American Express27 reviews
This score is based on 27 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Quiet cracks in the roof
It started as small signs. Quiet comments in corridors. Then it became harder to ignore. There appears to be a clear pattern of favouritism that shapes decisions here. People get moved up or noticed in ways that don’t match their output. I don’t mean the odd lucky break. I mean repeated choices that look more personal than performance-driven. That one thing has a ripple effect. Morale dips. Trust frays. People stop volunteering ideas. They watch who’s in favour and who isn’t, and they act accordingly.
Technical gaps show up too. In meetings on project direction, leaders often don’t seem to have the depth of domain knowledge the situation calls for. That leads to slower decisions, sometimes the wrong decisions, and then blame lands on the team. It’s confusing, because the team fixes problems but gets the heat. You end up spending time protecting yourself rather than moving projects forward.
One detail I want to flag more than anything is the perceived partiality in promotions and shout-outs. It’s not dramatic every day, but it’s consistent. That consistency is what kills confidence. People whisper about who’s supported and why. That creates discomfort, especially when objective measures exist but are ignored. It’s unfair, and it’s visible.
The leadership style feels defensive. Dissent is not welcome. Questions are tolerated, most of the time, but not always. Raise a concern and you can feel the temperature change. That reduces psychological safety. Teams close ranks, or they leave. Attrition has been noticeable. Productivity suffers. Simple.
If I’m asked for practical advice, I’d suggest anonymous, structured feedback. Not once, but regularly. Use 360-degree reviews, and actually act on them. Hold leaders accountable for fair processes, not just targets. Make expertise a requirement in decision forums, or at least include domain experts. That would help.
I’m not catastrophising. I just want the company to work better. A fair system would restore a lot of the goodwill that’s been lost. If you’re a colleague reading this, document outcomes and speak up in safe channels. If you’re management, take the noise seriously. It’s not just grumbling — it’s a pattern.Half convinced, then mildly relieved
annoying start, but it does work. Took a bit of digging and patience.
Halfway through I realised this would be a right faff
I ordered online, felt a bit uneasy about the seller beforehand — their site looked a bit thin, reviews were mixed, so I even hesitated before paying with my American Express. I figured their buyer protection would cover me if things went pear-shaped. That was one of the reasons I stuck with AmEx, frankly.
The moment the refund finally landed
I remember the exact afternoon — sitting on my living room floor, unwrapping the shed like it was Christmas, then finding a great big splintered mess inside. At first I thought, well, these things happen. The retailer agreed it was knackered, I sent photos, they said they’d sort it. Sorted? Not exactly. That’s where the slow-motion farce began.
Online credit card purchase
I recently had a go at making an online credit card purchase, but oh dear, it was an absolute nightmare. So, I got my hands on a new card and thought I'd give it a whirl for an online buy, but it just wouldn't work. I got in touch with customer service for a bit of help, but unfortunately, the advice I got was totally off the mark and didn't really do much to help me out. They reckoned I needed to use the card at a machine first to activate it, but even after I gave that a go, I was still running into problems left, right, and centre. They then suggested I just keep trying the wrong PIN until it sorted itself out, which was just a nonsensical and inconvenient idea, especially since I was already in a bit of a rush at the airport. The subpar service I got has honestly left me feeling pretty let down.
Dating site membership dispute
I'm really disappointed with the lack of help I got from my credit card company when I tried to dispute a charge for a dating site membership. I've been a customer for over thirty years, so it was a bit shocking to hear that they couldn't do anything about the merchant's no-refund policy. It's made me feel like they don't value me as a cardholder, and I'm thinking about looking for a new company to do business with.
Flight ticket purchase
I recently bought a flight ticket and the deal included a new credit card with a WELCOME BONUS of $400 in statement credit. I was excited about the bonus but after getting approved for the card and making the payment for the ticket, I was shocked to see that there was no sign of the $400 statement credit on my new credit card. I got in touch with customer service to ask about the bonus, and they told me that only the card was approved, not the bonus. It seems a bit fishy to me and I just want to give a heads up to others to be careful when dealing with these kinds of promotions.
