Trip Reviews

: 20
75% Would buy here again

Most relevant positive review

  2024-05-30
Flight ticket purchase
I recently bought a flight ticket through Trip.com and I was really happy with the service. It wa...Read on
alexandra

Most relevant negative review

  2024-02-04
Airplane tickets purchase
Oh my gosh, I can't believe how awful my experience was with this travel site! I purchased p...Read on
Jacob

Review with most votes

  2024-01-15
Flight booking
I had a terrible experience with the flight booking service I used recently. The whole situation ...Read on
T. Matthews

Reviews (20)

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    Hotel stay with great location and friendly staff

    I had a fantastic time during my recent stay at the hotel. The rooms were really clean, and it was a nice touch that the staff changed the towels every day. The hotel's location couldn't have been better - right by the beach, with a mini market, car rental, bus stop, restaurants, cable car, and Isola Bela all just a short walk away. The staff were lovely and always had a smile on their faces, which made the hotel feel really welcoming. One of my favourite things was chilling out on the terrace, which had an amazing view on the reception level. I would definitely recommend this place to anyone looking for a top hotel at a fair price.


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    Flight ticket purchase

    I recently bought a flight ticket through Trip.com and I was really happy with the service. It was so easy to book and I got a great deal on my KUL-LGK-KUL flight for under 3USD. It was great being able to change or get a refund on my ticket through Trip.com instead of having to talk to the airline's Chat Bot. I also liked getting notifications about my flight status through the app. Trip.com also has discounted attraction tickets that you can get instantly, and a rewards system where you can collect coins. Overall, I think Trip.com is a reliable and trustworthy travel partner.


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    Flight ticket booking experience

    I've had a good experience with Trip.com overall, but I did face a small issue when I booked a flight ticket with Eva Airline from Kuala Lumpur to Taipei recently. I made the booking on 28th May, but the status wasn't updated until 1st June when the ticket was finally issued. This delay affected my other travel plans and caused a bit of a hiccup in my itinerary. Despite this problem, I'm mostly happy with the service from Trip.com. I think they could do better by updating booking statuses more quickly to prevent similar inconveniences in the future.


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    Flights and hotels review

    I've found some really great deals on flights and hotels on this website. It's super easy to navigate and there are plenty of affordable accommodation options available. Not to mention, they also offer Trip coin rewards and exclusive app deals. I've been using this website for over two years and their customer service is fantastic - they always assist with any issues, such as when I needed to alter my flight. I'm looking forward to booking more flights and hotels for my upcoming trip to Southeast Asia!


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    Flight cancelled, poor compensation

    I had a really bad experience with that travel agency recently. They cancelled my flight at the last minute, so I had to quickly work out what to do. Their website was a nightmare to use, it was so difficult to get any help. I only spoke to unhelpful bots, no real person at all. After hours of frustration, I finally made some changes to my booking, but then got a small amount of compensation because I clicked something wrong on their confusing website. They ended up keeping more than 400€ of my money, which felt like they took advantage of me. I've spent the past 5 weeks trying to sort this out fairly, but I haven't had any luck. I'm so angry and upset about the whole thing. I would recommend avoiding them completely.


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    Recent Trip experience

    I've just used this platform again recently, and I have to say, it's just as good as I remembered. The website is really easy to use and find your way around, so booking the services I needed for my trip was a piece of cake. They've got such a wide range of options available, there's something for everyone. I was really happy with how things went this time, and I'd definitely suggest giving it a go to others.


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    Super cheap flights website

    I came across this really great flights website that stood out from the others. It was much clearer and user-friendly. The whole experience gave me confidence in their service. I was a bit hesitant at first because the prices were unbelievably low, but it exceeded my expectations compared to another site offering an even cheaper deal. Some websites pressure you into paying more for customer service, but this one just concentrates on selling tickets. It's straightforward and that's what I appreciate.


