UK Sport Imports - Overall Rating based on 41 reviews
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Treadmill purchase
I bought a treadmill from this company, but it broke after just a few months. When I tried to get in touch with customer service to either fix it or get a refund since it was still under warranty, the customer service I got was absolutely awful. I'd recommend staying away from this company.
Trampoline purchased
The package arrived quickly and in perfect condition. Putting it together was a bit tricky in some places, but I managed to figure it out with a bit of common sense and my previous experience building trampolines. It's possible to assemble it alone, but it does take more time. In the end, I'm happy with how it turned out and my kids are thrilled with it.
Olympic barbell and weights set
I decided to treat myself to an Olympic barbell and weights set because I wanted to give weightlifting a go like the pros at the gym. I was a bit nervous at first because I heard some negative things about this place, but my order process was smooth sailing! The barbell is top quality and the weights are just right for my strength training. The delivery guy even gave me a heads up call before dropping it off! I'm thrilled with my purchase, I now feel like a little weightlifting champion.
Multi gym missing stabilizers
I recently bought a multi gym from this company, and it's been a complete nightmare. When the gym arrived, I found out that there were 7 stabilizers missing, which meant that I couldn't put it together without risking damage to my floor. I tried emailing them and reaching out multiple times, but all I got in return was two failed deliveries and a new base unit that also had missing parts. The way they've handled the situation is just not on. If you want to avoid the stress of dealing with missing bits, I suggest looking for fitness equipment elsewhere. I'm now left with no other option but to ask for a full refund.
Spin bike purchase
I recently got myself a spin bike from UK Sport Imports and I have to say, I'm pretty happy with how it all went down. The delivery was surprisingly quick and the bike arrived just like they said it would. But, there were a couple of small issues that stopped me from giving it a perfect score. One of the pedal bolts was tough to remove because it was on really tight. Luckily, I managed to loosen it with some wrenches. Also, there's this occasional clicking noise when you pedal, which can be a bit annoying. Despite these little bumps in the road, I reckon the spin bike gives you good bang for your buck.
Trampoline 7x 11 Rectangle
The trampoline looked great but when we got it, there was a missing spring. Luckily, we managed to fix it pretty quickly. The worst part was putting together the rectangle support - the metal bars didn't fit properly and it took ages to assemble. My daughter isn't very pleased with how bouncy it is compared to her old trampoline, which was only slightly smaller. Also, the springs on the mat seem stretched out and the padding holds onto water, so my daughter ends up with wet socks.
Broken trampoline
I got given a trampoline by my grandparents, which was super exciting because I couldn't wait to bounce around and have fun. But then, as soon as I jumped on it, it started sinking inwards! Such a letdown, right? I told my parents and they got in touch with the store to either get a refund or a replacement. Can you believe what they said? They claimed it shouldn't have been set up if it was faulty. Like, how were we meant to know it was broken beforehand, obviously? There wasn't any visible damage while we were setting it up. Honestly, the customer service was just terrible.
Treadmill purchase
I was really impressed with the company I bought from - they were so quick at getting back to me and delivering my treadmill. Even with everything going on with lockdown, I got it just 2 days after ordering. The treadmill is brilliant, does the job perfectly. It is quite heavy, but once it's set up, it's really solid and works like a dream.
Spin bike purchased, damaged on arrival
I bought a spin bike from this company not too long ago and I have to say, I was really disappointed with the whole thing. The bike arrived pretty fast, which was good, but when I took it out of the packaging, it was all damaged. I sent an email straight away with photos of the damage, asking for a replacement. However, I didn't get any response at all. I tried emailing them loads of times the next day, but all my emails just got sent back to me. It's obvious now that this company isn't very trustworthy, especially after seeing other customers saying the same thing. I've had to get my credit card company involved in the hope of getting my money back. My advice would be to steer clear of this place - it's a total rip-off.
Barbell and weight set purchase
Alright, so I was pumped to get this awesome barbell and weight set to get all superhero strong. But man, the delivery was a complete nightmare! I was eagerly waiting for it to arrive the next day, but it never showed up and no one was picking up the phone or responding to my emails. My son was really bummed out because it was supposed to be a gift for him. 😭
Tennis table purchase
I bought a table tennis set from this company, and I'm really disappointed with what happened. When it arrived, it came in two boxes with parts from different tables, and it was so frustrating trying to sort it all out. I tried to contact customer service several times, but I still haven't got the refund they promised. This kind of service is just not on, so now I'll have to get someone else involved to get my money back. I wouldn't recommend dealing with this company at all because of their bad products and service.
