Reebic1 reviews

Good shoes, awful handling 16 April 2026

I ordered trainers for a trip, they were the ones I wanted, and at first the chat person was annoyingly quick to reply — like proper rapid, within ten minutes. Then I asked for the order to be cancelled because it hadn't shipped after five business days and I needed them before I left. Suddenly silence. Proper radio silence for days. When they did reply, they said it couldn't be cancelled because it was already in the warehouse, even though I still hadn't had a shipping notice. I called, left a message, got told the cancellation had been done; no confirmation email arrived, so I emailed again a few times explaining I'd be away and worried about parcels left on my doorstep. No replies. Then, miraculously, a week later I got the shipping email — so it shipped after all.
I will say one thing: the trainers themselves are fine, exactly what I ordered, and in the end they did arrive. So I'm a bit relieved about that. But the way the support flipped from VERY responsive to completely absent the moment I asked for a refund was maddening, and the lack of clear confirmation just made the whole thing stressful. If you're ordering something time-sensitive from them, don't rely on quick replies continuing if you want to change the order. My advice: follow up with calls and screenshots, and be prepared for a fight. Still glad the shoes turned up, but honestly I won't risk that again.