AO Mobile7 reviews
This score is based on 7 genuine reviews submitted via BritainReviews since 2025.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Bit of a saga over a “new” phone
looks fine, box and all, but the duality of “as new” niggled at me, and it turned into a proper problem the moment we tried to use it. The phone wouldn’t accept SIMs correctly; both a Vodafone rep and a Three rep tried it with their own SIMs and each said, bluntly, it didn’t work. So we boxed it up and returned it, expecting a straightforward swap or refund. That’s when the tone changed — the seller insisted it was working and said there was nothing wrong. I doubted them, and they didn’t help my doubts at all. After a while they conceded they couldn’t fulfil the contract and promised a full refund, which sounded like some resolution at last. They also said they would sort the PAC code for the number transfer and for me not to do anything. Fine, I thought, relief at last. Except they cancelled the contract and the line within an hour of my call. No PAC arrived. When I chased them they said it had been sent and used. Three, predictably, told me the code had been sent to the number that had just been cancelled, not the one on file, which is baffling and maddening. So my 13 year old daughter lost her number and was unreachable outside the house for weeks. We spent well over 30 calls across six weeks just trying to untangle it. The only small relief was the eventual refund — that part did happen — but the damage was done: lost contact details, wasted time, and a thick layer of frustration. Lesson learned: if the listing says “as new”, treat it as a gamble, and don’t assume the aftercare will actually follow through even when they promise it. It felt like they could take your money in a minute and then make you work for weeks to get any of it back.
Not what I expected
I almost didn’t order because something in the back of my mind said “check the reviews first” — that nagging doubt you get when something seems a bit too cheap. I’d had two straightforward dealings with MPD before, no drama, so I thought it was fine to proceed. Big mistake, or at least a mistake for this time around. The phone arrived scratched and I spent the next six months trying to get it sorted. That’s six months. Over a hundred emails, several calls, and a lot of repeating myself to different people who clearly hadn’t read the previous messages. It was exhausting and, frankly, a waste of time.
I was initially blamed for the damage and told it was my fault, which felt like being fobbed off. After persistent back-and-forth they agreed to replace it — they said it would take ten days. Ten days turned into over a month, then they sent the same handset back with more damage. I’m not exaggerating when I say every reply felt like it came from a template; different names, same canned lines, no continuity. If you don’t chase them repeatedly they simply don’t reply. That pattern only changed when I escalated through Resolver — only then did they actually engage properly and eventually arrange another return.
I did get a brand new, undamaged iPhone in the end, and I’ll admit that felt like a small victory after the hassle. But it doesn’t erase the months without a working phone, the time spent on calls, the stress, or the lack of empathy. On top of that I received a very small partial refund later with no explanation or breakdown of how they calculated it. A refund is a refund, but leaving customers wondering why is not great.
What really worries me is the internal communication breakdown — teams not talking to each other, staff not reading previous notes, little ownership. It’s unlike my earlier experiences with MPD, which were fine, so maybe things went downhill after a change in management. There’s some slight relief now that it’s sorted, but the whole process has left a sour taste. I’d tell anyone to be cautious and ready to follow up relentlessly if you decide to buy from them. If you want a straightforward, low-hassle purchase, this probably isn’t it.Proof in the screenshots
I bought a refurbished sierra blue iPhone 13 Pro (256GB) on a contract and at no point during checkout was I told the handset was of US origin. If they’d said that up front I wouldn’t have bothered, because US-origin phones here can be a proper pain to get fixed. When the screen got damaged a few weeks later, every repair shop refused to touch it — “no parts, no compatible software”, they said — which was the start of a very long, annoying saga. I got in touch on 4 September asking, at the very least, for the remainder of the phone payments to be waived, or ideally a refund. The company replied that they source devices from a third-party warehouse and can’t guarantee origin. That sounded like a dodge, so I checked their terms and conditions properly — there was nothing about origins there. I’d already saved the checkout screens and downloaded their T&Cs, so I wasn’t relying on memory. Over the next two months it was just rounds of being fobbed off: they kept saying they’d “consult management” and then silence for weeks. On 5 November they suddenly offered a replacement if I returned the damaged handset. By then I’d taken out an insurance replacement and literally disposed of the broken phone — there was no point keeping it for two months while they shuffled paperwork. I explained that, and they refused any alternative or refund. Oddly, in the same email they shifted their story again, now claiming all their “as new” devices are US origin — which contradicts their earlier denials. It felt like shifting goalposts rather than any attempt to fix things. I’ve dealt with other refurb sellers before who were clear about origins and had straightforward repair routes, so this whole experience felt unnecessarily opaque. I’m a bit annoyed, but also quietly satisfied I kept the evidence — it’s the only reason I didn’t get completely steamrolled. Still, I’m stuck paying off a handset I can’t use for another year, which is not great. Wouldn’t recommend.
