American Express32 reviews
This score is based on 32 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not quite the premium feel
I told customer service I couldn't renew while they sorted a promised $100 credit on my corporate card, they said they'd call back, they didn't, and then charged me the full £325 fee anyway. When I chased it, staff kept saying I missed the 30‑day window — which I only did because there was no callback and no follow‑through. Worse, different reps denied earlier conversations, there was no way to email evidence, and nothing seemed logged internally. I ended up involving the CFPB to get anyone to look at it. They eventually admitted an error, which felt like a small win, but still wouldn't take full responsibility or refund me. So yeah, it was frustrating and poorly handled. I stayed sceptical the whole time and only softened a bit when they conceded the mistake — I'm keeping the card for the benefits, but I'll be much more cautious and document everything next time.
Gran's AMEX mess
the customer service was useless and it ended up closing my gran's account without clear answers. I first noticed something was wrong when her renewal pack landed through the door — she’s had the card since 1983, so we assumed it was fine. She doesn’t use the internet or have Wi‑Fi, so everything had to be done by phone. We rang four times. Every time we were told to “go online” or passed along, and none of the reps would accept a payment from me even though I offered to pay on her behalf. That stuck in my throat — banks usually just want the money, right? Not here. After a lot of running around we never received a final statement, don’t know the final balance, and were simply told the account was closed. Oddly, the only thing they did promptly was place a fraud alert when the card was renewed at the end of July 2025 — that actually surprised me, in a small way, because at least something got through. The people we spoke to were mostly offshore staff and, to be fair, not aggressive, just unable or unwilling to help beyond reciting the same line about online access. I warned my sister and neighbour after this — don’t assume legacy equals reliability. If you or someone vulnerable relies on phone support, I wouldn’t recommend them based on our experience. It’s efficient only if you can use their digital channels.
Good card, annoying admin
I was at the kitchen table reading the benefits sheet my friend had pushed across — the Platinum card, big annual fee, decent perks. My scepticism was immediate; a mate had recommended it but I worried whether the service would match the price.
Missed pickup, decent ride afterwards
clean, comfortable, smooth ride, driver professional — so the product itself delivered as promised, I’ll give it that. What spoiled the experience was the communication, or rather the lack of it, and the finger-pointing afterwards. The limo company apologised and sorted things quickly when they were involved; Amex, however, kept shifting blame and didn’t own up to the mistake. I ended the day mildly satisfied with the actual transport but irritated by the avoidable delay and the customer service runaround. If you use this perk, double-check meeting details yourself and insist on a direct number before arrival. It would be nice if the membership actually meant a bit less hassle next time — or at least some accountability when they mess up.
A bit of a rollercoaster
quick approval, no faff, card arrived and I got on with stuff. My first impression was positive, I thought “this’ll do” and it did, for a long while. Then out of the blue I got a call asking for bank statements — I sent them straightaway, same day, all calm about it. A few days later I was told the card would be cancelled because the business financials didn’t meet whatever internal rule they’d apparently just noticed. That bit felt harsh, I won’t lie. I’ve got to be fair though: the people I spoke to on the phone were polite and tried to explain the process, even if the outcome was frustrating. It just stung because the timing was awful and it forced me to sort out repayment faster than expected — not great when you’re juggling invoices. Overall I’m glad the account was managed promptly and staff were courteous, but the sudden closure and lack of earlier checks left a sour note. I’m hopeful they’ll tighten up communication for others, because the start was promising.
Quiet cracks in the roof
It started as small signs. Quiet comments in corridors. Then it became harder to ignore. There appears to be a clear pattern of favouritism that shapes decisions here. People get moved up or noticed in ways that don’t match their output. I don’t mean the odd lucky break. I mean repeated choices that look more personal than performance-driven. That one thing has a ripple effect. Morale dips. Trust frays. People stop volunteering ideas. They watch who’s in favour and who isn’t, and they act accordingly.
Technical gaps show up too. In meetings on project direction, leaders often don’t seem to have the depth of domain knowledge the situation calls for. That leads to slower decisions, sometimes the wrong decisions, and then blame lands on the team. It’s confusing, because the team fixes problems but gets the heat. You end up spending time protecting yourself rather than moving projects forward.
