Angara41 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.The refund I should’ve had weeks ago
give me my money back — now. I bought a big pearl ring for my wife, it fell apart twice, they offered to mend or replace it rather than refund, and the whole thing has been a merry-go-round of polite emails and very bad luck. Right, story time (with a bit of frustration and a dash of dry humour).
I ordered the ring in October, gave it to my wife for her birthday in December — lovely moment, she was chuffed. Then, about two and a half weeks later, the pearl dropped out. Not a loose stone, not a wobble, just gone. I sent it back for repair. They acknowledged receipt in late January and said it would be back in a week. They also warned it might be shipped from abroad, so fine, that explains a delay maybe — except it wasn’t one week, it was well over. We only got the ring back about the third week of February. Relief, right? Briefly.
A week after that, at the end of February, the pearl fell out again. So, same issue, same ring, same heartbreak. That’s when I blew a fuse — fairly, I think. This isn’t a one-off misfortune, it’s a recurring fault. I made a straightforward request: full refund to my account and I’ll send the thing wherever they want. No re-repairs, no suggestions that I buy a “better” version at extra cost. Just the original amount back, please.
Their responses were… mixed. The customer experience rep was apologetic and said they’d escalate it to a senior manager. Nice start. The senior manager then sent several polite emails which, in fairness, explained why the problem might have happened: apparently a large 10mm pearl is delicate; silver is a softer metal so prongs can bend; if you wear a pearl daily it’s not the most robust choice unless it’s in a protective setting. All sensible, to an extent. But it came off as a lecture about my purchase rather than a solution to a repeated failure of a piece sold as finished jewellery.
They offered to make a brand-new silver ring and replace the pearl — free — but the caveat was that I had to post the ring back to them, insured and tracked, with a big note inside, and they’d apparently pay to return it. Then there was the suggestion to “upgrade” to 14K white gold for durability, which would obviously cost more. So the options were: accept another replacement (which had already failed once), pay more for an upgrade, or try to get it fixed locally at my expense. That didn’t sit right with me — I paid full price for a finished, wearable ring that started falling apart in weeks.
I’ve dealt with jewellery houses before (some good, some awful) and normally a repeat failure like this would at least come with a refund or a straight swap for the exact promised item. Here, they accept the fault in a roundabout fashion — yes, pearls are delicate, yes silver is soft — yet the onus ends up on me to either accept more waiting and posting, or spend extra money to “fix” what they sold me. That’s not great customer service in my book, even if the tone of the emails was pleasant and the staff weren’t rude. I can appreciate the explanations, but they don’t replace the pearl that fell out twice.
I’m not pretending this is a total disaster. The company were responsive; they answered emails and didn’t ignore me, and it’s clear some staff tried to be helpful. The offer to replace the ring for free, with tracked shipping, was, in theory, a decent attempt at making it right. But when a repair or a replacement has already failed, asking the customer to go along with another round of postal circus feels like passing the buck. Small practical things were annoying too — the long delay, the back-and-forth about how to send it, instructions to include a huge note with the order number (yes, that’s normal, but it felt like extra hassle after what I’d been through).
So I’m asking for a straightforward remedy: refund the purchase and tell me where to send the ring, or give me a proper, guaranteed replacement that’s actually designed to withstand daily wear (not just another silver setting with a large pearl). If they want to convince me otherwise, they’d need to offer a clear warranty and take responsibility for the fact that this product failed twice within weeks. Until then I’ll be escalating things — I’ve got consumer complaint options I can pursue — but I’d much rather this was sorted without that. Anyway, lesson learned for me: a showy pearl might look gorgeous on the hand, but unless it’s set up for real life, it’s more photo prop than jewellery.Lovely-looking, sadly flimsy
don’t bother if you want something that lasts. My partner bought this after I pointed it out in a little high-street shop window — honestly looked quite smart — but after about three weeks of normal wear a prong wobbled and another popped off. Not from clumsy stuff, just day-to-day. I rang customer service and they said the repair was “free” but could we please pay £70 for shipping. Right. £70. I told my mate I’d recommend the shop and now I feel a bit foolish. It’s annoying rather than dramatic, but still, not great value.
Not my usual thing, but wow
Funny starting point — I’m not usually into jewellery, but I treated myself to a pearl pendant from these lot a couple of years back and it's still lovely, really. Ordering was dead easy this time and the customer service actually answered a daft question straight away, which I didn't expect after getting poor help from another shop last year. Delivery was quicker than I guessed and the parcel came with a tiny handwritten note — made me smile. I'm getting the full pearl necklace as a Valentine's gift to myself and can't wait, proper good experience.
Spotted it at a mate's
Spotted via a mate; customer service nailed the delivery.
Calm, no pressure
No hard sell — I bought a kettle, use it every morning.
Sorted, proper handy
Loved it — easy to find options, helped during moving, honestly
Smart product, clever case
Feels solid and looks great, the display case is brilliant — bit fiddly to open.
Quick poke around
Clicked around — site’s easy, and the gem info was actually thorough.
Wobbly slot, proper care
Picked this up last week — they couldn't hit my perfect slot but kept phoning and updating, really tried hard; I'm chuffed it worked out.
Still unsure, mostly happy
Halfway through picking it I was knackered from moving and worried it'd be useless for my bad back. Photos and clear options calmed me down. Arrived a bit scuffed, but supports my back—not perfect, but good.
Mostly impressed
Really good overall, though not perfect. Saw it on Instagram and tipped a mate to try.
Tiny quirks, mostly clear
I bought studs because I’m allergic to nickel and needed safe studs — website layout felt clear, options obvious. A few choices vanished for certain styles though; packaging was a surprise.
