ParcelHero

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ParcelHero

26% Would buy here again

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Spotlight: What are our customers saying?

A
Ann Melia
Found parcelhero online and worked out which was the cheapest courier to send my parcel to USA. They sent me the labels straight away and said the courier would pick parcel up next day. As did not ...Read on
A
Arnie Rogano
Hello everyone Have recently sent some drumheads from London to Japan using Parcelhero/Fedex My package is 3kg 70cm x 8cm x70cm price was 68 quid 5 to 6 days delivery After been deliver...Read on
C
Christine southwell
Parcel Hero Collected a parcel Monday morning as was agreed and I cannot fault their service, they said delivery to the U.S.A would be on Friday 19/11 as it was.Very easy to print labels etc.for pa...Read on
N
Niyaz Khan
Hardly I believe on commitment of any courier and cargo company's But you delivered on right time, quite surprising Let me continue with you to some more destinations then I could be able to ...Read on
L
Leane Tilley
We were a long standing customer of parcel hero however, the recent service we have experienced has resulted in lost business. They are a third party and as such when items go missing you are left ...Read on

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    Sending a parcel to USA

    Found parcelhero online and worked out which was the cheapest courier to send my parcel to USA. They sent me the labels straight away and said the courier would pick parcel up next day. As did not have a plastic wallet to put the label in got in touch with Parcelforce and a very nice man emailed me back within the 4 hours and told me what I could do.
    The courier arrived by 9.30am, a lovely man, very cheerful, we had a bit of a laugh, he was really good at his job. He took the parcel and scanned the label, I messaged my son in USA to say the parcel was on its way and let me know when he receives it, the next day he text me and said mum parcel has arrived. I was so shocked and amazed how quickly it had got to the USA. 24 hours and it was there. Would definitely use this service again. Absolutely excellent. Well done Parcelhero.

    Booked & paid for 3 day express service from London uk to Cape Town South Africa. Parcel collected on Friday and was due to arrive the following Monday. Parcel was by 3 days due to customs holding parcels back. No one contacted me from Parcel hero or Fedex. I ended up calling Fedex in South Africa to find out where my parcel is?? Then they told me that I owe customs money and until I settled the amount they wont release it. When I booked in the parcel all was 100% my paperwork was confirmed by Parcel hero but they obviously did not check and the service costed me an extra R1380.30 to customs. When I complained to Fedex Express service they said there is nothing they can do and I should complain to parcel hero. Then after paying the 2 parcels (booked as 1 job) was split and could not be delivered. This all costed me more money and an extra 3 days delay which resulted in me MISSING my deadline to get arty framed for client. No point in booking express service through parcel hero or Fedex Express as your parcel be late and cost you more than what it originally costs to send. UPS or DHL is by far superior service. ps. i raised complaint directly with Fedex London and Fedex South Africa. No one apologised nor offered refund. WORST SERVICE

    I send a small parcel 600gr to Istanbul from London . Suppose to arrive on 18 December. Is now 5 January and the parcel not arrive yet. Completely disgraceful

    I sent a parcel, or I thought I did, to the Philippines. It was collected locally to me on 12 March 2021. It still hasn't turned up. Numerous emails going to and from Parcel Hero. One minute they say the receiver will be receiving it on 28th April, even an estimated time give....still no show. I'm so fed up now of not getting anywhere. The latest message they can't find any shipping record. So once again the issue has been passed to their Escalation Team. I've had messages from them before, nothing seems to get solved. I've also put it in the hands of Resolver. The contents and postage cost a lot. Now it's looking doubtful my family will ever receive their parcel. Total incompetence from Parcel Hero and not sure what else I can do. When I tried their 'phone number that's unavailable....makes me wonder if the company actually exist !!