One detail I want to flag more than anything is the perceived partiality in promotions and shout-outs. It’s not dramatic every day, but it’s consistent. That consistency is what kills confidence. People whisper about who’s supported and why. That creates discomfort, especially when objective measures exist but are ignored. It’s unfair, and it’s visible.
The leadership style feels defensive. Dissent is not welcome. Questions are tolerated, most of the time, but not always. Raise a concern and you can feel the temperature change. That reduces psychological safety. Teams close ranks, or they leave. Attrition has been noticeable. Productivity suffers. Simple.
If I’m asked for practical advice, I’d suggest anonymous, structured feedback. Not once, but regularly. Use 360-degree reviews, and actually act on them. Hold leaders accountable for fair processes, not just targets. Make expertise a requirement in decision forums, or at least include domain experts. That would help.
I’m not catastrophising. I just want the company to work better. A fair system would restore a lot of the goodwill that’s been lost. If you’re a colleague reading this, document outcomes and speak up in safe channels. If you’re management, take the noise seriously. It’s not just grumbling — it’s a pattern.Half convinced, then mildly relieved
annoying start, but it does work. Took a bit of digging and patience.
Halfway through I realised this would be a right faff
I ordered online, felt a bit uneasy about the seller beforehand — their site looked a bit thin, reviews were mixed, so I even hesitated before paying with my American Express. I figured their buyer protection would cover me if things went pear-shaped. That was one of the reasons I stuck with AmEx, frankly.
The moment the refund finally landed
I remember the exact afternoon — sitting on my living room floor, unwrapping the shed like it was Christmas, then finding a great big splintered mess inside. At first I thought, well, these things happen. The retailer agreed it was knackered, I sent photos, they said they’d sort it. Sorted? Not exactly. That’s where the slow-motion farce began.
Online credit card purchase
I recently had a go at making an online credit card purchase, but oh dear, it was an absolute nightmare. So, I got my hands on a new card and thought I'd give it a whirl for an online buy, but it just wouldn't work. I got in touch with customer service for a bit of help, but unfortunately, the advice I got was totally off the mark and didn't really do much to help me out. They reckoned I needed to use the card at a machine first to activate it, but even after I gave that a go, I was still running into problems left, right, and centre. They then suggested I just keep trying the wrong PIN until it sorted itself out, which was just a nonsensical and inconvenient idea, especially since I was already in a bit of a rush at the airport. The subpar service I got has honestly left me feeling pretty let down.
Dating site membership dispute
I'm really disappointed with the lack of help I got from my credit card company when I tried to dispute a charge for a dating site membership. I've been a customer for over thirty years, so it was a bit shocking to hear that they couldn't do anything about the merchant's no-refund policy. It's made me feel like they don't value me as a cardholder, and I'm thinking about looking for a new company to do business with.
Flight ticket purchase
I recently bought a flight ticket and the deal included a new credit card with a WELCOME BONUS of $400 in statement credit. I was excited about the bonus but after getting approved for the card and making the payment for the ticket, I was shocked to see that there was no sign of the $400 statement credit on my new credit card. I got in touch with customer service to ask about the bonus, and they told me that only the card was approved, not the bonus. It seems a bit fishy to me and I just want to give a heads up to others to be careful when dealing with these kinds of promotions.
Account closure without reason and balance passed to outside company
My experience with this company was absolutely shocking. I was a responsible customer, but they closed my account out of the blue with no explanation or heads up. To top it off, they handed my account balance over to another company, which made me feel really let down and angry. I can't even begin to explain how upset I am with how they dealt with this whole situation. I now have zero trust in this company and I recommend that others stay well away.
Useless card in the UK
This card is completely useless in the UK, I chucked it away after just 2 months. I reckon anyone who rates it 5 stars must be on the company's payroll, there's just no other excuse for it.
No lounge access at Terminal 8.
While I was at JFK airport in New York, I discovered that there is no longer any lounge access for most flights to Italy from Terminal 8, where my flight was departing from. Apparently, there used to be a lounge for Amex Platinum customers, but it has disappeared. I feel like I've been robbed, Amex! This is definitely not the way to conduct business!
