ParcelCompare

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ParcelCompare

25% Would buy here again

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Spotlight: What are our customers saying?

K
Kylie
My father and I are a big fan of ParcelCompare, I know this parceling process to another country or even city is so hassle-filled. it consumes so much time and money, also i get so worried until i ...Read on
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Pinkfernleaf
I’m very impress with the Parcelcompare overseas delivery service. Cheaper quote than the other companies. Parcel collected and arrived on the scheduled time frame. It also peace of mind that I can...Read on
I
Iain Carse
I sent a parcel to Australia and had inadvertently paid twice. Parcel arrived within a few days and they refunded the overpayment without any quibble. Only comment would be it would have been nic...Read on
D
David Ward
Avoid at all costs!! They hook you in with a competitive quote and then hit you with a massive oversize surcharge with no creditable evidence! If you are foolish enough to take a risk, check all hi...Read on
E
Elena Raduta
Stay away from this company. They will lose your parcel, and then they will ask for more money for soemthing that was not delivered claiming there are return fees despite the fact that in all th...Read on

All reviews (116)

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  • Ordering

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    Would buy here again
    Overall

    Great and fast service

    My father and I are a big fan of ParcelCompare, I know this parceling process to another country or even city is so hassle-filled. it consumes so much time and money, also i get so worried until i get the courier on its correct place. However, ParcelCompare is a great option no matter where i am parceling my stuff, they are damn good what they are doing and i am really happy with their service.

    and you are their mate?!

    Your post really made laugh Kylie. 'Great and fast service'?! Perhaps in your dreams.

    I am trying to get in touch with Parcelcompare. Anyone got a TELEPHONE Number. I have tried searching for one, but there is nothing.

    The worst service I have ever seen in my life. 0 Stars

    A clear scam - avoid at all costs! they pre-authorise access to your payment details and then conveniently help themselves to money from your bank account on the basis that you understated the dimensions despite you showing otherwise with evidence. Avoid these crooks at all costs!

    FRAUD SCAM FRAUD SCAM. Lewis Enfield (made up name) should be arrested. Why are Trading Standards not investigating?

    This company is SCAM !!! Where is my money ??? Why you exisiting ??

    ParcelCompare are the worst company I have ever dealt with. No customer service. They've lost my package and seem totally indifferent.

    Pay your money and receive absolutely no service.

    Reported to trading standards , Which, Action Fraud and.BBC Watchdog, others should do the same

    Total crooks. Gave complete details of parcel (size and weight) paid asked amount over a month later took the fee + extra. Still trying to contact them but to no avail.

    Scam just avoid.

    This company is a scam. I have reported them. I think it takes a lot to stop them trading. Buyer beware. Very cunning strategies to look like the real deal, take your money and run


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    Overseas Delivery

    I’m very impress with the Parcelcompare overseas delivery service. Cheaper quote than the other companies. Parcel collected and arrived on the scheduled time frame. It also peace of mind that I can trace where the parcel had gone on routes. I will use them again! Definitely not like the negative reviews I read.

    Where did you send items was it in EU , I paid them to deliver a pair of boots back to Spain for refund to manufacturer as did not fit, they charged for EU clearance but the shipment was stuck in Madrid for nearly one month as there was duty of £124.00 to pay even though boots were valued at £195.00 and had no commercial value , Parcel Compare did not want to know and complete waste of time , had to explain things to them time after time, in the end the supplier paid he duty and gave me a refund as a goodwill gesture, days after shipment had been delivered and i had refund they said they were still chasing UPS and had it on my account dashboard as an exception. I would never deal with them again bunch of idiots . if you want to take a risk then its your choice. beware though since leaving EU there are import duties to return goods for refunds, but this should be explained by companies like Parcel Compare

    3 times they failed to collect my shipment for Spain. No phone number to contact them, how convenient. In the end, I cancelled and opened a resolution with PayPal to get my money back which I will take further if they don't refund. Waste of time and would never use them again and certainly would not recommend them.


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    Would buy here again
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    Good Service

    I sent a parcel to Australia and had inadvertently paid twice. Parcel arrived within a few days and they refunded the overpayment without any quibble. Only comment would be it would have been nice to have a mail confirming my e-mail regarding the overpayment. Small matter really but the service was good

    FRAUD SCAM FRAUD SCAM. Lewis Enfield (made up name) should be arrested. Why are Trading Standards not investigating?

    Scam take money at will, no phone. Number to get in touch bunch ...

    Pricks take extra money month later, no explanation, make sure you tell your bank to stop any extra money being taken, crooks.