    DO NOT USE PARCEL COMPARE/HERO!!!!!!!!
    I used Parcel Compare/Hero to send a parcel to Izmir Turkey. I now found out that they are a third-party company using FedEx services I am extremely disappointed with the service I received from Parcel Compare/Hero. When I booked and paid for my parcel I was asked to declare items in the box which I did, bear in mind this is the first time I used this service but as I seen FedEx as the courier I knew that I was dealing with a professional company. However, how wrong was I? I was not informed that the items I placed in the box could not be sent. My parcel was delayed 'exception' in Istanbul customs even though that I provided the correct details for both myself and the recipient we were not contacted to explain what the delay was. I then contacted Parcel Compare/hero and the answer I got was they didn't know, and the recipient should be chasing this. My brother contacted the customs and found out that because there are electronic items the parcel can not be processed. I informed parcel compare/hero but they were as useless as a fifth wheel. I then contacted FedEx and spoke they told me that the information they have on the system shows that the parcel is delayed because recipient contact details were invalid, and no contact could be made. Parcel Compare/Hero do not have a contact number so all the communications is via emails, their address is a post-box and they refuse to call me. I have been dealing with this person called Tushar Sharma who replies to my mails as they are automated with no real solution to the problem. Only option is to request a return but I don’t know how much that will end up costing me as I may have the same problem with UK custom.The whole process has been a nightmare for both myself and my brother causing, stress, upset and hardship. I have no option but asked for it to be disposed as I don't know how much it will end up costing me.

    Every one do not use parcel hero never they are dishonest they just take your money and they will never send your parcel , they collected my parcel on1/02/2021 to deliver to poland but the parcel never arrived, Olson I tracked my parcel up to 12.04.21 and it was in tnt depot in Poland but they said to me the parcel delivered on 2..02.21 they didn't even know how to.make there balshit up , so don't use them

    Sent 1 parcel to try them out I send around 30 parcels a week parcel was going to Spain all details that were asked were put in to the website a week later parcel has returned to me information missing no refund and the threat to charge me more for returning the parcel it cost me £39 to send

    I have also used Parcel Hero 3 times and my parcels have been sent back to me, money taken out of my account without my authorisation. All parcels sent to Spain. Martyn can i ask which other companies have you used?


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    parcelhero trying to steal me

    Hello everyone

    Have recently sent some drumheads from London to Japan using Parcelhero/Fedex

    My package is 3kg 70cm x 8cm x70cm price was 68 quid 5 to 6 days delivery

    After been delivered in Japan, Parcel hero sent me a email saying Fedex checked the sizes and they were 180x35x146 and the price to pay was £782 extra


    Are you kidding me???? Very dodgy !!!!!
    Thank god the guy in Japan didn't throw the package with all the labels attached after 10 days otherwise I could not prove anything and would be in trouble. Next time I will take several pictures showing sizes with a tape measure and weight cause they are trying to deceive you when you already are bare hands

    Watch out! SCAM attitude all the way!!

    Купим складские остатки:
    УКП-66 цвет Белый (BLNDA000011) 1450руб.
    УКП-66 цвет Молоко (BLNDA000012) 1500руб.
    УКП-66 цвет Бежевый (BLNDA000017) 2000руб.
    УКП-66 Алюминий, Титан, Антрацие (BLNDA000013, BLNDA000014, BLNDA000016) 2450руб.

    Купим складские остатки:
    УКП-66 цвет Белый (BLNDA000011) 1450руб.
    УКП-66 цвет Молоко (BLNDA000012) 1500руб.
    УКП-66 цвет Бежевый (BLNDA000017) 2000руб.
    УКП-66 Алюминий, Титан, Антрацие (BLNDA000013, BLNDA000014, BLNDA000016) 2450руб.

    Hi I totally agree with you this company is run on a scam. I have reported it on Action Fraud and would encourage you to do so too, the more case brought on them the earlier this company gets shut down.
    www.actionfraud.police.uk

    @SMendes, I will be doing just that.

