UK Sport Imports
Spotlight: What are our customers saying?
Ordered this on 15th May , stock was due w/c 1st June, was a little nervous last week when I didn’t hear anything especially seeing some of the reviews however, I needn’t have worried as I received...Read on
In my earlier post I gave them a very bad report. I now believe they were not ready for the lock down so it was difficult to get in touch with them. They are now up and running, they phoned me toda...Read on
After reading reviews I panicked that my pre-order spin bike would not arrive. I was pleasantly relieved that the bike due WC 1st June arrived on 2nd June at 8am. Perfect condition and was super ea...Read on
I have bought a trampoline for my twin grandsons as a joint 7th Bday present. Although it has not yet been unpacked I cannot fault the ease of purchasing this product.I phoned regarding delivery an...Read on
AVOID this company like the devil was chasing you! Purchased a multi gym from this company 7weeks ago. Several items missing (7 x apparatus feet / stabilisers) so was unable to assemble this with...Read on
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Lontec U3 Treadmill 071019571
Ordered this on 15th May , stock was due w/c 1st June, was a little nervous last week when I didn’t hear anything especially seeing some of the reviews however, I needn’t have worried as I received an email yesterday to say it had been shipped and another this morning from DX saying they were delivering today. It was here before 11am, took 30mins to unbox & set up and it’s absolutely brilliant, fantastic product really enjoyed my 1st run since mid May , solid and good quality, good price and delivery.
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Golf buggy and ramp
In my earlier post I gave them a very bad report. I now believe they were not ready for the lock down so it was difficult to get in touch with them. They are now up and running, they phoned me today and offered me a full refund. I came to a satisfactory arrangement I will now keep the scooter and use it for my disability and home use. Alex who phoned me was very polite and helpful. I do hope they manage to get there very good name back again.
After reading reviews I panicked that my pre-order spin bike would not arrive. I was pleasantly relieved that the bike due WC 1st June arrived on 2nd June at 8am. Perfect condition and was super easy to assemble. Only negative is that it is impossible to contact customer services as their number AND email Don’t work. Only way is to use the contact form on the website. Very happy with my spin bike!
I have bought a trampoline for my twin grandsons as a joint 7th Bday present. Although it has not yet been unpacked I cannot fault the ease of purchasing this product.I phoned regarding delivery and your customer service department is excellent. The delivery company were again very prompt and helpful. All round a very good experience and would reccomend
Dishonor company don't order anything from this company their a British party member ie racist do not deal with company for anything.
They fail to respond to emails I cancelled my ordered last Sunday a day after placing it they then still took my money yesterday I have informed my bank they have failed to respond to my request for a refund and took my money with the full knowledge they can't deliver goods as it's a fake website.
Recall payments from your bank as why should they keep your money.
Esther Judah what an absolute load of trollop. What has race got to do with it. Ridiculas comment!
Load of Crap Ester I ordeded ysty 2nd july & it arrived today 3rd july less than 24 hours , think your a racist looking at your @ your comment, people like you cause trouble
With all due respect Ian you have been extremely lucky - lots of people have suffered at the hands of this company whether that be non-delivery of goods, faulty goods or receiving the wrong goods. There are plenty of other sites with reviews that clearly show that.
Iron Man IM-409 3 Multi Gym
AVOID this company like the devil was chasing you! Purchased a multi gym from this company 7weeks ago. Several items missing (7 x apparatus feet / stabilisers) so was unable to assemble this without damaging the floor or being unstable.
After 11 emails, 2 failed / misplaced deliveries, I have now been sent a new base unit for the multi-gym, which incredibly are also missing 4 of the requested stabilisers.
Save yourself some stress and look elsewhere. Now seeking a full refund.
Terrible service. Bought a trampoline over a month ago, part of the frame was faulty so couldn’t build it. Waited three weeks for a replacement part, but now the bounce mat is the wrong size, it is actually loose, so still can’t use it. No one is answering my emails. Have a useless trampoline and no communication from the company. Would have given no stars for service if I could
I ordered exercise bike it came within a week unfortunately it wasn't fit for purpose so emailed them and got response very quickly and a full refund in less than a week.
I would definitely buy from this company again . Uk
BEST SPORTS/FITNESS EQUIP. & PRODUCTS
I always recommend UK sports to my clients, I am fitness trainer. Nobody CAN tell you this, UK SPORTS is somewhere you can trust. and buy anything you want.
Liar scamming everyone
Did they pay you to say this?? Absolutely rubbish and misleading . If they’re so good why don’t they reply and refund? laughable really bravo
Why do you assume a positive review is fake? If this was correct then it really disregards all negatives, face upto reality that people rarely leave positive reviews and so negatives should be taken with a pinch of salt!