Turned out better than I dared hope
they didn’t promise the moon, they explained the chain analysis in plain language, and they asked for a lot of details — transaction IDs, wallet addresses, timestamps — which made me feel they knew what they were doing. Communication wasn’t perfect; sometimes replies were slow and they used a bit of jargon, but overall they were responsive and honest about timelines.
They started tracing the flow almost immediately and, slowly, a map of where the coins had gone appeared. I was surprised at how methodical it was — following tiny traces through multiple wallets, pointing out exchanges that might have handled the funds. The real surprise was that they managed to pin down an account linked to the thief and got several exchanges to cooperate. I didn’t expect much, so finding that a chunk of the funds could be recovered felt unreal. Not everything came back, but a much larger portion than I dared hope did, and that made a real difference.
They also spent time explaining better security practices — not lecturey, just practical tips I could actually use. My one gripe: the cost was higher than I’d hoped and some updates could be clearer, but honestly, given the outcome it felt worth it. Would I use them again? I hope not — but if anything like this happens, I’d contact them without much hesitation.Slow but effective support
a progress note, occasional requests for more info, and a clear outline of what they would try next. That was reassuring; I’d had an earlier experience with a different company that disappeared after the invoice, so this time I appreciated the steady contact.
On delivery: they produced a formal investigative report and then handled liaison with other parties — banks and, eventually, law enforcement in a different country. The handover to the authorities took longer than any of us wanted because of legal and banking procedures, but that’s not the team’s fault. When assets were traced they organised the paperwork to get funds back to me; most of the money was recovered, and the process for returning it was handled with care. There were fees and some delays while banks verified transfers, so total turnaround was a few months rather than weeks.
Customer service was the real strong point: clear about what they could and couldn’t do, and honest about the likely timescale. They didn’t promise miracles. They did push on the international front and kept me informed — sometimes repeating themselves, but I’d rather that than radio silence. Emotionally I felt relieved when things started to move, though still wary.
Not perfect on price — it felt steep given the uncertainty — but overall effective, professional and worth calling if you’ve been through something similar.Quickly recovered funds
Friend tipped, relieved
Credit finally sorted
It genuinely sorted my credit, quicker than I expected. They checked my report, helped dispute errors, and even rang creditors to agree kinder repayment plans. I follow their budgeting tips — now paying bills on time and using cards sensibly — and my score climbed. Proper relieved and glad I went with them.
About AO Mobile
AO Mobile is an online retail company based in Bolton, England, UK, specializing in the sale of handsets, electronics, and network deals throughout the UK. They offer a wide range of products, including phones, SIM packages, upgrades, and electronics from various brands such as Huawei, Apple, Google, Samsung, Sony, Nokia, as well as networks like Vodafone and O2. AO Mobile also provides order tracking, live shipping and delivery updates, and allows for product returns. Customers can benefit from promotions, a 2-month Insurance, and a 6-month warranty on all devices. Customers can easily reach AO Mobile using the phone number or email provided on their website.
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Telecom | Mobile and Telephone Reviews & Experiences
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Last update: October 2025
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Review with most votes
Quickly recovered funds
Friend tipped, relieved Read onBy: Daniel Morgan