with the venue first. This situation left us without any other plans for our special day. Although we eventually asked for a full refund, it wasn't processed quickly. We had to wait 8 days before checking on the refund, only to find out that it had been credited to our 'Secret Escapes' account, even though we had clearly asked for it to be refunded directly to our bank account. It took a few more days for the refund to reach us. The staff I dealt with were friendly and helpful, but it's clear that the booking systems need to be reviewed to avoid such disappointments and ensure timely refunds.
Top quality accommodation at amazing value
I found the process really quick and easy, even when using my phone (and believe me, I'm not great with technology)! The selection of places to stay was fantastic and the value for money was incredible. I've used them once before and I'll definitely keep using them as my go-to when planning a getaway.
Bargain booking
The website was really easy to use, with loads of different offers to look through. I managed to book my stay quickly and without any problems. I got the confirmation email straight away, which made me feel reassured that everything was sorted. All in all, it was a really smooth and efficient experience from beginning to end.
Review with most votes
Top quality accommodation at a
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