Trusted Travel

Reviews, complaints and customer experiences (25)

I booked with TRUSTED TRAVEL in march 2019 at Stanstead was booked to park at Maples parking, got to the sight only to b told it's been cancelled because TRUSTED TRAVEL failed to pay Maples, I was in dilemma had to pay again to Maples to park, been after my refund made countless emails & each time told a ticket for refund has been issued, but nothing has materialised, Don t have telephone number to contact them, if you are reading this Trusted Travel & specially Nigel please act on it, dont ruin your reputation, a very irritated & upset Mr. Ramzan

Really happy with teh service and price, can't complain at all will use next time.

All good, happy to use again

Fab! I'll be using them everytime I go away.

Simple, easy to use and good value for money. 5 stars.

The website is easy to use and the customer service was friendly and helpful. I would use again for my next trip.

Everthing was fine with the car. The website was really easy to use. No issues!

Booked for 2 weeks at Glasgow. We normally book when we arrive so I was very pleasantly surprised to find how cheap it was through Trusted Travel. I was even more happy to find it was such a good service, actually better than booking with the airport itself.

We'll always use Trusted Travel now.

We were met at the terminal by an attendant who was polite and very helpful. My wife was pregnant so I needed everything to be as easy as possible and it was. Very happy to use again.

Way better than being in the aipot bar! Made a great start to the holiday

Really goodservice very helpful

does what it says on the tin, made everything much easier

Not much to say about the parking, all went as it should.The price was by far the cheapest around.

i've always gone in a taxi before so i didn't have to try to find somewhere to park. the meet and greet service was brilliant all i had to do was drive straight to the termnal.

i will always use meet and greet now

Arrived at the drop off point as instructed and was sorted and int he terminal within minutes, very happy with the service.

Easy to book and the parking went very well, much better than messing around with a taxi

This so called company are awful i had airport lounge booked in December 2 days before received an email saying it was cancelled and my money would be refunded in 5-10 working days after several emails requesting my money so called Rick would say it was going to be refunded in again 5-10 days i emailed saying they are a scam company and was going to report them to Watchdog i had an email from Rick saying my money will be returned 3 days later it was they are a SCAM company so many bad reviews keeping peoples money

Booked for 5 weeks parking at Glasgow airport through Trusted Travel.Arrived at parking facility on day of travel to be told booking had been cancelled by TrustedTravel.Had to pay again for new booking,parking facility were very helpful and understanding.Contacted Trusted Travel on return from holiday to be told this was all a mistake and that the money would be returned to bank account in 5-10 days, never happened.Intend to contact Trading Standards and complain about this dreadful company.

I also experienced the very short notice 'allocation oversight' cancellation of my car park booking at Edinburgh Airport which was caused by the parking company refusing to deal with them. Trusted Travel have repeatedly promised they will refund my £30.78 since my holiday in middle of December but they have never come true. I have several emails from Customer service Rick promising the earth but never delivering. I'm always told it should appear in my bank within 5 or 10 days max. How many others have been robbed of their cash and had to pay again for parking?

As others have said, they NEVER answer their phones and although Rick appears to answer emails quickly, there's a whiff of automation on them when they start "Dear mackayfamilyuk".

They may have been okay in the past but you can see that in recent times they have been trashed on review sites. I would NEVER EVER 'Trust' them again....for anything!

Remember a fool and his money are easily parted. I was that fool. You have been warned....AVOID!

My campaign will continue until I get my refund and other victims should spread the word on all review sites.

i have booked in march 2018 for car park at heathrow airport for 3 weeks from 20th Dec 2018 for an amount of £ 204.50
when i reached airport for parking on my travelling date-20th dec , they said they cant find any booking and told me might be cancelled.
i was really embarrassed since i was travelling for holiday for 3 weeks with my family.
Then i some how managed to book parking with other parking agency

When I contacted trusted travel by email they are saying they already sent an email on 13th dec saying thats cancelled.
But I couldn't trace out such an email.
so far Trusted travel didn't refund my money £ 204.50 which i paid on 23rd March (10 months keeping the money with them)

Could somebody advise me to get my money back from Trusted travel including compensation