F. Hinds Jewellers38 reviews
This score is based on 38 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.9ct gold 20...quot... Belcher chain
My parents have been loyal customers of F. Hinds for years. They have purchased countless items including jewellery, watches, clocks and Disney figurines for their grandchildren. So in February this year when they were looking to purchase a gold chain for my mom's 75th birthday they immediately thought of F. Hinds and went to the Telford town centre branch.
They now regret ever having stepped foot in the store and the whole episode has cast a cloud over their entire year. We are now November and all my mom has to show for her 75th birthday gift is to be almost £500 out of pocket whilst owning a chain that is unwearable and having had their good character and honesty assassinated by the lying and dishonest staff members - both in store and in customer service.
In February they purchased a 20" belcher chain. They perused the items on display in the window, picked the chain and went in store for assistance. Not being sure which length chain she wanted, my mom requested to try on the 16", 18" and 20". The entire time my parents were in the store neither of them got to handle the chains at all - the only person who handled them, fitted them around my mom's neck for her try and had any opportunity to study the clasp was the sales assistant. My mom chose the 20" chain and this was then packaged up by the assistant and taken to the till for my parents to pay. My mom's birthday is mid March and she waited until her birthday to wear the chain. The second time she wore the chain the clasp came apart, the only reason she didn't lose the chain was because it caught on her jumper. My parents returned the chain to the store and were again served by the same assistant as when they purchased the chain and few weeks earlier. My parents told her the problem and asked for some help - this assistant informed them that was 'normal' as chain clasps are no longer soldered. She took the chain from them, told them she could repair it - which she clumsily did - and gave the chain back to my parents. At no point did this assistant mention the clasp was not the standard fitting they sell in store or offer any recognition this differed in any way to what she would expect to see on the chain. The next time my mom attempted to wear the chain again the same thing happened. So after spending £375 on the chain she had only been able to wear it once without it breaking. They returned to the store a third time for help. Again they were dealt with by the same assistant and even though this was still within 6 months of the original purchase date, and the item sold was clearly unfit for purpose, rather than agreeing to replace the faulty item the sales assistant told them it was possible for the clasp to be soldered but this would be at a further cost to my parents of £75.00 - which seemed like a con to my parents. When they voiced their disbelief at having to pay that the assistants response was they could always take the chain to a watch repair centre instead as they could probably do it for around £25. Realising they weren't going to receive the assistance they needed from the F.Hinds store, my parents took the chain to the watch repair centre a short distance from the Hinds store. Upon examining the chain, the watch repair centre advised me parents they were unable to solder the clasp as the clasp was NOT gold but gold plated silver - this meant the silver would melt at a much lower temperature than the gold in the chain and make the repair impossible.
As the item was still within the 6 months of purchase date and they had their original purchase receipt we reached out to the customer services department and explained what had happened. When they asked for the chain to be sent back for assessment my parents felt they were finally being listened to and would be looked after. To our horror customer services were absolutely vile. They kept the chain until the 6 months from date of purchase had passed, and then they returned the chain to the store with a message for my parents - accusing them of having changed the clasp on the chain themselves and as such they were refusing to help. The store manager from the Telford store phoned my mom to pass the message on and she told my parents she knew they hadn't done what head office were accusing them of and had told them this herself, but they refused to budge.
We have then been back and forth since September - with arguments, insults, lies and insinuations and I can honestly say this company disgusts me. I thought a logical approach would work so asked if they could explain why someone would spend £375 on a gold chain, to then change the clasp to a silver one so they could then complain about the clasp and ask for it to be repaired - to end up with the same product they purchased in the first place? My parents went back to the store to collect the chain and again spoke to the assistant who served them and advised about the watch repair centre and repair cost etc. She advised my parents that head office had spoken to her about the issue but she couldn't actually remember any details about it other than serving them originally when they purchased the item and then when they went back the first time with the issue - but she couldn't...t recall what the issue was or the advice she had given. Fast forward a couple of weeks and this same assistant had suddenly remembered every detail with utmost clarity - every conversation she had had with my parents, what the issues were etc. Only problem is none of what she has miraculously recalled actually happened - everything she has stated was a complete lie which, strangely enough, clears her completely of any incompetence or wrongdoing.
