Bookaway - Overall Rating based on 21 reviews
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Multiple bookings
I've booked several times through this platform and the prices were pretty good. But, I had a big problem when one of the transport providers didn't turn up. I'd seen good reviews for this service, so I was let down to discover they weren't reliable. I got in touch with customer service, but it took them days to get back to me and sort out a refund. That meant I had to sort out different transportation for my trip.
Easy bus booking in Bulgaria
I was a bit worried at first about booking a bus in Bulgaria, as I'm not sure how things work over there. But, I gotta say, Bookaway really made it simple and smooth for me. Their website was easy to use and had loads of different bus choices. Booking was a breeze, and I got a confirmation email straight away after booking my seat. The bus itself was comfy and on time, and the whole journey went without a hitch. Big thanks to Bookaway for taking the stress out of my travel plans.
Shuttle bookings
I've actually used this service a couple of times now, once in the Philippines and then again in Guatemala. I must say, I was really impressed with how flexible and reliable Bookaway and the bus companies they partner with are.
When my plans suddenly changed in the Philippines, Bookaway sorted everything out for me without any hassle. The shuttle turned up on time and the journey was really comfortable.
Even in Guatemala, when I faced some delays myself, the bus company was really understanding and made sure I got to my destination safely and on time.
Overall, Bookaway has always come through with top-notch service, making my travels a breeze. I'd definitely recommend them if you want a stress-free shuttle booking experience.Fake bus ticket purchase
I bought a bus ticket from Bookaway for a trip from Cabo to La Paz. But, when I got to the bus station, I found out that the ticket was fake and couldn't be used. I had to buy another ticket to carry on with my journey. I was really let down and annoyed by this situation, because I had faith in Bookaway to give me a good service.
Easy booking ferry tickets
I was absolutely chuffed with the service that Bookaway offered. They provided us with all the info we needed for our ferry tickets and the booking was a breeze, no stress at all. It really made our trip a breeze and we had a cracking time. I'd definitely suggest Bookaway for booking travel tickets. Cheers!
Rebooking assistance
The team at Bookaway were really fast at getting back to me when I needed to change my booking. Thanks to them, I managed to reschedule my journey without a hitch. Big thanks for being so helpful and prompt. I'd definitely give you a top-notch 5-star rating for your friendly and efficient service.
Bus ticket purchase from Rio Dulce to Guatemala City
I bought a bus ticket from Rio Dulce to Guatemala City on this website not too long ago. Everything went smoothly, and I got my ticket without any problems. But, when I found out that the actual price of the ticket was just £12.50, and I was charged over £25 by the website, I was a bit gutted. Paying more than twice the actual cost felt like a bit of a rip-off, and it left me feeling disappointed.
Airport pick-up issue
Recently, I had a big problem with an airport pick-up service. On the day I was supposed to fly, they told me they couldn't pick me up from the airport on the Argentina side of Foz do Iguaçu, so I was stuck in Brazil. Luckily, I managed to find another way to get to where I was going. It was quite a stressful situation, but I don't hold it against the service. They quickly gave me a full refund, which I was thankful for.
Train sleeping car booking in Vietnam
I recently booked a sleeping car on a train in Vietnam and I was pleasantly surprised at how quickly I received confirmation of my booking. It was also great that the customer service team responded promptly when I had a question. However, I think it would have been even better if the booking options had included the choice of lower, middle, or upper bed options for the sleeping car on the train.
Easy to use website, fair prices, unique travel options
I really love using this website to book my travel days! It's super easy to get around and find what I'm looking for. The prices are always reasonable, and sometimes I come across choices that I can't find anywhere else. It's like uncovering a goldmine of travel options! I've told all my friends and family about it because it's just fantastic.
Novalja to Split airport transfer
I wanted to share my experience with booking a transfer from Novalja to Split airport using this service. The website made it seem like it was a direct transfer to the airport, but after I paid, I got an email saying it was only to Split city. This was quite misleading and not okay. I quickly cancelled my ticket with the extra cancellation protection I paid for as soon as I found out about the mistake. I was surprised when they charged me a 10% booking fee, even though their website promised a full refund. I would recommend staying away from this service - it's definitely a scam.
Ferry tickets purchase
I bought ferry tickets on this website twice for my trips in the Philippines. I have to say, I was really happy with the service. Booking the tickets was easy and straightforward. The tickets arrived in my email quickly, so I could see them whenever I needed. The journeys themselves were smooth and stress-free, thanks to the accurate information on the platform. I appreciate the efficiency and dependability of the service.
Last-minute booking change
I had to change my booking last minute because my flight was delayed, and I have to admit the customer service was excellent. They quickly got in touch with the operator and sorted everything out without any hassle.
Fast Ferry tickets Gili Trawangan to Gili Air
What a complete disaster of a booking process! I booked two ferry tickets with this company and when we tried to check in, we were told the tickets were no good and had to buy new ones. I got in touch with the company and they refunded the money, but the whole situation was a nightmare. It was far from the easy booking experience I was hoping for.
Ferry ticket booking
I recently booked a ferry ticket on here and I was really let down by the service. The ferry times they gave me were wrong, so I missed my ferry and had to pay an extra £96 to get another ticket from a different company. This made me 2 hours late getting to where I needed to be. When I complained, they said they had emailed me about the change, but I never got any email. They tried to say the email was sent on 31st April, which isn't even a real date, making them seem even less trustworthy. I kept asking about how to make a formal complaint and for proof of this mystery email, but got nowhere. Overall, my experience with this booking site was just really annoying and not what I expected at all.
Reservation mishap
The service was absolutely terrible. I couldn't figure out how to get in touch with them after I booked. Their website was no help at all because when I tried to enter my details to check my reservation, I didn't get a code to view it. It was a complete disaster as we were left waiting to be picked up, which never happened. I strongly recommend avoiding this service at all costs. It's not worth the money - you're better off finding a service when you reach your destination.
Easy booking
Booking my trip through this platform was so easy. The interface was really user-friendly, and I didn't have any bother finding the best options for my journey. The team's professionalism was clear at every stage, from booking right through to getting confirmation emails. I was really impressed by how efficient they were and how quickly they responded to all my questions, which made me feel really confident about my reservation.
Booking Experience
Although the customer support team was quick to respond and tried to be helpful, I got a bit frustrated because different people were replying to my emails each time. It made the conversations feel a bit all over the place and not very personal. I also had to figure out a lot of things on my own instead of getting clear guidance from the support team.
Unfortunately, it took quite a while to sort out the issue, and by the time everything was resolved, it was too late for me to make the necessary changes. Despite these difficulties, things did eventually work out, and the support team members were generally friendly.
In the end, I would say my experience was just okay this time around.Flight transfer service
I recently used a flight transfer service to get from the airport to my new home on the other side of the world. It was a long and exhausting 22-hour flight, but when I arrived, a driver from the transport service was there to welcome me. He was really polite and had a nice car waiting for me. They had taken care of all the little details I had given them before, and they were super efficient with their responses. I've used this service in Indo-China before, and after this great experience, I definitely plan to continue using it in the future. Plus, the prices are really reasonable, which is a bonus!
Online booking system assistance
I had a really good experience with an online booking system recently. Sometimes these platforms can be a bit of a nightmare when you need help or want to make changes to your booking, but the team at this one were amazing. They worked tirelessly for hours to sort out my issue and I really appreciated their dedication to helping me. It was a breath of fresh air to receive such great customer service in the online booking world. I'm thankful for their commitment to assisting travellers with their booking problems and I hope they keep up the good work for other customers too. Overall, my interaction with this online booking system was fantastic and I will definitely think about using them again for my future travel plans.
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