QDOS Breakdown22 reviews
This rating is based on 22 genuine user reviews submitted directly through BritainReviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Emergency breakdown cover
My experience with the emergency breakdown cover service was really disappointing. I'd bought a 2-week cover for a trip to France, but when my van's battery totally died, I was stuck. I called them for help, but they said no because I hadn't told them before. Their unhelpful attitude and lack of support made it even more stressful and annoying. It felt like they were used to turning people away, which was really disheartening.
Breakdown Assistance Experience
I had to call breakdown assistance the other day because I got a flat tire on a busy motorway, and it was pretty stressful. But I have to admit, the breakdown service team were really quick to respond, explained everything clearly, and showed real understanding towards my situation. I really appreciated their quick and professional help, it definitely made the whole situation less stressful. I would definitely suggest having your policy details handy when you call them, as it can help speed things up and make the whole process smoother.
Breakdown cover review
Avoid this company at all costs! I didn't bother reading all the fine details and now I'm regretting it. My car decided to go into limp mode when I was 200 miles away from home, and you won't believe it - I'm not even covered for it. QDOS had the nerve to tell me to limp along at 30mph on the motorway, can you believe that? It's not just unsafe, it's absolutely absurd. Do yourself a favour and find a better breakdown cover provider.
Breakdown recovery service
The service I received from QDOS Breakdown was absolutely fantastic when I was in a tough spot. I had a breakdown and had a terrible time dealing with a garage, but QDOS came to the rescue and got my car collected and taken home quickly. I want to thank Lily Hagans for being so understanding and helpful throughout. The recovery truck arrived within an hour, which was really impressive and I was extremely grateful. It's so important to have a reliable breakdown service when things go wrong, and QDOS Breakdown definitely went above and beyond. I was so impressed with their professionalism and customer service that I've decided to renew my subscription with them in September. A big thank you to the whole team at QDOS for making a stressful situation much better.
Breakdown assistance experience
I had the absolute worst day today! Our car decided to break down on us, so we called for help. But let me tell you, it was an absolute disaster. The people on the phone were completely useless and didn't offer any assistance at all! Can you believe they actually had the audacity to tell us to find a garage ourselves? I mean, come on! We pay for breakdown assistance for a reason, don't we? It feels like a total rip off now.
Breakdown Recovery Service
Recently, my car broke down and I had to call roadside recovery. The person who answered the phone was really professional and efficient. Even though it was late on a Sunday night, they were really polite and reassuring. They said they would make my case a priority because it was late and I was on my own at night, which made me feel much better.
Company van fleet roadside assistance
I recently got roadside assistance cover for my company vans from this provider, hoping for quick and dependable help in emergencies. But, twice when my employees needed help changing a tyre after hitting potholes, they refused to come, saying it was an accident and not covered. This lack of support when we needed it most has really damaged the trust and reliability I was counting on from this provider. I'm really disappointed with the service as a customer.
Bad breakdown experience
My experience with this company when my car broke down was really disappointing! There were so many warning lights on and it was totally unsafe to drive. I explained that my car could still move but it was clearly not safe, yet they still said my claim was invalid - can you believe that? I ended up waiting 4 hours for help only to be told that since my car was able to move, my claim wasn't valid. It's just ridiculous! It seems like this company doesn't really care about customer safety.
Breakdown cover problem
What a nightmare! My car wouldn't start, so I rang the number I was given for help, but turns out, I wasn't even registered. Checked my account online and everything seemed fine, but still couldn't get assistance. Ended up forking out a load of cash to get my van moving. Got in touch with the company and all they had to say was that their phone number had changed, like that was a valid excuse for leaving me stuck. Insisted on a refund for my premium because their lack of responsibility is unbelievable. If they don't pay up, I'll be escalating this to the ombudsman. QDos is a complete joke of a company, best to avoid them.
Breakdown in supermarket car park
I recently broke down in a supermarket car park and had to call for help from this company. But I was met with loads of excuses why they couldn't come, like not being able to find my policy! It was ridiculous and made me really annoyed and stuck. I wouldn't recommend this company at all for any breakdown help.
Road traffic accident assistance
I was in a road traffic accident and honestly, these guys were brilliant! They stayed really calm and were so fast at getting my car sorted. I felt really at ease and they got a recovery vehicle to me in just 30 minutes. They even gave me a call back later to check up on me. Thank you so much for looking after me when I really needed it!
Quick response and great communication
They were really fast in helping me out when my car broke down and they kept me informed throughout the whole process. The mechanic arrived promptly and did his best to repair my car. When he realised he couldn't fix it, he arranged for it to be towed to a garage, but I managed to get help before that happened. The car got fixed the following day.
