Coverforyou29 reviews
This score is based on 29 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Bit of a claims saga
daughter breaks her arm in Disney, 21st December, and we’re told to get back and see a surgeon within five days. We fly home on Christmas Day (great timing), I file everything, then even send the extra docs they asked for on 14th Jan. Before buying I had proper doubts — worried about small print and how they'd handle something real — but honestly thought it’d be fine. Turns out the claim has been a right faff: calls, different stories, “it’s escalated” one minute and now I’m told to wait until the 26th. So yes, my doubts have come back, which is annoying. I’m not raging, just tired of being fobbed off and wanting to know if they’ll actually pay up so I don’t have to chase other ways to reclaim costs. Still a bit hopeful they’ll sort it, but at the moment I can’t exactly recommend with confidence. Fingers crossed they prove me wrong — but I’ll be tracking this closely.
Sceptical at first, pleasantly sorted in the end
I only noticed something was off the week before my renewal — I’d been with them since last summer and expected the usual renewal routine. Instead, a chunk of £265 had already left my account seven days early. That was annoying, because I like to compare prices and that sudden debit stopped me in my tracks. At first I assumed it was dodgy practice, and to be honest I was ready to rip it up and go elsewhere. I rang — well, tried to — no one was on the line, so I hunted for the cancel option online and managed to press it after a bit of faff. The thing that made me change my mind was actually when the refund appeared a few days later; not instant, but it came through and the company followed up with an email explaining why they pre-authorise payments. Still, the renewal price was steep compared with what I found elsewhere, so I’m not thrilled about the cost. But given the refund and the explanation, I ended up satisfied enough — wary, but satisfied.
Passport mess and slow replies
read the policy before you buy, keep receipts for valuables, and add gadget cover if needed. If you want real peace of mind, shop around. If you can live with limited cover and slow email replies, this will do, but manage your expectations.
Moving-day small print
hires that don’t involve an overnight stay aren’t covered. Page six, who knew? It felt a bit like the fine print had been hiding in a tea break. I needed cover because carrying heavy stuff when your spine’s protesting feels daft without a safety net, and we were using a car club hire for a few hours only — so that detail mattered, obviously. I rang customer service; the person was polite and tried to help, even admitted the wording is awkward, but there was a real uncertainty on the line which didn’t exactly inspire confidence. Delivery of the policy documents — quick and on time. Service — quiet, helpful but a little wobbly on the specifics. Price seemed reasonable for what it does cover, though I’d have paid more gladly for clearer terms up front. Thankfully I didn’t need to claim, and in that sense I’m relieved it didn’t come to a long, dreary claims process. Still, I’d warn others: don’t rely on assumptions, read pages properly (yes, I’m preaching), and maybe phone them before you book if your hire is for half a day. A decent product, but with room for being more upfront.
Not worth the cover
here’s a third‑party Amazon link with a temporary discount and no warranty, so that proves the value. Which, well, isn’t really the same thing. There was no real attempt to use average market value or to consider genuine replacement cost; instead they pointed to the cheapest available listing and waved it off as fine. When I pushed back they suggested I should accept “as a gesture of goodwill” and even hinted the amount could be reduced if I didn’t agree quickly. That felt like a soft sort of pressure and not great customer care when you’re actually relying on them. The one small plus was that responses were swift — initially — but speed didn’t make the outcome fair. If you want cover that values your kit properly, I’d look elsewhere. My advice: check the fine print about how they value claims and be ready to argue; I’ll certainly pick a different insurer next time. A bit annoyed, but not surprised.
Slow drip claims — not what I expected
sales were professional, clear and friendly, but the outsourced claims handler (the Davies Group) used what looked like deliberate delay tactics. I cancelled the rest of my policies as a result, because I just couldn’t trust them on anything serious anymore. If you’re older or not up for a fight, I’d warn you: this process is exhausting. So, mixed feelings — good on the front end, poor where it matters most.
Too much faff, not enough empathy
will they actually be any good when something goes wrong? Will claims be painless or a headache? I wasn't convinced, but the premium was tempting and my head said "go on then".
Then the accident happened. I notified them from the ambulance on 19 February because, well, that seemed like the sensible thing to do. I filled in the forms as I could, sent what I was asked for straight after I was discharged, and tried to be orderly about it. Small snag: they told me I could complete the form in the hospital waiting room, but the attachment they sent was a PDF you can't fill on a phone. Why not send a proper form? I mean, really, why not.
After a few days with no update I chased them by email. An advisor replied saying they were missing information. Fair enough — I resent the docs and was told if I hadn't heard in 15 days, to follow up. A week later I got an automated email asking me to itemise costs and provide bank details. I did that. Then nothing. Fifteen days later I rang and was told the claim still hadn't been processed because something else was missing. Which was maddening because I had already told them I travelled on the Le Shuttle — they were asking for flight details. Flights. When I took a train-like shuttle. So either someone wasn't reading properly, or the system is daft.