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    Would buy here again
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    Collection and Delivery of Large and Bulky Package

    Avoid at all costs!! They hook you in with a competitive quote and then hit you with a massive oversize surcharge with no creditable evidence! If you are foolish enough to take a risk, check all hidden T&Cs behind tick boxes thoroughly and take pictures and sizes of everything otherwise this company will take you to the cleaners! UPS were my carriers and their less than satisfactory service resulted in my package arriving damaged with several large and bulky items weighing 40kg lost without trace!? Neither company answer to any Regulator so after 6 months of complaining they simply ignored my valid evidence and failed to answer key questions. I am now left in the hope that Trading Standards will make improvements in the future and my Credit Card company can redeem some of my money for the disproportional surcharge which was over 100% of the original cost! An experience I would not wish on anyone!


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    overseas delivery

    Stay away from this company.

    They will lose your parcel, and then they will ask for more money for soemthing that was not delivered claiming there are return fees despite the fact that in all this time the parcel never left UK. This is a scam and they should be sued. Do avoid them at all cost. I already filled a request for help at Consumer protection

    I am in exactly the same situation. After 3 months of dealing with them they have declared the parcel lost and then for the same lost parcel they have claimed for suprplus charge. Can you imagine? How come these guys are allowed to handle anything. They should have the Consumer Protection on their case. This won't remain like this. The customer service is a shame answering emails when it suits them and they destroyed my parcel in a heartbeat when I refused to pay for the surcharges for a parcel that they have declared lost... This is the epitome of THEFT and MISLEADING services. So the damage is supported by me ? Who is paying for the goods and for the failed service? This will be escalated and I am not going to let it go.


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    Uk parcel post

    Avoid at all cost! You get drawn in by competitive quote then hammered by a surplus charge with no evidence for oversize!! Customer Service is frustrating and totally ineffective. After 4 months of complaint following a woeful carrier service which resulted in damage and missing items, I now find my insurance is void and the as new factory packaging was not up to standard! Trading Standards please step in and regulate these companies to ensure a fair service and compensation policy.

    Hi David,

    I am in exactly the same situation. After 3 months of dealing with them they have declared the parcel lost and then for the same lost parcel they have claimed for suprplus charge. Can you imagine? How come these guys are allowed to handle anything. They should have the Consumer Protection on their case. This won't remain like this. The customer service is a shame answering emails when it suits them and they destroyed my parcel in a heartbeat when I refused to pay for the surcharges for a parcel that they have declared lost... This is the epitome of THEFT and MISLEADING services. So the damage is supported by me ? Who is paying for the goods and for the failed service? This will be escalated and I am not going to let it go.


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    International delivery to Cyprus

    Beware.! booked my parcel to go to Cyprus paid £47,20 courier came didn't ask for any paperwork even though i did ask if he needed anything else. 4 days later parcel was returned to me because paperwork was not right. Contacted parcelcompare who looked into it and the refunded me £24 and said i could rebook when i had the right paperwork. Needless to say i booked tnt direct (literally direct) won't be using these Highway men again ... So Beware


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    International shipping

    Worst customer experience ever, do not use this provider. They are not in control of their services and customer services. In one single shipment they have managed to lose track of collection, lose documents, lose my packages at custom (twice) and got an invoice from the shipment provider for 1200, boxes that included personal belongings. They don’t even have a phone number. Do yourself a favour, Call directly the shipment provider. Shipping 5 boxes containing personal clothes has cost me almost £1500 using them. It was meant to be only 200£. Ah I forgot, they don’t even have a real escalation path. Stay away! I geve 2 stars because I can’t give 1 or 0


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    Parcel collection and delivery

    Parcel taken on the 4th Aug, has not been sent and not returned.
    Customer service keeps telling me to wait.
    I have been blocked on twitter for trying to shed some light on their corrupt company as many other customers have experienced the same fate.
    I have emailed the director on his various email accounts.
    Still no answers, I have spoken to the postal redress service.
    AVOID THIS COMPANY LIKE THE PLAGUE. THEY ARE THIEVES BEHIND A SCREEN.


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    SAME DAY COLLECTION.. SUPPOSEDLY!

    I honestly wish that read more about the company prior to making a booking. I worked with so many logistics companies and third parties in the past, but this is by far the hardest/MOST complicated experience I have ever had. I booked the collection on Monday (which was supposedly URGENT collection/delivery) -- I was getting no updates, parcelcompare website was telling me that collection was the same day yet no one was coming to collect the parcel. When I contacted the logistic company directly, I was asked for so many irrelevant details about the parcel whatsoever and there is no easy way to contact parcelcompare (whom I initially paid the service to). The only way to contact them seems to be by post!

    I feel completely neglected as a customer and I will not ever use their services. I DO NOT RECOMMEND THEIR SERVICES TO ANYONE.


