Stress Free Car Rental - Overall Rating based on 19 reviews
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Car rental
We used them for the first time in July 2024 for car hire in Bordeaux - we paid an extra £100 for an out of hours car pick up, only to turn up to a closed office. Goldcar claim that they don't offer out of hours pick up so looks like stressfree car rental are running a scam to take your money with no intention of you getting your booking. With no phone number to call and the chat bot unhelpful, we had to pay for a night in an airport hotel and a brand new car booking (the original booking expires six hours after pick up which was when the office was closed) so now we're out of pocket over £1000 because of this company. It is worth noting that goldcar do not get paid unless the booking is fulfilled which means stressfree have taken our money for profit without paying goldcar for the rental - that is most certainly not' Treating Customers Fairly'. We've been trying to get it resolved amicably with them for the past month but they are refusing to do anything at all to help. AVOID AT ALL COSTS!
Reservation mix-up
I reserved a car rental in January for my holiday in July, but somehow the confirmation got lost. I was searching everywhere for it and eventually decided to get in touch with customer service. I was pleasantly surprised when the live chat bot replied in under 2 minutes and assisted me in finding the confirmation quickly. Such good customer service!
Insurance issue
Even though I booked insurance with Stress Free Car Rental, I ended up being charged an extra £175 by the actual car rental company because they didn't accept the insurance. It was a real nightmare because they wouldn't let me rent the car using Stress Free Car Rental's insurance. This left me in a tricky situation with my family waiting for our trip to start.
Customised car rental booking
Organising a car rental through this service was a piece of cake! The website was really easy to use and allowed me to personalise my booking to fit my specific needs, which was a massive help. The whole process was simple and without any trouble, and I liked being able to customise my rental agreement. Overall, it was a quick and smooth experience, exactly as the company's name promises. I will definitely use this service again next time.
Insurance upgrade, car exams, credit card blocking
I thought that upgrading my insurance would make things simpler, but I still had to go through all the regular car checks and deal with my credit card being blocked. In the end, I ended up paying more than necessary for extra protection.
Deposit refund assistance
I can't believe how terrible the service was from the car rental company we used in Dubrovnik. We hired a car from them and gave them a deposit of 1,200 euros, which they conveniently "forgot" to give back to us. After weeks of going back and forth with them, with no results, we finally realised we were being scammed. But then we decided to get StressFreeCarRental.com involved, and what a difference it made, I tell you! After nearly a year of frustration, they managed to get our deposit back. It's a shame we didn't get them involved sooner, but at least it all worked out in the end!
Delayed flight, uncontactable provider, no customer support
This company is an absolute joke. They say they offer stress-free car rentals, but let me tell you, my experience was anything but stress-free. My flight got delayed, and even though I kept the intermediary and the actual car rental provider updated, no one turned up to meet us at the airport. I was left stranded with no way to get in touch with the rental company. The customer support was useless, all they did was send me back to the unreachable rental provider. In the end, I had to make other transport arrangements, adding unnecessary stress to my journey. And as if that wasn't enough, they still haven't given back my deposit. I seriously recommend steering clear of this company.
Awesome car booking
I booked a car from this fantastic website and it was really cheap! I was a bit worried in the beginning, but everything went smoothly and I had an amazing time driving around. I'll definitely use this website again in the future because it was so simple and hassle-free. Thanks a lot!
Quick help from the desk
I accidentally sent an email with the wrong information, but the girl at the front desk responded really fast to help me correct it. Huge thanks to Ms. Lihn for being so incredibly helpful!
Payment issue but quick email response
I had a bit of trouble getting my payment to go through, but when a notification popped up telling me to email them, I was really surprised to get a reply in just two minutes. It was a nice surprise to see such a fast response to a technical problem. After that blip, I managed to book successfully without any more issues.
Quick response on Sunday
I needed some information about my rental and I was really pleased with how quickly they got back to me, especially on a Sunday. The staff were so helpful and made sure all my questions were answered. I'm really pleased with the top-notch service I got.
Quick email response for incorrect email address
I had a bit of a problem the other day with an email address mix-up when I was booking a rental car. So, I sent an email to the customer service team to ask for a fix and a new booking confirmation. To my amazement, they got back to me in just 15 minutes to say they had updated the details and sent over the new info. I was really impressed with how quickly and efficiently they handled everything.
Quick and easy booking
I rented a car from this place and it was so easy to book. The terms were really clear and it was way better than the other website I tried. It was done in no time. I felt like a pro.
Rental doubts and concerns
I was feeling a bit unsure about my rental, but luckily someone was able to help me and fix the problem. The service was really quick and in the end, everything got sorted out.
Car rental experience
I was not happy with my recent car rental. When I got to the rental place, they started adding extra charges to the original price, making the total much higher than I expected.
Quick and friendly service
I actually made a mistake when I booked a car this week, but thankfully Stress Free Car Rentals got back to me super fast on WhatsApp and sorted out the problem in no time. They're totally reliable and offer top-notch service. I'd definitely recommend them to anyone.
Quick problem-solving
The customer service at this car rental company was absolutely fantastic. I messed up my booking, but the person I spoke to sorted everything out for me in no time. I was really impressed with how smoothly and professionally they dealt with the problem. If they keep up this level of service for the rest of my rental, I'll definitely be coming back in the future.
Booking cancellation and refund experience
I had to cancel my trip last minute due to some unexpected issues, but Stress Free Car Rental was really understanding and helpful with the cancellation and refund process. I really appreciate their flexibility and kindness during such a stressful time.
Last minute cancellation assistance
I had to cancel my booking last minute because of some unexpected things that came up, and the folks at Stress-Free Car Rental really helped me out with the cancellation. Even though I was cutting it close to the cancellation deadline, Phien and the team went out of their way to make sure I could cancel without any extra charges. They were really quick and their customer service was top-notch. I'll definitely be booking with them again next time.
Review with most votes
Quick and friendly service
I actually made a mistake when I booked a car this week, but thankfully Stress Free Car Rentals got back to me super fast on WhatsApp and sorted out the problem in no time. They... Read onBy: King