Coverforyou21 reviews
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As someone who has been a customer for a while, I just want to say that the customer service at this company is really top-notch. Nowadays, everything seems to be about automated responses and chatbots, so it was a breath of fresh air to speak with a real human who was not only nice but also really knew their stuff. Every time I got in touch with the customer service team, it was a nice and quick experience. They were always keen to help and made sure they sorted out any problems I had right away. I really value the great service and personal attention that the team gave.
Travel insurance
I had a bit of trouble with my travel insurance because I put in the wrong name by mistake. The people at the company were really helpful and knew exactly what to do to fix it. They sorted everything out quickly and made it easy for me. I thought they were very professional and really cared about making sure I was happy with the service.
Quick and easy insurance renewal
So, you know, I had to sort out my insurance renewal and Susan was a massive help. She was really friendly and took the time to explain what's included in the sports coverage. She presented me with all the different choices and made sure I ended up with the most affordable option.
Quick online sign-up
I can't comment on how their claims process works because luckily, I didn't have to go through that hassle. However, I really liked that they sent me a text and email after my holiday just to check how everything went and gave me a link in case I needed to make a claim. I've used different travel insurance companies before, but this was a nice and considerate touch that made them stand out to me. In general, I had a great experience with their service and will certainly be using them again for my next trip.
Quick Policy Upgrade
I just wanted to share how pleased I was with the customer service team when upgrading my policy. Suzie was really helpful and got everything sorted out for me efficiently. She explained things clearly and made the whole process quick and easy. I had to add my baby to the policy, and she took care of it without any hassle. I really do appreciate the excellent service I received from the team.
Claim issue
This company is an absolute nightmare to deal with when it comes to claims. They keep asking for more info, even when you've given it loads of times. It's like they want to make things as tricky and annoying as they can. I've complained but it feels like nothing's being done to sort it out. I really suggest not using this company if you actually want to get paid for a claim.
Quick and easy purchase
I was really pleased with how easy it was to use the website when I was buying travel insurance. The details about the different levels of cover were laid out clearly, which made it simple for me to pick the policy that suited me best. I was also pretty impressed by the good deal I got on the price for the coverage I needed.
Travel insurance
I've been a loyal customer of this company for a while now and I have to say, the staff have always been really knowledgeable and helpful. They've always taken the time to answer all my questions and make me feel comfortable. Even when I thought my questions were a bit silly, they never made me feel that way and treated them all as important. I really value their professionalism and expertise in the industry.
Travel insurance query
Mikhala was really thorough and informative, it made me feel so much better about travelling while pregnant. Thank you for taking the time to help me out!
Quick and informative
I must say, I was really pleased with the service I got. The customer support team was so quick at getting back to me when I had questions, and they were really helpful in explaining all the details of the insurance policy that I was finding tricky to grasp. They were really patient and made sure I understood everything before I made any decisions. I really liked how they guided me through the process in an informative way.
Quick, efficient service.
This company really knows how to treat their customers right, way better than any other company I've dealt with in the past. When I called, I had the pleasure of talking to Zyreena, who was an absolute delight. She was so kind and really knew her stuff, and she fixed my problem quickly and without any fuss. It didn't cost me a penny either. This is exactly what good customer service should be all about - quick, helpful, and friendly. I couldn't have asked for a better experience.
Quick and easy purchase
I quickly bought travel insurance online, it was so easy to do. The website was simple to use and I found exactly what I needed in no time.
First-time holiday insurance purchase
I've never bought holiday insurance before, so I was a bit unsure about how it all works. The person I chatted to on the phone was really helpful and patient, answering all my questions in detail. They made everything so simple and easy to understand. It was a great experience overall.
Travel insurance upgrade
I just needed to upgrade my travel insurance at the last minute, and I must say I was really impressed with the service I received. I gave them a call to add a new country to my policy, and Zyreena was absolutely fantastic. She really went the extra mile to get it sorted out quickly and efficiently. Even with having to speak to managers and underwriters because of a recent claim, she managed to speed things up so that I could have my new insurance ready for my trip in just 10 minutes. Her understanding and dedication to helping me out was greatly appreciated. I've been a customer for many years and have always had good experiences with this company.
Medical insurance update
I sent off an email about needing my medical insurance sorted and got a fast response asking me to ring the hotline. I had a chat with Nicky, who was really lovely and sorted everything out in no time at all. I received a confirmation email right after my policy was updated. It was such great service!
Amendment to policy
I wanted to update my policy recently and I have to say, the customer service was really great. The lady I spoke to was incredibly helpful and made the whole process easy for me. She was patient and took the time to explain everything to me before making any changes. I was really impressed by how quick and simple the whole thing was. Overall, I'm really happy with the service I received.
Insurance policy adjustment
I had to make some changes to my insurance policy recently, and I have to say, the customer service I got was absolutely fantastic. They answered my call quickly and the whole process of updating my policy was really smooth and helpful. The person I spoke to was so friendly, helpful, and genuinely caring, which made me feel like a valued customer. A big thank you to the team for providing such great service and care to their customers.
Efficient and helpful service
The customer service reps were really patient and friendly throughout the whole process. They helped me understand all the different options and gave me some quotes when I asked for them. With their help, I felt sure that I had picked the right cover for me. I'm so thankful for the lovely service they gave me.
Quick and efficient purchase
The customer service was really good - my call got answered straight away and the person was really polite. I forgot to renew my policy, but they quickly checked my details and updated everything without any hassle.
Backpackers insurance
Dreadful. Their sales service is excellent. Once they have your money, they don't want to know.
I've been trying to make a claim for over a year now. They keep sending me round in circles asking for the same paperwork that I've already sent twice.
Next stop - the regulator
About Coverforyou
CoverForYou is an online travel insurance specialist that offers single trip and annual multi-trip insurance policies. They cover situations like airline failure, medical expenses, accidents, liability, cancellation, baggage, curtailment, and more. Customers can also opt for specialized policies such as business travel insurance, adventure travel insurance, gadget insurance, ski travel insurance, wedding travel insurance, and others. Additionally, CoverForYou provides travel extras like winter sports cover, golf cover, backpacker cover, and pet cover. Founded with a focus on providing comprehensive insurance coverage for travellers, CoverForYou ensures customer satisfaction through their range of services and reliable customer support.
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Categories Coverforyou
Insurance | Travel Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
Essential product
I am a traveler and professional photographer .So very often I visit many places at many destination First time I have used this insurance company as first one was not good as ... Read onBy: Anurag Deshpande