My parents have then had to pay a further £100 to have the chain independently assessed as there were no other hallmarks on the chain so they had no clue what they had purchased. F. Hinds have replied that their staff are highly trained and knowledgeable and therefore there is no way they would have failed to notice the clasp was wrong, and absolutely no way that chain ands clasp would have been sold to a customer. Yet this is exactly what happened and what is makes it worse is this highly trained professional sales assistant didn't just fail to NOT notice the problem and differences with the clasp, she did so when handing two other chains which should have been identical. So either the clasp was different and the shop assistant was just too ... to notice, or they did in fact have 3 chains with the same fitting of clasp. Either way my parents have not, as Hinds suggested, bought they chain and then decided to do some DIY modifications to it at home...
F.Hinds then requested the chain to be returned to them once again - this time for a full investigation and assessment. My parents received this chain back yesterday with a letter saying they still believed my parents are at fault, they are still taking the word of the sales assistant and her ever-changing story over the facts that my parents have present too many times to count, and are therefore not willing to help my parents or offer any assistance.
The callousness with which my parents have been treated is sickening. In my opinion it is not a question of if mistakes occur - it is a question of how a company reacts WHEN a mistake occurs and in this F.Hinds have shown their true colours - they are deplorable and utterly vile people with no thought or respect for their customers at all.
This was an expensive lesson for my parents - after paying £375 for a chain that is unfit for purpose and a further £100 to have the item assessed just to find out what it was actually made of, all they are left with is a chain that cannot be worn.
This company have proven they think themselves infallible and therefore completely unwilling and unable to learn from mistakes - because they are convinced they do not make them.
If you are buying something cheap this is your place but their lack of product knowledge and expertise, inadequate staff training and non-existent customer service coupled with a total disregard for the customer mean I would strongly recommend against placing your trust in this company.A chain with a short life
Funny how a tiny chain can cause such a big headache. I was unsure before buying because my St Christopher pendant isn’t exactly feather-light, and I asked which chain would suit it. The assistant seemed keen to get the sale done, though, rather than talk through the options. It snapped three times, which pretty much answered my original question. I popped back into the Clacton shop hoping for some help, but came away feeling brushed off. Customer services weren’t much better; I didn’t feel anyone really listened. Maybe it works for lighter pendants, but mine clearly wasn’t a good match. Bit disappointing, really.
More hassle than a broken clasp
By the sixth week, the problem was less the chain than the effort needed to chase it. I bought it as a simple everyday piece and paid extra for insurance after having jewellery damaged before. Just over a month in, the clasp stopped working. At the branch I was told it looked as though it had been pulled, which wasn’t the case, and the only option offered was an insurance repair. Fine, if frustrating. Then came three calls with no proper update, followed by a visit to the shop. Apparently head office had emailed four weeks earlier saying the chain should be replaced, but nobody had acted on it. No apology, and no real acknowledgement that it was faulty. Replacing it was the sensible outcome, but being asked to take out new insurance for the replacement was a bit much. I wouldn’t use the Carmarthen branch again.
Hi, after reading your review I wondered if you could advise what chain you purchased? My parents have had a similar experience but with much worse customer service. Staff in the store have lied and invented things to blame my parents and customer services were awful. They just came back with accusations and backed the false claims made by the dishonest and incompetent store assistant. The outcome is they have been left almost £500 out of pocket for a chain that is unwearable because the clasp is wrong. Your experience has made me wonder if it was a similar item...
Thanks.Still as good as ever
Really pleased — the whole visit went exactly as hoped, and I'm glad we tried them after a mate suggested it. We dropped off a handful of watches for new batteries, nothing dramatic, just routine. The person on the desk was friendly and explained that a few of the watches fell under their Lifetime Battery Warranty, so those batteries would be fitted at no cost. They gave us a rough time to come back. When we returned the watches were ready, batteries done, all neat. One watch, which wasn't covered, couldn't be opened because of a casing problem, but they'd already warned us that might happen so no surprises. All in all it felt straightforward and reliable. Small things, like being told what's covered up front, made it stress-free. Happy to keep going back when needed.
