Floraqueen - Overall Rating based on 25 reviews
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Flowers for mum's birthday
I have to say, I was really impressed by the amazing service I got when I ordered flowers for my mum's birthday. It was such a smooth and simple process, and the customer service was fantastic. I want to give a big shoutout to the lovely staff member who helped me out, I can't remember their name but they were so friendly and really made my experience special. Huge thanks to them for making my mum's birthday one to remember.
Premium selection bouquet received much smaller
I felt really let down by the bouquet I got from this company. I went for the top-tier peony bouquet and to my surprise, it was nowhere near as big as what they had shown on their website. There were only two peonies in the bouquet, even though the picture had way more in their so-called "small" bouquet. It was just not right, and I won't be buying from them in the future.
Funeral flower delivery
I recently bought some funeral flowers using this service, and to be honest, it didn't go well at all. The website messed up and sent the flowers to the wrong address, which meant they didn't get there in time for the funeral. I tried to fix it by giving them the right address, but they wouldn't send them again. I even suggested someone local could pick them up, but they ignored me. The customer service team didn't communicate well and were not helpful at all, which was really disappointing.
Mother's day flowers
The flowers were really nice, but the delivery was a total disaster. I made sure to request them to be delivered on Sunday 26th May for Mother's Day, but they turned up a day early. The delivery guy was so unhelpful and not very friendly, it seemed like he didn't care at all about his job. It was really disappointing.
Failed delivery
The delivery from this company was an absolute nightmare. The product didn't even make it to where it was supposed to go, and trying to get in touch with them was a nightmare. The only option was to fill out a webform, which looked like it was made on purpose to be a pain for customers to use. Dealing with their awful customer service was really annoying and letdown.
Flowers, card, and chocolates for Mother's Day
I was so excited to surprise my mum on Mother's Day with a beautiful bunch of flowers in a vase, a lovely card, and some Lindor chocolates. However, when the delivery arrived, it was not at all what I expected! The flowers were decent, but the vase was missing, and the chocolates were a huge disappointment - definitely not the Lindor quality I was hoping for. I spent quite a bit of money on what turned out to be a bit of a flop of a surprise.
Mother's Day flowers delivery
I bought some flowers for Mother's Day delivery and decided to pay extra for Sunday delivery. But I got an email from the courier the next day saying the delivery would be delayed until Monday. Floraqueen's customer service replied quickly, but I was only refunded a small part of the total cost, which wasn't enough considering the inconvenience caused.
Flowers not received
I sent some flowers to someone, but they never received them! I've sent flowers to this person before, so I'm sure the address is correct. I'm not sure if they took a photo of the flowers when they delivered them since the building has security. It's been a few days now, and I still haven't heard anything back from the company. I'm really let down by this!
International flower delivery
I've actually used this service quite a few times to send flowers all the way from the UK to Romania, and I've never had any problems. The whole process is really easy and quick, and they keep you updated on when the flowers will be delivered, either online or via email. The flowers themselves have always been fantastic quality, and the service they offer is just outstanding. I would definitely recommend this service to anyone wanting to send flowers abroad.
Delivery of a Bouquet
Terrible experience! The bouquet I ordered was completly different in type of flowers, size, and quality from the one that was delivered. In addition, flowers delivered were old!
Mother's Day bouquet disappointment
I was really let down by the Mother's Day bouquet I got from the website. I've bought them before and could choose the size, but this time it was way smaller than I expected. Normally I go all out and get the biggest one for my mum, and I think she noticed it wasn't as grand this year. I might have to think about getting flowers from somewhere else next Mother's Day if I can't pick the size on this site anymore.
International flower and chocolate delivery to Thailand
I was really happy with the amazing service I got when I ordered flowers and chocolates to be sent internationally to Thailand. At first, I wasn't sure about sending a gift to such a faraway place, but the bouquet and chocolates arrived right on time, making my partner really happy and giving them a lovely surprise.
Recent Floral Arrangement Purchase
I've been a customer for a while, and I have to say every time I order flowers, they never disappoint! The bouquets are always lovely, with bright fresh flowers that always make the recipient happy. Not only are the flowers beautiful, but they always arrive on time, which is great. The team really pays attention to detail and provides top-notch service. Thank you for always delivering such great products!
Bouquet ordered in Rome
I ordered a bunch of flowers to be delivered in Rome recently and I have to say, I was really let down by what I got. The flowers I got were totally different from what I had chosen and, to make things worse, they weren't even fresh. I got in touch with the company and showed them pictures to prove the mistake, but it seemed like they just ignored me. Instead, they offered me a discount for my next order. That wasn't what I wanted at all - I just wanted the right flowers or my money back. So, I won't be using their services again, that's for sure.
Fast delivery, beautiful flowers
The service was amazing, and the flowers arrived quickly and were absolutely beautiful. I was really impressed by how fresh and high-quality they were. Thank you for making my experience so special and memorable.
Birthday bouquet
I bought a birthday bouquet from this company to surprise my friend with a lovely arrangement. However, the bouquet ended up being delivered a day late, even though I had been in touch with customer service throughout and had received prompt replies. The flowers were not great quality and didn't match what was shown in the ads. I was really let down by the whole experience and felt like I had paid too much for what I got.
Overpriced bouquet disappointment
I bought a bunch of flowers for a special event, but I was really let down by what I received. The flowers were droopy and nothing like how beautiful they looked on the website. The quality was honestly rubbish and definitely not worth the high price I shelled out. On top of that, the customer service was useless and didn't care when I tried to voice my complaints.
Birthday gift delivery
I was in a bit of a tight spot needing to quickly send a birthday present to a loved one in another country, and this service really helped me out. With just a day and a half's notice, they managed to make sure the gift got there on time for the special day. The whole process went really well, and I was pleased with how efficient and reliable the service was. The person receiving the gift was over the moon, and I was thankful for how smoothly everything went with the delivery. I'll definitely be using this service again for any future gifts I need to send.
Mother's day flower delivery
I don't usually leave reviews, but I felt I had to this time. I ordered a lovely bouquet of flowers for Mother's Day, but they never arrived. I tried emailing and calling customer service multiple times, but got no response. It's really upsetting to have a special occasion like this ruined by a company that doesn't seem to care. I definitely won't be using them again and would suggest others avoid them too.
flowers
I ordered flowers from Flora Queen to be delivered in Berlin for a family reunion. I received an email from Flora Queen indicating that the flowers were "on their way" and that they would update me when delivered. But the flowers were never delivered, which was embarrassing. Flora Queen took my money, of course. A total of 51 euros. I have tried to contact them by email, on their website, and by telephone, and have received no response. When I call their UK phone number, the outgoing message says that they don't take phone calls, and they redirect me back to the website. I have tried to access my account, or to create a new one, and the website freezes. Worse than worthless! This is a total ripoff! Do not order from this scam outfit!
Review with most votes
£60 worth of flowers
Due to be delivered on the Sunday and didn’t arrive until the following day. I have sent at least four messages to FQ who, on one occasion confirmed they would contact me. They ... Read onBy: Sue Magnus