Reebic5 reviews
This score is based on 5 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Shoes never arrived, but the refund was quick
it came through quickly, and they sent a 20% voucher as an apology. Nice enough gesture, I suppose, but I’m not keen to place another order and repeat the same wait.
The trainers went missing, sort of
no receipt, no returns slip, no helpful little card telling me what to do next. I couldn’t locate my order email, so I used the return address on the box, added a polite note, and sent them back tracked. Seemed reasonable at the time, if slightly improvised. A week later my daughter discovered that the receipt had somehow landed in her email account. Brilliant timing. I contacted customer service with the order number, tracking details and proof of who signed for the return, hoping they could just match it up. Instead I was told it was my fault for not following instructions buried in an email I hadn’t seen. So Reebok have the trainers, I have no refund, and my daughter has no birthday shoes. Not quite the sporting spirit I expected.
A treadmill I stopped trusting
Halfway through a Couch to 5K session, the belt began feeling uneven again, and that rather sums up my time with the Reebok ONEGT40Z. We bought it in October and initially I liked it. It felt solid underfoot, the controls were simple, and it seemed ideal for runs two or three times a week. I’m not using it heavily or daily, so I expected it to cope without much drama. By January it was already acting up. Engineers visited, parts were changed, but it never really ran properly. Eventually they found the first treadmill had a twisted frame and replaced it in February. I was relieved there was a proper explanation, although my confidence had already taken a knock. Sadly, the replacement has been no better. It has had three motors, a second belt, two side runners and a hydraulic arm replaced. Using it feels tense now, because I’m always listening for the next strange noise or wobble. A fortnight ago they decided it was effectively beyond repair, but nobody told me until I made a complaint. The communication has honestly been the most frustrating bit. Replies focused on an exchange code for the retailer and ignored my questions about the complaint itself. Even asking how to escalate it has meant more chasing. I’m glad the faults were eventually recognised, but this has been far too much hassle for such light use. I wouldn’t recommend it unless the quality control and support improve.
Lost parcels, slow replies and a refund that finally turned up
vanished. No tracking updates after the shipping window, so I chased them and was told it was probably lost. Eventually a refund appeared, but only after I pushed and waited well past their advertised 4–8 business days. That did calm my immediate worry — money back, job done — but it didn’t rebuild any trust. Still, I needed shoes for gym and everyday wear, so I tried again, this time adding the suggested insurance because why not. Second order: radio silence on shipment, no tracking, and when I asked to cancel because I’d lost confidence, they refused. Said cancellations aren’t allowed once placed, even if nothing has shipped. That was the point where scepticism turned into irritation. In practice I’m using the shoes for five or six runs a week and the trainers themselves are fine — comfortable, hold up on wet pavements — which is the only part that went well. My doubts before buying were about the logistics and support; one worry was resolved (refund), another isn’t (no cancellation, poor communication). The support team only reacted when prompted and took a defensive line about policies rather than fixing things. For daily life they’re useful shoes, but the whole experience felt like I was shouldering all the risk. I’ll think twice before ordering from them again and probably look elsewhere next time.
Good shoes, awful handling
I ordered trainers for a trip, they were the ones I wanted, and at first the chat person was annoyingly quick to reply — like proper rapid, within ten minutes. Then I asked for the order to be cancelled because it hadn't shipped after five business days and I needed them before I left. Suddenly silence. Proper radio silence for days. When they did reply, they said it couldn't be cancelled because it was already in the warehouse, even though I still hadn't had a shipping notice. I called, left a message, got told the cancellation had been done; no confirmation email arrived, so I emailed again a few times explaining I'd be away and worried about parcels left on my doorstep. No replies. Then, miraculously, a week later I got the shipping email — so it shipped after all.
I will say one thing: the trainers themselves are fine, exactly what I ordered, and in the end they did arrive. So I'm a bit relieved about that. But the way the support flipped from VERY responsive to completely absent the moment I asked for a refund was maddening, and the lack of clear confirmation just made the whole thing stressful. If you're ordering something time-sensitive from them, don't rely on quick replies continuing if you want to change the order. My advice: follow up with calls and screenshots, and be prepared for a fight. Still glad the shoes turned up, but honestly I won't risk that again.
About Reebic
Reebic is a UK-based online retailer trading under the Reebic name, selling a range of consumer products through its webshop. The catalogue typically includes household, lifestyle and small electronic items, with orders placed and delivered to customers via e-commerce fulfilment. The business mainly serves individual consumers shopping online in the United Kingdom.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Electronics Reviews & Experiences
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Last update: October 2026
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Review with most votes
A treadmill I stopped trusting
Halfway through a Couch to 5K session, the belt began feeling uneven again, and that rather sums up my time with the Reebok ONEGT40Z. We bought it in October and initially I lik... Read onBy: T. Mason