    This is happening to me right now. Sent parcel overseas. Parcel was below the max weight and measurements. Received email 3 days ago saying parcel is overweight. Recipient has not yet opened parcel and has weighed and measured it and has sent me video evidence. It is the exact measurements I stated and well below guidelines. I am hoping this is enough to dispute this outrageous claim.

    Have had nothing but aggravation since sending a parcel to Australia at the beginning of March. My dimensions and weight were correct but I didn’t take photos. They have now sent me two different invoices with different amounts for weight adjustments - nearly twice the weight it actually was. They’ve quoted two different sets of dimensions which looks like they’re quoting 2 separate parcels. No idea what to do as the package was opened and box thrown away. Would not use them again. Absolutely disgusted with them.

    I will never use ParcelHero again as they failed to refund me for an item badly damaged in transit. I would warn all users of this company to be careful, especially if they decide to insure items being sent via their services.

    A 4 kg package was delivered. ParcelHero claimed its was 40kg and requested an extra £50 as it was audited by UPS and found to be over weight. I contacted UPS and no such audit had taken place. This is a fraud and has been reported both to Action Fraud and UPS Security. Do not use this company.

    Same thing happened to me! I complained only to find a few days later that they had actually taken the extra money using the debit card info I had used to pay originally!


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    Parcel delivery

    Parcel Hero Collected a parcel Monday morning as was agreed and I cannot fault their service, they said delivery to the U.S.A would be on Friday 19/11 as it was.Very easy to print labels etc.for parcel and an excellent price .I had a large box which would have cost three times the price through the Royal Mail and taken 3 times the length of time to deliver.It was my first time using parcel hero and I am hoping that this was not just a one off lucky first time as I intend to use them for my parcels in the future.Well done to parcel hero for a first class service,in my opinion.

    Company is a scam. Don't send anything again. I made this mistake. First delivery from London to London went slow but ok. Using a legal loop hole and small print in the terms company that doesn't have even a phone number to contact them charge your account whatever they pleased.
    You can raise dispute with a bank but bank can do nothing to stop them

    Stayed in all day and kept a lookout for the courier. Our lounge overlooks any approach.
    Our dog never misses anyone approaching and barks loudly until we answer the door.
    No one came but this scam company refuse our refund claiming a courier did call.
    If you've already been a victim contact trading standards.

    Parcel Hero is disgraceful. I HOPE THEY WILL EXIT THE MARKET SOON.


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    So So..

    Hardly I believe on commitment of any
    courier and cargo company's
    But you delivered on right time, quite surprising
    Let me continue with you to some more destinations then I could be able to change my set mind about these companies either big of small.
    Hi Hero ,I will give you 8 out of 10 points.

    Either you are an employee of the company leaving a fake review or you were just plain lucky.

    Well said Jayne

    My parcel then came back to me and they took more money from my account for it to be sent back. DO NOT GIVE THEM YOUR CARD DETAILS they take what they want from you


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    POst

    We were a long standing customer of parcel hero however, the recent service we have experienced has resulted in lost business. They are a third party and as such when items go missing you are left having to deal ith them rather than going directly to the carrier which we didn't realize. Our parcel was attempted to be redelviered back to us. We weren't even told it was coming back to us. Half the delivery was returned and we missed the second half. They only attempted twice. We weren't even told they were going to attempt to return t so we missed it. We then chased to find out how to get it delivered but Parcel Hero team took well over their promised 48 hour response time. 7 weeks later we were told that it was delivered to lost property and because we didn't get back to them they destroyed our valuable parcel leaving our business picking up the pieces. How can anyone claim a lost property item if they are not even told its actually in lost property!!!!!! Outrageous and expensive.


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    PARCEL HERO SENDING A PARCEL

    SCAM artists. Even given all the evidence the suggest they stated the parcel was over and after contacting the parcel company DHL this was prov to be .... They then stole / took an additional £60.00. SCAM ARTIST that need closed down!


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    Postage

    Great service. Collected parcel on monday and delivered in Canada on Thursday! Cheaper than others too. Amazing!!


