Floraqueen36 reviews
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the worst flower website in the entire world service
I have to say that I feel very bad for not reading before purchasing the bad reviews this floraqueen.com has! These people not only deliver late one or even two or three days after the promised date, but they also dispatch different things than advertised! Then, when you go and make a claim, they shoot you their "company policy"... apparently, they post in small characters that they can deliver at their discretion any time they want! CRAPPY SERVICE, WORST SERVICE SUPPORT EVER! I WILL NEVER BUY FROM THEMBetter than I dared hope
Rain was speckling the window when I finally pressed confirm — a daft moment, I know, but I was nervous about spending €70 and hoping it would actually look the part at my mum’s place. I ordered from England for her birthday and at first I braced myself for disappointment. First impressions matter, right? The photo online looked polished, and my initial worry was they'd skimp or send something sad. What surprised me (in the best way) was the moment I saw the photo my mum sent — the bouquet actually looked fuller and fresher than the website picture, and she had a tiny extra sprig tucked in that brightened the whole thing. That’s when I relaxed; I remember thinking, okay, they’ve nailed it. It arrived on time, the packaging kept everything intact, and even with a slightly bent leaf or two — hardly worth mentioning — the overall effect was lovely. The customer updates were clear, and somebody had taken care with the wrapping. Would I use them again? Yes — for special days I’d do it again, especially when I want something that actually makes her smile.
Late but decent in the end
I wasn't expecting a mini heart attack on a Tuesday morning, but there you go. Needed same‑day delivery for my mum’s birthday — long story, she’s got a bad back so timing mattered — and I picked them because the website said same‑day was possible. I ordered at six and got an instant confirmation… for the next day. Messaged customer service and mostly got auto‑replies quoting T&Cs, no proper answers and no phone number to call, which was annoying. I even tried to arrange a friend to collect and that got shuffled about too. Only after pestering by email did a third‑party courier finally confirm shipping, still for the following day. In the end the flowers did turn up, just late, and they looked nice, so credit for the product itself. But the delivery handling and the canned responses added a lot of stress. I’d use them again if I wasn’t in a rush, but they really need clearer delivery options and proper customer service.
Bit wary at first, but it worked out
I almost didn’t bother ordering — the website looked fine but a mate had warned me about slow responses from similar places, so I was sceptical. It was for a friend who’s been down lately, so I wanted something sent quickly. The order sat in a kind of limbo for a few days and I had to chase them by email (their replies were short and a bit slow). That said, after a couple of nudges someone actually picked it up and sorted a partial refund and a small voucher to make up for the delay. Delivery still wasn’t same-day as I’d hoped, which was annoying, but the bouquet did arrive and my friend liked it. Not flawless — communication could be warmer and quicker, and I wouldn’t rely on them for urgent last-minute stuff — but they did admit the issue and did something about it, which I appreciate. If you’ve had bad experiences elsewhere (me included) this isn’t the worst, just manage your expectations and don’t expect super-fast replies.
Not for last-minute or important days
I wouldn’t trust them for anything that really matters timewise. I ordered a bouquet for my sister’s wedding and the flowers turned up well after the vows — so they missed the whole point. The blooms themselves looked fine once they arrived, so quality isn’t the worst part, but the rest was awkward and frustrating. I’ve used similar services for family occasions before, usually nothing fancy, and this was meant to be the big one. I ended up fretting and chasing emails instead of enjoying the day. Customer service were polite, yes, but all of their replies felt like copy-and-paste lines pointing at the Terms and the courier. I sent a few messages explaining how serious it was and got the same script back, no real answers, no ownership, and no meaningful offer to make amends. They refused a refund on the basis of their policy. If you’re ordering for a casual delivery it might be fine, but for weddings or birthdays I wouldn’t roll the dice. I’m annoyed and a bit let down — it’s become one of those stories you tell, but I’d rather not repeat it.
Strings Attached: Red Wine and Focaccine
I am incredibly disappointed with my experience using Floraqueen. I placed an order (Order ... 80109996) for a special birthday gift on November 4th, paying the full amount of 81.70 EUR. The gift was intended for someone special, and the timely delivery was crucial for the occasion.
The item was never delivered.
I initially reached out to customer service via email when the delivery date passed. They responded a few times with vague excuses for the delay, which was frustrating but I remained patient. However, they have now completely stopped responding to my inquiries.
