Discover Cars - Overall Rating based on 27 reviews
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Car hire in Vienna
I had a great time talking to John, the customer service guy. He gave me all the info I needed about crossing borders and insurance, making sure my car rental was easy and stress-free. I really liked how professional and polite he was, and I'd totally tell others to check him out if they need a car in Vienna.
Dear Pauline,
We are delighted with your comment.
We work hard to meet the needs of our customers, and when we read these types of messages, we understand that we are on the right path.
Remember that we will always be here waiting for you on your next trip!
See you soon!
Bruno Fernandes,
Community ManagerCar rental with full insurance
I've been using this car rental service for years now and I'm always impressed by the range of cars they have available. The website is really easy to use, so booking a car is simple. One thing I really like is the option to get full insurance cover - it gives me peace of mind when I'm renting a car. In general, my experiences with this car rental service have always been really positive.
Dear Mitchell,
We are delighted with your message.
Our Full Coverage ensures that your trip is enjoyed with greater peace of mind.
When we read this type of message, we feel very happy to know that our work is being recognized by our customers.
We really appreciate your feedback, and we're here waiting for you the next time you need to book a rental car!
See you soon.
Bruno Fernandes,
Community ManagerX-TRAIL 2015 model rental
I hired a 2015 X-TRAIL car from this company for my trip to Christchurch. EasyGo Rentals provided a smooth and easy service the whole way through. The car was clean and well looked after, and the staff were really helpful with clear instructions for both picking up and dropping off the vehicle. The cost for a week's rental was much cheaper than other companies, and I also managed to get a great insurance deal with them. As an added bonus, they even offered a complimentary shuttle service to the airport once I returned the car.
Dear Mitchell,
Many thanks for the message.
We are thrilled to hear that you liked the vehicle you booked.
We care a lot about the quality of our providers, and this type of feedback shows us that we are choosing our partners correctly.
See you on your next journey.
Bruno Fernandes,
Community ManagerAssistance during family emergency
We had a really tough family emergency and had to plan a holiday in a hurry to relax. The team were so understanding and really helped us to find a great car rental at short notice. Aurora was especially helpful and went out of her way to support us, her kind words meant a lot to us during such a stressful time. We are so grateful for their kindness and how quickly they sorted everything out for us.
Dear C. Roberts,
We are very pleased with your feedback.
We have a team that is focused on paying attention to our clients and ready to solve our customers' problems.
Likewise, we are happy to know that, in the end, everything went well, and your experience was good.
Always remember that we will be waiting for you on your next journey!
See you soon, name!
Bruno Fernandes,
Community ManagerCar rental experience in Canada
My experience with the car rental service in Canada was absolutely fantastic. The customer service representative, Kenny, really went the extra mile to make sure everything ran smoothly and conveniently for me. He even took the time to get in touch with me about my flight details, picked me up from the airport, and made sure I had all I needed for my journey. Kenny's focus on detail and great communication skills made the whole experience hassle-free and pleasant. I wouldn't hesitate to use this car rental service again in the future.
Dear Justine Johnson,
Thank you very much for your message.
We're happy to hear that the supplier’s agent helped you in the best way possible.
We choose our suppliers according to the attention and help they provide our customers with.
See you again the next time you’re booking a rental car!
Bruno Fernandes,
Community ManagerCar rental experience
I had a car rental with Discover Cars recently and I have to say, it was really great. The staff were so friendly and gave me a warm welcome. They were super helpful and looked after me the whole time. I was pleasantly surprised when they upgraded my car without charging me extra, which was a really nice touch.
Dear Laura,
We're delighted by your comment!
We work non-stop to deliver the best service to our customers.
Your message is very important, and we thank you for it!
Don't forget to make your next booking through us — see you soon.
Bruno Fernandes,
Community ManagerReservation issue with payment method
I recently had a booking with the company and ran into a problem with payment when I went to pick up the car. Even though I had booked in advance, I couldn't pay for the car hire because the rental office insisted on a physical card. Sadly, my bank card was saved on my phone and I couldn't use it for payment. This meant I couldn't go ahead with the car rental and it put me in a bit of a tough spot. When I reached out to the company to ask for a refund because of this unexpected situation, they were not very willing to help. It was really disappointing to be charged for a service that I didn't end up getting. The company's lack of flexibility and understanding left me feeling pretty disheartened.