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    Parcel delivery

    STAY AWAY .. a scam .. they take you details and sometime after delivery they will take more money claiming the package is heavy or large .. before you use just try the phone number they have on the website !! NEVER AGAIN

    They have done the same to me and many others, I'm onto them.

    The CEO Roger Sumner Rivers is a crook.

    They have done the same to me and many others, I'm onto them.

    The CEO Roger Sumner Rivers is a crook.

    They have done the same to me, they have illegally taken an extra £185 out of my bank account on top of a £65 delivery fee,

    There is a trail where they are continuously stealing people's money.


    DM me for details.

    I'm onto them.


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    Delivery of Parcel in UK

    I don't send many parcels and this was my first large parcel to be sent. How hard can that be? I searched for Courier (Silly me) and Parcel Hero came up on the search. Followed through as it all looked legitimate. A few days after the parcel was delivered I received a surcharge notice. My job involves surveys so I am confident that I was correct. A surcharge of £60 ontop of £28 for the delivery. Not huge, but it's the principal right!

    A breakdown of your Audit

    Audit details = Dimensions = 144*40*40 cm

    original details - 140*37*34 cm

    I contacted UPS and there is no record of an Audit, so question whether this is even legal. Going direct to reputable couriers in the future and I would suggest you do the same. My case is out of time apparently and Parcel Villain is threatening a debt collection agency. Nice!


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    Parcel Delivery (or not)

    This company are appalling. They lost my parcel which cost me £1000 to replace. I have also incurred 6 weeks of lost income. I haven't seen a penny from them. They have no telephone number to call and refuse to be held accountable. They also offer vitually no assistance over email and will only send copy & paste replies.

    PLEASE STAY AWAY FROM THIS COMPANY


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    8023101385527

    Warning... This is fraudulent company, as soon as you open an account with them, they will immediately take money from your account, and then you will wait rest of your life someone will come and collect the parcel.
    They don't have any contact number to call or email to correspond . You can't even make complaint on their website.
    Please be careful do not use them. Total waste of money. Unnecessary hassle.


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    One parcel

    Shocking service, and terrible rude customer service.

    Don't use them.


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    2 big parcels from overseas

    Honestly have no idea where to begin this review, so I will break it down into points

    No one picked up my parcel

    Had to have a friend drop it off as the parcel was overseas

    Received it almost 6 weeks late

    After almost 2 weeks after receiving my parcel, I get hit with a surcharge invoice from Parcel Hero not the carrier company DHL.

    I did not refuse to pay the surcharge but wanted proof of the surcharge invoice from DHL, Parcel Hero refused.

    Interestingly enough I found that they have my card information saved. So, the first this I did was report my card lost and had a new card sent out to me so they couldn’t automatically take the money out of my account after a certain number of days.

    After a week and a half of back-and-forth emails (because they have no contact number), I have gotten nowhere, and they refuse to send me the surcharge email from DHL. Apparently, they never received one (their words not mine). I also contacted DHL and they had no idea what I was taking about regarding a surcharge. They have sent me another email regarding payment as they do not have my payment details on “file” anymore. I will tell you now, I will not be paying this “charge” until DHL send me a copy of the surcharge invoice themselves.

    Now I’m lucky that I managed to get me parcels to me as they were my personal belongs, I left when I moved back from overseas.

    I feel for those that haven’t even received their parcels.



    A few take aways.

    DO NOT USE THIS COMPANY, AND IF YOU HAVE GET NEW CARD DETAILS AS THEY CAN TAKE MONEY OUT OF YOUR ACCOUNT AND YOU WILL NEVER SEE IT AGAIN.

    Parcel Hero are scammers and fraudsters!


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    Failed Collection - AVOID AT ALL COSTS

    Absolute SCAM

    Failed to collect parcel on two occasions. Charged me to cancel the collection when they'd failed to provide the service I'd paid for, then lied about the fact that they'd chased the courier (UPS) who said that they'd attempted collection twice (they hadn't).

