Booked & paid for 3 day express service from London uk to Cape Town South Africa. Parcel collected on Friday and was due to arrive the following Monday. Parcel was by 3 days due to customs holding parcels back. No one contacted me from Parcel hero or Fedex. I ended up calling Fedex in South Africa to find out where my parcel is?? Then they told me that I owe customs money and until I settled the amount they wont release it. When I booked in the parcel all was 100% my paperwork was confirmed by Parcel hero but they obviously did not check and the service costed me an extra R1380.30 to customs. When I complained to Fedex Express service they said there is nothing they can do and I should complain to parcel hero. Then after paying the 2 parcels (booked as 1 job) was split and could not be delivered. This all costed me more money and an extra 3 days delay which resulted in me MISSING my deadline to get arty framed for client. No point in booking express service through parcel hero or Fedex Express as your parcel be late and cost you more than what it originally costs to send. UPS or DHL is by far superior service. ps. i raised complaint directly with Fedex London and Fedex South Africa. No one apologised nor offered refund. WORST SERVICE

I send a small parcel 600gr to Istanbul from London . Suppose to arrive on 18 December. Is now 5 January and the parcel not arrive yet. Completely disgraceful

I sent a parcel, or I thought I did, to the Philippines. It was collected locally to me on 12 March 2021. It still hasn't turned up. Numerous emails going to and from Parcel Hero. One minute they say the receiver will be receiving it on 28th April, even an estimated time give....still no show. I'm so fed up now of not getting anywhere. The latest message they can't find any shipping record. So once again the issue has been passed to their Escalation Team. I've had messages from them before, nothing seems to get solved. I've also put it in the hands of Resolver. The contents and postage cost a lot. Now it's looking doubtful my family will ever receive their parcel. Total incompetence from Parcel Hero and not sure what else I can do. When I tried their 'phone number that's unavailable....makes me wonder if the company actually exist !!

DO NOT USE PARCEL COMPARE/HERO!!!!!!!!
I used Parcel Compare/Hero to send a parcel to Izmir Turkey. I now found out that they are a third-party company using FedEx services I am extremely disappointed with the service I received from Parcel Compare/Hero. When I booked and paid for my parcel I was asked to declare items in the box which I did, bear in mind this is the first time I used this service but as I seen FedEx as the courier I knew that I was dealing with a professional company. However, how wrong was I? I was not informed that the items I placed in the box could not be sent. My parcel was delayed 'exception' in Istanbul customs even though that I provided the correct details for both myself and the recipient we were not contacted to explain what the delay was. I then contacted Parcel Compare/hero and the answer I got was they didn't know, and the recipient should be chasing this. My brother contacted the customs and found out that because there are electronic items the parcel can not be processed. I informed parcel compare/hero but they were as useless as a fifth wheel. I then contacted FedEx and spoke they told me that the information they have on the system shows that the parcel is delayed because recipient contact details were invalid, and no contact could be made. Parcel Compare/Hero do not have a contact number so all the communications is via emails, their address is a post-box and they refuse to call me. I have been dealing with this person called Tushar Sharma who replies to my mails as they are automated with no real solution to the problem. Only option is to request a return but I don’t know how much that will end up costing me as I may have the same problem with UK custom.The whole process has been a nightmare for both myself and my brother causing, stress, upset and hardship. I have no option but asked for it to be disposed as I don't know how much it will end up costing me.

Every one do not use parcel hero never they are dishonest they just take your money and they will never send your parcel , they collected my parcel on1/02/2021 to deliver to poland but the parcel never arrived, Olson I tracked my parcel up to 12.04.21 and it was in tnt depot in Poland but they said to me the parcel delivered on 2..02.21 they didn't even know how to.make there balshit up , so don't use them

Sent 1 parcel to try them out I send around 30 parcels a week parcel was going to Spain all details that were asked were put in to the website a week later parcel has returned to me information missing no refund and the threat to charge me more for returning the parcel it cost me £39 to send

I have also used Parcel Hero 3 times and my parcels have been sent back to me, money taken out of my account without my authorisation. All parcels sent to Spain. Martyn can i ask which other companies have you used?

