Discover Car

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Discover Car

38% Would buy here again

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Spotlight: What are our customers saying?

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Denny lavato
I like it. i hired the car for my Europe trip and it was awesome. they helped me and save my money as well. the overall trip was good and i must say i think i will use it one more timeRead on
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Franceska Dante
Deeply unfair and likely unlawful rental conditions. Any change to your booking is required 48h before pickup (assuming you can get into the website to alter your booking, which I couldn't). In t...Read on
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Tereza
I want to say to be very carfull with "Discover cars/ SurPrice".We rent a car from them for our trip in Italy.It was februari 2022,the trip is on Jun.So we have a booking number DC-290212...Read on
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Meir Bar-Tal
I have a "small letters" trap that will allow DscoverCar to avoid reimbursement of damages. There is 28 day time limit for reimbursement claim after the car return. This is shorter than...Read on
M
MBWUpmEH

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    Simply good

    I like it. i hired the car for my Europe trip and it was awesome. they helped me and save my money as well. the overall trip was good and i must say i think i will use it one more time


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    Car Rental - Belfast

    Deeply unfair and likely unlawful rental conditions. Any change to your booking is required 48h before pickup (assuming you can get into the website to alter your booking, which I couldn't). In the case of a delayed flight, there is no way to alter the start time of the booking and thus you forefeit your entire rental if you've paid in advance.

    Avoid this company like the plague!


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    car

    I want to say to be very carfull with "Discover cars/ SurPrice".We rent a car from them for our trip in Italy.It was februari 2022,the trip is on Jun.So we have a booking number DC-2902127,we paid what is necesery,they sent us a dokument.In april I try to call them to check is everything allright with reservation,noone answer.Ok,mayby this is regular practice,so i ceep calm.I have a dokuments,everything will be ok.And comes 16.June,our familly arrived at the aerport in Bologna.We have a phones numbers that must to call and to waithing Shuttle bus ,and to pick-up the car.We are phoning this number,but noones answer .There was a telephone operator who told you to call the number you were already calling.So no car.It was 22.00 ,we were with a child,there were no free cars at the other companies.So far we have never had a problem with other companies,never again Discover cars,be careful not to be in my position at night with a child and a house 80km away,which you have to reach.Rent cars only from airport representatives.


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    The quotFull Coveragequot is a fraud

    I have a "small letters" trap that will allow DscoverCar to avoid reimbursement of damages.
    There is 28 day time limit for reimbursement claim after the car return. This is shorter than what most rental companies will provide charge request if you were misfortune to have a damage to the car.
    I purchased the "Full Coverage" and had an accident which the rental car company provided the claim after 30 days. DicoverCard did not cover it, based on a paragraph in the terms that says that claims must be placed 28 days after the car return, regardless of the time the rental company claimed it.
    There are better agents that provide this service without tricking their customer with the "small letter" trap.


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    Mr.

    555


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    Mr.

    555


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    Mr.

    555


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    Mimo podania numeru lotu i zrobienia rezerwacji na właściwy dzień, prawdopodobnie omyłkowo podczas późniejszej edycji została w niej zmieniona data na dzień przed przylotem na lotnisko w Tiranie, jednak po rozmowie z wypożyczalnią Abbycar, na co mam dowód w postaci zapisu na whatsapp, ustaliłem z nimi datę i godzinę odbioru na dzień następny tj w sobotę w nocy. Niestety pracownik firmy Abbycar nie zjawił się na lotnisku, telefonów też w firmie Abbycar nikt nie odbierał. Po kilku godzinach czekania i szukania kogoś ze wspomnianej firmy postanowiłem wynająć auto z innej firmy, oczywiście drożej. Niestety firma Discovercars odmówiła jakiegokolwiek zwrotu zapłaconej przedpłaty i ubezpieczenia, zasłaniając się regulaminem. Oczywiście zdaję sobie sprawę, że mają do tego prawo, jednak była to sytuacja dość specyficzna i firma Discovercars mogłaby przynajmniej częściowo zrekompensować mi poniesioną przeze mnie stratę lub chociaż zaproponować jakieś inne rozwiązanie, niestety pomimo kilkukrotnych rozmów i tłumaczeń odmówili jakiejkolwiek pomocy, w związku z czym czuje się oszukany, zarówno przez firmę Abbycar, która nie wywiązała się z ustaleń oraz przez firmę Discovercars, która odmówiła zwrotu.


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    Car hire

    Dishonest and unlawful terms and conditions caused us much stress and more than doubled the price of hiring the car. When we came to pick up the car we were told that we cannot get the car unless we have full insurance, as the company has terms in which a UK driving licence holder needs to have an international driving licence as well. This is against the Brexit rules between the UK and EU, which states that UK licences issued while the UK was in the EU were treated as if issued in the EU and it is not lawful to require an international driving licence from holders of the UK driving licence. We were forced to buy the full insurance more than doubling the price of the car hire. Also we were overcharged by not taking into account the deposit we paid.


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    Car rental

    We travel around 5-8 times a year and always rent cars - never had issues with any of the providers we used.
    Unfortunately, Discover Cars failed us dramatically on our recent trip to Madeira.

    We booked an economy car in advance for a week for a very attractive price of EUR 160 per week.
    On arrival to Madeira the local agent Sur Price told us they don’t have our booking in the system.
    We called Discover Cars and explained the issue. The representative was trying to sort things out, but the local agent said the only car they had available was a larger car and we will have to pay extra EUR 350 for it on top of EUR 160.
    We’ve had situations in the past where we got upgraded to a larger model, but we never had to pay for it. We asked Discover Cars for their guidance and they suggested to take the car and claim refund of EUR 350 after.

    We sent Discover Cars our claim for the refund and after 3 weeks of going backwards and forwards with them on emails and multiple phone calls, they are now not answering emails.
    They were trying to get money back from the local agent of theirs, but I don’t understand why we as a client should wait for that as we should be getting a refund from Discover Cars who we made our booking with.

    All in all, it’s looks like they have people who would make you feel like they are trying to do something until you tired of perusing your claim and go away.
    Very disappointed and we are seeking legal advise to resolve this issue.


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    Car rental

    Never use Discover cars - You could be overcharged at pick-up and they will not refund you. I was overcharged by more than 200 pounds on pick-up compared to my Discover Cars voucher and 2 months on they still claim they cannot refund - because they say they can't get the right documents from Surprice Car Rentals. It is surely illegal to sell a rental at a certain price, take your money then hold you to ransom for more than agreed at pickup.
    YOU WILL HAVE NO PROTECTION IF YOU RENT FROM DISCOVER CARS.
    The British Vehicle Rental and Leasing Association cannot help because Discover Cars is not a member. I have just received this from bvrla:

    "Thank you for your email and we are sorry to hear of your difficulties, however both Discover Cars and Surprice Car Rentals are not members of the BVRLA, so are unfortunately outside of our jurisdiction.

    Going forward we would recommend that you always rent with a BVRLA member as they must adhere to our Code of Conduct. A list of our members can be found on our website bvrla.co.uk"

    Take note and beware Discover Cars!
    Booking DC-2448027


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    Rental Car

    Do not rent with them. We were accepted to pay double than what was agreed when at the rental office because of not having the right type of credit card, though it was clearly considered accepted in their rental conditions.
    Untrustworthy.


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