Car Parts 4 Less
Spotlight: What are our customers saying?
Finding an auto repair shop on which you can rely is hard nut to crack. I was befooled earlier. Sometime, they just charge you for nothing, sometime give you some nonsense overthe top rates of stuf...Read on
Been waiting for a refund for nearly 2 months no they do not reply within the 48 hours been waiting for a reply for 4 days since last email I sent them I've ordered a part which I have been waiting...Read on
u send item back a month ago and have to run after them for a refund as the part was wrong very bad place buy ess were i think a £30 gift card would help as a sorry r i will go to the ombudsmanRead on
Ordered Wiper Blades over 11 Days ago still waiting. Phoned customer service they said that they usually send from warehouse in Birmingham. No correspondence, at all no e-mail or phone to let me kn...Read on
Terrible service. Paid for items that they failed to delivery. Failed to communicate to customer that item were out of stock in timely manner. Not recommendedRead on
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Ain't nothing about cars, you won't find here
Finding an auto repair shop on which you can rely is hard nut to crack. I was befooled earlier. Sometime, they just charge you for nothing, sometime give you some nonsense overthe top rates of stuff. I started checking and researching things. soon I get a grip over auto parts when they need to be changed. I make sure to pay for good quality and fair price.
Then, I came across Cartspart4less.co.uk website, they just took my headache. I found all kind of brands, ranges and types of auto parts for all sort of vehicles, including mine.
I buy auto parts from here only now. It has been nearly 2 years.
Been waiting for a refund for nearly 2 months no they do not reply within the 48 hours been waiting for a reply for 4 days since last email I sent them I've ordered a part which I have been waiting for for 3 weeks telling me it would be here between 3 to 4 days receiving an email telling me I might get it between 6 and 7 Days customer service is absolutely diabolical you can't speak to anyone they just simply cut you off you cannot speak to anyone on chat they cut you off after least 25 minutes phone continuously ringing and some stupid music literally drives you mad
u send item back a month ago and have to run after them for a refund as the part was wrong very bad place buy ess were i think a £30 gift card would help as a sorry r i will go to the ombudsman
u r right very bad service from them
Ordered Wiper Blades over 11 Days ago still waiting. Phoned customer service they said that they usually send from warehouse in Birmingham. No correspondence, at all no e-mail or phone to let me know. I had to chase my order. They said they would E-Mail there sister company Euro Car parts. Had an E-Mail stating they are waiting confirmation from Euro Car Parts. Total waste of time. I could of gone to my local branch and purchased myself. Don't bother with this company. Used to be good with prices and delivery. Now I wouldn't bother.
Terrible service. Paid for items that they failed to delivery. Failed to communicate to customer that item were out of stock in timely manner. Not recommended
Lion 075 Car Battery - 3 Year Guarantee
Ordered a car battery for a Ford Focus as these guys were slightly cheaper than halfords and if I paid extra could get next working day delivery. The care was on a road beside a workplace so I needed it asap. I placed the order on a Saturday and although hopeful for a delivery on Monday I did assume it would likely be Tuesday. On Tuesday around 3pm I got a text from DHL to say my delivery was expected to arrive on Thursday! I had to go to halfords and pay again for another battery and called carparts4less to cancel my order and refund me. The person kept going on about oh its only two more days you can wait until then, it won't be much longer, I had to stop him numerous times to clearly state I want this order cancelled now. They said they would however they can't until they receive the part back and that I have to refuse delivery. I then got an email the following day saying refund confirmed and paid to my card, when I checked it was just the cost of the delivery. I called again and they said they will refund the cost of the battery once they recieve it back (They can take payment for it before I recieve it though?) Now a week later still no news, call up and get told that its still with DHL and I should "hopefully" get an email end of this week (its Tuesday currently) with confirmation they have recieved the part and will start my refund. absolute joke, go anywhere else for your car parts other than this cowboy operation of a company.
DO NOT USE THIS COMPANY. I HAVE NOT RECEIVED MY ITEMS SO HAD TO BUY ELSEWHERE. NO ONE IS ANSWERING THEIR PHONE TO REQUEST A REFUND. I HAVE SENT AN EMAIL BUT AGAIN NOT HEARD ANYTHING. ****AVOID AT ALL COSTS****
Terrible company. I will never use them again nor Euro car parts (same company)
Ordered a part which was in stock and available for next day delivery. Which was good because I needed it next day so the mechanic could fix the car for an MOT.
The order was marked as dispatched and I had tracking come through from DHL as shipment info received. That's how it stayed all day and night. The parcel was not picked up and DHL told me the parcel was not available for collection.
carparts4less said DHL never turned up to collect. hhmmm Yeah ok.
As I needed it on that day, I got in touch with customer support who said they cancelled the order and a refund would be issued that day. Nothing happened. Then at 18:15 I get an email from DHL saying my parcel had been picked up..... So it's not been cancelled then. Still no refund either.
This morning I get back in touch with customer support and see what's going on. He tells me I have to refuse the delivery and wait for the parcel to get back to them before I can have my refund.
So because of their incompetence I am without the original money for the order+NEXT DAY delivery costs and the money I had to use to go out and buy the part elsewhere because they don't know what they are doing.
Glad I paid with paypal, I have opened a case against them.
AVOID AVOID AVOID AVOID AVOID AT ALL COSTS !!!!
Windscreen wiper order
I ordered a windscreen wiper blade for my VW Polo.
Carparts4less took payment of £20.38 from my paypal account.
No order confirmation was sent?
I was totally unable to get any service what so ever from carparts4less.
I had to go into a PayPal resolution and escalate the claim to get my money back.
Carparts for less eventually apologised and said the wipers would be sent free of charge.
THIS NEVER HAPPENED!
I sent 17 emails to carparts4less.....everyone of them totally ignored!
Okay if you get right part
You need a RTN number before sending back, still waiting for a reply to an email sent over a week ago. At time of posting review i have been been on call waiting for 35+ mins for the second time and still not talked to anyone. Would never shop again and strongly recommend you don't.