Post Office Travel Insurance24 reviews
This rating is based on 24 genuine user reviews submitted directly through BritainReviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Postcard postage fees
Why should I bother with paying extra for postage if my postcard doesn't even get delivered on time? Recently, I had a card sent out for my birthday and it ended up being delayed by a whole 10 days just because of an issue with the postage fee. Even after forking out more money for the fee, the card still hasn't arrived. It's so annoying that such a simple service can't be done properly. It feels like the Post Office's reliability is a thing of the past. They really need to make some serious changes to the postal service.
Parcel delivery assistance
I have to say, the assistant I spoke to today, Jignyasa, was really helpful in helping me send my parcel. She gave me the best options and dealt with everything quickly and professionally. I was really impressed by her service.
Travel Insurance
My experience with the staff at the post office was absolutely awful. The person behind the counter at Liverpool St John’s post office had a terrible attitude. Even though I asked nicely to send something, they were rude and tried to push expensive special delivery options on me. When I wanted to send something with a signature, they were really disrespectful and warned me about it getting lost. On top of that, they charged me for a big envelope when a smaller one would have done just fine. The lack of professionalism and bad customer service that I saw during my visit was really disappointing. Honestly, I wouldn't want anyone else to go through what I did. It's worrying to think that they could treat other customers, especially vulnerable ones, the same way they treated me. So, I strongly recommend that people avoid this post office and go somewhere else if they can.
Posted a birthday card to my friend on the...
So, mate, I sent my friend a birthday card on the 22nd of May, yeah? I used first class postage and everything, but it's now the 2nd of June and they still haven't received it. Come on, that's way too long for a card to make its way there! Can I please get a refund for the card, stamp, and ink I used to make it? Cheers.
Terrible travel insurance
I just wanted to share my experience with this travel insurance I got recently. It was an absolute nightmare! The service was really poor and the staff seemed really stressed out and rushed off their feet because there weren't enough of them. I would definitely recommend avoiding this place at all costs to anyone thinking of using it.
Travel insurance purchase
I was pretty disappointed with the travel insurance company I used. The whole process was really confusing and the information they gave me wasn't as clear as I hoped. And when I needed help, the customer service I got wasn't up to scratch either. To be honest, I wouldn't recommend this provider to anyone.
Post Office Travel Insurance
I've just had a really bad experience with a travel insurance provider. The people working there were so useless and didn't pay attention to detail at all. It was so annoying because they couldn't even get my order right. Once I took in this small package, which was clearly within the size and weight limits for a large letter. But the person behind the counter said it was a small parcel and charged me way too much for postage. This keeps happening and it shows that they just don't care about following the rules properly.
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Passport return service
I headed to the post office to return my passports and Hazel was absolutely lovely. She assisted us in selecting a more secure option, placed them in an envelope, and ensured that we were satisfied. Hazel was incredibly professional and dedicated to providing great customer service.
Dad's Birthday Present
I bought a glass picture for my dad's 90th birthday. It was all nicely wrapped up with bubble wrap and cardboard, even had 'fragile' tape on it. They sent it really quickly, but it ended up arriving two days late and was completely smashed. I was furious because I don't think I could have wrapped it any better myself. Dad's birthday ended up being ruined because of that, and I was absolutely livid!
Savings account disappointment
I opened a savings account with this company once, and it was an absolute nightmare. The website was so difficult to use, and the customer service people were useless. Every time I needed help, all I got was excuses and more confusion. It was really annoying and I wouldn't want anyone else to go through it. Just steer clear of this company to save yourself the stress.
Lost suitcase claim
I had a really disappointing experience with a travel insurance company when my suitcase went missing on a trip. I did everything they asked for to make a claim, but it was a nightmare trying to get it sorted and they ended up denying my claim. They wanted receipts, bank statements, and even photos of me wearing the stuff that was missing, which I couldn't provide. After so much bother and time wasted, they told me I wouldn't get anything back because of an excess fee. I felt really let down and frustrated by how unsympathetic and unhelpful they were throughout the whole thing.
Travel insurance policy
I bought travel insurance from this company and I have to say, I was really let down by the service I got. They said they would send me the policy documents by post within a certain time frame, but I never received them. So, I ended up wasting a whole day waiting for something that never showed up. I just think it's not on, the way they didn't keep me in the loop and didn't get things done on time, especially when it comes to something as important as insurance. It's pretty obvious they need to up their game when it comes to looking after their customers and being reliable.
Travel insurance
I recently bought travel insurance and I was really happy with how easy it was to get and the level of cover I got. The policy covered everything and made me feel much better about my upcoming trip. The customer service team were also really helpful and knew what they were talking about when I had questions.
Misleading delivery timing
I ordered a tracked parcel with a 48-hour delivery from this company, thinking it'd arrive on time. But the Royal Mail tracking said it was delivered on time when it actually came a day late. The difference between when it arrived and when they said it did was disappointing and made me doubt the reliability of their delivery. It's annoying that they say they hit their goals when it's clear they're not delivering on time. This has left me feeling disappointed and unsure about using this company again.
Travel insurance policy
My experience with that travel insurance company was so frustrating. Buying my travel insurance policy was such a drag - took forever. Dealing with long waits, unhelpful staff, and just a general lack of professionalism was so annoying. The staff seemed so uninterested and lazy, and it was obvious they weren't bothered about giving good customer service. It all left me feeling so annoyed and irritated that I definitely wouldn't recommend this company to anyone else.
