Overhalfsale1 reviews

Sizing error, slow refund — but it got fixed in the end 1 March 2026

trousers labelled XXL that wouldn't even go past my foot, and a top that looked more like something for a kid than for an adult. That was the low point. I sent the return immediately, paid postage myself (annoying but fine), and then got a line about a 15% restocking charge — which felt wrong given the sizing mistake. The emails I received at first were pretty generic, same copy-and-paste replies, so I honestly wondered if I was dealing with a proper company or a dodgy outfit. I kept chasing them over a few weeks, slightly irked, slightly sceptical, repeating myself in emails and on their chat. The one detail that actually helped was that delivery itself had been prompt and the parcel was well packed — so someone in the logistics chain did their job. Eventually a more detailed reply came through and they processed the refund; it took longer than I'd like, but the money did reappear. So I went from "this looks like a mess" to "right, that's sorted" — not thrilled about the inconvenience, but relieved the outcome was correct. Would use caution ordering sizes again, and I'd expect faster, less templated replies next time.