It has been several weeks since my order date, and I have received neither the product nor a refund. The total lack of communication and resolution at this point makes me feel as though I will never see my money again. This is unacceptable business practice.
I strongly advise others to be cautious when ordering from Floraqueen. The service was unreliable, and the customer support completely failed to address the issue.Delivery and support let me down
By the time the driver rang my girlfriend in Marbella I’d already been halfway through emailing and phoning customer support, so it felt like I was watching something unravel. I entered the correct company name and address on the order form, phoned straight after placing it and spoke to Sarah who said she’d flag the details with the driver even though the delivery wasn’t scheduled for two days. That sounded sensible at the time. On the delivery day the driver called my girlfriend, she read out the exact details from the form and was told they couldn’t deliver because the address was allegedly outside their area. I chased Sarah again that evening and was told the matter was under team review. A few days later the review concluded there was nothing they could do. No real apology, no meaningful fix, no practical suggestion other than “we can’t help”. I’ve used direct florists and other delivery agents before and usually there’s at least one person who takes ownership, or a refund option, or a quick reroute. Here it felt like an elaborate booking system with no one actually responsible once something went wrong. The website and booking flow were fine, and the idea of a central agent can be handy, but the execution and follow-up were poor. It’s not completely hopeless as a concept — when it runs smoothly it saves a lot of legwork — but for anything time-sensitive I’d advise going straight to a local florist to avoid the faff and uncertainty.
Flowers that never turned up — and no answers
I thought this would be straightforward, but it wasn’t. A colleague had mentioned FloraQueen when I was frantically searching for same‑day options, so I checked them out on Google and booked the "Dressed in Pink: Roses and Gerberas" for delivery on 24 May 2025 in Paris. It was for my mum, who caught COVID after a trip and was stuck isolating in a hotel room — nothing fancy, just a small pick‑me‑up I hoped would cheer her. I put the date in when I paid and the confirmation showed it back to me, so I assumed job done.
A surprising save after a shaky start
not perfect, but usable, and I’m relieved it worked out.
A plant for delivery to France
Unwise to deal with Floraqueen. Never received delivery confirmation, Quality of plant was very poor. Customer service gives you the run around and does not resolve anything.
The Hope Bouquet with a box of chocolates and vase
If I could give this company no stars I would. I ordered flowers for the same day delivery.
It was Valentine's Day (14th February) so I appreciated it may not arrive same day but close after was ok. I have still not received my order (11th March - almost a month later) and have been emailing with very in little in way of response. I was offered a gift voucher which in light of how this order went, won't be all that useful to me. I was only ordering flowers for my friend who has been very low lately and thought a pick me up would be nice, and I won't be ordering again.
I requested for my total of £88.30 be refunded to my original payment method and have been ignored. I have no other choice but to review and warn other people not to bother with this company. TOTAL SCAM!
Order a product, spend money on said product just for it not to arrive and to not get a response or a very generic basic email. Disappointed is an understatement.Flowers for mum's birthday
I have to say, I was really impressed by the amazing service I got when I ordered flowers for my mum's birthday. It was such a smooth and simple process, and the customer service was fantastic. I want to give a big shoutout to the lovely staff member who helped me out, I can't remember their name but they were so friendly and really made my experience special. Huge thanks to them for making my mum's birthday one to remember.
Premium selection bouquet received much smaller
I felt really let down by the bouquet I got from this company. I went for the top-tier peony bouquet and to my surprise, it was nowhere near as big as what they had shown on their website. There were only two peonies in the bouquet, even though the picture had way more in their so-called "small" bouquet. It was just not right, and I won't be buying from them in the future.
Funeral flower delivery
I recently bought some funeral flowers using this service, and to be honest, it didn't go well at all. The website messed up and sent the flowers to the wrong address, which meant they didn't get there in time for the funeral. I tried to fix it by giving them the right address, but they wouldn't send them again. I even suggested someone local could pick them up, but they ignored me. The customer service team didn't communicate well and were not helpful at all, which was really disappointing.
Mother's day flowers
The flowers were really nice, but the delivery was a total disaster. I made sure to request them to be delivered on Sunday 26th May for Mother's Day, but they turned up a day early. The delivery guy was so unhelpful and not very friendly, it seemed like he didn't care at all about his job. It was really disappointing.
