Trip3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Booking disappeared at check-in
sudden blank in the airline’s system — my name wasn’t there. That was a horrible, disorienting moment. I’d accepted the updated itinerary in the app, so I expected it to match; it didn’t. I spoke to staff who said the airline had no record, and I learned another passenger from Trip.com had the exact same problem. That told me it wasn’t just me. I tried getting clear answers, but there was back-and-forth, conflicting dates (my app showed a different day than the airline) and responsibility kept getting passed around. Trip.com later offered an $83.23 Uber refund, which I appreciated but it doesn’t cover lost work, extra time or the stress. To be fair, when I reported it they did engage and eventually processed that reimbursement, so some effort was made — but my initial doubts about reliability weren’t put to rest. I’m left cautious now: I’ll double-check with airlines directly next time rather than relying solely on the booking platform. Frustrating and disappointing, plain and simple.
Gate-turnaround relief
don’t assume it’s hopeless — keep asking for escalation and stay polite but persistent; it helps. Also, maybe take a screenshot of confirmation emails and check names early, that would have saved us stress. All in all, not a smooth ride from the start, but the way it was fixed and the personal touch at the gate left me genuinely grateful. It changed our Christmas completely for the better — emotional, yes, but in the end a proper win.
Flight changed, barely any notice
I only felt properly relieved when I had a confirmed seat out of Bangkok — that moment when you realise it’s actually sorted, even if you paid through the nose. The company moved my Bangkok–Guangzhou sector without telling me, no email, nothing; I was in Oman and suddenly had four hours to turn up, which was impossible. So I had to fly back to Bangkok and buy a new ticket at about double the price. Customer service wouldn’t refund, saying the bookings weren’t “connected” because they were separate — odd logic, and not helpful. I’ve had worse and better with other carriers, but this felt sloppy. Relieved to be on the way in the end, but annoyed at the poor handling and the cost to fix it.
About Trip
Trip is a ride-hailing and transport app by Bolt Technology OÜ. The service connects passengers with private drivers for on-demand trips booked via smartphone. It is aimed at individuals seeking local point-to-point transport in supported cities and typically includes options such as standard rides and larger vehicles where available. Bookings, driver details and payment are handled through the app.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Trip
Holidays and Trips | Plane Tickets Reviews & Experiences | Accommodation Reviews & Experiences | City Trips Reviews & Experiences | Special Trips Reviews & Experiences
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Last update: March 2026
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Review with most votes
Gate-turnaround relief
don’t assume it’s hopeless — keep asking for escalation and stay polite but persistent; it helps. Also, maybe take a screenshot of confirmation emails and check names early, tha... Read onBy: Hill