Delayed Next Day Delivery
I wouldn't recommend going to this Post Office if you're looking for efficiency or professionalism. I sent a small envelope on Wednesday morning, paid extra for next day delivery before 1pm, and it's now Friday and tracking still hasn't shown it leaving the shop. When I contacted the shop, they had the cheek to suggest I check with Royal Mail. Shouldn't that be their responsibility? Royal Mail then told me to file a complaint and gave me a complaint number. Well done for dodging the issue! If you want your post to arrive on time, I'd steer clear of this place.
Purchased travel insurance
Yeah, so I decided to get this travel insurance, and honestly, it was a bit of a letdown. The whole process was a bit of a nightmare. Firstly, sorting it out online was a real hassle. It was all so confusing, I almost needed my mum to step in and help me out. And when I tried to get some help, the customer service was pretty poor. The people I spoke to weren't very friendly and didn't really seem interested in assisting me. And don't even get me started on the cost. It was way too expensive for what I was actually getting. And on top of that, the delivery took forever. I had to wait ages for my insurance documents to arrive. Overall, not a great experience at all.
Travel insurance purchase
I went to this place near the bank to get some travel insurance, you know? But the people there were really quite rude and unhelpful. I just think being nice doesn't cost anything, does it? In the end, I did manage to get my travel insurance sorted, but it wasn't the best experience, to be honest.
Lost phone insurance claim
I sent my iPhone abroad not too long ago, but it's been over three weeks and the person I sent it to still hasn't got it. Dealing with it has been such a pain as I had to jump through all the hoops to try and get the insurance company to pay up for the lost phone.
Travel insurance
I bought some travel insurance from a company, but I had a bad experience with one of their staff members. I emailed them about my concerns, but I haven't heard anything back yet. I think it's important for customers to get a quick and helpful response, so I'm disappointed that my feedback seems to have been ignored. Companies should deal with complaints quickly to keep a good reputation and keep their customers happy. I'm feeling pretty unhappy about the lack of response.
About Post Office Travel Insurance
If you go on holiday, you don’t want anything to go wrong. But chances are that it does happen sometimes, and it might as well happen to you. And when they do, you might be comforted by the fact that you are at least covered by good travel insurance. But which company offers the best travel insurance? One company that you can go to is Post Office Travel Insurance. But what can you expect from their policies? What does their cover entail? Do they really pay everything that they promise to pay? And how does their customer service react when you want to make a claim or have some other problem, question, or complaint? Read beforehand the reviews left by people that are already covered by Post Office Travel Insurance or have been so in the past. That way you can be sure that you are well informed before taking out one of their policies.
About Post Office Travel Insurance
Post Office Travel Insurance is an insurance company. They are part of Post Office, the financial services chain that also offers Post Office National Payment and Post Office Telephony, but also many other insurance policies like car insurance, pet insurance, motorbike insurance, etc. Post Office Travel Insurance is the branch that offers travel insurance. They offer a single trip policy that you can take out for just one holiday or trip. But you can also take out their annual multi-trip policy if you are a frequent traveler that wants to stay covered for a whole year instead of per trip. And they also have backpacker cover for people between 18 and 60 years old that take a gap year or want to travel the world. This policy covers one single trip up that lasts up to 18 months. And they also offer cruise cover, winter sports cover, family cover, golf cover, etc. Plus they have special arrangements for people older than 65 and people who have a pre-existing medical condition.
Services of Post Office Travel Insurance
You can take out the policies of Post Office Travel Insurance or at least get a quote via their website. That way you will know how much your premium will be. If you want to contact the customer service of Post Office Travel Insurance, for instance, because you want to make a claim, have a complaint, or want to ask a question, you can do that either via their online form or via telephone or email.
Complaints, Compliments, and Tips for Post Office Travel Insurance
Have you ever taken out any of the travel insurance policies offered by Post Office Travel Insurance? If so, you might be able and willing to tell us about your experience. How do their policies work? What did they cover? Have they paid when you made a claim or was all they did hide behind some bureaucratic nonsense? And what are the people that work there like? Leave a customer review and please let us know.
What cover does Post Office Travel Insurance offer? Read all about their single trip insurance, multi-trip insurance, covers, premium, policies & more.
Before taking out insurance
Firstly, before you take out insurance, you should consider answering the following questions. If the insurance company is an independent agent or an insurance company?
Secondly, you should research the company's history and reputation. And reading online reviews is a way to find out more about their consumer satisfaction.
Thirdly, you should also look into the insurance companies’ financial strength to be sure that they can cover your claims!
Fourthly, always looking into the coverage of an insurance policy. Make sure that what you need is what you get!
Fifthly, analyze and compare the price of an insurance policy. Whether you are taking out a home or health insurance, there is always a cheaper and (not always) a better option.
Finally, there are more things to consider before taking out insurance; matters as the ease of doing business like getting claims approved.
Also, if you are looking for reliable insurance companies, you can have a look at the following company or companies that have positive review scores on BritainReviews:
- Insure the GAP
- Avanti Travel Insurance
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Categories Post Office Travel Insurance
Insurance | Travel Reviews & Experiences
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Last update: March 2025
Review with most votes
Post Office Travel Insurance i
They are highly trustworthy. Known to quite efficient and projective with their work. There is very good word of mouth out there regarding these guys. Offer quite better offers,... Read onBy: Dr.Harrison Ferrao