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My partner and I booked a trip to Maldives for our honeymoon 2 years ago. Then the pandemic happened and our trip was cancelled, we had to postpone the wedding too. At the time we were offered a v...Read on
Voyage Privé is absolute bullshit. We booked holidays for 2500 swiss francs and they never transferred my money to the airline nor to the hotel - meaning they didn't book anything. We went to che...Read on
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Honeymoon to Maldives
My partner and I booked a trip to Maldives for our honeymoon 2 years ago. Then the pandemic happened and our trip was cancelled, we had to postpone the wedding too.
At the time we were offered a voucher option which we reluctantly took, hoping that we will be able to move the holiday as well as the wedding to the following year.
Later on I have lost my job because of the pandemic and was unable to find employment for quite some time, making life difficult. As the wedding didn't go ahead and our personal circumstances changed, we decided to request the refund - after all we are legally entitled to it - nearly £2,500 deposit that we have paid Voyage Prive and not seen it for TWO whole years now!
We are, as package holiday customers, not legally obliged to accept the voucher after all and since the trip was cancelled - under the law cash refund must be provided within 14 days. However, Voyage Prive don't seem to think the law applies to them.
When contacted (and mind you they don't have a working phone line to call, online communication is flawed and, furthermore, they don't even have a Google page with reviews) the customer services are arrogant, short and generally don't make you feel like a "member-only luxury travel" client at all! It is all fake and pretend - behind a smart looking website there are THIEVES and COWARDS who will not shy away from keeping OUR MONEY for TWO WHOLE YEARS! The money that should have been in my account at the time of losing a job and financial difficulty! What a disgrace...
Since the the UK Government website states that:
-"You have the right to a cash refund. You don’t have to accept a Refund Credit Note, or rebook for another date."
- "If you accept a Refund Credit Note you can exchange it for cash at any time" (info available from www gov uk website, under 'Guidance
Information about package holiday refunds and cancellations', Published 14 May 2021),
I will be sharing my story with the media platforms and will make sure as many travelers are warned about this company and will STAY AWAY FROM THESE THIEVES!
Voyage Privé is absolute bullshit.
We booked holidays for 2500 swiss francs and they never transferred my money to the airline nor to the hotel - meaning they didn't book anything. We went to check in at the airport and the guy there told us that we were not listed on our flight; we could not fly. I tried to get hold of Voyage Prive for over 6 (!!!) hours, I called a dozen different numbers (my phone bill will be ridiculously high) and I wrote many many emails. Nobody EVER picked up. After 6 hours they called me, but the number was blocked, so I could not call back. I was fuming at this point. At some point, I managed to get somebody on the phone. The guy told me that he could book new flights for us. After I told him he should check out if the hotel was even booked, he eventually found out that we also did not have a reservation there. Can you imagine? I had to tell him to check this. This company is an absolute joke. I will NEVER book with them again.