Do you have a vested interest in this company Gav?
Trampoline and bbq
Felt positive as ordered and then had email saying order to be delivered.
Only half the order arrived and since then they've been a nightmare
Can't get a proper response the just fudge around the issue
I asked if there was a problem with the bbq to refund it and is buy a different one..they then said they want the whole order returned.! The trampoline is built so how Is that an option.
Ridiculously difficult, don't answer calls, rude staff iver email when they bother to reply.
I have passed the issue to barclaycard now to resolve as these people cleat have no idea what they're doing.
It's simple..deliver the bbq or refund that part of order...how can it be more difficult than that
Hopeless company never use again
It won't let me use one or zero stars so the two star ratings are over rated...by a mile
No positive feedback review for this company.. tried to cancel order many times by email no response also tried phoning no response.. shocking customer service poor.. I know there' are many companies out there struggling working from home but they still response to emails and phone calls... all I wanted to do was cancel my order due to circumstances changing .. appalling service ...
AVOID THESE FRAUDSTERS BY ALL MEANS!!!
We have purchased the tennis table from them. It arrived in two boxes with different parts from two different tennis tables. Ended up chasing them for two weeks to come and collect their own mess that they have delivered. They have collected the parts and promised the full refund, which has never materialised. Will have to go through the bank and authorities to get our money back as not getting any response from their, absolutely useless customer service. Unacceptable! AVOID! AVOID!! AVOID!!!
Bought a multi gym which was just dumped outside our house, was not told of the delivery. Putting it together found parts were missing. I have e mailed UK sports FOUR times, no reply. Had the multi gym 2 weeks now but cant use it. If you are thinking of buying equipment from this company DO NOT. Once they have got your money it “bye bye”
BODYTRAIN ROCKET MT06 TREADMILL
Ordered a treadmill for delivery w/c 15th June - treadmill arrived on time, so I was pleased with that.....unfortunately everything went downhill from there !
The running deck on the treadmill split after only 4 days of use - this in spite of the fact that they claim that it is a "high strength shock absorbant running deck" with a maximum user weight of 120kg (I am 90kg)
Tried to contact customer services through the online form on the 24th June and just got the generic email response. Tried further emails on the 27th and 30th June, and finally got a response on the 3rd July with a very short message - "Apologies for the delay in response, sorry to hear that you are having problems with the treadmill. Would you be able to take a picture of the fault so we can investigate the issue."
Photo's were sent (again !), but 10 days later I am still waiting for any sort of update, and have now started proceedings through my credit card company to get a refund.
This company clearly has little concern for its customers, and the quality of products that it sells are clearly inferior.
My advice ? ......avoid them at all costs !!
25.07.20 - Just an update on my experience with this company. They arranged to collect the treadmill - this duly arrived back with them on the 20th July (confirmed by the carrier company). I have emailed 4 times asking when the refund will be issued - guess what....no reply to any of my messages.
22/08/20 - Further update - have sent numerous emails requesting a refund, but have never received a response. Finally got my money back through my credit card company.
Wow I was just about to order this exact treadmill from this company, I think I will look elsewhere now!
2 x table tennis tables
I ordered two fold-up table tennis tables on 19th May. They arrived 11th June and I immediately emailed UK Sport Imports to advise that both tables were unusable - one was broken and the other just didn't unfold into a level table. They were cheaply made with chipboard and the hinges were coming off.
After many chase-up emails the tables were finally collected from me on 16th July. Despite many more emails to them I have heard no more from them and I am having to pursue the matter through my credit card company.
I would 100% discourage anyone from dealing with this company.
Table tennis table
I placed an order at the beginning of June. It arrived three days later but was damaged. I took several photos but could only post one to show the damage.
It was impossible to speak to anyone as their phone lines were closed due to Coronavirus. I did eventually get a response via email and after several back and forth's agreed on a partial refund as it was impossible to return the item.
I have contacted them again numerous times but am still awaiting the refund!
I would most definately not buy from them again nor recommend
table tennis table
Very good ordering system and the table was delivered in good time despite Covid, which was great as it was an anniversary present. Unfortunately the table arrived broken. With no customer service dept we emailed within an hour of receipt. After several emails (automatic replies most of the time) we finally had the table collected nearly 3 weeks ago. We have still not received a refund or any communication from the company despite several follow up emails. We have been very patient recognising all the delays and problems due to Covid but this lack of any communication has been very stressful. It has put us off ordering anything else from the company.
swimming pool pads
Never receive both items ,no reply to any of my emails, reported to my bank ..Luckily my bank help me get my full payment back from this scam company..