Spot on choice
All in all, it went perfectly — he loved the watch and we left very happy. I was after a slightly old‑fashioned wristwatch for my grandson's 18th, and after popping into a few shops around Bristol I ended up at Hinds. Their selection was spot on and the staff were brilliant, especially a young assistant who really seemed to get what a young person would like. I’d already pre‑picked a few and she made a neat list for me, and we agreed not to show prices when I brought Deri in from Eire. We did the other shops first and saved Hinds till last. He approved straight away and chose the one we'd thought suited him. It’s actually the third 18th birthday watch I’ve bought from Hinds over the years, so I’m a happy customer.
Looks good, support not so much
We bought an ex-display Maserati watch from them a couple of months ago — paid full price because it looked perfect in the cabinet. On the wrist it feels weighty in a nice way, the dial is smart and I actually enjoyed wearing it (to work, on weekend walks, even once to the gym). Problem is the strap doesn’t click into place properly so it slips and fidgets, which is annoying when you’re moving about. I took it back and they said there’d be a repair charge; they wouldn’t say how much and went a bit cold when I mentioned the Consumer Rights Act 2015. The service team were curt and not very helpful, a touch defensive. So yes, the watch itself is pleasant to use but the aftercare soured the whole thing. Won’t be buying from them again — there are similar options where staff actually seem to care. Lesson learned, sadly.
The moment it felt right
I was outside the Clacton shop, just taking it in, when my mate nudged me and said “that one” — and that’s how it started. At first I was tense. The ring I picked up looked great but then the stone fell out after a few weeks and I was really worried. I took it back and honestly expected a fight. Instead Amy at the counter listened, which already calmed me down a bit. They said they’d send it off to a specialist and keep me in the loop. There were a couple of delays, and yes I rang a few times — not the smoothest ride — but every time someone picked up they were polite and apologetic, which helped. The real turning point came when they handed the ring back. It had been properly fixed, cleaned up so it shone like new, and Amy even explained what had been done. I put it on my partner’s hand and that little pause, that smile — that’s when I knew I was satisfied. I felt relieved and actually grateful. It turned a proper worry into something that worked out. Would I use them again? Probably, if I needed to. I’d also tell friends about how they handled it in the end — imperfect start, solid finish, and people who try to make it right.
Small win after a daft moment
sometimes a short detour gets you much better service and a nicer price. Won’t be going back to F Hinds, but I’ll definitely use David’s again.
A mostly good outcome, but a few niggles
a positive finish but with a small trust wobble — I'd use them again if they tightened up the communication.
Moving boxes and mystery accounts
I was mid-unpacking, knee-deep in cardboard and wondering why my back was suddenly staging a protest, when I remembered the tiny rings I'd ordered from F Hinds. I needed something small and cheerful after a hectic move and a couple of weeks of terrible sleep — silly, I know, but jewellery can be oddly comforting. Ordering had been straightforward enough, I knew my sizes and picked Special Delivery because, frankly, I didn’t want to wait another day with all the chaos at home.
New watch battery
I went to the shop to get a new battery for my watch. They initially said it would take half an hour, but because I was running out of time on my parking, they helped me out straight away. I was really happy with the customer service, it was a nice surprise. I really appreciated it. Thanks for being so helpful.
Watch purchase
I popped into the store the other day to buy a watch, and I must say, I was really happy with the service I got. The chap who helped me out was not only nice but also really clued up about all the watches they had in stock. He listened to what I was after and pointed me towards a watch that was just right for me. The team even checked in on me while I was waiting for my watch to be wrapped up, showing top-notch customer service.
Earrings for my daughter
The folks working at the earring store were really friendly and knew a lot about earrings. The individual who pierced my daughter's ears was super gentle and careful, almost like a dentist but for earrings. The shop was tidy and well-lit, and the prices weren't too high.
Watch battery replacement
I went to the shop the other day to get a new battery put in my watch. The staff there really knew their stuff and they were quick at helping me out. They just took my watch and sent it off to get the battery changed. Surprisingly, it was back with me sooner than I thought. The whole thing went really smoothly and I honestly can't fault their service at all.
Watch battery replacement
I popped into the shop to get a new battery for my watch and the girl who served me was really friendly and quick at changing it. She even recommended some other stuff for me while I waited, which was great. I left the shop feeling happy with my buys. The staff there are always really nice and helpful, so it's always a good experience when I visit!
Christening bracelet purchase
I bought a christening bracelet for my granddaughter not long ago, and I have to say, the service was absolutely brilliant! The lady who helped me really went out of her way to make sure the bracelet would fit just right on my granddaughter's wrist. She even gave it a nice clean before giving it to me. I was really impressed by how much care she took and the great customer service she provided.