Dear Harrison,
We apologize for any unexpected situation.
Remember that when the main driver has the mandatory documents, no extra amount can be charged, and the supplier cannot deny delivery of the vehicle.
We inform customers which documents will be required before the customer finalizes the purchase under the rental conditions.
This information is located in blue, just below the photo of the vehicle.
I was able to find your reservation, and I see that, unfortunately, the main driver did not have a physical credit card in his name with a deposit limit, only a digital card.
As stated in the rental conditions before finalizing payment, the agency does not accept any type of digital document, including cards.
Only the physical document is accepted.
I understand that sometimes, in a rush, customers don't read all the rules carefully, so I would like to refund the value of our protection, paid on our website.
I want to evaluate your reservation and find a possible way to compensate you for any unforeseen circumstances, but for that, I need your booking number.
Send me a message at reviews@discovercars.com with the following information:
1. Link to this review.
2. Reservation number in the format DC-...
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
Thank you for your feedback.
Bruno Fernandes,
Community ManagerCar rental in Birmingham: I got scammed
I experienced a frustrating scam during a recent vehicle rental in Birmingham, UK, that left me paying over double the original online quote. When attempting to pick up a car booked via DiscoverCars, I was met with an unexpected demand from their partner, Drivalia. Instead of the agreed €100, I was coerced into shelling out €250 due to an alleged issue with the security deposit.
The reason provided was my payment method: despite presenting a VISA card, I was informed that it was a "debit" card and not a "credit" card, which was supposedly required for the deposit. I argued, both in person and later via email, emphasizing that in France, where I'm from, the distinction between "debit" and "credit" cards isn't as pronounced – we generally use VISA or MASTERCARD without such issues. It's worth noting that I've frequently rented cars with this very card, both in the UK and elsewhere, without ever encountering such a problem regarding the deposit.
This ordeal forced me into opting for a no-deposit package, inflating the cost to 2.5 times the original quote. Having rented vehicles across the globe with the same card, this is a first for me, raising doubts about the legitimacy of the claim that my card was the issue.
To my fellow French travelers and anyone renting cars internationally: exercise caution or, better yet, consider alternative options to avoid similar situations.Dear Mikael,
We apologize for any unexpected situation.
Please keep in mind that when the main driver has the obligatory documents, no extra amount can be charged, and the provider cannot deny the delivery of the vehicle.
We inform customers which documents will be required before they finalize the purchase under rental conditions.
This information is located in blue, just below the photo of the vehicle.
The same information is later in the voucher.
Note that we have thousands of confirmed reservations per day and also thousands of satisfied customers.
I was able to find your reservation by name, and I see that our post-booking team added a credit of 30 EUR, to be used on your next trip.
We hope that this gesture minimizes any inconvenience caused.
We wish you a better experience on your next journey.
Thank you for your feedback.
Bruno Fernandes,
Community ManagerBooked car without credit card
I managed to book a car without using my credit card, which had me a bit anxious at first, but everything turned out fine in the end. Just a tip, be sure to carefully read the terms and conditions because the rental company might add some extra charges without you realising. They tried to sneak in some additional fees for minor damage in my case, but thankfully the insurance covered it and resolved the issue promptly. The claim was approved and refunded within a few days, which was really impressive. So, all in all, they did a good job and are definitely dependable!
Dear Hunt,
We are delighted with your message.
Our Full Coverage ensures that your trip is enjoyed with greater peace of mind.
We are happy to know that you have opted for this coverage and that you had a great experience.
See you soon on our website.
Bruno Fernandes,
Community ManagerQuick and efficient service
The service was really fast and efficient. All the staff were super friendly and helpful the whole time. Only thing was, there was a little hiccup with the cleaning charges when I brought the car back, but they sorted it out straight away. I'd definitely use this service again, no question.
