Insurance has become an everyday part of many industries, both for consumers and industry. The rise of technology has not failed to innovate in the insurance space, commonly referred to as "InsurTech". As an increasing number of specialised, tailored insurance brands fight for customer attention, many are using the convenience of this technology to stand out. The efficiencies gained from this mean that the products can be more specific to a customers needs (for example a student living in a flat has a very different set of risks to a middle-aged father of 2 children). This can help guarantee no one pays more than they need to. Getsafe is one of these brands, disrupting the industry, making it's entry to the UK market in 2020. Finding the right brand for you is never easy however, and you should always vet companies properly before relying on them for coverage. This is especially important for such a new industry as insurtech, and customer reviews is one good way of doing this.
Getsafe GmbH is a Heidelberg-based German InsurTech company founded in 2015, that offers simple and digital insurance products that can be easily managed through an app, upgrading or changing your policy as your circumstances change. Since launching, they now have 85,000 customers in Germany, and launched in the UK in Q1 of 2020. The company targets the younger, tech-savvy generation (18-26 year olds) who are happier to trust the technology, taking advantage of the convenience as well as the cheaper prices insurtech companies can offer with less brick and mortar costs.
Interview with the founders of Getsafe in their head office
Across the UK and Germany, the products offered by Getsafe are followed here:
Dental Routine Care Insurance
Dental Treatment Insurance
Dental Replacement Insurance
Drone Liability Insurance
Bike Theft Insurance
Travel Health Insurance
The company positions itself as reinventing insurance through several innovations. One significant benefit is the use of AI to pinpoint the type and price of insurance a customer needs with just a few key data points. Making the app central to the service also means avoiding any paperwork, and allowing customers to alter their policy in real time. The app is also where customers are able to register claims, simplifying an often painful process. Their customer service is another cornerstone of their image, which includes a 24-hour chatbot.
What do you think of the experience so far?
Are you insured with this company? If so feel free to share your experience with all future customers and help give them some insight into the brand. Are you happy with their policies and have you ever had to make a claim? How did it go? Have you had any problems or have you been helped quickly and easily? Do you feel well looked after by their customer service team? What about the terms of the contract and the monthly contribution payments? All of this is important information that is of interest to others, especially as Getsafe is new to the UK market. Perhaps you have had to cancel in the past? How did they handle this process? Write about the experience you have had and tell us and other BritainReviews visitors what you can expect from this provider and whether you would recommend it or not.
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