Even though a lot of post has been replaced by email, some things still have to be send by regular mail because they cannot be send via a computer. In these cases, you will need a courier service to send the package to the recipient. But since there are many courier companies, which one should you choose? One of the companies that you might be what you want in courier company is ParcelHero. But how careful will they be with your parcel or package? And what kind of service do they provide it something does not seem to go according to plan? Before you decide to let them handle your package, first read reviews from people that have already used their serviced in the past. Their reviews and experiences can help you to get a proper view of what ParcelHero really offers so you can use that information to make your own decision.
ParcelHero is a courier service. The company was founded by Roger Sumner-Rivers. He established the company is 2003. Their headquarters can be found in West London. Their brands also include Deliver Plus, ParcelVision and Alfasent. ParcelHero offers their services for both individuals and businessmen. You can send your parcels within the UK. In that case, you can make use of their UK next day delivery. But they also offer worldwide parcel services. They send to countries like Hungary, Luxembourg, Liberia, Iran, Madagascar, Indonesia, Australia, USA, Mexico, Romania, Taiwan, Iceland, Switzerland, Bangladesh, Cambodia, Venezuela, Andorra, Holland, Germany, France, Spain, Israel and many more countries. And they offer import services and courier services for large and heavy parcels. They make use of couriers like DHL, UPS and DPD. You will be given a tracking code so you will always know where your parcel is at that precise moment. And you will also know when the recipient will receive the package.
ParcelHero's guide to sending goods overseas.
Service of ParcelHero
ParcelHero offers courier services for parcels. You can get a quote by filling in an online form on their website. They want to know which country you will be sending from, your post code, the country your parcel needs to go to, the postcode of the recipient etc. They also want to know a couple of things about the parcel itself, namely the weight, length, width and height. If you want to contact their customer service, you can get a hold of them via email or social media.
Complaints, Compliments and Tips for ParcelHero
Have you ever send a parcel via ParcelHero? Then we would like to know how that worked out. Hoe easy was it to get a quote or make a booking? How accessible do you think their website is? Did your parcel arrive safely at the house of company of the recipient? Was the parcel undamaged? And what kind of customer service do their provide for their customers? Every opinion matters, so write a review and post it here on BritainReviews. That way, other people will get an idea of what ParcelHero is really like.
Will ParcelHero deliver your package undamaged? Read customer reviews about their delivery service, courier service and import services for parcels. Or if you're not convinced yet, you can check out ParcelCompare customer reviews and similar companies on BritainReviews.
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Found parcelhero online and worked out which was the cheapest courier to send my parcel to USA. They sent me the labels straight away and said the courier would pick parcel up next day. As did not have a plastic wallet to put the label in got in touch with Parcelforce and a very nice man emailed me back within the 4 hours and told me what I could do. The courier arrived by 9.30am, a lovely man, very cheerful, we had a bit of a laugh, he was really good at his job. He took the parcel and scanned the label, I messaged my son in USA to say the parcel was on its way and let me know when he receives it, the next day he text me and said mum parcel has arrived. I was so shocked and amazed how quickly it had got to the USA. 24 hours and it was there. Would definitely use this service again. Absolutely excellent. Well done Parcelhero.
Have recently sent some drumheads from London to Japan using Parcelhero/Fedex
My package is 3kg 70cm x 8cm x70cm price was 68 quid 5 to 6 days delivery
After been delivered in Japan, Parcel hero sent me a email saying Fedex checked the sizes and they were 180x35x146 and the price to pay was £782 extra
Are you kidding me???? Very dodgy !!!!! Thank god the guy in Japan didn't throw the package with all the labels attached after 10 days otherwise I could not prove anything and would be in trouble. Next time I will take several pictures showing sizes with a tape measure and weight cause they are trying to deceive you when you already are bare hands
Parcel Hero Collected a parcel Monday morning as was agreed and I cannot fault their service, they said delivery to the U.S.A would be on Friday 19/11 as it was.Very easy to print labels etc.for parcel and an excellent price .I had a large box which would have cost three times the price through the Royal Mail and taken 3 times the length of time to deliver.It was my first time using parcel hero and I am hoping that this was not just a one off lucky first time as I intend to use them for my parcels in the future.Well done to parcel hero for a first class service,in my opinion.
