Floraqueen26 reviews
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The Hope Bouquet with a box of chocolates and vase
If I could give this company no stars I would. I ordered flowers for the same day delivery.
It was Valentine's Day (14th February) so I appreciated it may not arrive same day but close after was ok. I have still not received my order (11th March - almost a month later) and have been emailing with very in little in way of response. I was offered a gift voucher which in light of how this order went, won't be all that useful to me. I was only ordering flowers for my friend who has been very low lately and thought a pick me up would be nice, and I won't be ordering again.
I requested for my total of £88.30 be refunded to my original payment method and have been ignored. I have no other choice but to review and warn other people not to bother with this company. TOTAL SCAM!
Order a product, spend money on said product just for it not to arrive and to not get a response or a very generic basic email. Disappointed is an understatement.Flowers for mum's birthday
I have to say, I was really impressed by the amazing service I got when I ordered flowers for my mum's birthday. It was such a smooth and simple process, and the customer service was fantastic. I want to give a big shoutout to the lovely staff member who helped me out, I can't remember their name but they were so friendly and really made my experience special. Huge thanks to them for making my mum's birthday one to remember.
Premium selection bouquet received much smaller
I felt really let down by the bouquet I got from this company. I went for the top-tier peony bouquet and to my surprise, it was nowhere near as big as what they had shown on their website. There were only two peonies in the bouquet, even though the picture had way more in their so-called "small" bouquet. It was just not right, and I won't be buying from them in the future.
Funeral flower delivery
I recently bought some funeral flowers using this service, and to be honest, it didn't go well at all. The website messed up and sent the flowers to the wrong address, which meant they didn't get there in time for the funeral. I tried to fix it by giving them the right address, but they wouldn't send them again. I even suggested someone local could pick them up, but they ignored me. The customer service team didn't communicate well and were not helpful at all, which was really disappointing.
Mother's day flowers
The flowers were really nice, but the delivery was a total disaster. I made sure to request them to be delivered on Sunday 26th May for Mother's Day, but they turned up a day early. The delivery guy was so unhelpful and not very friendly, it seemed like he didn't care at all about his job. It was really disappointing.
Failed delivery
The delivery from this company was an absolute nightmare. The product didn't even make it to where it was supposed to go, and trying to get in touch with them was a nightmare. The only option was to fill out a webform, which looked like it was made on purpose to be a pain for customers to use. Dealing with their awful customer service was really annoying and letdown.
Flowers, card, and chocolates for Mother's Day
I was so excited to surprise my mum on Mother's Day with a beautiful bunch of flowers in a vase, a lovely card, and some Lindor chocolates. However, when the delivery arrived, it was not at all what I expected! The flowers were decent, but the vase was missing, and the chocolates were a huge disappointment - definitely not the Lindor quality I was hoping for. I spent quite a bit of money on what turned out to be a bit of a flop of a surprise.
Mother's Day flowers delivery
I bought some flowers for Mother's Day delivery and decided to pay extra for Sunday delivery. But I got an email from the courier the next day saying the delivery would be delayed until Monday. Floraqueen's customer service replied quickly, but I was only refunded a small part of the total cost, which wasn't enough considering the inconvenience caused.
Flowers not received
I sent some flowers to someone, but they never received them! I've sent flowers to this person before, so I'm sure the address is correct. I'm not sure if they took a photo of the flowers when they delivered them since the building has security. It's been a few days now, and I still haven't heard anything back from the company. I'm really let down by this!
International flower delivery
I've actually used this service quite a few times to send flowers all the way from the UK to Romania, and I've never had any problems. The whole process is really easy and quick, and they keep you updated on when the flowers will be delivered, either online or via email. The flowers themselves have always been fantastic quality, and the service they offer is just outstanding. I would definitely recommend this service to anyone wanting to send flowers abroad.
Delivery of a Bouquet
Terrible experience! The bouquet I ordered was completly different in type of flowers, size, and quality from the one that was delivered. In addition, flowers delivered were old!
Mother's Day bouquet disappointment
I was really let down by the Mother's Day bouquet I got from the website. I've bought them before and could choose the size, but this time it was way smaller than I expected. Normally I go all out and get the biggest one for my mum, and I think she noticed it wasn't as grand this year. I might have to think about getting flowers from somewhere else next Mother's Day if I can't pick the size on this site anymore.
International flower and chocolate delivery to Thailand
I was really happy with the amazing service I got when I ordered flowers and chocolates to be sent internationally to Thailand. At first, I wasn't sure about sending a gift to such a faraway place, but the bouquet and chocolates arrived right on time, making my partner really happy and giving them a lovely surprise.
Recent Floral Arrangement Purchase
I've been a customer for a while, and I have to say every time I order flowers, they never disappoint! The bouquets are always lovely, with bright fresh flowers that always make the recipient happy. Not only are the flowers beautiful, but they always arrive on time, which is great. The team really pays attention to detail and provides top-notch service. Thank you for always delivering such great products!