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    Travel bookings

    I recently used a popular platform for booking my travels and I have to say, it was a really great experience. One of the things I loved about this platform was how they always had amazing deals on flights, hotels, and holiday packages. I was pleasantly surprised to see prices that were often cheaper than other travel sites. What's more, the website is trustworthy and dependable. I didn't face any problems during my bookings and the clear breakdown of all costs and fees gave me peace of mind.


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    Stay at a centrally located hotel in Barcelona

    I stayed at a hotel in Barcelona that was right in the heart of things, just a quick stroll to Casa Batló. The staff were really friendly and helpful, which made my stay super enjoyable. The hotel seemed pretty new and looked after, and the rooms were surprisingly spacious for being in such a central spot. The shower was nice and strong, and the bed was comfy. All in all, I had a really good time there and didn't have any big issues.


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    Ferry timing change assistance

    I recently had to change my ferry timing at the last minute and was so fortunate to have Hannah help me out. She was really quick and efficient in dealing with my request and even tried hard to get me a ticket when everything was fully booked. The communication was excellent all the way through, and I felt really well looked after. It was a brilliant experience that made what could have been a stressful situation much easier.


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    Easy and Affordable travel booking

    Trip has always been my top choice for planning my travels. They have really good prices for flights and I often come across some fantastic discounts. The whole booking process is super easy and stress-free from beginning to end. I highly recommend using Trip for all your travel requirements.


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    Seat selection assistance

    I just wanted to share how amazing the Customer Services team, Denny and Gaby, were during my trip. They really went above and beyond to help me select seats near my family. Their quick responses and positive attitude made a huge difference. I'm extremely grateful for all their assistance. Thank you so much!


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    Reliable and affordable booking platform

    I found booking through this platform really easy. The prices were great and having options like Free Cancellation was a nice bonus. The website was simple to use and I didn't have any problems when booking. Overall, I'm really happy with my experience and will definitely use this platform again.


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    Straightforward pricing

    I was really pleased with how transparent and fair the pricing was on this platform. There weren't any hidden charges or unexpected price hikes during checkout, which was a nice surprise compared to other apps I've used before. The prices were already reasonable compared to other options, and the fact that they stayed the same throughout the process made the whole experience even better.


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    Mix-up with booking

    I was really irritated by my booking blunder! I accidentally swapped the departure and arrival airports when I booked a flight for my son. When I noticed, I tried to cancel and get a refund to correct it, but it was a real pain. I couldn't even locate the booking number to make things easier. It was so annoying!


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    Airplane tickets purchase

    Oh my gosh, I can't believe how awful my experience was with this travel site! I purchased plane tickets, only to realise they were for the wrong date. I attempted to rectify the issue, but they were not helpful whatsoever! They essentially just pocketed my money and only refunded me a small fraction. It's a complete rip-off! I strongly advise avoiding them!


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    Refund issue

    I've been waiting ages for my refund from Trip.com! They said they would give me back the extra money I paid, but it's been nearly 3 weeks and still no sign of it. Can you believe that?! I only realised they overcharged me for my hotel when I got there. So, I spoke to Trip.com and they promised to reimburse me for their mistake. I paid the extra amount thinking they would refund me, but nothing has come through yet. Come on Trip.com, sort it out and give me my VND 12,216,000 back!


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    Flight booking

    I had a terrible experience with the flight booking service I used recently. The whole situation was just awful from start to finish. I booked my flight through them, only to realise later that I had overstayed my visa. They never told me about this, which caused me a lot of unnecessary stress and trouble. When I tried to cancel the ticket, they said it was in progress, but after the flight left, they said they never got a cancellation request. On top of that, the refund they promised never came through. Overall, dealing with this service was really bad, and I would recommend others to avoid them.


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    Baggage billing error

    Following a mix-up with our luggage bill, I need to set the record straight and own up to our error. I've already said sorry, and now I really want to sing your praises. Thank you so much, we'll definitely be booking with you again in the future.


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