American Express - Overall Rating based on 23 reviews
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Online credit card purchase
I recently had a go at making an online credit card purchase, but oh dear, it was an absolute nightmare. So, I got my hands on a new card and thought I'd give it a whirl for an online buy, but it just wouldn't work. I got in touch with customer service for a bit of help, but unfortunately, the advice I got was totally off the mark and didn't really do much to help me out. They reckoned I needed to use the card at a machine first to activate it, but even after I gave that a go, I was still running into problems left, right, and centre. They then suggested I just keep trying the wrong PIN until it sorted itself out, which was just a nonsensical and inconvenient idea, especially since I was already in a bit of a rush at the airport. The subpar service I got has honestly left me feeling pretty let down.
Dating site membership dispute
I'm really disappointed with the lack of help I got from my credit card company when I tried to dispute a charge for a dating site membership. I've been a customer for over thirty years, so it was a bit shocking to hear that they couldn't do anything about the merchant's no-refund policy. It's made me feel like they don't value me as a cardholder, and I'm thinking about looking for a new company to do business with.
Flight ticket purchase
I recently bought a flight ticket and the deal included a new credit card with a WELCOME BONUS of $400 in statement credit. I was excited about the bonus but after getting approved for the card and making the payment for the ticket, I was shocked to see that there was no sign of the $400 statement credit on my new credit card. I got in touch with customer service to ask about the bonus, and they told me that only the card was approved, not the bonus. It seems a bit fishy to me and I just want to give a heads up to others to be careful when dealing with these kinds of promotions.
Account closure without reason and balance passed to outside company
My experience with this company was absolutely shocking. I was a responsible customer, but they closed my account out of the blue with no explanation or heads up. To top it off, they handed my account balance over to another company, which made me feel really let down and angry. I can't even begin to explain how upset I am with how they dealt with this whole situation. I now have zero trust in this company and I recommend that others stay well away.
Useless card in the UK
This card is completely useless in the UK, I chucked it away after just 2 months. I reckon anyone who rates it 5 stars must be on the company's payroll, there's just no other excuse for it.
No lounge access at Terminal 8.
While I was at JFK airport in New York, I discovered that there is no longer any lounge access for most flights to Italy from Terminal 8, where my flight was departing from. Apparently, there used to be a lounge for Amex Platinum customers, but it has disappeared. I feel like I've been robbed, Amex! This is definitely not the way to conduct business!
Credit card issue
I had a bit of a bad time with my credit card company recently. I accidentally signed up for the wrong card, so I got in touch with their customer service to ask if I could switch to the right one and still get the first year free deal. They weren't very helpful or understanding, and they turned down my request. I even made a formal complaint, but never heard back from them. To top it all off, I found out that the welcome bonus was raised from 2,500 miles to 10,000 miles after I signed up, which made me feel let down and annoyed.
Trying to talk to this bank
Talking to this bank is like banging my head against a brick wall, they just keep cutting me off. I'm just trying to have a casual chat and sort out some things with them, but it's just not happening. It's really getting on my nerves and I can't be bothered anymore.
Credit card purchase
I've been with American Express for a few years now and I've never had any problems with my credit card account. Requesting a credit limit increase is pretty easy, but it would be nice if they gave some advice on how much to ask for. Unlike my other cards, American Express doesn't raise my credit limit without me asking, which some people might like and others might not.
credit card services
I'm really not happy with the credit card services I've been getting lately. The high interest rates and inflexibility when dealing with customers just isn't on. The way the company handles customer service is so rude and arrogant, I've never been treated like this by a financial institution before. American Express freezes accounts and asks for unnecessary bank statements, even when payments have been prompt and in full. It feels like they're invading my privacy with all this scrutiny, especially when I've been a loyal customer for so long.
Also, the customer service they outsource is useless and badly managed. The responses to complaints are so generic and they don't seem to even try to address the issues raised. The fees charged by American Express are way too high compared to what you actually get from them. Other credit card companies really know how to reward customer loyalty, but American Express is just falling short.
