Patio Heat & Shade2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
Featured Reviews
Reviews (2)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.A very expensive wait
Honestly, I’d avoid ordering anything time-sensitive from them. I rang on 20 November before buying a $4,000 grill specifically to check it was available, and the salesperson said the warehouse had it and delivery would take five days. That sounded fine, so I went ahead. A week passed with nothing, then getting anyone on the phone became a bit of a mission. I used the online form instead and was told, rather casually, that the grill was still sitting in their warehouse. They offered $50 back, which missed the point completely; I needed it dispatched quickly for the Thanksgiving weekend. They said they understood, but by 11 December it still hadn’t arrived. Maybe my order was an exception, but the lack of updates and follow-through was really poor. I’d spend the money elsewhere unless you’re happy to wait without clear answers.
They actually sorted it, no drama
they fixed the problem and I’m properly relieved. I’d bought a ceiling fan and some infra-red heaters from Patio Heat and Shade over the last year for the new deck. At first I was a bit wary because our builder wasn’t clear about the power needs for the heaters, so I rang PH&S and a helpful lady talked me through what we needed — actually knew her stuff, which made that part easy. Fast forward a few months and the ceiling fan stopped working. I phoned up, did the usual back-and-forth with the manufacturer helpdesk as well, and after a couple of calls they confirmed it had failed and organised a replacement. The replacement was dispatched the next day and I was told to hang on to the original unit in case any bits were needed later — weirdly practical, that. I’ve had worse experiences with other suppliers where even simple warranty stuff drags on, so I was pleasantly surprised at how prompt and professional these people were. I even made a note of the names this time, both at PH&S and at the fan maker, because they actually did what they said they would. Slightly sceptical at first, but ended up satisfied.
About Patio Heat & Shade
Patio Heat & Shade is a retailer specialising in outdoor heating and shade products for patios, gardens and terrace areas. The range typically includes patio heaters, fire pits, awnings, pergolas and related accessories. The company serves homeowners as well as hospitality venues such as restaurants, pubs and hotels seeking weather protection and temperature control for outdoor seating. Products are supplied for residential and commercial use, with options intended for seasonal outdoor living and dining.
This information is based on publicly available data and is provided for orientation purposes only.
Details
Contact Information
Categories Patio Heat & Shade
General | Good Causes & Charities Reviews & Experiences
Page Statistics
Last update: September 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.