Citizen Eco Drive watch at 50% off
I recently bought a Citizen Eco Drive watch at half price from this shop and I'm really pleased with how it all went. I gave them a ring to ask about the watch and they were nice enough to put it to one side for me until I could pop in to buy it. The staff were so friendly and helpful, it made buying the watch a breeze. I've picked up some other bits of jewellery from this shop before and they've always been top-notch quality and value for money.
Necklace broke
My necklace broke, right, so I went to this place. The people there were really nice and fixed it for me straight away because it was still under some sort of guarantee. They even sorted out another necklace I had that I didn't even get from there for a small charge. It was so cool, big thanks to the staff!
Bracelet replacement and jewellery cleaning advice
I popped into the shop recently to get my wristwatch fixed with a new bracelet and I was really happy with how it all turned out. The staff were so nice and they really knew what they were talking about, which made me feel important. I went back to the store today for some advice on how to clean my jewellery and, once again, the staff were super helpful and really professional. I would definitely recommend this jewellers to anyone who wants top-notch service and expertise.
My bracelet
The lady who helped me was lovely and really made sure I found the perfect bracelet. She answered all of my questions and made the whole experience enjoyable and straightforward.
About F. Hinds Jewellers
For some people, jewellery is a fixed part of their daily outfit. If you take care of the way you look, chances are that you have a taste for beautiful jewellery. If you want some (new) jewellery, you can choose from many shops that sell bracelets, necklaces and other accessories. If you are not too picky, you will probably be able to find something at every shop you visit. But what if you want quality? What are the best shops to go to for qualitative decorations? F. Hinds. Jewellers is one of the suppliers that focus on jewellery. But are they the best place to go to? That is what customers that already own jewellery from F. Hinds Jewellers can tell you. Read their customer reviews with your experiences, opinions, ratings and more. These reviews can help you to get a better view of the company so it is easier for you to decide whether you should buy at this company or not.
About F. Hinds Jewellers
F. Hinds is a company that makes and sells jewellery. The company was founded in 1856 and run by one and the same family. They have more than 115 shops that are located in many of the main streets and shopping centres in England and Wales. Their assortment is subdivided into Engagement, Diamonds, Watches, Clocks, Jewellery, Weddings and Gifts & Collections. Their engagement assortment consists of solitaire rings, stone set shoulders, cluster rings, two stone rings, trilogy rings, bridal sets, eternity rings, wedding rings and more. You can choose between white gold, yellow gold, rose gold, platinum, diamond, ruby, emerald, sapphire, amethyst and more. Their diamond collection includes rings, necklaces, earrings and wristwear. Their watches collection had a variety of strap watches, rose tone watches, quartz watches, solar watches and automatic watches, but also smartwatches and fitness trackers. Their jewellery offers a choice of rings, earrings, necklaces, lockets, crosses, chains, bracelets, bangles, charms, anklets and brooches, which is similar to the products of this retailer.
Services of F. Hinds Jewellers
You can buy their products in their shops but also online. If you order online, your package will be delivered within 2-4 working days, but you can also opt for express delivery or international delivery. If you are not satisfied and you want to return the item or exchange it for something else, you can do so within 30 days. In case of an exchange, they state it will be faster and more efficient to return your order and place a new order for the product that you want to exchange it for.
Complaints, Compliments and Tips for F. Hinds Jewellers
Is your jewellery box already supplied with rings, necklaces and bracelets from F. Hinds Jewellers? If it is, would you be sharing your thoughts on this company? We would like to know whether you are satisfied with the products that you bought and the service you have been given. Is the price equivalent to the quality of the products that they sell? Did you ever encounter any problems and how did this jewellery company handle your complaints? Let us know by leaving a customer review. Your experience and opinion can help potential customers decide whether F. Hinds Jewellers is the right place to show for jewellery.
What are the experiences of customers with F Hinds Jewellers? Read real reviews about this jeweller with necklaces, bracelets, wedding rings, watches & clocks
Details
Contact Information
24 Park Road
UB8 1NH Uxbridge
United Kingdom
Categories F. Hinds Jewellers
Online shopping | Fashion Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: November 2026
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