Dear Turner,
Thank you for your sincere feedback.
We took note of your comment and forwarded it to the provider where you made the rental.
Your opinion has been heard.
We hope to have a new opportunity to serve you and provide you with an excellent experience.
See you soon!
Bruno Fernandes,
Community ManagerCar rental booking
I recently hired a car through this company and to be honest, it didn't leave a good impression on me at all. The website was really awkward to use, the prices weren't clear, and the customer service was almost non-existent. When I had an issue with my booking and tried to get some help, I just got silence in return. It was a total nightmare and you can bet I won't be using this service again.
Dear Isobel,
We apologize for any harm caused.
We have a customer support team that works 24/7.
Not only that, but we respond to emails, telephone calls, and chats.
Whenever the customer has any questions, we are here to help.
Our customers are our priority, and that's why we care about them.
Note that we have thousands of confirmed reservations every day, with satisfied customers.
We understand that even though we do our best, the customer experience is not always what we would like.
I would like to analyze your case again and find a way to compensate you for this situation.
Send me a message at reviews@discovercars.com with the following information:
1. Link to this review.
2. Reservation number in the format DC-...
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community ManagerRental car pick-up and drop-off in Zakynthos
Renting a car from this company was so easy and smooth. When we arrived at the airport, a lovely staff member greeted us and took us to the office to sort out all the paperwork. It only took 15 minutes before we were driving off in the ideal car for our family. Dropping off the car was just as simple. The rental agent was super friendly and respectful, making our experience even better. I definitely recommend this car rental service.
Dear Mark,
Thank you very much for this sincere feedback.
We handpick our suppliers so that they treat customers wonderfully, and I can see from your message that we're making the right choices.
We thank you again for this message and look forward to seeing you the next time you’re booking a rental car.
Bruno Fernandes,
Community ManagerRental car damage
Thank you Discover Cars for sorting out everything with my rental car after it got damaged on my trip. I ended up having to change cars and pay extra with the local rental company, but once I informed Discover Cars, they handled everything very professionally. With their full insurance, they sorted everything for me once I provided them with the necessary documents. I really appreciate their kindness and professionalism.
Dear Karlie,
Our Full Coverage is the best on the market.
In addition to being one of the cheapest, it also covers more types of damage than many others.
We're glad that you’ve successfully used this coverage and hope the accident didn’t spoil your trip!
See you soon on our website.
Bruno Fernandes,
Community ManagerCar rental experience in Crete
My experience with the car rental company in Crete was really disappointing. I had just landed after a long flight and when I got to the office to pick up the car I had booked in advance back in the UK, things started to go wrong. I was surprised with extra charges, like a fee for picking up the car after 10.00pm, which wasn't even mentioned in the booking information. On top of that, the person at the office wasn't very helpful and paying the security deposit was a bit of a nightmare. All in all, I wouldn't recommend this company, especially the specific car hire branch I had to deal with.
Dear Yvonne,
We apologize for any harm caused.
DiscoverCars.com has honesty with our customers as one of its principles.
We want to help you and analyze a possible way to compensate you for this inconvenience.
For that, I need your reservation number, DC xxxxxxx.
Send me a message at reviews@discovercars.com with the following information:
1. Link to this review.
2. Reservation number in the format DC-...
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community ManagerRental car at Gran Canaria
I often hire a car when I go on holiday to Gran Canaria. The rental desk at the airport is handy, and the car park is nearby, giving good bang for your buck. But, there can be long lines at the rental desk, which can slow things down for customers. It would be really helpful to have another desk during busy times to cut down on waiting. Also, having a staff member at the car park to inspect the vehicle with customers when they pick up and drop off the car would make the whole experience better.
Dear Alexa Johnson
Thank you for your message.
We are happy to know that, overall, you had a good experience.
I am passing this feedback on to this supplier as a way to improve the services provided.
The comfort of our customers is a priority for us, and that is why we demand the same from our partners.
Always remember that we will be here waiting for you on your next journey.
Bruno Fernandes,
Community ManagerQuick and efficient service
This company is absolutely brilliant, they offer fantastic recommendations and resolve any issues so quickly. Also, Oscar was extremely helpful in answering all of my questions.