Helpful afterthought
I'd call it a solid experience overall, even if not flawless. Chloe sorted out a 10% first-order discount after I'd already paid — she was patient and actually fixed it, which says a lot. The company handles after-sales well, so fair play. My gripe is the offer wasn't clear, so I had to chase it up, which was a bit annoying. Wish they made promo codes easier to spot.
Properly sorted
I tried the necklace last weekend — felt heavier than expected, in a good way. First glimpse I was a bit wary, small scratch maybe, phoned them and they sorted it, quick and polite. Surprisingly there was a little handwritten note; felt oddly reassured. So would buy again soon.
Chloe made it right
In short, Chloe was the reason I’d recommend them — she sorted everything. The design steps themselves were easy to follow, nothing tricky, but I kept running into little issues with my order. Chloe dealt with each one calmly and properly, listened, fixed things and actually cared. I’ve had worse experiences elsewhere where you wait ages for a reply, so this felt refreshingly efficient. Slightly relieved and happy with the result.
Loose stone, not impressed
I hesitated before buying because the photos looked too perfect. I wear rings every day, at work and washing hands a lot, so I needed something sturdy. At first it looked fine. Two weeks before the wedding the diamond worked loose and eventually fell out. Sending it back wasn't practical, so I had it fixed locally and the guarantee is now void. Disappointed. It does look nice otherwise, but I wouldn't trust it for daily wear. Not what I expected.
Half-sceptical, pleasantly surprised
I first saw their pieces on a mate's Instagram story and was a bit sceptical, but the site itself is surprisingly straightforward to use — no faff, so picking gems was quick. Delivery arrived on schedule with the usual emails, and the packaging (plus that handwritten note from Sam) felt genuinely personal. The ring's finish is excellent, though I did flinch at the price initially. Recommended to a friend already; happy enough, browny points earned today.
Not perfect, but very pleased
Walking home after work I kept glancing at my hand. The ring sits nicely — not too big, not too heavy, feels solid but light enough for everyday wear. I wear it washing up, at the office and when I go for a run; it hasn’t snagged or felt awkward. Ordering was straightforward though I did worry about the timing. They sent regular updates and when a last‑minute resize was needed (engagement party looming) customer service moved fast. I will use them again. Bit sceptical at first, but genuinely happy with how it turned out.
Practical, understated bracelet
it sits light on the wrist, looks finer than the photos but not flimsy. The clasp feels solid — you can fidget with it all day and it stays put. Wore it daily for ten days straight; it didn’t snag or irritate. Customer contact was straightforward, they answered the delivery question and followed through. It’s practical, understated and does what you’d want a bracelet to do. Slightly surprised, and pleased.
Saw them on a mate’s feed
I spotted them on a friend's Instagram and thought I'd treat myself. The earrings arrived and they're well made — shiny, solid, nice finish. Trouble is, the size was nothing like the photos; they're much bigger. Worse, nowhere on the site did they flag the items ship from Thailand. That matters because returns mean you have to post them back overseas and the postage costs wipe out any refund benefit. Delivery also took longer than I expected. I thought customer service might help with a pre-paid return or exchange, but responses were slow and the options limited. So I'm stuck with a pair I won't wear. If you see something you like, check measurements and be ready to keep it. Bit disappointing, because the product itself is good.
About Angara
Jewellery is a collection of different ornamental materials such as necklaces, bracelets, and many more. They are used to decorate and beautify our body. We can wear them on different parts of our body such as the wrist, neck, ears, fingers, and some other parts of our body. Jewellery is also specifically used for ceremonial purposes, such as weddings or engagement ceremonies. The rings used on these special occasions are also classified as jewellery, specially selected for that purpose. Jewellery can also be given as gifts to friends and family, bringing joy into our midst and the lives of our loved ones. Wearing matching jewellery with our clothes can make us look more gorgeous and beautiful, enhancing the beauty of our outfit and helping us stand out wherever we go. When buying jewellery, it's important to ensure that we choose products from trusted companies. Angara is a company that offers a variety of jewellery, but to learn more about their offerings, we recommend you read honest customer reviews of Angara here.
About Angara
Angara is a company that specializes in offering a wide range of jewellery pieces and accessories sourced responsibly from different manufacturers worldwide. They assert that all their products are designed and developed in-house using the finest technology and materials, with a focus on gemstones like sapphires, emeralds, rubies, diamonds, and other precious stones. Angara emphasizes that their products undergo rigorous audits to ensure unparalleled quality and are adorned with GIA certified gems, guaranteeing customer satisfaction. The company's vertically integrated business model enables rapid product development and shipment, with involvement in stone-cutting, designing, manufacturing, quality control, and fulfilment operations. Partnerships with brands like Harvard University and Nation further showcase Angara's dedication to excellence.
Products and Services of Angara
Angara offers a wide selection of jewellery items including necklaces, rings, bracelets, solitaire blue sapphire pieces, infinity earrings, engagement rings, wedding rings, teardrop pendants, and more. The company provides free returns, a lifetime warranty, and free shipping for customer convenience.
Compliments, Complaints, and Tips for Angara
If you have patronized Angara in the past, we would love to hear about your experiences with their jewellery pieces and services. Share your unbiased feedback and review of the company here to help other prospective customers make informed decisions. Feel free to offer suggestions for how Angara can enhance their services for you and other customers. Your feedback is valuable and will be greatly appreciated.
Details
Contact Information
Angara UK, LTD 63-66, Hatton Garden, Suite 13A
EC1N 8LE London
United Kingdom
Categories Angara
Fashion Reviews & Experiences | Online shopping
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Last update: May 2026
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Quality Jewellery
I would like to share my experience patronizing Angara. I've been a customer to Angara for the past two years now. I've been purchasing different types and brands of luxury jewe... Read onBy: Stella