Hardly I believe on commitment of any courier and cargo company's But you delivered on right time, quite surprising Let me continue with you to some more destinations then I could be able to change my set mind about these companies either big of small. Hi Hero ,I will give you 8 out of 10 points.
Sometimes we met problems. And the natural face of a company and attitude to customers is when the company resolves the problem. I was truly impressed by how unprofessional the support could be. Believe me, if your parcel is delivered - you are lucky. If you meet any issue, it will never be resolved, and you lose your money 100%. From now I prefer to pay for the delivery to another company that keeps its promises and resolves the issues. There is a huge risk with parcelhero.
My experience with parcelhero was really terrible! I had 4 packages going from UK to Italy, parcelhero's team messed up some costume invoices and after 3 months my packages were sent back to UK. Some additional sloppiness and carefulness of parcelhero's team caused the packages to be lost after almost 6 months of struggle. Nobody of parcelhero's team really care about your packages! Do not use this company! They will not refund you either!
Do not use Parcel Hero! They operate a scam - once they have your bank details they will take money from your account without authorisation. They will claim that the parcel is larger/weighs more and take payment on top of the quoted price.
This has simply been the worst customer experience of my life.
They advertised next day collection which (in the small print) wasn't a real commitment.
I paid a premium for the driver to bring the label.
The courier (UPS) never turned up. When I contacted Parcel hero to tell then they told me the parcel had been collected...clearly wrong. when I challenged this position they said "oh yes, we will re-arrange collection for 2 days later".
the driver then did turn up today (2 days after the advertised day) but refused to take the parcel because he didn't have a label!
I spoke to parcel hero who effectively said they couldn't help further and just provided a helpline number at ups for me to call.
The number provided was a premium rate only number which IL can't call from my only phone!!
Parcel hero = Fraudulent marketing + no acceptance of fault + worse than bad customer service....
Disgrace of a company, all nice to you to start with then smash you extra made up charges, I measured and weighed both boxes and wrote the weights on them, after they were delivered i then get invoices saying the weight was different and want more money. I asked for photo proof but they cant give that but they want photo proof from me. so bottom line is the company scam you out of money, they have not took any extra money yet but check your settings in PayPal as they set up auto payments and will take extra money that way. i have blocked that. BE VERY CAREFULLY, SCAMMERS
AVOID AT ALL COST!!! AVOID AT ALL COST!!! sent a parcel, put the exact weight and dimensions into parcelhero website, accepted the quote, then 2 months later they chase me for additional surcharge for being over length, this happens frequently if you read the reviews. BIG SCAM !!! AVOID
Absolute disgusting company, not only was I charged nearly £50 for a surcharge when I measured the parcel before sending and proved the length of an identical item to be 28cm shorter than I’m being told my item was. I then have an additional charge being taken from PayPal by parcelhero for a service they haven’t provided. Be very aware when you click to pay a surcharge you get double charge by this scam of a company. After 3 emails still not a since response from parcel hero, this is theft of funds and I will be contacting the police about this. AVOID AT ALL COST, PARCELS2GO.COM are a lot better company and do not steal from customers
Terrible company. I did exactly what they say to do on line and they collected the parcel the following day as arranged. 2weeks later I have received an email asking for another 16quids. They say that my parcel was 48kgs!. It was 24 kgs when I checked it and the item specification says the same weight. I have followed their appeal service and provided evidence that they were wrong but simply told me to pay up. And when I asked for evidence that I broke the contract and did not enter the correct weight, they did not respond. Parcel Scam. Stay away from them.
BEWARE! SCAM ALERT Unable to give Zero star review. Cheapest courier Yes! But make sure you take a picture of the size and weight of your packages because once they have delivered they will then charge you an overweight surcharge. Entered into correspondence would not except photo proof of weight and size and even wanted to provide a coy of the postage label (FRAUD) so that I could put on another customers product and proceeded to take money from the card details even though dispute not resolved
Sent 1 parcel to try them out I send around 30 parcels a week parcel was going to Spain all details that were asked were put in to the website a week later parcel has returned to me information missing no refund and the threat to charge me more for returning the parcel it cost me £39 to send