Dear Adrian,
We are delighted with your message.
We are proud to have our customers as our priority.
And we have a trained team to answer all your queries.
This type of message shows us that we are on the right path.
We will be happy to have another opportunity to serve you when you need a rental car.
See you soon!
Bruno Fernandes,
Community ManagerBooster seat surprise
Daniel was a star, he helped me find a cheaper car with a booster seat when I asked for one. It was a lovely surprise and saved me some cash. Huge thanks to Daniel! 👍🏻
Dear Holmes,
We really appreciate this message.
We have a team that works 24/7 non-stop to make your booking as pleasant as possible!
This type of message shows us that we're on the right path.
Thanks again for your feedback, and hope to see you again on our site soon.
Bruno Fernandes,
Community ManagerCar rental booking
Recently, I booked a car rental using this service. Even though I haven't taken my trip or used the rental yet, I had some questions and worries that needed sorting out. When I got in touch with the customer service team, Alvin helped me out. I have to say, Alvin was really helpful and quick with his responses. He answered all my emails and questions promptly, making sure I understood everything and felt at ease with my booking. His professionalism and dedication to helping customers was really impressive.
Dear A. Davies,
We are delighted with your message.
We are proud to have our customers as our priority.
And we have a trained team to answer all your queries.
This type of message shows us that we are on the right path.
We will be happy to have another opportunity to serve you when you need a rental car.
See you soon!
Bruno Fernandes,
Community ManagerExcellent customer service
I had a really good experience with the customer service team recently. I had a problem with the rental company so I sent an email. A senior customer service specialist got back to me quickly and was really helpful. He sorted out all my worries and even sorted out a new car booking when our travel got messed up thanks to train delays. This service saved us a lot of hassle and money. I would definitely suggest their services to anyone who needs help with car rentals.
Dear Ella,
Thank you very much for your message.
We're happy to hear that our team member helped you in the best way possible.
We pride ourselves on the attention and help we provide our customers with.
See you again the next time you’re booking a rental car!
Bruno Fernandes,
Community ManagerCar Hire
Thanks for your review!
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Angela Enright
2 reviews
GB
Scam artists with poor after sales
I purchased car hire for my trip to Florida. Paid the deposit and was told the total I would pay on pick up. When we got there the company they were using tried to add all kinds of extras saying they were mandatory. They weren't and I highlighted this in the contract. They removed all charges except for a tax of $68 I was told this would have to be taken up with Discover Cars as they have made a mistake. I paid the $68 and then contacted Discover. More than a month later and keep being asked for the same documents I have already given them they are now saying I added extra services. I didn't I was charged state tax which Discover had already charged me. I also left my sons airpods in the car but they will not even reply to the request for them to chase the company about retrieving them even though I have said i'll pay all postage costs. They are complete scam artists. They will add additional charges to your rental, they use dodgy third party dealers who use apple tags to track your journeys and their after sales is beyond appalling.Dear Angela,
We apologize for any harm caused.
I managed to find two reservations with your name, one for the United Kingdom and one for Australia.
I couldn't find the reservation mentioned above.
DiscoverCars.com is a rental car price comparison platform... we are not the agency. When a customer loses an item inside the vehicle, only the rental supplier can assist them.
What we do, however, is notify the agency about what happened.
Before the customer finalizes the reservation, we inform them about the rental conditions, what is included in the rental price, and what is not.
Normally, for reservations in the USA, the following insurance is not included and is mandatory... Collision Damage Waiver... Third Party Liability (TPL)... Theft Protection. Therefore, the main driver must carry these documents with him or buy them at the counter.
Some fees are included in the rental price, whereas others are not.
So that I can investigate your case in more depth, I need your reservation number, DC xxxxxxx.
Send me a message at reviews@discovercars.com, and I will help you with the process.
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager
Review with most votes
Simply good
I like it. i hired the car for my Europe trip and it was awesome. they helped me and save my money as well. the overall trip was good and i must say i think i will use it one m... Read onBy: Denny lavato