Account closure without reason and balance passed to outside company
My experience with this company was absolutely shocking. I was a responsible customer, but they closed my account out of the blue with no explanation or heads up. To top it off, they handed my account balance over to another company, which made me feel really let down and angry. I can't even begin to explain how upset I am with how they dealt with this whole situation. I now have zero trust in this company and I recommend that others stay well away.
Useless card in the UK
This card is completely useless in the UK, I chucked it away after just 2 months. I reckon anyone who rates it 5 stars must be on the company's payroll, there's just no other excuse for it.
No lounge access at Terminal 8.
While I was at JFK airport in New York, I discovered that there is no longer any lounge access for most flights to Italy from Terminal 8, where my flight was departing from. Apparently, there used to be a lounge for Amex Platinum customers, but it has disappeared. I feel like I've been robbed, Amex! This is definitely not the way to conduct business!
Credit card issue
I had a bit of a bad time with my credit card company recently. I accidentally signed up for the wrong card, so I got in touch with their customer service to ask if I could switch to the right one and still get the first year free deal. They weren't very helpful or understanding, and they turned down my request. I even made a formal complaint, but never heard back from them. To top it all off, I found out that the welcome bonus was raised from 2,500 miles to 10,000 miles after I signed up, which made me feel let down and annoyed.
Trying to talk to this bank
Talking to this bank is like banging my head against a brick wall, they just keep cutting me off. I'm just trying to have a casual chat and sort out some things with them, but it's just not happening. It's really getting on my nerves and I can't be bothered anymore.
Credit card purchase
I've been with American Express for a few years now and I've never had any problems with my credit card account. Requesting a credit limit increase is pretty easy, but it would be nice if they gave some advice on how much to ask for. Unlike my other cards, American Express doesn't raise my credit limit without me asking, which some people might like and others might not.
credit card services
I'm really not happy with the credit card services I've been getting lately. The high interest rates and inflexibility when dealing with customers just isn't on. The way the company handles customer service is so rude and arrogant, I've never been treated like this by a financial institution before. American Express freezes accounts and asks for unnecessary bank statements, even when payments have been prompt and in full. It feels like they're invading my privacy with all this scrutiny, especially when I've been a loyal customer for so long.
Also, the customer service they outsource is useless and badly managed. The responses to complaints are so generic and they don't seem to even try to address the issues raised. The fees charged by American Express are way too high compared to what you actually get from them. Other credit card companies really know how to reward customer loyalty, but American Express is just falling short.
Honestly, I'd suggest not using American Express credit cards because they just don't give you enough value for your money and they treat customers disrespectfully.Refund for Lacoste offer
I phoned up to ask about my refund for a Lacoste deal that I haven't got yet. The customer service was really uncaring and didn't help at all, and I couldn't even make a complaint. The person on the phone actually put the phone down on me just because she didn't like what I was saying, even though I was being very polite. What she doesn't get is that it's customers like me that keep her in a job. I'm going to cancel all the services I have with them. They can manage just fine without my custom.
60,000 welcome bonus points
I applied for a credit card on the BA website after they said I'd get 60,000 welcome bonus points. But when my card got approved, I didn't get the points. I messaged customer service on the app and told them I only got the card because of the bonus points, otherwise I wouldn't have bothered. Instead of fixing the problem, they said they would close my account. This was my first time dealing with this company and I'm really let down by how they dealt with it.
Groceries purchase
I went to pay for my groceries with my credit card, but to my surprise, both my gold and platinum cards were not accepted. That really annoyed me and made me feel let down by this company's card services. I've been a loyal customer for a while, but the recent changes have left me disappointed. And when I tried to contact customer service for help, they were so unhelpful. It's sad to see the quality drop from a company I used to trust. I wish I could give this experience zero stars. On the other hand, I've heard good things about a different credit card provider, so I'm seriously thinking about switching to them for better service.