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    Shipment to be sent to Spain

    Collection booked, and paid for, for 31 August. No collection. Re-scheduled for 2 September. No collection. Re-scheduled for 3 September. No collection. So wish I had read the reviews for this company before using them. I have cancelled and am awaiting a refund through PayPal and I will take this further if they do not pay up. Would never use again and would never recommend them.


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    Insured pa

    This company is a total disgrace, anyone giving them a positive review has been lucky enough not to receive a damaged item.

    i spent an additional £20 insuring my item to be delivered safely. this was a total waste of money as the item arrived damaged had clearly been dropped from a considerable height. they have refused to pay out and come up with lame excuses about packaging. despite it meeting the guidelines. i have lost £400 as a result. this is a living nightmare and i have had to seek legal counsel. don't use them go direct they are a scam. Please this company is disgusting.


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    Would buy here again
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    Delivery

    Absolutely terrible company and the customer service is even worse. Paid to have these deliver a parcel. After 2 weeks checked tracking, undelivered. Got in touch with customer service who claimed the address is wrong. I sent numerous proof that the address was not wrong. Got passed around 4 different agents who asked me the same questions. I then told them that as they had failed to deliver the parcel, I want it returned and a refund. I was then informed by George Martin
    ParcelCompare Escalation Team that I would have to pay to have the parcel I already paid to have deliverd, but they failed to do so, I would have to pay to get it back. I then informed him to keep the parcel as I would take it to court. He then sent me an email to state that all undelivered parcels where at the customers liability along with storage charges, disposal charges or to be delivered back charges. I stated that this policy is a very poor policy and is actually bullying tactics by a terrible company that breaks many consumers rights regulations. I informed him that they failed to deliver a parcel in a suitable time frame, they lied to say the address is wrong, and their bullying tactics will certainly not work on me. As stated to them, I'll see you in court!
    Advise to anyone thinking of using these, pay that little bit more because these are total cowboys


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    courier

    parcelcompare delivered a parcel to me then many weeks later took 3 separate amounts totalling over £100 out of my bank account without my knowledge and permission.
    I now can't get them to give me the money they stole out of my bank account back.
    Had to get the natwest fraud squad involved.
    This is the worst and most dishonest company I have ever had the misfortune to deal with.
    Don't use this company they are total conmen



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ParcelCompare

Sometimes you want to send something that cannot be contained in an envelope. In that case, you will need a special parcel delivery service to bring the package to the home of the receiver, especially when said receiver lives abroad. But what kind if parcel delivery service is the best choice? One of the companies that offer parcel delivery services is ParcelCompare. But will they handle your parcel with care? Will the package end up safely at the home of the recipient? And what kind of customer service will ParcelCompare provide if your parcel gets lost or you have some order sort of question, complaint or problem? The best people to inform you of these matters are the ones that have sent a parcel via ParcelCompare before you did. Read their reviews containing their experiences, comments, opinions and ratings to find out if ParcelCompare sounds trustworthy and reliable enough to deliver your parcel.

About ParcelCompare
ParcelCompare is a parcel delivery company. The company was founded over 30 years ago, so they have quite a bit of experience. Their goal is to offer great service and amazing value. Now, they service over 40,000 customers and operate in 80 countries worldwide. They offer UK parcel delivery services for people that want to send parcels within the UK. So you can have them send your parcel to someone on the other end of the country. But they also provide international delivery services. They send to over 220 countries worldwide. So you can send a package to the USA, Far East, Australia, Africa or South America and countries like China, Jamaica, Canada, Bangladesh, Nigeria, Hong Kong, Kenya, Italy, Germany and many other countries. Their couriers include FedEx, DPD, DHL, Hermes, TNT, UPS and some other couriers. And they also offer delivery services for large and heavy parcels. They offer door-to-door delivery services, but you can also choose to drop your parcel off at the post office.

 

Services of ParcelCompare
You can get a quote via their website. Just choose the collection country, collection postcode, delivery country, delivery postcode and the number of parcels that you would like to send. They will provide you with a quote so you will know exactly what sending your parcel is going to cost you. If you need some help, their customer service is willing and able to assist you. And ParcelCompare is also present on social media such as Facebook, Twitter, Google+ and LinkedIn.

Complaints, Compliments and Tips for ParcelCompare
Have you ever send a parcel via ParcelCompare? Then we would like to know how that worked. How easy was it to get a quote via their website? How did sending a parcel work? Did the package arrive safely at the delivery postcode? Or was the parcel lost somewhere in the delivery process? Did they provide you with a tracking code? And what did their customer service department have to say when you had some question, complaint or problem for them to solve? Write a review and tell us what your opinion on ParcelCompare really is so potential customers of ParcelCompare will know what to expect from this parcel delivery company.

Will ParcelCompare deliver your parcel safely? Read customer reviews about this parcel delivery service and their UK delivery & international delivery