Credit card issue
I had a bit of a bad time with my credit card company recently. I accidentally signed up for the wrong card, so I got in touch with their customer service to ask if I could switch to the right one and still get the first year free deal. They weren't very helpful or understanding, and they turned down my request. I even made a formal complaint, but never heard back from them. To top it all off, I found out that the welcome bonus was raised from 2,500 miles to 10,000 miles after I signed up, which made me feel let down and annoyed.
Trying to talk to this bank
Talking to this bank is like banging my head against a brick wall, they just keep cutting me off. I'm just trying to have a casual chat and sort out some things with them, but it's just not happening. It's really getting on my nerves and I can't be bothered anymore.
Credit card purchase
I've been with American Express for a few years now and I've never had any problems with my credit card account. Requesting a credit limit increase is pretty easy, but it would be nice if they gave some advice on how much to ask for. Unlike my other cards, American Express doesn't raise my credit limit without me asking, which some people might like and others might not.
credit card services
I'm really not happy with the credit card services I've been getting lately. The high interest rates and inflexibility when dealing with customers just isn't on. The way the company handles customer service is so rude and arrogant, I've never been treated like this by a financial institution before. American Express freezes accounts and asks for unnecessary bank statements, even when payments have been prompt and in full. It feels like they're invading my privacy with all this scrutiny, especially when I've been a loyal customer for so long.
Also, the customer service they outsource is useless and badly managed. The responses to complaints are so generic and they don't seem to even try to address the issues raised. The fees charged by American Express are way too high compared to what you actually get from them. Other credit card companies really know how to reward customer loyalty, but American Express is just falling short.
Honestly, I'd suggest not using American Express credit cards because they just don't give you enough value for your money and they treat customers disrespectfully.Refund for Lacoste offer
I phoned up to ask about my refund for a Lacoste deal that I haven't got yet. The customer service was really uncaring and didn't help at all, and I couldn't even make a complaint. The person on the phone actually put the phone down on me just because she didn't like what I was saying, even though I was being very polite. What she doesn't get is that it's customers like me that keep her in a job. I'm going to cancel all the services I have with them. They can manage just fine without my custom.
About American Express
Payment cards are an essential part of the payment system issued by financial institutions to customers, enabling them to access funds from their designated bank account or credit account and make electronic account transfers. An American Express card is an electronic payment card branded by the publicly traded financial services company, American Express. They offer a variety of perks, including reward points, cashback, and travel perks. American Express has a robust network for card payment processing, and they strive to provide customers with access to products, insights, and experiences that enrich lives and build success. Before subscribing to their services, it's advisable to check honest customer reviews on BritainReviews.
About American Express
American Express, established in 1850, is owned by Berkshire Hathaway and is a multinational corporation specializing in payment card services. Headquartered at 200 Vesey Street in the Battery Park City Neighborhood of Lower Manhattan in New York City, the company offers a range of services including travels, cards, innovative digital products, and more. Their commitment to earning customer loyalty has been a constant over the years.
American Express strives to be essential to customers by delivering exceptional products, services, and experiences daily. They rank as the fourth largest general-purpose card network globally based on purchase volume, following China Union Pay, Visa, and MasterCard. Providing credit and charge cards to consumers, businesses, and corporations worldwide.
Products of American Express
American Express offers a variety of products, including green, gold, and platinum charge cards, traveller's cheques, rewards cards, corporate cards, premium cards, financial advisors, international banking, travel services, publishing, individual banking, business credit cards, prepaid cards, savings accounts, CDs, and gift cards.
How to Contact American Express
For customer service inquiries or questions, contact American Express at 1-800-419-2122. You can also visit their FAQs for information on card accounts, payments, benefits, security, rewards, and more. Connect with them 24/7 through live chat support or send mail to their address at American Express Banking Corp. Cyber City, Tower-C, DLF BLDG. No.8, Sector-25, DLF City PH-11, Gurgaon-122002 Haryana, India. Additionally, you can engage with them on Facebook, Twitter, Instagram, LinkedIn, and YouTube.
American Express Returns Policy
If you need to return or exchange merchandise purchased with your American Express credit card or business gift card, you'll be subject to the business's return and exchange policies. Please note that funds from a credit may take up to seven days to be available.
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Categories American Express
Finance | Money Transfer Reviews & Experiences
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Last update: November 2025
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