Prestigia19 reviews
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I recently had a bit of bother with getting a refund for a hotel booking I made through this company. I booked a hotel back in April and then cancelled the booking within the free cancellation period in May. They sent me a confirmation that the cancellation was sorted and assured me that I'd get a full refund in 3-5 working days, so I just waited. But when I checked in for an update on the refund, they said it was still being processed. It's been 17 days now since I cancelled and I still haven't got my money back. I'm a bit annoyed and let down by all this, to be honest. I was hoping for a quicker fix from a company like this.
Unfulfilled hotel booking
I recently had a really frustrating experience with my hotel booking through an online platform. Basically, I booked and paid for a hotel in advance, only to get there and find out that the hotel had no record of my reservation. I had to contact customer service and they told me I was chosen for "additional security checks" and that they had sent me an email, which I found in my spam folder. Sorting out the reservation mess while at the hotel reception was extremely stressful, especially since it was fully booked in May. All they could offer was a refund, which didn't help me since I had to quickly find and pay for another place to stay, costing me more money. Also, the refund they promised took 15 days instead of the 7-10 working days they first told me. The company's communication was pretty unclear and unhelpful, so I was left in a tricky situation.
Hotel booking with cancellation
I've gone and booked myself a hotel through this company, but things didn't quite go as planned, and I had to cancel because of some unexpected stuff popping up. The website said I'd get my money back in 5 working days, but now it's been a whole 7 working days, and there's still no sign of that refund. They've been pretty quick with their emails and all, very polite too, but the refund just isn't coming through. I even gave them a ring, but they just hung up on me.
Non-refundable reservation changed
I accidentally booked a non-refundable reservation for the wrong date. Luckily, the customer service team helped me out by changing it to the date I actually wanted. I'm grateful for their flexibility and understanding.
Quick and easy booking
I had absolutely no issues booking my holiday on this website. It was really easy and everything was simple to locate. I didn't encounter any problems and it made booking my trip really straightforward. I will definitely use this site again in the future.
Quick response to email
I've never come across this place before, but when I had a question they responded really quickly! I couldn't locate something vital, so I dropped them an email, and they got back to me within hours. Now, that's what I call great customer service!
Achraf was awesome at fixing my booking issues
Achraf was brilliant! He sorted out all my booking issues in no time, both over the phone and email. He was an absolute lifesaver!
Hotel booking cancelation
I booked a hotel not long ago using this service, but I had to cancel on the very same day. They say I should have got my money back within 5 working days, but it's been 10 days now and still no sign of that refund. The customer service lot have been quick and polite in their replies to my emails, but I'm a bit let down by how long it's taking them to sort out the refund.
First-time booking experience
I was a bit unsure at first about booking through this website because it was my first time using it and I'd heard some mixed reviews. But I was really impressed by my experience with Prestigia. Even though there was a delay in getting my booking confirmation, which I think was due to the time difference with Colombia, everything went really well. The prices were really good, and I didn't have any problems at all during the whole process.
Recent hotel stay
I had a really bad experience at this hotel. They said they would help but then changed their minds and couldn't do anything about the problems. I'm not happy at all and I want to make a complaint. I booked two rooms but couldn't use them because the walkway near the hotel was in such bad condition. It was so uneven and high that I got injured when I fell, and I lost my armlet and broke my glasses, which cost me 1300 euros. I searched for my armlet but couldn't find it, even though the staff looked for it. The hotel is too focused on taking money from the next customer to care about the walkway, even though they've renovated the walkway for two other hotels nearby. I have photos of the walkway for proof. I want a refund of what I paid and compensation for the things I lost.
Booking issue resolved
I had a bit of a problem with my booking at the hotel as they couldn't find my reservation, but I must say, the customer service at Prestigia really impressed me. A chap named Achraf sorted it all out within a day of me raising the issue. His professional and speedy approach turned what could have been a right hassle into a smooth experience. I really want to thank them for their quick and useful help, and I'll definitely be thinking about booking with Prestigia again next time.
Hotel booking
I recently booked a hotel through this company and I was really pleased with the great offer and prices. The website was easy to use, making it simple to book my stay. I had a couple of questions and worries while booking, but I was impressed by how quickly and friendly the customer service team responded. They were really helpful and made me feel like a valued customer. All in all, I had a great experience with this company.
Last-minute downgrade
I had booked a reservation for a fancy four-star hotel a few weeks before my trip. However, I discovered last minute that Prestigia had made a mistake and actually booked me in a two-star hotel with a similar name. This was a big letdown and I was not happy at all. It seems like all those negative reviews were spot on.
Booking a hotel room
Oh my gosh, booking my hotel room was a piece of cake! I just wish they would include taxes and charges in the price like other websites do. That's my only complaint.
Cancellation issue
I had a terrible experience with an online travel agency recently. I booked a holiday and decided to cancel it on the same day. However, the company refused to refund my money, which was over £5,000. Even though they offered free cancellation, all I've received are generic responses to my many emails. I am frustrated and feel like I have no other choice but to consider legal action in Gibraltar, where their head office is located, and also try to initiate a chargeback on my credit card. This whole situation has been a nightmare, and I wish I had done more research before booking with them. I highly recommend avoiding this company at all costs!
Reservation issue
I'm really disappointed with my experience with this company. It was my first time using their services, and I booked a hotel room. But when I contacted the hotel, they told me there was no reservation, even though I had already paid. The company said it was because of overbooking and promised to refund me. It's been three days now, and I still haven't received my money back. I'm left with no money and no reservation, which is really frustrating. I hope they sort this out quickly to avoid any more hassle.
Quick and seamless booking process
I thought the booking process was really fast and easy. The customer service team got back to me quickly and were really helpful. I was really impressed by how professional and knowledgeable they were.
Hotel booking
I had to wait for ages to get my hotel booking confirmation and it got me really frustrated. I thought I had been scammed, but then Achraf, the customer service representative, came to the rescue and sorted everything out. He dealt with the situation like a pro even though I was being really impatient and irate. I'm still amazed that everything turned out okay in the end. Thanks a lot!
booking and reservation
Ever since I started using the services of Prestigia they have never given me reasons to doubt their competency.
With Prestigia I can say they are the best and most valuable booking platform you can find on the internet. Their services are very easy to use with an affordable price rate to go along with it.
Also, it is easy to book a hotel room with them and get quick email confirmation
Whenever I have questions that requires urgent attention, their customer care personnel are quick to respond without delay.
It definitely won’t be my last time using Prestigia. Thanks so much for everything
About Prestigia
Prestigia is an online reservation platform that offers booking services for hotels in various locations across Europe, Africa, Asia, the Middle East, and North America. Affiliated with Prestigia Ltd, the company provides expert advice and guidance to customers regarding their bookings and reservations. With a range of luxury destinations available, including Ski Hotels, Winter Escapes, Golf Vacations, Valentine's Day Ideas, and Honeymoon Destinations, Prestigia aims to provide a seamless booking experience for their clientele. Located at 13 Freeland Park, Wareham Road, Lytchett Matravers, Dorset, BH16 6FA, UK, the company prioritizes customer satisfaction and aims to offer top-notch services to its users.
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Contact Information
Office 5434, PO Box 6945
W1A 6US London
United Kingdom
Categories Prestigia
Holidays and Trips | Accommodation Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
booking and reservation
Ever since I started using the services of Prestigia they have never given me reasons to doubt their competency. With Prestigia I can say they are the best and most valuable... Read onBy: Solomon