    I got a partial refund, but they still owe me more than £10 which I am never going to get back,

    Avoid at all costs.


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    courier service

    I booked DHL through ParcelHero to send a valuable consignment from Croatia to myself in the UK. It got picked up and put on their tracking system (waybill/tracking number 2255764394). However, after 2 months of communications, the parcel is now lost and DHL, who was chosen to handle the parcel, say it was picked up by a different company – FDS Worldwide! ParcelHero refuse all requests for compensation even though insurance was paid for the value of the goods which is £583.40. They are slippery and say that unless the sender obtains a signed receipt of pickup then they will not comply with the request for payment. I have been shipping globally and know it is a rarity that couriers do this. ParcelHero are very aware of this and use it as a way to avoid paying. I have had an apalling experience once before with ParcelHero and it is certainly the last.


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    BOX TO GO TO MEXICO

    Run away fast before you use this terrible outfit PARCELHERO.
    IVE BEEN IN BUSISNESS 50 YEARS and never had such a frustrating experience
    NO PHONE
    NO LIVE HELP
    NO RESPONSE TO 6 EMAILS TO OBTAIN EXPORT TRACKING NUMBER
    i only have the UPS collection number for the box going to parcelheros depot

    AVOID LIKE THE PLAGUE

    Same here. I have one parcel where they tried to extract excess payment for a totally made up volumetric dimensions. My second time I used them, they lost my package, worth £584, and refuse to pay compensation. AVOID


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ParcelHero

Even though a lot of post has been replaced by email, some things still have to be send by regular mail because they cannot be send via a computer. In these cases, you will need a courier service to send the package to the recipient. But since there are many courier companies, which one should you choose? One of the companies that you might be what you want in courier company is ParcelHero. But how careful will they be with your parcel or package? And what kind of service do they provide it something does not seem to go according to plan? Before you decide to let them handle your package, first read reviews from people that have already used their serviced in the past. Their reviews and experiences can help you to get a proper view of what ParcelHero really offers so you can use that information to make your own decision.


About ParcelHero
ParcelHero is a courier service. The company was founded by Roger Sumner-Rivers. He established the company is 2003. Their headquarters can be found in West London. Their brands also include Deliver Plus, ParcelVision and Alfasent. ParcelHero offers their services for both individuals and businessmen. You can send your parcels within the UK. In that case, you can make use of their UK next day delivery. But they also offer worldwide parcel services. They send to countries like Hungary, Luxembourg, Liberia, Iran, Madagascar, Indonesia, Australia, USA, Mexico, Romania, Taiwan, Iceland, Switzerland, Bangladesh, Cambodia, Venezuela, Andorra, Holland, Germany, France, Spain, Israel and many more countries. And they offer import services and courier services for large and heavy parcels. They make use of couriers like DHL, UPS and DPD. You will be given a tracking code so you will always know where your parcel is at that precise moment. And you will also know when the recipient will receive the package.

 

Service of ParcelHero
ParcelHero offers courier services for parcels. You can get a quote by filling in an online form on their website. They want to know which country you will be sending from, your post code, the country your parcel needs to go to, the postcode of the recipient etc. They also want to know a couple of things about the parcel itself, namely the weight, length, width and height. If you want to contact their customer service, you can get a hold of them via email or social media.

Complaints, Compliments and Tips for ParcelHero
Have you ever send a parcel via ParcelHero? Then we would like to know how that worked out. Hoe easy was it to get a quote or make a booking? How accessible do you think their website is? Did your parcel arrive safely at the house of company of the recipient? Was the parcel undamaged? And what kind of customer service do their provide for their customers? Every opinion matters, so write a review and post it here on BritainReviews. That way, other people will get an idea of what ParcelHero is really like.

Will ParcelHero deliver your package undamaged? Read customer reviews about their delivery service, courier service and import services for parcels. Or if you're not convinced yet, you can check out ParcelCompare customer reviews and similar companies on BritainReviews.