Trip6 reviews
This score is based on 6 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not worth the faff
if you need to change anything, don’t expect much help. I picked Trip for quick business trips and the odd family weekend because the fares looked good, but after they messed up a flight correction I had to shell out for a last‑minute replacement at full price. They’ve been dragging their feet on a refund — we’re talking well over a couple of grand — and every day it’s the same: a short email asking me to wait another 24 hours and another hour on the phone. Honestly, it’s like being signed up to endless hold music. I do admit the search tool is handy when I’m booking on the run, and it can save a bit, but the customer service just wasted loads of time and patience. If you’re booking something that might need changing, book direct with the airline. Saved money isn’t worth turning into a saga.
Almost sorted — with a bit of patience
the booking showed the agent’s contact, not mine, and I thought “here we go again”. I couldn’t add the extra bag straight away. I panicked a bit. Then I rang Trip.com. They couldn’t change the contact on the airline’s page, but they did offer a manual option and talked me through a workaround. It wasn’t instant and yes, I had to be patient. In the end they helped arrange the excess baggage and the snack combo via the airline before check-in. Not slick, not seamless, but it worked and I was relieved. A few things could be faster and their replies are sometimes a little slow, but the staff were friendly and persistent. So, not flawless, but for my moving-day nerves it did the job. Would I use them again? Probably — with a cup of patience and a backup plan.
Scrappy but eventually useful
I remember being half on a trolley and half on my phone, uploading photos and the hospital note — that moment when you realise you’ve done everything you can. The day before the flight I had an accident and was admitted; I sent Trip.com a GP note straight away, they said it wasn’t enough. Next morning, before surgery, I managed to get a surgeon’s certificate and uploaded that too. So yes, all the official paperwork was with them well before the flight left. Back home, after a lot of emails and calls, I was told I wasn’t entitled to a refund because I hadn’t cancelled the seat. Odd, since an airline rep had said the ticket had to be cancelled by the agency that issued it. The process dragged on, different agents offering different reasons, a bit of runaround. What changed things was when I escalated — a supervisor reviewed the medical documents properly and approved a partial refund (not everything, but something). It wasn’t neat, took ages, and I had to chase repeatedly, but that moment when the refund was confirmed felt like a win. Useful in a pinch, clunky to deal with.
Booking disappeared at check-in
sudden blank in the airline’s system — my name wasn’t there. That was a horrible, disorienting moment. I’d accepted the updated itinerary in the app, so I expected it to match; it didn’t. I spoke to staff who said the airline had no record, and I learned another passenger from Trip.com had the exact same problem. That told me it wasn’t just me. I tried getting clear answers, but there was back-and-forth, conflicting dates (my app showed a different day than the airline) and responsibility kept getting passed around. Trip.com later offered an $83.23 Uber refund, which I appreciated but it doesn’t cover lost work, extra time or the stress. To be fair, when I reported it they did engage and eventually processed that reimbursement, so some effort was made — but my initial doubts about reliability weren’t put to rest. I’m left cautious now: I’ll double-check with airlines directly next time rather than relying solely on the booking platform. Frustrating and disappointing, plain and simple.
Gate-turnaround relief
don’t assume it’s hopeless — keep asking for escalation and stay polite but persistent; it helps. Also, maybe take a screenshot of confirmation emails and check names early, that would have saved us stress. All in all, not a smooth ride from the start, but the way it was fixed and the personal touch at the gate left me genuinely grateful. It changed our Christmas completely for the better — emotional, yes, but in the end a proper win.
Flight changed, barely any notice
I only felt properly relieved when I had a confirmed seat out of Bangkok — that moment when you realise it’s actually sorted, even if you paid through the nose. The company moved my Bangkok–Guangzhou sector without telling me, no email, nothing; I was in Oman and suddenly had four hours to turn up, which was impossible. So I had to fly back to Bangkok and buy a new ticket at about double the price. Customer service wouldn’t refund, saying the bookings weren’t “connected” because they were separate — odd logic, and not helpful. I’ve had worse and better with other carriers, but this felt sloppy. Relieved to be on the way in the end, but annoyed at the poor handling and the cost to fix it.
About Trip
Trip is a ride-hailing and transport app by Bolt Technology OÜ. The service connects passengers with private drivers for on-demand trips booked via smartphone. It is aimed at individuals seeking local point-to-point transport in supported cities and typically includes options such as standard rides and larger vehicles where available. Bookings, driver details and payment are handled through the app.
This information is based on publicly available data and is provided for orientation purposes only.
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Holidays and Trips | Plane Tickets Reviews & Experiences | Accommodation Reviews & Experiences | City Trips Reviews & Experiences | Special Trips Reviews & Experiences
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Last update: March 2026
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