Giordano Wines Reviews

During Lockdown I ordered about 3 or 4 boxes of wine from Giordano. The last one in November 2020 where I clearly stated on the payment details a different "delivery address" . On payment I saw correctly that I did not on this occasion have to pay delivery charges as it was going to Scotland. But here didn't I find it they delivered it to the wrong address...to N. Ireland, not the one clearly stated on the order form. I rang a neighbour who went round and picked up the box, which was left unsigned at the front door. I had difficulty getting an email to their Customer Services, but they did write back asking for more details. I did so, including a screen shot of the payment form with the delivery address. That was on 10/11/20. Did I get the courtesy of a reply.....not a bit of it. It was not delivery van fault. The wine was delivered to the wrong address, to another part of the UK. Not to get an explanation is really poor customer relations. I have since sent another email but all I get is another marketing email. Pity really, for they have dented my confidence in them big time....cause their wines were quite good for the price, especially the whites. (PS I have the "query number" which their customer services generated.....but eh, well if you've read this far, you must know what I am thinking!

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