Aeroflow4 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Delivery and support did the tango
I signed up with them about three months ago after my sleep test. First thing I noticed was the CPAP itself — solid bit of kit. The phone team were polite and helpful, if a touch procedural; they seemed focused on getting me compliant rather than solving oddball issues. That made me wary at first. Then the ordering chaos started. Multiple orders over weeks and still mistakes. Items shipped late. I paid for faster postage once and it went by ground anyway. I ordered spare nose cushions and was sent a whole mask. An invoice showed six cushions but the parcel had one. Small things, but they add up. Customer support will try to help, and sometimes they do fix it after a chase. Still, it takes time and a few calls. If you need reliable, prompt delivery I’d hesitate. If you care mostly about the machine and Medicare handling the billing, it’s workable. Mixed feelings. I’m cautiously satisfied, but not thrilled. Just be prepared to follow up more than once.
Sorted and pleasantly surprised
I nearly gave up when two deliveries arrived and a new order appeared that shouldn’t have. The Eclipse itself feels properly solid — not cheap, with controls that make sense and a weight that tells you it’s built to last. It’s comfortable to use, sits where I want it and isn’t awkward in daily use. The real win was the support person. Calm, thorough and unfazed, she worked out that I’d accidentally had two accounts and she chased supply straight away. It took a bit of digging, but she stayed with it until everything was fixed. That kind of patience is rare these days; I’ve had other suppliers hurry me along or shrug it off. So yes, I’m relieved and fairly pleased. Good product, good human on the end of the phone. If you can, give that rep some credit — people like her keep me coming back.
That buzzing and zero support
keep records, keep pushing, insist on a person. Better email replies would have helped.
Near three weeks of waiting
I needed new CPAP supplies because my sleep apnoea has been getting on top of me and I was flat out tired all day. I’d been nervous about ordering online — had a couple of dodgy deliveries from other places before — but hoped this would be straightforward. I paid the co‑payment straight away and thought, job done. Then nothing happened for ages. The order sat on “awaiting processing” for what felt like forever. I emailed first. No reply. Rang them a few days later and was told they hadn’t received the prescription. I called my GP, left a message, and he rang back within ten minutes saying he’d sent it. Good, I thought, sorted. Except it wasn’t. Next call revealed they had the script but wanted a usage report and visit notes. That was new to me — not mentioned earlier. I asked the surgery to send them. I kept chasing. On the following call they said they had those too, but now needed a “benefit statement” on the notes. I asked if they would contact the doctor; they said they’d pass it on to someone else but that person might not be in that day. At that point I lost patience and cancelled. I still don’t know if the refund will come through quickly. So my initial doubts about slow service were justified, sadly. There were polite staff on the phone, and I appreciate that, but the whole process was disorganised and drawn out. I can’t really recommend them after this.
About Aeroflow
Aeroflow is a supplier of aerospace and industrial hardware, with a core range that includes fasteners, fittings, seals and related components. The company provides product sourcing and distribution services to organisations that require parts for aircraft manufacture, maintenance and other engineering applications. Aeroflow operates as a parts distributor, supporting procurement needs across multiple component categories for professional customers.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Homeware Reviews & Experiences
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Last update: March 2026
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Review with most votes
That buzzing and zero support
keep records, keep pushing, insist on a person. Better email replies would have helped. Read onBy: Price