Spotlight: What are our customers saying?
Avoid like the plague. Flora Queen failed to deliver Birthday flowers. They have also failed to refund the purchase price. Would never use again. Fraud? .Read on
The bouquet was nothing like the one described. NO orange roses. No lily's. Only four red roses, four Gerberas and some Red Alstroemerias and lots of greenery I paid £60 for this TERRIBLE SERVICE. ...Read on
this business is a scam do not order they take your money and never deliverRead on
Internacional deliveries, don't ever do it, my order never arrived, they said adress was wrong, but the receiver never been contacted, floraqueen only contacted me very late with no solution, you h...Read on
My sister ordered flowers for me a month in advance, they were supposed to arrive for my birthday and never did. She got ripped off big time 254.00 euros cost her for a bouquet that I never receive...Read on
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Avoid like the plague.
Flora Queen failed to deliver Birthday flowers.
They have also failed to refund the purchase price.
Would never use again. Fraud? .
The bouquet was nothing like the one described. NO orange roses. No lily's. Only four red roses, four Gerberas and some Red Alstroemerias and lots of greenery I paid £60 for this TERRIBLE SERVICE. They do not reply to my emails, I WILL NEVER USE THIS COMPANY AGAIN. and would advise others to steer clear of Floraqueen
flowers and wine
this business is a scam
do not order
they take your money and never deliver
Birthday flowers +birthday card and chocolate
Internacional deliveries, don't ever do it, my order never arrived, they said adress was wrong, but the receiver never been contacted, floraqueen only contacted me very late with no solution, you have to get in touch with the delivery company that never awnser the phone been trying for a week every single day, no refund, nothing. Don't use it, not professionals at all
There was none🤬
My sister ordered flowers for me a month in advance, they were supposed to arrive for my birthday and never did. She got ripped off big time 254.00 euros cost her for a bouquet that I never received. I just want people to be aware and do some research before ordering online. Floraqueen sucks it’s a scam. Be careful what you buy and where. Do NOT buy from these assholes.
The flowers never arrived. Their web site said they were delivered but the recipient never received them. Tried contacting Flora Queen by phone. Non existant.Have sent three emails and no response. Absolutely shocking customer service. Highly disappointed. I will get a refund through Paypal
Complete scam. I bought on 12.04 s premium bouquet got 60 EUR to be delivered on 16.04. Nothing was done, no reply. I wished I had looked at the comments earlier.And these guys appear in Google first!! What a scam!!
Deluxe colourful cocktail pink and red gerberas
I ordered flowers for Mother's Day on a Saturday delivery so the day before. I ordered a deluxe bouquet of gerberas as there my wives favourite from the children it cost £60 as a deluxe version.
Firstly my wife never received them for Mother's Day they turned up 4 days late and they were sent via another florist not even from floraqueen... from what I can work out they take your money for a premium product that they advertise and then just place an order for a basic bouquet with a local florist to you and you get a basic bunch of flowers you could purchase from Tesco for £20 at most...
Please see images below of what I ordered and what I received...
Once I got a reply they said that I received what I paid for? So if I paid for a standard version of the gerberas and not the deluxe version I guess I would of received just an empty box...
This company is a scam don't buy from them and they don't care and fob you off saying you got what you paid for but after seeing all the reviews saying pretty much as I have I can't see how they can keep going and I'm sure trading standards and other bodies will be after them soon... I for one will be reporting them...
I forgot to highlight DO NOT BUY FROM FLORAQUEEN! THERE A SCAM COMPANY
Flower for Valentine days.... delivered 4 days later....
Avoid FloraQueen at any cost !!!! You will get only dissappointments.
The problems with Floraqueen are :
- The website make many promises, but Floraqueen do not act efficiently and professionally,
- No commitment to customer delivery,
- Answer to customer request with 3 days delay,
- No contact by phone is possible,
- Sending reminder for prompt delivery do not trigger any action in Floraqueen
- No sincere apologies send to customer from Floraqueen,
Furthermore, if I have a look to my delivery history with Floraqueen, the failure rates of in-time delivery is more than 50%, and is getting worst and worst in term of increasing delay and bad response….
And FloraQueen proposal to compensate those errors…. is a 20% discount on my next order !!!!!
£60 worth of flowers
Due to be delivered on the Sunday and didn’t arrive until the following day. I have sent at least four messages to FQ who, on one occasion confirmed they would contact me. They haven’t. I consider this company to be unprofessional and completely uncaring of their customer service when things go wrong as they obviously do judging by the reviews. I would very strongly suggest you buy your flowers from another trader. I did warn you FQ that I wouldn’t let this rudeness of yours go without further complaint. You should be ashamed of your company.
Only to add that NO, I wouldn’t buy from FQ again. I seemed to have missed the part where I should have added No!
Floral Con Artists
Hello to all, I would like to tell you that on Monday 14 December , I ordered for a large bouquet to be delivered to a very large solicitors practice in Budapest, Hungary, on Friday 18th December.
Needless to say , the flowers were not delivered. when I enquired through their website on Monday 21st , I was assured that they would come back to me in a couple of hours. they did come back in the early afternoon, to tell me that my flowers had been delivered. I checked with a contact in the office in Budapest , and was told that indeed , nothing had been delivered. when I complained again late on Monday evening, I got a sincere apology for them telling lies.
Well , as I write this 24 hours , and several complaints later, nothing has been delivered
All I have to say now , to tell everybody out there Never, never spend you money with Floraqueen, they are not to be trusted. Never USE THEM