Exercise equipment purchase
I recently bought some exercise equipment from UK Sport Imports and I have to say, I was really impressed with the whole experience. The quality of the product was top-notch and the price was really good too. The communication from the company was quick and easy to understand, which made ordering a breeze. The delivery arrived on time and the courier service they used was both efficient and professional. All in all, I'm really happy with my purchase and would definitely recommend UK Sport Imports to others.
Trampoline purchase
The instructions that came with the trampoline I bought weren't very helpful. The numbers on the diagram didn't match up with the actual corners, so it was pretty confusing and took longer than expected to put it all together. However, after a bit of trial and error, I managed to set it up successfully. The size and shape of the trampoline are fine, but I was a bit let down by the quality of the product. It felt like it was put together just as well as other, much cheaper trampolines I've come across. Also, the coating on the legs chips off pretty easily, which is a bit annoying. All in all, I wouldn't say it was worth the money I shelled out for it.
Refund delay
I had a really bad experience with this company when I tried to get a refund for an order that got cancelled. Even though my credit card company gave me the money back quickly, the company said they hadn't got it and took ages to pay me back. It's just not on and they need to take responsibility for their actions. They've been terrible throughout all of this and I'll definitely be hesitant to buy from them again in the future.
Trampoline purchase
I bought a trampoline from UK Sport Imports recently and I must say, it was a great experience! I placed my order on a Tuesday and was thrilled when I got a notification that it would arrive in just three days, way sooner than I thought. When the trampoline turned up, it was really well packed. I did have a little trouble with the instructions at first, but it was sorted out quickly. The trampoline itself is top-notch and feels like it will last even with my little boy bouncing around on it. It's definitely a win!
Trampoline mat purchase
I bought a trampoline mat from this company not long ago, but when it arrived, they'd sent me the wrong size. It was a real let-down because I was all excited to put the trampoline together for my daughter to play on. So, I dropped them an email to sort it out.
Gymbopro Water Rowing Machine
I recently bought a Gymbopro Water Rowing Machine and I have to say, the whole process was really easy. The website was simple to use, the checkout went smoothly, and my order arrived promptly the next day. The packaging was really secure, so my rowing machine was in perfect condition when it arrived. Putting the rower together was no problem at all, thanks to the clear instructions. The machine itself feels strong and well-made, and I'm confident it will last a good while. Overall, I'm really happy with my purchase and would definitely recommend this water rower to anyone looking for one.
Treadmill purchase
I recently purchased a treadmill from this store, but I now want to return it as it's not meeting my expectations. The issue I'm facing is that I'm unable to reach anyone there! The phone lines are not working, and despite trying to email them and fill out their online form, I haven't received any response. How am I expected to return this item if I can't even get in touch with them? It's incredibly frustrating!
Olympic weightlifting bar and weight plates
My recent purchase of an Olympic weightlifting bar and weight plates from UK Sport Imports has left me with mixed feelings. The quality of the products overall is decent considering the price I paid, but there are a few issues that could be improved. The weight plates have a shiny finish which makes them slide easily on surfaces, but the painting on the plates was not done perfectly. I had to grind the first few plates onto the bar because the paint job had made the hole smaller, which was quite frustrating. The bar itself rattles slightly and doesn't feel as sturdy as I would like, although it has proved to be durable during use. I must admit that it's more of a mental concern rather than an actual problem, but it does affect my overall satisfaction with the purchase. In conclusion, I am generally happy with my purchase, but there is definitely room for improvement in the quality of the products.
Treadmill
Horrendous service! Purchased a very expensive treadmill which arrived with a vital part missing. Getting them to discuss the missing item and sending it out was a nightmare in itself. They said it would arrive Monday, I received in Thursday!? No apology, very rude emails, no phone call to keep me updated, no customer focus. The fact that the treadmill arrived without a bolt to ... it is very worrying in of itself and the fact they felt they didn't need to apologise or ring me to discuss tells you what type of place this is. Avoid and go elsewhere, the worry is with expensive kit like this, you do need after service care, sometimes. This company doesn't offer any, a major consideration down the line! Go to another company that offers a good customer service, before, during and after your purchase!
Review with most votes
BEST SPORTS/FITNESS EQUIP. &am
I always recommend UK sports to my clients, I am fitness trainer. Nobody CAN tell you this, UK SPORTS is somewhere you can trust. and buy anything you want. Read onBy: Woody Allen