Creation Watches2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Glad they replied, but not impressed
frustrating experience but I’m oddly grateful they kept replying. I first heard about them from a friend and went for it because I’ve bought watches before and trust was there. I ordered on 17 July and now, on 14 September, there’s still no watch. Local post claim it was delivered — it wasn’t. We’ve exchanged nearly twenty emails. Every time customer service asks for more time to investigate. On 21 August they said one week and promised a refund if nothing changed. A month later, still nothing. Today they asked for another week and said they’d refund after that — the fourth time they’ve asked for more time. It’s just draining. As a repeat buyer I expected better. I’d been about to buy more — I do have a watch problem — but I’ve cooled off. I appreciate the replies, honestly, but at this point I can’t recommend them. Fair warning: be careful, and chase things early. Maybe others will have better luck, but I wouldn't risk it again.
A soggy surprise on the doorstep
I was halfway through making a cuppa when I spotted something weird in the shrubs — turned out to be the present I’d ordered, soaked and half-hidden like it was trying to escape. It’s odd, because in the past this company was fine; parcels arrived, everything worked. Not this time. The courier just left the box on the wet ground outside my front door, no signature, nothing — and then the company considers that “delivered”. I sent a photo straight away (yes, the soggy, incriminating photo) and reported it missing on day one, but it’s taken ages to get anything useful back. Their website says you’ll hear within 12 hours; well, that’s laughable — my first email went more than a week without a reply. After that they finally replied, but responses were slow and didn’t really help, and the so-called investigation ended with them stubbornly saying it had been left in a “safe place”. Safe? If it were safe, I’d have had it dry and in my hands. Because of the delay I had to buy another gift elsewhere — awkward and annoying at this time of year. I asked for a replacement and that didn’t happen either, so I’ve requested a full refund and ideally not to deal with them again. To be fair, when orders do arrive properly the products have been fine in my experience, which makes this all the more frustrating. A decent company would have sorted it quicker, sorted the courier out and not left a customer without a present. Not perfect, not even close this time, but the stuff itself was okay before — shame about the delivery and the slow replies.
About Creation Watches
Creation Watches is an online retailer specialising in wristwatches. The range includes men’s and women’s watches from established Japanese brands such as Seiko, Citizen, Casio and Orient, as well as related accessories. The business sells to consumers internationally via its e-commerce website, offering product listings with specifications and pricing in multiple currencies.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Creation Watches
Online shopping | Fashion Reviews & Experiences | Jewellery Reviews & Customer Experience
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Last update: June 2026
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A soggy surprise on the doorst
I was halfway through making a cuppa when I spotted something weird in the shrubs — turned out to be the present I’d ordered, soaked and half-hidden like it was trying to escape... Read onBy: Aiden