Spotlight: What are our customers saying?
I have never had such bad service and communication from a company before. We ordered some nice new gym equipment and paid for the premium installation to save us the stress of installing it oursel...Read on
Never purchase stuff here or you will fix stuff yourself that you did not break. This is for Fitness Superstore and Nordictrack. I tried to get help with the elliptical trainer I purchased through...Read on
Wouldn't accept return to store due to covid although one of the products is faulty and agreed was faulty... expect me to pay 200 pounds+ to ship back to their warehouse out of my own pocket. Ma...Read on
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Bowflex mini multi gym
I have never had such bad service and communication from a company before. We ordered some nice new gym equipment and paid for the premium installation to save us the stress of installing it ourselves.
Since placing the order we have just been messed around and let down, time after time.
The communication shown by this company is simply awful, you get promised things are being done or they will ring you back and never hear anything.
Stay well away from this company.
Never purchase stuff here or you will fix stuff yourself that you did not break.
This is for Fitness Superstore and Nordictrack. I tried to get help with the elliptical trainer I purchased through Fitness. It is Nordictrack-E8.2. It was making a huge metallic squeal that I recorded and sent to them and the tension on level 1 was so high I could not stay on the machine for more than a minute. They basically accused me of not lubing the product which I had! I used an entire packet of grease the day we put it together. Icon UK costumer service wanted me to basically fix it myself. Said I needed to take the side panel off and loosen the belt, said it was part of maintenance. I'm like, on a new machine? Maintenance? You mean you want me to fix it myself after accusing me of not greasing it? Below is the last reply I sent to ICON (note, I have all these emails to prove what I am saying and the video I took.)
Email: "Bad review coming your way. It took me 3 tries to get that bolt loosened on 3 different days so that I could reduce the tension. So is this a joke your manufactures play on your buyers? I have figured out why the squealing is happening, by myself, just like you wanted. The bolt on the left of the wheel continues to self tighten. I keep loosening it and it keeps tightening. IT IS NOT A ... PROBLEM! The machine is LEVEL. I checked with an actual level. So the right side loosens and the left side tightens and I am continuously at the wheel either loosening or tightening. This thing is an absolute piece of junk.
11674503 Powertec Gym bench and attachments
Wouldn't accept return to store due to covid although one of the products is faulty and agreed was faulty... expect me to pay 200 pounds+ to ship back to their warehouse out of my own pocket.
Managers wouldn't get back to me, just sent me their covid terms and conditions which are not clearly displayed upon purchasing. Their stores are open and could accept the package however they will not.
Was multiple time returning customers will not be using again, will be going elsewhere. Shameful service
Ordered a Nordictrack treadmill from this company in March. Delivery was pretty quick but the unit was faulty - the belt didn’t line up.
We tried to contact Fitness Superstore straight away (within the 14 day return window) but emails were unanswered and the phones just ring out.
After going through Facebook messenger someone finally got back to us and referred it to Icon (Nordictrack manufacturer). We had the runaround from them for weeks with no further contact from fitness superstore and eventually Icon agreed to fetch the treadmill in the middle of May (looks like they have issues with all of their products).
We notified fitness superstore that the treadmill had been collected, only to be informed that we wouldn’t get a refund until they got their credit note from Icon, even though our contract was not with Icon.
Luckily we had started the process in March of claiming the money back through the bank chargeback process as we couldn’t get through to fitness superstore. We got our money back from the bank at the end of June, otherwise I think we would still be waiting.
I will never use this company again.
AD2i Schwinn assault bike
Terrible customer service after product broke after 2 months
I ordered an air bike - Schwinn AD2i From Fitness Superstore. It was delivered in late November. I was pleased with it initially but on the 8th Feb when I was riding it the pedal mechanism completely went and on closer inspection I saw that it had completely sheered off. In an email on the 8th Feb I asked if it could be collected and that I be Sent another. As I only had the bike for 2 months and for £500 I would have expected it to last a lot longer.
I then filled out a form detailing the fault and sent Photos. I said I would like replacement or repair. Since then I have been ignored. I have phoned - no one answers. I have emailed and only receive automated responses. I even tried their “live” Chat And despite sending numerous messages (all polite) no one answered. Now I appreciate that we are in an unprecedented period of Covid but that should not prevent contact by electronic means. I spent £500 on a product, it’s not working and the Company are totally ignoring me.
Extremely poor. I have placed many orders with this company and only had one other issue previously which I put down to a one off. I placed my order (1210040192) on December 26th. it didn't arrive until 8th January (far outside there delivery timescales) and one of the items was incorrect, they sent me a cheaper product. I emailed straight away which a photo and even with a chase email I haven't had a reply. I have called twice and they don't answer the phone. From reading the reviews it seems that lots of others are having similar problems which is very telling.
SHAMBOLIC SERVICE see TRUSTPILOT review as cannot waste any more time on the incompetence of the manageress SALLY and the company as a whole
After waiting 16 days (advised next day delivery) i finally got my order, but half of the equipment missing. What i nightmare getting them to sort this, must of emailed the hole company with no help, DONT BUY FROM THIS COMPANY