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if buy online, buy on ebuyer
Lot of concerns are there while buying something online, lot of problems and issues are there.
THE PRODUCTS ARE ON GREAT RANGE & VARIETY. lot of brands to opt for, there is varied price range as well for the same kind of products.
I have bought like 6-7 items from here. the delivery is in minimum 3 and maxim 5 days . never gone late.
so I believe on them for online buying, even for costly productsEXDISPLAY MSI AMD B450 TOMAHAWK MAX ATX Motherboard and AMD Ryzen 5 3600 AM4 CPU/ Processor Bundle
I saw a great clearance deal on a motherboard/processor bundle under B grade stock and snapped it up. Delivery arrives, only the motherboard inside. I raise this with customer services straight off, get asked to take some pics of the packaging and send them in. From this point on I had days of chasing up customers services to only be fobbed off with "they're investigating". Packaging was not damaged, clearly never shipped. Customer services were elusive and kept fobbing me off, getting downright rude when I asked to escalate. "There's no point as the senior team will only agree with me". They have a contact the MD link on their webpage, I emailed my frustrations at the poor customer service, no reply.
Getting frustrated I raised a Paypal dispute, which prompted eBuyer to finally respond properly. They'd mis-listed the item apparently, and it was only for the motherboard. Strange then that a "B grade" motherboard would cost more than their listing for a new item.
Their resolution? A full refund... if I returned the goods at my cost. After demanding endlessly to speak to someone sensible in customer services, I finally spoke to someone who handled it in the way it should have been handled from the off. Admit the mistake, offer to pay for the motherboard to be couriered back and a refund. Though some goodwill gesture might have been nice...
The best part? Because I've raised it via Paypal, they've barred my account, and refuse to answer as to why. Apparently complaining as a customer isn't allowed.
Used to always rate eBuyer, but they're absolutely awful at customer service. Avoid!
Oh, oddly enough I have a quote in for a Wren kitchen, finding out they're owned by the same people as eBuyer you can guess what order won't be placed now.The PC
Тhis company cheats customers. We made a preorder for a PC which was supposed to be on sale on 1th of March. They took from my husband account £1099.98 on the 25th of February. After that, we received by e-mail order confirmation that Ebuyer will deliver the PC on the 26th of February. But we still got nothing. We called today Ebuyer and they told us they don’t know when this PC will appear. Тhey just offered us a refund in 48 hours. This PC was supposed to be a gift for our son's birthday which will be this Saturday. Now we don't have a gift and we don't have money to buy another one. So the company sell what they don’t have, keep your money for one week and then they just tell you if you don’t like it, take the money. This is not just bad customer service, this is a fraud.
Tv
Never again such bad experience took them more than 9 days for dispatch, and customer service is awful and there is no one can give you the right answer, and by the way there is this trick they do, they try to get you in conflict with courier, don't do that pressurise them and hold phone for long you can like this they struggle
Corsair K70 Keyboard
AVOID - Ebuyer listed the item as NEW but the item sent was RECONDITIONED. Ebuyer blamed Amazon for the error even though it was listed and fulfilled by Ebuyer. They didn’t even respond to my offer an exchange when requested and just refunded me without notice. Their after sales customer service is truly awful - Do not make the same mistake I did and purchase your item elsewhere.
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