American Express Reviews

: 23
13% Would buy here again

Most relevant positive review

  2024-02-15
Credit card purchase
I've been with American Express for a few years now and I've never had any problems wit...Read on
Stephanie Evans

Most relevant negative review

  2024-03-10
Useless card in the UK
This card is completely useless in the UK, I chucked it away after just 2 months. I reckon anyone...Read on
S. Cook

Review with most votes

  2022-04-16
Credit card
American Express credit card is one card I have come to like a lot as someone who does internatio...Read on
Andrew Jacobson

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    Credit card

    American Express credit card is one card I have come to like a lot as someone who does international payments often. I would say aside the fact that today there are many credit/debit cards issued to holders for international transactions, I still prefer American Express card over others for a variety of reasons. While I have also tried out other cards, unfortunately, that feeling of being unsafe was always there, suspecting the company securing the card could be hacked any time. On the contrary, I have had no such fears about American Express knowing how long the company has been in the business and since I started using American Express card, I have no issue of fraud or related complaints. Surely a safe card to use.


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    Credit card purchase

    I've been with American Express for a few years now and I've never had any problems with my credit card account. Requesting a credit limit increase is pretty easy, but it would be nice if they gave some advice on how much to ask for. Unlike my other cards, American Express doesn't raise my credit limit without me asking, which some people might like and others might not.


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    Online credit card purchase

    I recently had a go at making an online credit card purchase, but oh dear, it was an absolute nightmare. So, I got my hands on a new card and thought I'd give it a whirl for an online buy, but it just wouldn't work. I got in touch with customer service for a bit of help, but unfortunately, the advice I got was totally off the mark and didn't really do much to help me out. They reckoned I needed to use the card at a machine first to activate it, but even after I gave that a go, I was still running into problems left, right, and centre. They then suggested I just keep trying the wrong PIN until it sorted itself out, which was just a nonsensical and inconvenient idea, especially since I was already in a bit of a rush at the airport. The subpar service I got has honestly left me feeling pretty let down.


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    Dating site membership dispute

    I'm really disappointed with the lack of help I got from my credit card company when I tried to dispute a charge for a dating site membership. I've been a customer for over thirty years, so it was a bit shocking to hear that they couldn't do anything about the merchant's no-refund policy. It's made me feel like they don't value me as a cardholder, and I'm thinking about looking for a new company to do business with.


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    Flight ticket purchase

    I recently bought a flight ticket and the deal included a new credit card with a WELCOME BONUS of $400 in statement credit. I was excited about the bonus but after getting approved for the card and making the payment for the ticket, I was shocked to see that there was no sign of the $400 statement credit on my new credit card. I got in touch with customer service to ask about the bonus, and they told me that only the card was approved, not the bonus. It seems a bit fishy to me and I just want to give a heads up to others to be careful when dealing with these kinds of promotions.


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    Account closure without reason and balance passed to outside company

    My experience with this company was absolutely shocking. I was a responsible customer, but they closed my account out of the blue with no explanation or heads up. To top it off, they handed my account balance over to another company, which made me feel really let down and angry. I can't even begin to explain how upset I am with how they dealt with this whole situation. I now have zero trust in this company and I recommend that others stay well away.


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    Useless card in the UK

    This card is completely useless in the UK, I chucked it away after just 2 months. I reckon anyone who rates it 5 stars must be on the company's payroll, there's just no other excuse for it.


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    No lounge access at Terminal 8.

    While I was at JFK airport in New York, I discovered that there is no longer any lounge access for most flights to Italy from Terminal 8, where my flight was departing from. Apparently, there used to be a lounge for Amex Platinum customers, but it has disappeared. I feel like I've been robbed, Amex! This is definitely not the way to conduct business!


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    Credit card issue

    I had a bit of a bad time with my credit card company recently. I accidentally signed up for the wrong card, so I got in touch with their customer service to ask if I could switch to the right one and still get the first year free deal. They weren't very helpful or understanding, and they turned down my request. I even made a formal complaint, but never heard back from them. To top it all off, I found out that the welcome bonus was raised from 2,500 miles to 10,000 miles after I signed up, which made me feel let down and annoyed.


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    Trying to talk to this bank

    Talking to this bank is like banging my head against a brick wall, they just keep cutting me off. I'm just trying to have a casual chat and sort out some things with them, but it's just not happening. It's really getting on my nerves and I can't be bothered anymore.


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    credit card services

    I'm really not happy with the credit card services I've been getting lately. The high interest rates and inflexibility when dealing with customers just isn't on. The way the company handles customer service is so rude and arrogant, I've never been treated like this by a financial institution before. American Express freezes accounts and asks for unnecessary bank statements, even when payments have been prompt and in full. It feels like they're invading my privacy with all this scrutiny, especially when I've been a loyal customer for so long.

    Also, the customer service they outsource is useless and badly managed. The responses to complaints are so generic and they don't seem to even try to address the issues raised. The fees charged by American Express are way too high compared to what you actually get from them. Other credit card companies really know how to reward customer loyalty, but American Express is just falling short.

    Honestly, I'd suggest not using American Express credit cards because they just don't give you enough value for your money and they treat customers disrespectfully.


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    Refund for Lacoste offer

    I phoned up to ask about my refund for a Lacoste deal that I haven't got yet. The customer service was really uncaring and didn't help at all, and I couldn't even make a complaint. The person on the phone actually put the phone down on me just because she didn't like what I was saying, even though I was being very polite. What she doesn't get is that it's customers like me that keep her in a job. I'm going to cancel all the services I have with them. They can manage just fine without my custom.


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    60,000 welcome bonus points

    I applied for a credit card on the BA website after they said I'd get 60,000 welcome bonus points. But when my card got approved, I didn't get the points. I messaged customer service on the app and told them I only got the card because of the bonus points, otherwise I wouldn't have bothered. Instead of fixing the problem, they said they would close my account. This was my first time dealing with this company and I'm really let down by how they dealt with it.


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