Getsafe Reviews
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Insurance claim for a damaged flat screen TV during a move
Dealing with an insurance claim can often be a stressful and daunting process, but my experience with the company was surprisingly smooth and efficient. I had to make a claim for a damaged flat screen TV during a move, and I was impressed with how quickly the team responded. They found a similar TV on Amazon promptly, which I appreciated. However, I preferred to use Currys for their breakdown cover, even though the TV there was slightly more expensive. The team agreed to cover the extra cost without any hassle, allowing me to buy the TV without any additional stress. Their flexibility to accommodate my preferences and needs really made the whole claims process much less stressful and more convenient.
Pet health insurance claim processed efficiently
I had to make a claim with my pet health insurance company the other day and got a bit confused by the emails I got from the claims department. They kept asking for the same info I'd already given them, but I sent it again anyway. Luckily, they managed to sort out my claim pretty quickly in the end. It only took 10 days from when I sent in the documents to when they paid out. I'm usually not too keen on insurance stuff, but this time I was impressed by how smoothly it all went.
Insurance for expats in Germany
Oh my goodness, if you're relocating to Germany, you need to check out GetSafe - it's absolutely fantastic! They really understand the struggles of being new in a foreign country and they explain everything in such a clear way. The process of getting started with them was so straightforward and it's obvious that they genuinely care about their customers. I haven't had to make any claims yet, but for getting set up, GetSafe is truly brilliant!
Bike insurance claim processed quickly
I had to claim on my content insurance policy with an extension for my bike because it got stolen. But I was really surprised by how fast and well the insurance company dealt with it. They confirmed the money had been sent to me within just 10 days without any problems. I was happy with the whole process, everything went really smoothly. It was a relief to have such a good experience at a difficult time.
Dog Surgery Insurance purchase
I had an absolutely awful experience when my dog's surgery insurance got switched to this company. Out of nowhere, they hiked up the premium by five times without even giving me a heads up or explaining why. It honestly felt like a massive breach of trust and I just felt completely ripped off. The way they lack transparency and don't bother to communicate properly is just disgraceful. I urge you to stay well clear of them, trust me.
Animal health insurance taken over
My previous pet insurance was bought out by this company and they decided to bump up the cost by a huge 30€! I was really not pleased with that, so I made the decision to cancel. Despite that, I still noticed the money being taken out of my bank account. I also got 10 wrong emails, with constant apologies but no actual action being taken. I've had enough, so it's goodbye from me!
Quick and efficient insurance purchasing process
I was really happy with how easy it was to get my insurance from this company. Their website was dead simple to use, and I could see all the different coverage options and pick the one that worked best for me in no time. Everything went super smoothly with no problems or hold-ups. I'd definitely tell anyone to check them out if they want an easy insurance-buying process.
Insurance App
I've just started using this insurance app and I've got to say, I'm really impressed with it. It's so easy to use and it's all in English which helps me a lot in understanding and finding my way around my insurance policies. The consultants I've spoken to have all been really nice and helpful, giving me the info I need quickly.
Insurance purchase
I thought the website was really easy to use and navigate, which made it straightforward to understand the insurance options. Even though everything was done online, I still felt like I was dealing with a professional company. I've got a phone call booked in for the next few days, and setting it up was really simple too.
Insurance purchase
As a new customer, I've had a really positive experience with the customer service at this company. They've been really helpful and quick to respond to my emails and phone calls. The communication has been top-notch, and I'm grateful that they provide services in English for those who don't speak German.
Insurance claim experience
I've been really let down by this company. Their customer service is just awful - claims taking forever to process and hardly any communication. And to top it off, having Crawfords as the loss adjuster is just making things worse. They don't seem to have a clue and are far from professional.
Home insurance disaster
This home insurance company is a complete nightmare. Last weekend, I had a sewage flood and was really in need of help. But you know what? There was no one to assist me. My things got ruined, and the smell is just disgusting. It's so annoying to pay for insurance and then not get the help you require when things go wrong. I wouldn't advise anyone to use this company.
Cat health insurance
An unauthorized debit - very unprofessional!!! I switched my cat's health insurance from Coya to Luko to Getsafe. Many others here are in the same boat - my original insurance was cancelled on 31st May and they offered me a new one from 1st June with much higher premiums and worse coverage. I raised my concerns about the tariff change and the new contract within the given timeframe. An employee called "Julia" from Getsafe sent me an email on 27th May confirming that my contract would not be renewed from 1st June. Despite this, since then, I've been bombarded with emails asking me to add a payment method because they couldn't debit the premium. They said they would now do so via direct debit, even though I didn't authorise this for the non-existent contract. Today, on 6th June, Getsafe actually took money from my account without asking. I've blocked the transaction. I haven't seen such a mess of a company in a long time. I strongly recommend against entering into a contract with them. Let's wait and see what happens next.
My pet insurance
I'm really annoyed with this pet insurance company. They took over my previous one, Luko, which was great. The customer service at first seemed fine, but then they tripled my monthly payment without warning! I cancelled it through the app and confirmed it by email, yet they still tried to take the money from my account. When I complained, they apologised but still took the payment. I couldn't get through to anyone on the phone or app, so now I think I'll have to escalate this to their higher-ups to sort it out. Unbelievable!
Liability insurance claim
I must say, my experience with this insurance company has been absolutely awful. I needed to submit a liability claim, and they not only took forever to respond, but they also rejected my claim for reasons that seemed completely irrelevant. Now, I have no option but to take legal action against them because the way they dealt with my claim was totally unethical.
Easy explanation
I was struggling with something really difficult, but the person who assisted me made it all so simple! They answered all my questions and were really friendly, unlike those who can be a bit mean and make you feel stupid. Thank you so much, Mr./Mrs. Helper person!
Pet Insurance
I've had a bit of a rough ride with this insurance company. They were pretty quick at sorting out small claims, but their customer service really lets them down. I've had a hard time getting hold of anyone on the phone, and when I finally did, all I got was unhelpful standard responses to my emails. It seems like the only time they bother getting in touch is to try and push more insurance on me. To top it off, they raised my premium from 25€ to 53€ without any proper explanation.
When I tried to dispute it through the app, the button didn't even work, so I couldn't raise my concerns. I had to resort to cancelling through the chatbot, and I still haven't received confirmation, even though they've already taken the higher fee out of my account. Now I've had to contact my bank to reverse the charges. The lack of communication, poor service, and inability to look after customer accounts properly means this insurance company is definitely one to steer clear of.Fire Emergency
So I had a fire at my house and I couldn't get through to the emergency services at all, not by phone or email. It's just really crazy that they wouldn't respond to such a big situation like a fire.
Recent experiences
So, over the past few weeks, I've had some pretty terrible experiences. Recent experiences took a bunch of money from my account without even letting me know, can you believe it? Turns out they forgot to collect one of my premiums since last October and then decided to take it all at once. Not cool at all! On top of that, they doubled the price of my dog's health insurance, which is just so unfair. And to make matters worse, a lawyer got in touch about an issue I had already sorted out ages ago. It was all really confusing and frustrating. I still don't understand what I'm actually paying for and why they haven't been processing my claims. I don't have much faith that they'll actually be there to help me when I need them. Definitely time to look for a new provider.
