Waitrose Cellar Reviews
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Master shop
Well, almost all types of wine,bears,vodka,brandy etc they have.
Good thing is burgundy type is started from 17 pounds which may be good news for some close people.
I can tell you about the quality..Just relax ,no issue at all..I am customer since 2010
Delivery part is ok but need some improvement.12 wines 6pinot gris & 6 Gruner vert,inner
My order arrived yesterday but 6 of the wines were not what I ordered
I got in touch with customer service & within 24 hours the mistake had been rectified .
Well done Waitrose !!
Thank for your swift & excellent service
Julia Deanwine cellar
Absolutely terrible service. I ordered wine for my husbands birthday and paid for a specific delivery so i could be there to receive it. It didnt arrive so I called customer services, three times in total. Twice I was told it would still be delivered that day, and on the third occasion I was told it would be delivered the following day. It was delivered a day late and left outside in the rain. My husband came home and found his present sopping wet and 5 days before his birthday. I have emailed customer services and 10 days later they have yet to say anything helpful.
Wine
Order was placed and acknowledged on 23 June 2021. According to the acknowledgment email 'Standard delivery would be 'on or before Thursday 01/07/21’. Thought that this was a long time, but ...No delivery arrived and still not here today. No initial communication and no updates about delays. Complained and pretty useless excuses from customer services that it was a busy time and one bottle out of a much larger order (20 bottles) was not in stock, Why could they not deliver the other 19 bottles? Informed that the out of stock item came into stock on 25th June. Basics of customer satisfaction is not to promise things if too busy, but always keep the customer informed if there is any problem, even if not a believable issue. Latest communication being that wine might be delivered at the end of this week. 9th July? Dreadful service and a joke of customer service.
