Spotlight: What are our customers saying?
I really love buying new stuff and this place is the best place for those who is looking for something cool. they offer huge options, basically, this place is for games and toys but you can also ge...Read on
Very unfair- It seems to be a UK website and expect the delivery within the week. It doesn't mention anywhere that the UK website is actually from Denmark!!?!! It took far too long till my speakers...Read on
think they are rip off merchants and fraudsters. I ordered thinking they were a UK company but turns out they are Danish then didnt get my delivery at all. Messages about product being broken in tr...Read on
NEVER AGAIN! First of all they use a U.K. domain, however they are not in the U.K. I had to wait three and a half weeks for delivery. When I contacted them of course they blamed it on Brexit. Iron...Read on
It's a shame you can't give zero stars!!! I wish I had read reviews before purchasing from this website the negative reviews are all true and I will start a dispute with my bank to get my money ba...Read on
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Cool place with cool stuffs
I really love buying new stuff and this place is the best place for those who is looking for something cool. they offer huge options, basically, this place is for games and toys but you can also get various of kinds of stuff too. they offer huge options at a good price, also you will get the best brand quality and delivery timing. i think I am going to order something again from here very soon.
what i really like, the variations they have. not just for games but beauty and other products as well. so yup, cool place for me. My first product that i bought from here was a headphone, which i got at very affordable price. not just that delivery was on time and the whole process was easy. i totally loved it.
Very unfair- It seems to be a UK website and expect the delivery within the week. It doesn't mention anywhere that the UK website is actually from Denmark!!?!! It took far too long till my speakers arrived.
think they are rip off merchants and fraudsters. I ordered thinking they were a UK company but turns out they are Danish then didnt get my delivery at all. Messages about product being broken in transit by Hermes but impossible to contact or talk to Coolshop and thier customer contact system seems to be inoperative! No wonder they seem cheap, they just take you money and dont deliver!!
Philips Hue Lights
First of all they use a U.K. domain, however they are not in the U.K. I had to wait three and a half weeks for delivery. When I contacted them of course they blamed it on Brexit. Ironically I ordered several items coming from other parts in Europe that all arrived within days. Please remove your U.K. domain if you can’t deal with deliveries to the U.K.
Ps4 video game
It's a shame you can't give zero stars!!!
I wish I had read reviews before purchasing from this website the negative reviews are all true and I will start a dispute with my bank to get my money back.
I ordered a ps4 game it said 3 to 5 business days I decided to check on the website chat that my game was on its way I was told on Friday 27th it would arrive as I suspected it didn't.
So I went back on the chat to ask where my game was to be told that they don't deal with delivery details on chat and I should email which confused me as I had spoken to an operator about my delivery a few days before.
I have emailed and unsurprisingly just like the reviews I have heard nothing and I have still not received my order.
Although its a genuine website, its a genuinely poor, unprofessional, scrupulous website.
Also it's a Danish company not British so I'm unsure whether their orders are processed in the UK or not.
But please people avoid this website it might be the cheaper option however you will receive no customer service no support and so far no item for your money
Coaster Planet - PS5
If I could give zero stars, I would.
I ordered a game on 22nd October. On 8th November I was told it had been dispatched. 17 days later and it hasn't arrived. Online chat exists only to tell you they can't do anything and give you the e-mail, which I haven't had a response from at all.
If you try raising the issue on trustpilot (the ONLY place they actually care about) you get a copy/paste excuse conveniently blaming COVID. I find this odd, considering I was told to wait a few days, then a week, then 16 days, then 21 days, with no mention of why. This alleged COVID delay hasn't held up any other deliveries, and they didn't mention it once in the numerous times I reached out through their site.
All their positive reviews look to be copied from each other, with many coming from very new accounts, in places you wouldn't expect to use a shop based in Denmark (U.S for example).
I don't believe my order is coming and will be pursung the issue through trading standards and hopefully can be refunded through my bank.
Avoid these scammers at all costs. Save yourself the hassle, seriously.
Blood pressure monitor
Coolshop should have a 14-day right of return, but they don’t stick to it in real life. I sent the defective product back within 14 days, but Coolshop did not refund the money.
Blood pressure monitor
The Coolshop online store sold me a Beurer blood pressure monitor, which turned out to be completely rubbish - it didn’t work at all. I got to read the multi-page instructions on how to send the piece of crap back. I followed the instructions and waited for many weeks for a refund (the second option was to switch the device to another similar one - No Thanks!). Eventually, I was sent a receipt for the refund, but the money itself was still not refunded. Instead, I heard that the package would be sent back to me and I would have to do the whole refund procedure again. The reason why the device was sent back, no one could explain. So, now we are at a dead end. I will not accept the piece of crap again and no refund will be made if it will not be returned (who guarantees that it will not be sent to me a third time - no one!). Coolshop brags about a free return, but the system clearly does not work and the customer's interests mean nothing to this online store. Be wise and choose a more reliable place to buy. There’s nothing cool, fun, or easy about this store!
Nilfisk - C-125.7-6 PC X-TRA - High Pressure Washer
*BEWARE* DO NOT BUY ANYTHING FROM THIS COMPANY
Absolutely useless company. Very long delivery times which they do not warn you about unless you chase them.
They have sent me a pressure washer with a EU plug despite the fact I am in the UK. This renders the item useless as if I change the plug myself then the the pressure washer will not be covered under the manufacturer's warrantee. The manufacturer have confirmed with me already that the warranty wouldn't be covered as they don't recomend using a EU machine in the UK or modifying it to be used in the UK.
Order number: 84180953
Their Live Chat service keeps disconnecting before an agent even comes on to speak with you. There is no contact telephone number. The only way to contact them is via email. But emails go unanswered for days.
As I had already waited 2 weeks for the item to arrive (they claim to be U.K.-based but items are sent from Denmark) and I cannot use the one they have sent, I have had to purchase an alternative from a U.K. store.
I therefore want a refund and for Coolshop to arrange collection of the item to be returned, at their cost, but they have not responded to multiple emails.
* AVOID ORDERING ANYTHING FROM THIS COMPANY AT ALL COSTS.*