Honestly, I'd suggest not using American Express credit cards because they just don't give you enough value for your money and they treat customers disrespectfully.Refund for Lacoste offer
I phoned up to ask about my refund for a Lacoste deal that I haven't got yet. The customer service was really uncaring and didn't help at all, and I couldn't even make a complaint. The person on the phone actually put the phone down on me just because she didn't like what I was saying, even though I was being very polite. What she doesn't get is that it's customers like me that keep her in a job. I'm going to cancel all the services I have with them. They can manage just fine without my custom.
60,000 welcome bonus points
I applied for a credit card on the BA website after they said I'd get 60,000 welcome bonus points. But when my card got approved, I didn't get the points. I messaged customer service on the app and told them I only got the card because of the bonus points, otherwise I wouldn't have bothered. Instead of fixing the problem, they said they would close my account. This was my first time dealing with this company and I'm really let down by how they dealt with it.
Groceries purchase
I went to pay for my groceries with my credit card, but to my surprise, both my gold and platinum cards were not accepted. That really annoyed me and made me feel let down by this company's card services. I've been a loyal customer for a while, but the recent changes have left me disappointed. And when I tried to contact customer service for help, they were so unhelpful. It's sad to see the quality drop from a company I used to trust. I wish I could give this experience zero stars. On the other hand, I've heard good things about a different credit card provider, so I'm seriously thinking about switching to them for better service.
Centurion card issue
The experience with a representative called Michael was awful. He was really rude and even gave me wrong information about my card. I hold a Centurion card, so I was shocked when Michael said I had a gold card instead. When I told him he was wrong, he just said he didn't care because he was leaving soon anyway. This kind of behaviour is just not ok, and I can't believe someone like Michael is representing the company. If he worked for me, he'd be gone before you know it.
Platinum Card purchase
I've recently got myself a fancy high-end credit card, thinking I'd be getting loads of great benefits and perks. But, to be honest, the only thing that's actually working as it should is the Priority Pass Lounge access. It's almost like they're making it as tricky as possible for customers to actually use the benefits they promise. As a new customer, I was supposed to get 75,000 bonus points, but whenever I try to claim them, I'm told I'm not eligible for some reason or another. And those dining credits they said I'd get as part of the deal? Nowhere to be seen.
I've got to be honest, it all feels a bit like a big con, and when I've tried to raise my concerns over email, the responses just seem to vanish into thin air. Customer service? Forget about it. Dealing with this card has been such a waste of time and effort that I've got no choice but to cancel it. The only good thing about it is the Priority Pass access, which thankfully does actually work as advertised.Difficult user experience
The card is a nightmare to use, hardly any shops take it and there's so many extra steps like waiting for codes via text just to make a simple payment. Checking the balance is a nightmare too, have to remember a complex password with impossible requirements to memorize. Why can't they just use a simpler system like BankID? The only good thing is the cashback feature, but it's useless when you can't even use the card anywhere. I definitely wouldn't recommend this service, actually strongly advise against it. And to top it off, you can't even store the card on your phone, you have to carry it around. The whole company feels ancient, like they're stuck in the 80s.
Platinum cardholder experience
I totally agree with all those negative reviews about platinum cardholders. Why should you have to fork out extra for a service that's just not up to scratch? And don't even get me started on the whole double billing fiasco with car rental companies – I provided all the evidence, but they still had the nerve to say I was in the wrong. It's a total nightmare!
Gold reward card suspension
I've been using my Gold reward card from them for ages. And then out of nowhere, they suspended it without even telling me why! I always pay on time and never had problems before, so it's really unfair. I called them up and they said my account will be closed, but they won't give me a reason! I'm still waiting for more information, it's been forever!
Corporate card application
I applied for a corporate card with American Express not long ago and chose the express service, thinking I would get the card in 5 days. But it's been nearly 3 weeks now, and even after ringing customer service three times, I still don't have it. The person I spoke to today said I would have to wait another 2 weeks, making it 5 weeks in total. That's way longer than they initially said, and honestly, it's really annoying and disappointing.
Business account closure
I had a really frustrating experience with my business accounts recently. I got an email asking for more documents, which I sent straight away. But then weeks later, I was told my accounts were being closed because of lower profits or not providing the docs, which weren't accurate as I had been very careful to give all needed info. The real reason for the closure turned out to be because my husband's personal account was cancelled, which somehow led the bank staff to make wrong assumptions. This kind of behaviour is unfair and totally not on.
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