I also experienced the very short notice 'allocation oversight' cancellation of my car park booking at Edinburgh Airport which was caused by the parking company refusing to deal with them. Trusted Travel have repeatedly promised they will refund my £30.78 since my holiday in middle of December but they have never come true. I have several emails from Customer service Rick promising the earth but never delivering. I'm always told it should appear in my bank within 5 or 10 days max. How many others have been robbed of their cash and had to pay again for parking?

As others have said, they NEVER answer their phones and although Rick appears to answer emails quickly, there's a whiff of automation on them when they start "Dear mackayfamilyuk".

They may have been okay in the past but you can see that in recent times they have been trashed on review sites. I would NEVER EVER 'Trust' them again....for anything!

Remember a fool and his money are easily parted. I was that fool. You have been warned....AVOID!

My campaign will continue until I get my refund and other victims should spread the word on all review sites.

i have booked in march 2018 for car park at heathrow airport for 3 weeks from 20th Dec 2018 for an amount of £ 204.50
when i reached airport for parking on my travelling date-20th dec , they said they cant find any booking and told me might be cancelled.
i was really embarrassed since i was travelling for holiday for 3 weeks with my family.
Then i some how managed to book parking with other parking agency

When I contacted trusted travel by email they are saying they already sent an email on 13th dec saying thats cancelled.
But I couldn't trace out such an email.
so far Trusted travel didn't refund my money £ 204.50 which i paid on 23rd March (10 months keeping the money with them)

Could somebody advise me to get my money back from Trusted travel including compensation

They cancelled and haven't refunded me!!
We had an airport lounge booked for over 9 weeks and they cancelled just 3 days before our departure.

Although they promised to refund back in December, this still hasn't been done.

Email responses are slow, and the only answer is than they are passing the matter to their finance team to deal with.

I've been unable to get through to a human being on the phone, and still no refund.

All I want is the money back, which they were very quick to take in the first place.

How hard can it be to refund??

I have found them terrible to deal with and would not recommend this company!

Bookings cancelled with short notice, no refund and ignorant cheeky emails from customer services manager Rick Brown.

I received an email from Trusted Travel staring thst my booking had been cancelled. The email also stated that the refund would clear my account within 5-10 working days. I still have not received a refund even though Trusted Travel was quick to charge my credit card!!!

What is more, I have sent 3 emails and received no response. I have also called countless times no one has picked up the phone or returned my call. It feels like Trusted Travel is a fraudulent company.

Fuming!!!!! Booked the Aspire lounge at Heathrow Airport with them 4 months ago. My husband got an email from them with less than 1 day before our holiday saying that sorry, they are having to cancel the booking (no reason why?) Promised a full refund within 5-10 working days. Still no refund and no reply from phone calls and emails. Appalled and disgusted!!!

Really unhappy, booked with them 8 months ago, just got an email from them with less than 3 days to go saying that sorry, they are having to cancel the booking due to an 'Allocation oversight'. Sorry, that is totally unacceptable!