Look, mistakes happen, I get that. But I was a bit stunned by how unsympathetic the advisor sounded. I'd been through a serious injury, multiple follow-ups, and the tone was just... flat. No real acknowledgement of the trauma or the disruption to my life. They said they'd escalate but asked me to wait another five working days before checking back. At that point I felt like I was chasing ghosts rather than getting help.
For balance, my health insurer — Aviva — dealt with things like night and day; that was reassuring. With this company, instead of peace of mind I got extra stress. So did my earlier doubts disappear? Not really. They were right to be there in the first place, and now I'm not likely to buy from them again.Lonely number, long hold — then relief, sort of
call the emergency line, get direction, arrange something. Turns out the one thing that would have made it straightforward is a phone call to a UK number, which, when you’re abroad, is annoying and expensive. I wasn't expecting to be knocked back by the choice of contact method rather than the care itself.
Travel insurance purchase
As someone who has been a customer for a while, I just want to say that the customer service at this company is really top-notch. Nowadays, everything seems to be about automated responses and chatbots, so it was a breath of fresh air to speak with a real human who was not only nice but also really knew their stuff. Every time I got in touch with the customer service team, it was a nice and quick experience. They were always keen to help and made sure they sorted out any problems I had right away. I really value the great service and personal attention that the team gave.
Travel insurance
I had a bit of trouble with my travel insurance because I put in the wrong name by mistake. The people at the company were really helpful and knew exactly what to do to fix it. They sorted everything out quickly and made it easy for me. I thought they were very professional and really cared about making sure I was happy with the service.
Quick and easy insurance renewal
So, you know, I had to sort out my insurance renewal and Susan was a massive help. She was really friendly and took the time to explain what's included in the sports coverage. She presented me with all the different choices and made sure I ended up with the most affordable option.
Quick online sign-up
I can't comment on how their claims process works because luckily, I didn't have to go through that hassle. However, I really liked that they sent me a text and email after my holiday just to check how everything went and gave me a link in case I needed to make a claim. I've used different travel insurance companies before, but this was a nice and considerate touch that made them stand out to me. In general, I had a great experience with their service and will certainly be using them again for my next trip.
Quick Policy Upgrade
I just wanted to share how pleased I was with the customer service team when upgrading my policy. Suzie was really helpful and got everything sorted out for me efficiently. She explained things clearly and made the whole process quick and easy. I had to add my baby to the policy, and she took care of it without any hassle. I really do appreciate the excellent service I received from the team.
Claim issue
This company is an absolute nightmare to deal with when it comes to claims. They keep asking for more info, even when you've given it loads of times. It's like they want to make things as tricky and annoying as they can. I've complained but it feels like nothing's being done to sort it out. I really suggest not using this company if you actually want to get paid for a claim.
Quick and easy purchase
I was really pleased with how easy it was to use the website when I was buying travel insurance. The details about the different levels of cover were laid out clearly, which made it simple for me to pick the policy that suited me best. I was also pretty impressed by the good deal I got on the price for the coverage I needed.
Travel insurance
I've been a loyal customer of this company for a while now and I have to say, the staff have always been really knowledgeable and helpful. They've always taken the time to answer all my questions and make me feel comfortable. Even when I thought my questions were a bit silly, they never made me feel that way and treated them all as important. I really value their professionalism and expertise in the industry.
Travel insurance query
Mikhala was really thorough and informative, it made me feel so much better about travelling while pregnant. Thank you for taking the time to help me out!
Quick and informative
I must say, I was really pleased with the service I got. The customer support team was so quick at getting back to me when I had questions, and they were really helpful in explaining all the details of the insurance policy that I was finding tricky to grasp. They were really patient and made sure I understood everything before I made any decisions. I really liked how they guided me through the process in an informative way.
Quick, efficient service.
This company really knows how to treat their customers right, way better than any other company I've dealt with in the past. When I called, I had the pleasure of talking to Zyreena, who was an absolute delight. She was so kind and really knew her stuff, and she fixed my problem quickly and without any fuss. It didn't cost me a penny either. This is exactly what good customer service should be all about - quick, helpful, and friendly. I couldn't have asked for a better experience.
Quick and easy purchase
I quickly bought travel insurance online, it was so easy to do. The website was simple to use and I found exactly what I needed in no time.
About Coverforyou
CoverForYou is an online travel insurance specialist that offers single trip and annual multi-trip insurance policies. They cover situations like airline failure, medical expenses, accidents, liability, cancellation, baggage, curtailment, and more. Customers can also opt for specialized policies such as business travel insurance, adventure travel insurance, gadget insurance, ski travel insurance, wedding travel insurance, and others. Additionally, CoverForYou provides travel extras like winter sports cover, golf cover, backpacker cover, and pet cover. Founded with a focus on providing comprehensive insurance coverage for travellers, CoverForYou ensures customer satisfaction through their range of services and reliable customer support.
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Insurance | Travel Reviews & Experiences
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Last update: November 2025
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Essential product
I am a traveler and professional photographer .So very often I visit many places at many destination First time I have used this insurance company as first one was not good as ... Read onBy: Anurag Deshpande