Atkin and Thyme4 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
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Where to even start? Please do not buy from here - ever!
I have bought several items from Atkin and Thyme over the years and always been impressed until now.
I ordered the Westbourne Forest Green Marble Dining Table and 4 x Layla Dining chairs on June 24th 2026. Her is a timeline of events:
Delivery booked for 3rd July.
Delivery company calls 2nd July, asks if they can deliver 4th. No problem
Delivery drivers unsure of where to park (ever heard of a pavement?) so don't deliver. They said their manager would call. This didn't happen. Bear in mind, not one word from Atkin and Thyme.
6th July - I have to chase (this becomes a theme). And ask where my products are?
7th July - after FIFTEEN emails, finally get confirmation that they're going to rescheudle. Spoke to Tracy, who was useless, then someone very rude at Atkin ... Thyme (Andrew) who, after I expressed my disappointment at spendinf £2000 two weeks ago, effectively said "do you want them or not" like a child.
13th July - delivery happens. Firstly, the drivers forget the table top in the van and i have to point out to them that its very unlikely I would have bought a table...without the table. And oh - did they have a time putting it together. All the sides of the marble table were marked with black tyre marks as if it has been wheeled in black stain. Then, some idiot tried to 'buff' the marble but looks like they did so with some kind of steel brush. Scratches everywhere. Dull marks.
I asked the drivers to take back but they couldn.t.
I tried calling Atkin + Thyme about 8 times that day. No response. 14th July, no response. I'd sent several emails including the pictures and, mind you, on the 13th, the drivers were waiting to hear from A+T so they knew what to do.
Finally I get through to Tracy again, on the 15th. She advises me to check the chairs and she'll be back in touch BY END OF DAY TOMORROW (16th) with a delivery time for a new table and chairs if needed. Well, I checked the chairs, every one of them poor quality. Threads lose, poor craftmanship... genuinely suprised this left their warehouse.
Of course Tracy DOES NOT get back in touch next day so I, once again managing my own customer service, email on Friday 17th.
"I apologise for not getting back to you yesterday.
We've arranged an exchange for all the items for you. Alternatively, if you'd prefer to keep the furniture as it is, we can look at offering you a partial refund instead.
Please let us know which option you would prefer, and we'll be happy to arrange it for you."
I say - I do not want a refund, I want new products asap.
No response.
July 20th Peter (whoever this new person is). Says "Please note if we replace your items no further compensation will be offered. We are willing to do any of the following:
Issue a partial refund of £186.57 for you to keep the existing items as is
Replace the marble top and four Layla dining chairs
Collect both the table and chairs and issue a full refund"
I'd said on the 13th, 15th and 17th I do not want a refund, here they are with me having my dining area full of boxes and a table that is a mess, for a whole week and they're asking me if I want a refund AGAIN. I mean, what have they been doing for a whole week aside from not answering their phone?
So again, I say no, I don't want a refund now just like I said a week ago. I chase and chase. No response on 20th or 21st. Now I get a bland email on 22nd saying they've sent the order through.
I have no idea why they didn't do this on the 13th, as I asked, now we're a week and a half later and they're now just ordering the replacement.
I'm genuinely shocked at this experience. I have a bookshelf, TV stand and coffee table from Atkin ... Thyme as my go to for new furniture but this experiecne is baffling to me. The number of times I had to chase, the number of times they didn't answer the phone, the number of times they sat back and did nothing.
Since July 3rd (the original delivery day), my family have had no table or chairs to eat at. And unfortunately, as I write this, we still don't. I would have expected a fast turnaround but it may have been quicker for me to return these and just buy again. Never ever will I shop from here again.
I will come back to update this when I (finally, if ever!) receive a table and chairs and IF they are the quality I expect. But as of this moment, I have low hope.
A month from when I placed the order, almost a month since delivery was scheduled and I have 4 huge boxes and an unused table in my dining area and a customer service team that seems to work 30 minutes every three days.Sideboard
Please avoid buying anything from this business. By far the worst business and products we have come across. Received a damaged product which is structurally flawed. Even their own business director cannot guarantee that they can replace a damaged product with a new one with no damages (clearly shows they’re not confident with the product themselves). Products are poor quality, imported from India and with missing parts/screws.
Even the product packaging has a vile manure smell (please read other trust pilot reviews which corroborate this). We are now a lot of money with a structurally flawed product they are refusing to exchange.
They have wasted so much time, with multiple failed deliveries as well. Customer service is absolutely awful, the amount of time we have spent going back and forth after all the issues they caused is unbelievable.Not what I hoped for
a half-hearted apology and a promise to tell the manufacturer, which didn’t fix my floor or the hassle. So, some positives — the pieces look nice at first glance — but overall the experience left me wary. I wanted this to be straightforward and it wasn’t; my initial worries about shipping and quality were only partly soothed and largely proven right. I won’t be buying from them again.
Petrol, rain and a saved side table
The car park smelled of petrol and rain when I turned up. I’d only found out about the outlet by chance after the online shop showed the side table as out of stock. When I spotted one listed at the outlet I rang ahead. They put the table aside. Simple as that. I’m based in south London so it was a decent drive. I planned it around other things, but then the traffic stretched everything out. My ETA kept slipping forward and I started worrying I’d miss closing. I phoned again. Harriett answered and stayed calm on the line. She said not to rush, that they’d wait. That alone made the drive less fraught. I arrived about ten minutes after closing, a bit flustered. Harriett, Claire and Sarah were still there. They greeted me in a straightforward way, offered a drink, and gave me a quick look round. The shop itself is tidy and well arranged. Lots of pieces, sensible layouts. Prices at the outlet felt fair, and several items that caught my eye were clearly discounted compared with the main site. Claire and Sarah wrapped the table carefully. They then helped load it into my car, taking care with corners and straps. It didn’t feel like a rushed grab-and-go. The team were patient while I checked measurements and manoeuvred the boot. All of it added up to an unexpectedly easy collection. I left feeling properly glad I’d made the trip, not just because I got the item I wanted but because the whole process ran smoothly despite my late arrival. If you’re thinking of going, call first and tell them roughly when you’ll be there. It helps. Also bring measuring tape and some rope for loading, even if they help you — better safe than sorry. I appreciated how professional they were, and I’m happy with the table. It fits well at home and feels solid. So yes, worth the journey.
About Atkin and Thyme
Atkin and Thyme is a UK-based retailer specialising in homewares and interior accessories. The range typically includes furniture, lighting, decorative items, textiles and kitchenware, aimed at household consumers and people furnishing or updating living spaces. Products are offered primarily through an online shop, with curated collections focused on contemporary and country-inspired interiors.
This information is based on publicly available data and is provided for orientation purposes only.
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Services | House & Garden Reviews & Experiences
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Last update: July 2026
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Review with most votes
Sideboard
Please avoid buying anything from this business. By far the worst business and products we have come across. Received a damaged product which is structurally flawed. Even their ... Read onBy: J