Aeroflow1 reviews

Near three weeks of waiting 21 February 2026

I needed new CPAP supplies because my sleep apnoea has been getting on top of me and I was flat out tired all day. I’d been nervous about ordering online — had a couple of dodgy deliveries from other places before — but hoped this would be straightforward. I paid the co‑payment straight away and thought, job done. Then nothing happened for ages. The order sat on “awaiting processing” for what felt like forever. I emailed first. No reply. Rang them a few days later and was told they hadn’t received the prescription. I called my GP, left a message, and he rang back within ten minutes saying he’d sent it. Good, I thought, sorted. Except it wasn’t. Next call revealed they had the script but wanted a usage report and visit notes. That was new to me — not mentioned earlier. I asked the surgery to send them. I kept chasing. On the following call they said they had those too, but now needed a “benefit statement” on the notes. I asked if they would contact the doctor; they said they’d pass it on to someone else but that person might not be in that day. At that point I lost patience and cancelled. I still don’t know if the refund will come through quickly. So my initial doubts about slow service were justified, sadly. There were polite staff on the phone, and I appreciate that, but the whole process was disorganised and drawn out. I can’t really recommend them after this.