Vehicle breakdown recovery
Today, I had a really bad experience with a breakdown recovery service provider. I run a fleet in the care sector, so it's super important to have reliable partners. Sadly, dealing with this company has been a huge letdown. When one of our vehicles broke down, we reached out for help only to be met with unhelpful call handlers and unreasonable demands. Even after giving them all the info they needed, we got no empathy or understanding. It was really frustrating and made us question their honesty. We tried to get the issue sorted out, but the lack of professionalism and urgency just made things worse. This has seriously damaged our trust in the company, and now we're searching for a new breakdown recovery service for our fleet.
Policy renewal confusion
I recently decided to change my breakdown policy from paying for each call-out and having an excess, to making one upfront payment without an excess. But little did I know, this switch resulted in a big drop in the quality of service. I renewed my policy without any trouble, only to find out that the new terms meant I had to be in a completely still vehicle to get help. So, if my vehicle isn't safe to drive but can still move a bit, I'm stuck - even if I have somewhere urgent to be, have a child with me, or need to sort out something important. It seems like the policy is more focused on saving money than looking after their customers' safety, convenience, and well-being. It's frustrating that I can't even cancel this useless policy that doesn't really offer any help. It's obvious that the people making decisions at this company are more concerned with profit than with what makes sense or with keeping their customers happy.
UK-wide breakdown policy
My experience with the breakdown policy provided by this company in the UK was really disappointing. I've been a faithful customer for three years, so I was hopeful I would get the support I needed in case of a breakdown. However, when I actually needed the service, things didn't go as expected. The choices they offered me were not what I had in mind - either a risky roadside repair or picking a nearby garage within a restricted area. Considering it was late and the breakdown was quite serious, neither option seemed practical. I felt stuck and had to deal with the situation by myself, which was not what I signed up for.
Breakdown cover experience
I'm really frustrated with this company I've been dealing with. Four times I needed help and they let me down each time. They always had some excuse for not coming to help me out. They're completely useless and I won't be giving them any more business. In the five years I've been a customer, things just keep going downhill. This year was the worst by far! I won't be using their services again. There are plenty of other companies who actually value their customers. This one definitely isn't it!
Family policies with breakdown service
As someone who's been a customer for a while and has three family policies, I've had to use the breakdown service a few times. The company has always given excellent service. The wait times were okay, and the contact centre kept in touch really well. They let me know when to expect help, and called again after the job was done. All in all, I'm really impressed with how good the breakdown service is.
Breakdown assistance service
I've been using ASDA for quite a while now, and everything was going pretty well until the other day. I accidentally left my lights on during a TEAMS meeting in my car, and, as a result, my battery died. So, I gave them a call for assistance. After jumping through all the hoops and loops, they informed me that they wouldn't be able to help because I was deemed 'negligent' for leaving the lights on. I mean, accidents happen, right? All they did was provide me with a list of local garages to contact. Not the best way to handle things, if you ask me. Looks like I'll need to find someone else for my breakdown needs in the future. What a shame, really.
Motorcycle breakdown in Belgium
I'm afraid my motorcycle broke down in Belgium because of an accident. I got a broken collarbone and an undiagnosed punctured lung, and there were no other vehicles involved. I was in a lot of pain and had to sort out my own way back to the UK, as instructed. But I had trouble with messages not getting through from the UK to the European office. Also, they said my bike might need to go to a garage before being brought back home. All in all, I wasn't happy with the whole situation and wouldn't suggest using this company.
Breakdown insurance renewal
Big shoutout to all the amazing folks who make renewing my breakdown insurance so easy. Special mention to Samantha for being incredibly helpful and speedy with her responses. She's a real star!
About QDOS Breakdown
QDOS Breakdown is a company that provides breakdown services, offering roadside assistance in case of car trouble such as mechanical breakdown, theft, flat battery, flat tyre, key breakage, puncture, keys locked in the car, fire, vandalism, attempted theft, accidental damage, wrong fuel, lack of fuel, and more. Their services include free unlimited callouts and up to one hour of roadside assistance, as well as local recovery, national recovery, and home start services. They also offer single trip European breakdown cover for holiday trips and cover for vans, motorcycles, and fleets of vehicles. Customers can get a quote and arrange policies online, and contact QDOS Breakdown via phone, live chat, or email. Reviews and feedback from customers are encouraged to help others make informed decisions about using QDOS Breakdown.
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Contact Information
Barfield House 24 – 28 Alderley Road
SK9 1PL Wilmslow
United Kingdom
📧 enquiries@qdosinsurance.co.uk
Categories QDOS Breakdown
Car services | Other Car Services Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
Best services at correct time
my car decided to break down when i was having an important meeting and it was so urgent for me to reach my office on time. I dialed QDOUS and they helped me out. i am never goi... Read onBy: Ryanold millian