Bouquet ordered in Rome
I ordered a bunch of flowers to be delivered in Rome recently and I have to say, I was really let down by what I got. The flowers I got were totally different from what I had chosen and, to make things worse, they weren't even fresh. I got in touch with the company and showed them pictures to prove the mistake, but it seemed like they just ignored me. Instead, they offered me a discount for my next order. That wasn't what I wanted at all - I just wanted the right flowers or my money back. So, I won't be using their services again, that's for sure.
Fast delivery, beautiful flowers
The service was amazing, and the flowers arrived quickly and were absolutely beautiful. I was really impressed by how fresh and high-quality they were. Thank you for making my experience so special and memorable.
Birthday bouquet
I bought a birthday bouquet from this company to surprise my friend with a lovely arrangement. However, the bouquet ended up being delivered a day late, even though I had been in touch with customer service throughout and had received prompt replies. The flowers were not great quality and didn't match what was shown in the ads. I was really let down by the whole experience and felt like I had paid too much for what I got.
Overpriced bouquet disappointment
I bought a bunch of flowers for a special event, but I was really let down by what I received. The flowers were droopy and nothing like how beautiful they looked on the website. The quality was honestly rubbish and definitely not worth the high price I shelled out. On top of that, the customer service was useless and didn't care when I tried to voice my complaints.
Birthday gift delivery
I was in a bit of a tight spot needing to quickly send a birthday present to a loved one in another country, and this service really helped me out. With just a day and a half's notice, they managed to make sure the gift got there on time for the special day. The whole process went really well, and I was pleased with how efficient and reliable the service was. The person receiving the gift was over the moon, and I was thankful for how smoothly everything went with the delivery. I'll definitely be using this service again for any future gifts I need to send.
Mother's day flower delivery
I don't usually leave reviews, but I felt I had to this time. I ordered a lovely bouquet of flowers for Mother's Day, but they never arrived. I tried emailing and calling customer service multiple times, but got no response. It's really upsetting to have a special occasion like this ruined by a company that doesn't seem to care. I definitely won't be using them again and would suggest others avoid them too.
About Floraqueen
Do you have relatives or friends who mean a whole lot to you and you would love to surprise them during their anniversary, birthday or any special occasion they hold dear? Are you in search of a flower delivery company? How would you love to shop for a vast variety of flowers for just any occasion you can think about? If you’re in search of the aforesaid service then you’ve got to continue reading. Floraqueen is a company that specialises in the delivery of flowers when customers place their orders irrespective of locations via their local florists. But how do they get their flowers? Can one send flowers to people abroad? How much is the cost of delivering flowers? Are their flower delivery services expensive? Can an order be cancelled or changed after it has been amended? Can orders be placed via phone? How long is the duration between when an order is placed and when it arrives? Do they have testimonials or reviews from existing patronage giving credence to the validity of their services? How do customers keep track of their orders? How flexible are their return services? We may not have all the answers you seek but we suggest that you read the independent assessment of Floraqueen to get good enough answers.
About Floraqueen
Floraqueen have been delivering online flowers since 2004. They are affiliated with a plethora of florists around and across the globe. They assert to be experts in international flower delivery with their delivery services spanning over 100 countries worldwide. Floraqueen works by allowing customers to choose where and when they want the surprise and once they’ve selected their bouquet they can personalise their flowers with greeting cards, boxes of chocolates or even champagne.
Product and services of Floraqueen
Floraqueen offers the following range of flowers for the following occasion they include feel good, birthday, love and romance, new baby, and sympathy. Flower types include roses, red roses, lilies, and gerberas. Bouquet colour includes red flowers, white flowers and pink flowers. They also provide delivery for some selected plants. Their gift collection includes chocolate baskets and baby gifts. They also have a placement where interested florist can join them in providing their stock of flowers. Customers or prospects can select from the following collections which include all you need is love, celebrate good times, best sellers, and congratulations. They also have their newsletter that provides information on the latest collection of flowers available and all their exclusive collection.
Compliments, complaints, and tips for Floraqueen
Have you used their flower delivery services before now? If you have let us know what you think about their services? How would you rate their customer care service? Did you or the recipient of the order receive your flowers as at when due? Did you experience any upheavals in the course of placing your orders via their website? Do leave your submission or reservations here? Your feedback will provide the company ideas on how best to improve its products and service delivery for the best clients’ experience.
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Contact Information
Calle Frederic Mompou n.3, 7ºB, Sant Just Desvern
08960 Barcelona
Spain
📧 https://www.floraqueen.com/support
Categories Floraqueen
Services | House & Garden Reviews & Experiences
Page Statistics
Seite online seit: 8 October 2019
Letzte aktualisierung: 11 March 2025
Review with most votes
£60 worth of flowers
Due to be delivered on the Sunday and didn’t arrive until the following day. I have sent at least four messages to FQ who, on one occasion confirmed they would contact me. They ... Read onBy: Sue Magnus