Купим складские остатки:
УКП-66 цвет Белый (BLNDA000011) 1450руб.
УКП-66 цвет Молоко (BLNDA000012) 1500руб.
УКП-66 цвет Бежевый (BLNDA000017) 2000руб.
УКП-66 Алюминий, Титан, Антрацие (BLNDA000013, BLNDA000014, BLNDA000016) 2450руб.

Купим складские остатки:
УКП-66 цвет Белый (BLNDA000011) 1450руб.
УКП-66 цвет Молоко (BLNDA000012) 1500руб.
УКП-66 цвет Бежевый (BLNDA000017) 2000руб.
УКП-66 Алюминий, Титан, Антрацие (BLNDA000013, BLNDA000014, BLNDA000016) 2450руб.

Hi I totally agree with you this company is run on a scam. I have reported it on Action Fraud and would encourage you to do so too, the more case brought on them the earlier this company gets shut down.
www.actionfraud.police.uk

@SMendes, I will be doing just that.

This is happening to me right now. Sent parcel overseas. Parcel was below the max weight and measurements. Received email 3 days ago saying parcel is overweight. Recipient has not yet opened parcel and has weighed and measured it and has sent me video evidence. It is the exact measurements I stated and well below guidelines. I am hoping this is enough to dispute this outrageous claim.

Have had nothing but aggravation since sending a parcel to Australia at the beginning of March. My dimensions and weight were correct but I didn’t take photos. They have now sent me two different invoices with different amounts for weight adjustments - nearly twice the weight it actually was. They’ve quoted two different sets of dimensions which looks like they’re quoting 2 separate parcels. No idea what to do as the package was opened and box thrown away. Would not use them again. Absolutely disgusted with them.

I will never use ParcelHero again as they failed to refund me for an item badly damaged in transit. I would warn all users of this company to be careful, especially if they decide to insure items being sent via their services.

A 4 kg package was delivered. ParcelHero claimed its was 40kg and requested an extra £50 as it was audited by UPS and found to be over weight. I contacted UPS and no such audit had taken place. This is a fraud and has been reported both to Action Fraud and UPS Security. Do not use this company.

Same thing happened to me! I complained only to find a few days later that they had actually taken the extra money using the debit card info I had used to pay originally!

Company is a scam. Don't send anything again. I made this mistake. First delivery from London to London went slow but ok. Using a legal loop hole and small print in the terms company that doesn't have even a phone number to contact them charge your account whatever they pleased.
You can raise dispute with a bank but bank can do nothing to stop them

Stayed in all day and kept a lookout for the courier. Our lounge overlooks any approach.
Our dog never misses anyone approaching and barks loudly until we answer the door.
No one came but this scam company refuse our refund claiming a courier did call.
If you've already been a victim contact trading standards.

Parcel Hero is disgraceful. I HOPE THEY WILL EXIT THE MARKET SOON.

Either you are an employee of the company leaving a fake review or you were just plain lucky.

Well said Jayne

My parcel then came back to me and they took more money from my account for it to be sent back. DO NOT GIVE THEM YOUR CARD DETAILS they take what they want from you

They have done the same to me and many others, I'm onto them.

The CEO Roger Sumner Rivers is a crook.

They have done the same to me and many others, I'm onto them.

The CEO Roger Sumner Rivers is a crook.

They have done the same to me, they have illegally taken an extra £185 out of my bank account on top of a £65 delivery fee,

There is a trail where they are continuously stealing people's money.


DM me for details.

I'm onto them.

Hi Paul,

A similar thing has just happened to me also. ParcelHero claim that I inputted the incorrect dimensions and after a UPS audit, they want to charge me an extra £140+. Can I ask how you contacted UPS to see if they indeed carried out an audit?

Thanks!

Same here. I have one parcel where they tried to extract excess payment for a totally made up volumetric dimensions. My second time I used them, they lost my package, worth £584, and refuse to pay compensation. AVOID