Scottish Friendly - Overall Rating based on 20 reviews
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Pension cash-in process
I had such a nightmare trying to cash in my pension with this company. I started the process back in February like they told me to, and they said it would take about 8 weeks. What a joke! I had to call them practically every day, and I ended up speaking to over 15 different people who didn't seem to have a clue what was happening. They kept feeding me lies about the process, and they even lost my ID that I had to send them twice by email. It was really stressful and frustrating, and I wouldn't want anyone to go through the same thing. Trust me, stay away from them at all costs.
Easy application process
I found the application process with Scottish Friendly really easy and hassle-free. They sent me all the paperwork promptly and it was explained very clearly, which made everything run smoothly. I liked how they paid attention to the little details and made sure the information was easy to understand.
Long-term investment performance
I'm really let down by how my investment with this company has turned out. In the last ten years, my money has dropped by over 20%, which is not what I was expecting at all when I decided to invest with them. It's disheartening to see such bad results after trusting them with my money for so long. I wouldn't suggest investing with them if you want to actually make a profit.
Quick and easy sign up process
I was really pleasantly surprised by how easy and straightforward the sign-up process was. The offer was fantastic and the email confirmation was really easy to understand. Thanks for making it a breeze to sign up as a customer! 👌
Investment opportunity
When looking into potential investments, it looks like the product has a lot of promise. But I've been having some trouble with managing my account online. Setting it up was a bit of a pain, and it's been getting in the way of me being able to easily sort out my funds when I'm out and about. It would really help if the account management process could be made simpler and more user-friendly, so it's easier for customers like me to use.
Account setup
I was so happy with how my account was set up. Everything I needed was easy to find and understand, making the whole process really smooth. It made me feel like the company was trustworthy and upfront.
Trouble with opening my ISA
I'm pretty frustrated because it's been 2 weeks and my ISA still isn't open. I left a review sharing my irritation, and they told me to email them. It's been another 3 weeks now, and even though they replied to my Trustpilot message, my problem hasn't been fixed. I've managed to easily open four other ISAs in a short time, so this situation is disappointing. If they can't open an ISA for me, they should just tell me instead of dragging this out and wasting everyone's time.
Policy maturity issues
I am really not happy with the service I have received when it comes to the maturity of my policy. I've told them what I want multiple times in the last six months, but all I get are excuses and no resolution. I'm thinking about getting the financial ombudsman involved to sort this out.
Junior ISA setup
I found it really easy to set up my child's junior ISA with this company. I could easily invite family members to contribute too, which made everything run smoothly without any hassle. The online platform was user-friendly and I had no trouble finding my way around all the different options. Overall, I was really impressed with the efficient service they offered.
ISA purchase via Top Cashback
I signed up for an ISA through Top Cashback, they said I could get a £320 cashback if I invested £100 a month. But it's been seven months now and I still haven't got the cashback. When I asked the company about it, they just blamed Top Cashback, and then Top Cashback blamed them. It's frustrating that no one is taking responsibility, it makes me doubt if this deal is even legit.
Investment application via app
I've just finished applying for my investment using the app and I must say, it was so easy and convenient. I found the whole process to be really straightforward and simple to follow. The app gave me clear instructions and guidance throughout, making everything run smoothly and quickly. I was especially impressed by the amount of detail and information provided, helping me to make informed choices about my investment. All in all, I would definitely recommend using the app for any upcoming transactions.
Pension drawdown delay
I'm really disappointed with the service I've received from this company. I've been waiting on a form to be emailed to me since May 10th and I've heard all sorts of excuses as to why it's taking so long. The poor communication and slow responses to emails and letters is just not on. I had a much better experience with Prudential, they managed to sort out a similar process in just 7 weeks. I wish I'd gone with them instead and I'd recommend others steer clear of this company.
ISA for son
I'm really sorry to hear about the bad time your son had with the company that was supposed to offer him an ISA. It's worrying that he lost access to his account when he turned 18, and the problems he's had dealing with them. It's not right that it's been over a month and he still can't get to his money, and on top of that, they're not even communicating with him. It's a good idea to reach out to the FCA for advice in this situation because they can help figure out what to do next to sort out this problem.
Stocks and Shares ISA
I recently saw an ad for a Stocks and Shares ISA and thought I'd look into it. I already have a few saving ISAs, so I wanted to see what the stocks and shares side was all about. After thinking it over, I decided to go for it and set up an account online. It was actually really easy and simple, with no problems at all. I chose to set up a direct debit for monthly payments so I don't have to think about saving each month. I'd definitely suggest it to anyone thinking about opening an account in this area.
Setting up a Junior ISA
I found it really easy to set up a Junior ISA, they gave me really clear instructions to follow. I got all the documents through quickly after I finished the application. I was impressed with how efficient the service was and I’ll definitely think about using them again for another ISA in the future.
Customer service disappointment
I came across a review claiming those people are really fake. At first, I assumed maybe it was just a one-off bad experience. But then I had an issue with what I bought and I sent them all the details they wanted. And guess what? They pretty much just ignored me! I received a generic response that didn't even acknowledge my problem. It's such a joke!
Refused payment issue
I got in touch with SF to chat about a payment that was turned down for a plan I already had. The person I spoke to was really great and explained the problem clearly. However, it did take 3 weeks to sort out from when I first called. SF did send an email saying sorry for the hold-up, but they could improve by being quicker with their communication for a better rating.
15 year money builder
I had two policies with this company and had a very bad experience getting my money back from them when the first policy matured, the second one is the same, this company is not to be trusted. I’m disgusted by them
ALL INVESTMEN EATEN BY FEES
I invested until today 220... and my account shows 220.89.. all my shares was in rise..but they managed to eat everything somehow
Best services that i ever got
I was really looking for a financial service for saving my money. I was so desperate and in hurry, not just that my previous experience with a financial company was so bad that I don't want to take another stupid step which causes me to lose my money again. Well, I searched a lot and finally, i found Scottish friendly, at starting I was little suspicious but after having a good chat with the member of this company and understanding how they are going to help me. Recently I have completed one year with Scottish friendly I must say its amazing. my experience with them is outstanding, the best thing about them is I can contact them whenever I want. The problem with my previous finance helpers, they were so late and lazy and I never got my reply on time. not with Scottish friendly, they provide an email address to me, I can send regular emails and ask quarries as well as I can contact on call.
Review with most votes
Best services that i ever got
I was really looking for a financial service for saving my money. I was so desperate and in hurry, not just that my previous experience with a financial company was so bad tha... Read onBy: Nic efron