Failed delivery
The delivery from this company was an absolute nightmare. The product didn't even make it to where it was supposed to go, and trying to get in touch with them was a nightmare. The only option was to fill out a webform, which looked like it was made on purpose to be a pain for customers to use. Dealing with their awful customer service was really annoying and letdown.
Flowers, card, and chocolates for Mother's Day
I was so excited to surprise my mum on Mother's Day with a beautiful bunch of flowers in a vase, a lovely card, and some Lindor chocolates. However, when the delivery arrived, it was not at all what I expected! The flowers were decent, but the vase was missing, and the chocolates were a huge disappointment - definitely not the Lindor quality I was hoping for. I spent quite a bit of money on what turned out to be a bit of a flop of a surprise.
Mother's Day flowers delivery
I bought some flowers for Mother's Day delivery and decided to pay extra for Sunday delivery. But I got an email from the courier the next day saying the delivery would be delayed until Monday. Floraqueen's customer service replied quickly, but I was only refunded a small part of the total cost, which wasn't enough considering the inconvenience caused.
Flowers not received
I sent some flowers to someone, but they never received them! I've sent flowers to this person before, so I'm sure the address is correct. I'm not sure if they took a photo of the flowers when they delivered them since the building has security. It's been a few days now, and I still haven't heard anything back from the company. I'm really let down by this!
International flower delivery
I've actually used this service quite a few times to send flowers all the way from the UK to Romania, and I've never had any problems. The whole process is really easy and quick, and they keep you updated on when the flowers will be delivered, either online or via email. The flowers themselves have always been fantastic quality, and the service they offer is just outstanding. I would definitely recommend this service to anyone wanting to send flowers abroad.
About Floraqueen
Do you have relatives or friends who mean a whole lot to you and you would love to surprise them during their anniversary, birthday or any special occasion they hold dear? Are you in search of a flower delivery company? How would you love to shop for a vast variety of flowers for just any occasion you can think about? If you’re in search of the aforesaid service then you’ve got to continue reading. Floraqueen is a company that specialises in the delivery of flowers when customers place their orders irrespective of locations via their local florists. But how do they get their flowers? Can one send flowers to people abroad? How much is the cost of delivering flowers? Are their flower delivery services expensive? Can an order be cancelled or changed after it has been amended? Can orders be placed via phone? How long is the duration between when an order is placed and when it arrives? Do they have testimonials or reviews from existing patronage giving credence to the validity of their services? How do customers keep track of their orders? How flexible are their return services? We may not have all the answers you seek but we suggest that you read the independent assessment of Floraqueen to get good enough answers.
About Floraqueen
Floraqueen have been delivering online flowers since 2004. They are affiliated with a plethora of florists around and across the globe. They assert to be experts in international flower delivery with their delivery services spanning over 100 countries worldwide. Floraqueen works by allowing customers to choose where and when they want the surprise and once they’ve selected their bouquet they can personalise their flowers with greeting cards, boxes of chocolates or even champagne.
Product and services of Floraqueen
Floraqueen offers the following range of flowers for the following occasion they include feel good, birthday, love and romance, new baby, and sympathy. Flower types include roses, red roses, lilies, and gerberas. Bouquet colour includes red flowers, white flowers and pink flowers. They also provide delivery for some selected plants. Their gift collection includes chocolate baskets and baby gifts. They also have a placement where interested florist can join them in providing their stock of flowers. Customers or prospects can select from the following collections which include all you need is love, celebrate good times, best sellers, and congratulations. They also have their newsletter that provides information on the latest collection of flowers available and all their exclusive collection.
Compliments, complaints, and tips for Floraqueen
Have you used their flower delivery services before now? If you have let us know what you think about their services? How would you rate their customer care service? Did you or the recipient of the order receive your flowers as at when due? Did you experience any upheavals in the course of placing your orders via their website? Do leave your submission or reservations here? Your feedback will provide the company ideas on how best to improve its products and service delivery for the best clients’ experience.
Details
Contact Information
Calle Frederic Mompou n.3, 7ºB, Sant Just Desvern
08960 Barcelona
Spain
📧 https://www.floraqueen.com/support
Categories Floraqueen
Services | House & Garden Reviews & Experiences
Page Statistics
Last update: January 2026
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Review with most votes
£60 worth of flowers
Due to be delivered on the Sunday and didn’t arrive until the following day. I have sent at least four messages to FQ who, on one occasion confirmed they would contact me. They ... Read onBy: Sue Magnus