If you go on holiday, you don’t want anything to go wrong. But chances are that it does happen sometimes, and it might as well happen to you. And when they do, you might be comforted by the fact that you are at least covered by good travel insurance. But which company offers the best travel insurance? One company that you can go to is Post Office Travel Insurance. But what can you expect from their policies? What does their cover entail? Do they really pay everything that they promise to pay? And how does their customer service react when you want to make a claim or have some other problem, question, or complaint? Read beforehand the reviews left by people that are already covered by Post Office Travel Insurance or have been so in the past. That way you can be sure that you are well informed before taking out one of their policies.
Post Office Travel Insurance is an insurance company. They are part of Post Office, the financial services chain that also offers Post Office National Payment and Post Office Telephony, but also many other insurance policies like car insurance, pet insurance, motorbike insurance, etc. Post Office Travel Insurance is the branch that offers travel insurance. They offer a single trip policy that you can take out for just one holiday or trip. But you can also take out their annual multi-trip policy if you are a frequent traveler that wants to stay covered for a whole year instead of per trip. And they also have backpacker cover for people between 18 and 60 years old that take a gap year or want to travel the world. This policy covers one single trip up that lasts up to 18 months. And they also offer cruise cover, winter sports cover, family cover, golf cover, etc. Plus they have special arrangements for people older than 65 and people who have a pre-existing medical condition.
Some reasons for taking out travel insurance
You can take out the policies of Post Office Travel Insurance or at least get a quote via their website. That way you will know how much your premium will be. If you want to contact the customer service of Post Office Travel Insurance, for instance, because you want to make a claim, have a complaint, or want to ask a question, you can do that either via their online form or via telephone or email.
Have you ever taken out any of the travel insurance policies offered by Post Office Travel Insurance? If so, you might be able and willing to tell us about your experience. How do their policies work? What did they cover? Have they paid when you made a claim or was all they did hide behind some bureaucratic nonsense? And what are the people that work there like? Leave a customer review and please let us know.
What cover does Post Office Travel Insurance offer? Read all about their single trip insurance, multi-trip insurance, covers, premium, policies & more.
Before taking out insurance
Firstly, before you take out insurance, you should consider answering the following questions. If the insurance company is an independent agent or an insurance company?
Secondly, you should research the company's history and reputation. And reading online reviews is a way to find out more about their consumer satisfaction.
Thirdly, you should also look into the insurance companies’ financial strength to be sure that they can cover your claims!
Fourthly, always looking into the coverage of an insurance policy. Make sure that what you need is what you get!
Fifthly, analyze and compare the price of an insurance policy. Whether you are taking out a home or health insurance, there is always a cheaper and (not always) a better option.
Finally, there are more things to consider before taking out insurance; matters as the ease of doing business like getting claims approved.
Also, if you are looking for reliable insurance companies, you can have a look at the following company or companies that have positive review scores on BritainReviews:
Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!
They are highly trustworthy. Known to quite efficient and projective with their work. There is very good word of mouth out there regarding these guys. Offer quite better offers, sometime you may find better around others but trust, realiablity and history is something you cannot get anywhere else.
Go for POST OFFICE travel insurance.
These guys help with everything.
Assistance is really great, educating actually, transparent as well.
Post Office Travel Insurance is appalling. Rude and aggressive staff on the phone (when you can actually get through to someone), they are also slow beyond belief and incompetent. I will never use them again.
Dont touch PO travel insurance with a barge pole. Refused refund due to Covid19 as they state that the cancellation was due to govt. action. Although it is sold as Post Office the insurers are a German company.
0 out of 10
AVOID AT ALL COSTS! Paid for an annual Premier policy in September 2019. Rang Post Office insurance this morning to check whether my family and I would be covered in the following circumstances on a trip to Rhodes in Greece next week (24/08/2020). At the time of writing this, Greece is on the exempt from advice against ‘all but essential’ international travel list for context.
a) in case of cancellation on FCO guidance?
b) in case of the requirement to quarantine whilst on holiday?
c) if we test positive prior to flying to Greece?
The answer I got was that the insurer would not cover any insurance claim arising from a pandemic. I asked the lady on the phone to direct me to the page and location of this advice on my policy document - she could not. Couldn't speak to a manager and had to raise a complaint. I asked when I would get an answer to my complaint - they would not specify as to when this would be dealt with! Have raised an urgent complaint with the FOS (Financial Ombudsman Service).
Terrible customer service. They make it very hard to contact them (especially during the Covid-19 pandemic). I had to cancel my holiday as I have an autoimmune disease and am at higher risk. When I finally managed to get through to a human being, they refused to refund me. I would not recommend the Post Office as a travel insurance provider. They quite obviously value profit ahead of customer service.
I booked a holiday with Thomas Cook a few months ago, purchased the travel insurance through the Post Office. Terrible customer service they wouldn't refund me the cost of the insurance as Thomas Cook had gone through. Don't even bother taking out insurance with this lot.
I bought travel insurance from the post office on line and I went to log in to my account and could , I call help line and was told the reason I could not log in was because I made a mistake with a date on the online form which I agreed with they put the mistake right and charge me £18 plus pence which I think was way to much.
We had our May 2020 holiday cancdlled. PO refuse to pay as they say their cover does not cover cancellation as a result of govt. action. I have also referred this to FOS.