Centurion card issue
The experience with a representative called Michael was awful. He was really rude and even gave me wrong information about my card. I hold a Centurion card, so I was shocked when Michael said I had a gold card instead. When I told him he was wrong, he just said he didn't care because he was leaving soon anyway. This kind of behaviour is just not ok, and I can't believe someone like Michael is representing the company. If he worked for me, he'd be gone before you know it.
Platinum Card purchase
I've recently got myself a fancy high-end credit card, thinking I'd be getting loads of great benefits and perks. But, to be honest, the only thing that's actually working as it should is the Priority Pass Lounge access. It's almost like they're making it as tricky as possible for customers to actually use the benefits they promise. As a new customer, I was supposed to get 75,000 bonus points, but whenever I try to claim them, I'm told I'm not eligible for some reason or another. And those dining credits they said I'd get as part of the deal? Nowhere to be seen.
I've got to be honest, it all feels a bit like a big con, and when I've tried to raise my concerns over email, the responses just seem to vanish into thin air. Customer service? Forget about it. Dealing with this card has been such a waste of time and effort that I've got no choice but to cancel it. The only good thing about it is the Priority Pass access, which thankfully does actually work as advertised.Difficult user experience
The card is a nightmare to use, hardly any shops take it and there's so many extra steps like waiting for codes via text just to make a simple payment. Checking the balance is a nightmare too, have to remember a complex password with impossible requirements to memorize. Why can't they just use a simpler system like BankID? The only good thing is the cashback feature, but it's useless when you can't even use the card anywhere. I definitely wouldn't recommend this service, actually strongly advise against it. And to top it off, you can't even store the card on your phone, you have to carry it around. The whole company feels ancient, like they're stuck in the 80s.
About American Express
Payment cards are an essential part of the payment system issued by financial institutions to customers, enabling them to access funds from their designated bank account or credit account and make electronic account transfers. An American Express card is an electronic payment card branded by the publicly traded financial services company, American Express. They offer a variety of perks, including reward points, cashback, and travel perks. American Express has a robust network for card payment processing, and they strive to provide customers with access to products, insights, and experiences that enrich lives and build success. Before subscribing to their services, it's advisable to check honest customer reviews on BritainReviews.
About American Express
American Express, established in 1850, is owned by Berkshire Hathaway and is a multinational corporation specializing in payment card services. Headquartered at 200 Vesey Street in the Battery Park City Neighborhood of Lower Manhattan in New York City, the company offers a range of services including travels, cards, innovative digital products, and more. Their commitment to earning customer loyalty has been a constant over the years.
American Express strives to be essential to customers by delivering exceptional products, services, and experiences daily. They rank as the fourth largest general-purpose card network globally based on purchase volume, following China Union Pay, Visa, and MasterCard. Providing credit and charge cards to consumers, businesses, and corporations worldwide.
Products of American Express
American Express offers a variety of products, including green, gold, and platinum charge cards, traveller's cheques, rewards cards, corporate cards, premium cards, financial advisors, international banking, travel services, publishing, individual banking, business credit cards, prepaid cards, savings accounts, CDs, and gift cards.
How to Contact American Express
For customer service inquiries or questions, contact American Express at 1-800-419-2122. You can also visit their FAQs for information on card accounts, payments, benefits, security, rewards, and more. Connect with them 24/7 through live chat support or send mail to their address at American Express Banking Corp. Cyber City, Tower-C, DLF BLDG. No.8, Sector-25, DLF City PH-11, Gurgaon-122002 Haryana, India. Additionally, you can engage with them on Facebook, Twitter, Instagram, LinkedIn, and YouTube.
American Express Returns Policy
If you need to return or exchange merchandise purchased with your American Express credit card or business gift card, you'll be subject to the business's return and exchange policies. Please note that funds from a credit may take up to seven days to be available.
Compliments, Complaints, and Tips for American Express
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Finance | Money Transfer Reviews & Experiences
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Last update: October 2025
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Review with most votes
Credit card
American Express credit card is one card I have come to like a lot as someone who does international payments often. I would say aside the fact that today there are many credit/... Read onBy: Andrew Jacobson