Suttons Reviews

: 25
60% Would buy here again

Most relevant positive review

  2024-05-26
Plants for trough
I recently bought some plants for my trough from Suttons, and I have to say, I am really impresse...Read on
Emma James

Most relevant negative review

  2024-05-17
Plug alstroemeria
I bought some plug alstroemeria from Suttons recently and I was really disappointed with the whol...Read on
Louis

Review with most votes

  2021-06-22
Geranium palladium red
Main order took 13 days , dead on Arrival. Replacement took 10 days,again almost dead. I have ...Read on
A.jury

Reviews (25)

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    Plants for trough

    I recently bought some plants for my trough from Suttons, and I have to say, I am really impressed with the whole experience. The ordering process was so easy, thanks to their website being so easy to use, and I was kept informed every step of the way. When the plants arrived, I was a bit doubtful at first as they came in a flat package from our postman. But after giving them some water and planting them the next day, they really exceeded my expectations. They are doing really well under the carport, and I'm excited to hang the trough next week. Overall, I am really happy with the quality of the plants and the service I received from Suttons.


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    Plants purchase

    I've been a regular customer of this company for a while now, and I've always been happy with the quality of the plants I receive. They have a wide range to choose from, so I always manage to find just what I need. Ordering is simple and convenient, so I can place my order quickly. The prices are fair for the quality, and I like that I get good value for my money. Deliveries are always on time, and the plants are well wrapped to make sure they arrive safely. Overall, I'm really satisfied with the service from this company and will definitely keep coming back.


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    Small plant plugs

    I bought some small plant plugs from Suttons recently and I have to say, I'm really impressed with the quality of the products. The little plugs arrived in the post and even though they are small, most of them are doing really well with our care. Unfortunately, we did lose a few of them, but I think that's to be expected when dealing with such delicate plants. All in all, we're pleased with our purchase and would definitely think about buying from Suttons again in the future.


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    Begonias

    I recently bought some lovely Begonias from Suttons. I was really impressed with how good their plants were last year, so I thought I'd give them another go this year. When my plants arrived, they were well-watered and in perfect condition, just as I'd been hoping for. I can't wait to see them blossom and brighten up my garden, just like they did last year. In general, I'm really happy with both the plants and the service from Suttons.


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    Plug alstroemeria

    I bought some plug alstroemeria from Suttons recently and I was really disappointed with the whole experience. When they arrived, the plants were all squished and bruised because the lid was closed on them in the container. On top of that, I also ordered 72 mixed bedding plants and they arrived a whole week after they were sent out. When they finally arrived, I was gutted to see that every single plant was damaged - they looked like they'd been stepped on and were all wet and slimy.


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    Small assorted bedding plant plugs

    I bought some little bedding plant plugs not too long ago, and I have to say I'm really impressed with how good they are. They arrived in plastic trays, which made it simple for me to take them out. Even with the dodgy weather we've been having, the plants have been growing really well in my garden. I'm really pleased with my purchase and would definitely suggest these bedding plants to other folks.


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    Posti-plants purchase

    I got some plants from this place and it was a bit of a nightmare! The phlox was fine, but my Petunias were almost dead and my Lobelia were a mess. I was really upset because I had high hopes for my garden this year. However, Suttons contacted me and sorted everything out! Now I have some lovely flowers blooming and I'm feeling cheerful once more. I might give them another try in the future, and hopefully my plants will be happier next time.


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    Plant purchase

    I recently bought some plants from this place and I must say, I was really impressed with the quality. The plants were in great condition and well wrapped up for delivery. They arrived in perfect shape. They even gave me a heads up on the delivery date, which was helpful. I've been shopping here for a few years and I've never had any issues with the quality of their products.


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    Grafted Aubergine plant purchase

    I needed a graft Aubergine plant quickly and couldn't find one locally, so I ordered from here. They said it would be delivered by the end of May, but it actually arrived a day early on Thursday 30th. The plant looked a bit sad at first, but perked up nicely after I potted it and gave it some water. Can't wait to see what tasty fruit it will produce!


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    Online ordering experience

    I was really let down by the online ordering process, to be honest. They asked for a password, but I had loads of bother as the system wouldn't accept the one I'd already picked. As a result, I lost out on two orders. But, I'm pleased to say that the plants I did finally manage to order are doing great, so thanks for that.


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    Geranium plugs ordered

    I was really disappointed with my recent order of geranium plugs. The plants were sent out quickly, which was good, but Royal Mail took ages to deliver them. It took a whole 6 days for the plants to finally show up at my door. And when they did, most of them were in a sorry state, nearly all dead. I tried to save the few that were still hanging on, but unfortunately, my efforts were in vain. This isn't the first time I've had problems with their delivery service, and I'm getting pretty fed up with the lack of improvement in this area. I decided not to complain this time, as it's happened before, and I'm not keen on ordering from them again in the future.


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    Plant purchase

    I recently bought some plants and I have to say, I was really pleased with how they were delivered. They came right on time and were all in good condition with different sizes and packed up really well. I'm happy with what I got and I will definitely be buying from them again in the future.


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    Sent preplanted basket as a gift

    I bought a preplanted basket as a gift for my friend who had surgery. When it arrived, it was a mess! The plants were all over the place, looked like they had fallen out during delivery. The delivery person left it on the porch even though my friend was home, which was really disappointing.


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    plants

    I ordered some plants from this shop and guess what? My order came in two separate deliveries! Can you believe it? I had to wait until the evening for the second half to arrive and let me tell you, it was pretty frustrating. And to make matters worse, when the delivery person finally dropped off the plants, I was away on holiday. They just shoved the plants through the door without a care in the world. When I returned, the plants were completely dried out and sadly no longer alive. Needless to say, I won't be using this shop again.


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    Plants purchase

    I recently bought some plants from this place, and I must say they arrived in good condition. They looked healthy and well looked after. However, I have to give them a lower rating due to the delivery being a bit chaotic. The plants were delivered in separate shipments, which was not very convenient. Adding to the inconvenience, one of the deliveries was just left at the front door without the delivery person bothering to ring the bell. I was home waiting for it, so it was a bit disappointing. The plants themselves were fantastic, but the delivery service definitely needs improvement.


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    Packet of seeds purchase

    I bought some seeds from Suttons recently and was a bit let down by the postage cost. I shelled out £3 for postage, which was meant to cover a Small Parcel. But when the seeds got delivered, they were shoved into a normal envelope and got squished in the process. It's a bit daft to charge £3 for postage when they could have easily gone in a cheaper Large Envelope with a bit of cardboard for safety.


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    My new plants

    I ordered some plants online and they arrived quite quickly, which was nice. However, the delivery person didn't even leave them where I requested, not once, but twice! And when I finally received my plants, some of them were squished and broken, so now I won't get to see the lovely flowers until later. Not cool at all.


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    Three plants

    I bought three plants from this company not long ago and I have to say I wasn't pleased with the plants’ quality. One of them was looking pretty sickly, another one was not feeling too well, and only one seemed to be doing alright. I took a picture and emailed it over to show my worries, but I didn't hear back from them at all. Eventually, I gave them a call and was told that they wouldn't send replacement plants until the end of July, which was almost two months away. I must say I was quite let down by the plants and the fact that they didn't respond to my email.


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    Small plants, damaged in delivery

    The plants I ordered were really small and some of them were all messed up from the delivery. They were so tiny it was hard to believe they were actual plants. A couple of them were pretty much dead when they arrived.


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