Lemonade - Overall Rating based on 19 reviews
Featured Reviews
Reviews (19)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Efficient and user-friendly claims process
I had a really easy time dealing with this company for my claim. Everything was done online and the instructions were really clear. I was really impressed by how quickly they got back to me, especially considering how stressful the whole situation was.
Smooth claim process
I've just made a claim and I was really pleased with how straightforward the whole process was. The company really helped me out and I didn't have to deal with any unnecessary stress or bother. I was impressed by how quick and professional they were, and I would definitely suggest them to anyone in a similar situation.
Renter insurance coverage
Hey everyone, just a quick heads up. I'd recommend avoiding this company if you don't want to deal with any unnecessary stress. I signed up for a month of renter's insurance for my son's internship in Chicago, but now they're trying to charge me for a whole year. On top of that, cancelling the policy has been a real nightmare. Trust me, it's not worth the hassle. Just steer clear of them.
Customized insurance plan
I found it really easy to customise an insurance package that matched my particular requirements. The platform was simple to use and easy to understand, which helped me choose the specific coverage options I needed without any trouble. Plus, when it came to making claims, I didn't face any problems at all. The whole process was smooth and quick, making sure that my insurance claims were handled swiftly and professionally. In general, I was really impressed with how I could personalise my insurance and how easy the service was to use.
Quick and straightforward transaction
The transaction went really smoothly and easily. I found it great that they didn't use any complicated language, so it was easy for me to understand. But, gotta say, I didn't like how the AI spoke to me so informally. I prefer a more traditional approach.
Pet insurance claim reimbursement
My dog Scooby seemed to be struggling with one of his legs over the weekend, so I decided to take him to a clinic for a check-up and some X-rays. Even though it wasn't our usual vet, everything went really well. They did a great job with the examination, X-rays, and giving him the right medication. Luckily, it turned out that Scooby just had a strain. I filled in a claim and was really pleased to see the money back in my account just a few days later. Overall, I'm really happy with the pet insurance service. It was quick and efficient, just what we needed in a moment of panic.
Policy cancellation during difficult times
As a customer, I've recently had the bad luck of having my insurance policy cancelled by the underwriter during these tough times of the Covid pandemic. Even though I was always on time with my payments, I was really frustrated and let down by this sudden decision. It feels like all the money I've put towards my policy has gone to waste, leaving me without the important coverage I was counting on.
Expensive insurance premiums
I've just shelled out loads on insurance with this company, and now they've gone and hiked up my premiums for no good reason. I've always stuck with them, never even made a claim, but they've shown no loyalty in return. Seems like all they care about is their profits, not treating their customers right.
Peace of mind for pet health
As someone who's new to owning a pet, I reckon getting pet insurance is a real good idea. I've had to make claims for different health problems my dog has had, and every single one was sorted out quick as a flash. It's dead handy to upload all the documents you need through the app, and my last claim got given the go-ahead in just 10 seconds! That just shows how well the insurance company works. All in all, it's really helped ease my worries about my pet's health, and I'm well chuffed with the service.
Quick and efficient claim process
Filing a claim was so easy! I didn't even have time to finish my cuppa before they approved it. The whole process went really smoothly, no hassle at all, and before I knew it, the money was in my account. Such great service all round!
Two successful claims
The procedure went really smoothly and the people dealing with it were really understanding. Unlike other insurance companies where it seems like they are just trying to avoid giving you anything, with this company, they actually listen to you. I've had to make two claims on my insurance so far and they were both sorted out in under a week.
Camera insurance purchase
I strongly advise against dealing with this company. I thought by having camera insurance, I would be covered if anything happened to it. However, when my camera was stolen at the airport, they refused to give me any reimbursement. I was asked for excessive proof like a video of me using the camera, which doesn't make sense as the camera is used for recording, not to record me. The person I spoke with was extremely rude and kept saying it was my fault for the theft, calling me careless and negligent for not checking my camera until later. The customer service was terrible, and they made me feel like the theft was my own fault.
Puppy emergency
Our wee pup ended up having a fit after scoffing down something dodgy, and it was a proper frightening experience that cost us a pretty penny. Thankfully, the vet was just down the road and managed to sort him out sharpish. Lemonade came through like a champ, sending the cash to lend a hand within a couple of days. Big thanks for being there for us when we really needed the support!
Pet insurance claim
I've been with them for a couple of years now, and I had to claim for my poor dog's injury recently. The process was so quick and easy, I couldn't believe it. I sent in the claim and bam, within a day, the money was in my account. I was really impressed by how fast and efficient they were.
Quick and efficient claim process
I just wanted to share my experience of submitting a claim recently. I was really impressed by how fast and smoothly it all went. I sent the claim on a Friday and boom, by Tuesday the money was in my account. The whole thing was so easy and hassle-free, all thanks to the user-friendly app that pretty much does it all for you. It was definitely one of the best decisions I've made since getting my dog.
Home insurance claim
I recently had to make a claim on my home insurance because of a burst pipe causing damage to my property. Lemonade really impressed me with how professionally and efficiently they dealt with the situation. Despite it being quite a stressful time, they managed to make the whole process really smooth and simple for me.
I had to sort out temporary accommodation while the repairs were being done, and Lemonade took care of all the costs without me having to worry about a thing. The agent I spoke to was really friendly and knowledgeable, which gave me a lot of confidence in their services.
I was so impressed with their coverage and customer service that I ended up taking out renters insurance with them as well. I highly recommend Lemonade for their outstanding service and I really hope they start offering car insurance in my area soon.Policy coverage update
I recently tried to update my policy online to add more insured details, but even after putting in all the necessary info, the changes didn't show up. When I reached out to customer service for help, all I got back were those generic email replies telling me to input the information on the website again. No matter how much I tried to explain the problem, the responses just stayed automated and didn't help at all. This lack of personal touch in their customer service left me feeling frustrated and disappointed with the whole thing. It's clear that there's a real lack of human contact in their customer service team - it's all just computer-generated responses. So, I've decided to ditch my coverage with them and find a different provider that offers better customer support.
Inboedel insurance claim
I had to make a claim on my home contents insurance after my house suffered water damage in February. Luckily, the whole process went really smoothly and efficiently. The customer service team were really helpful and guided me through everything. I managed to get my claim sorted out quickly and easily. All in all, I'm extremely happy with the service I received from the company.
Claim made on app
I had a go at making a claim on the app, and it all went pretty smoothly. But then things changed when I needed to chat with a representative. I wanted to ask a question, but the rep just kept giving me generic responses instead of actually helping me. It was really annoying and not what I was hoping for.
Review with most votes
Home insurance claim
I recently had to make a claim on my home insurance because of a burst pipe causing damage to my property. Lemonade really impressed me with how professionally and efficiently t... Read onBy: Parker