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I can't fault anything about Fonehouse, I have never dealt with them and I am sure they are great. But there are call centers claiming to be Fonehouse, calling themselves fonehousegroup. I have ...Read on
Yes I do understand that it’s a it confusing! When I ordered for next day it didn’t come and I only recieved order confirmation email I ordered Friday I got it Monday and when I called today costum...Read on
Read the reviews on here after already placing my order and was worried my phone wouldn't arrive or there would be some sort of issue. Not the case for me. Placed order Tuesday morning and phone ar...Read on
I dropped my phone and it stopped working. I called Fonehouse and they said my previous 24 months had ended, so I could get a new contract WITH a free new iPhone! Now I have a new & improved s...Read on
Ordered a new phone on 12/07/23 and was before 2100 so expected next day delivery as advertised. Provided my PAC number to switch networks and everything seemed to be going fine. Received an email ...Read on
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Beware of the SCAMMERS using the Fonehouse name!
I can't fault anything about Fonehouse, I have never dealt with them and I am sure they are great.
But there are call centers claiming to be Fonehouse, calling themselves fonehousegroup. I have just caught them out now, I knew this was dodgy from the very beginning but still went through with this to see how far they take it. So this is the SCAM, they take your card details, they promise you something but you get something else, once you receive this, they say it was a mistake and make you send this back to one of their addresses, once you send it, you are doomed.
These were the flags I saw from miles away, but continued so I can share the knowledge with you.
- Got them to send an email to me, email was bogus from the very start
- Always check the company details/address, they address the SCAMMERS gave was the same as Fonehouse, I called them and they told me it was a SCAM
- Never give out your bank details if you suspect anything, although I did give them a bank I don't use much
- When the wrong product came, I knew something was up, they said it was sent by mistake, more red flags!
- Do not send the product back, always check where you are sending the product back, I google map checked and street view checked, it was a house, not a store/factory
- Confront the SCAMMERS, tell them about all these red flags, I did this, they tried soo hard to convince me and then hang up
- Call the network provider and report fraud, cancel the contract, get them to give you an address you can send it back so you don't get charged
What did they send you? I have been called by them today.
I think i also received a call from these today, im asking for the email because I am generally intrigued.
I feel sorry for the 'not so tech savvy' people who actually fall for this.
I have also received many calls. Initially they said they were from fonehouse. In another call they said we are now from mobile.co.uk. They are switching all the time.
I asked them a couple of times to call me in an hour it was always a different person calling me pretending that was the previous one.
Ask them for something crazy like unlimited calls, texts, data and international calls. They will say yes to everything in order to convince you to proceed with the application and give your details.
What I did I asked them to send me an email with the offer they were offering. I gave an old email I had. And the email I received was a proper scam email from an address email@example.com
Another confirmation that they are scam
Hi, thanks for this! It’s too bad I saw it late, exactly the same happened to me - only that I sent the phone back and paid £8 for postage as they harassed me so many phone calls! Although, I noticed it was scam from the very beginning but I went along anyway! However, the following day even before receiving the phone, I immediately cancelled the order (I rang my bank to tell them) and the bank cancelled and refunded the upfront payment of £30 that they had tried to take! Luckily it was still “pending” so it hadn’t left my account. Just one question though, the contract wasn’t actually set up, they only managed to get my acc / card details which I cancelled immediately. Would a contract still be under my name? Although, my bank has blocked this payments so future payments can’t be taken anyway. I will have to call 02 and fone house to report these people! Crazy how people try scamming others during these difficult times!
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Yeah they got me. Had to phone all the cellular companies to find out who the contract is with, turns out its with Vodafone. Its been raised to their fraud team. I don't know how they created a new contract without a search appearing on my credit file. They also attempted to charge payg fees to my bank account, luckily the bank blocked most and have refunded the one that did go through. And a KFC meal in Pakistan! Got a new bank card obvs. Feel so stupid!
They called me a couple of weeks back giving me the spill of upgrading my phone at a ridiculously low price, when I explained I was still locked in contract they'd even pay the early termination costs!!! I gave him the benefit of the doubt and he emailed over an 'official' quote confirming the deal, however emailed Fonehouse to ask if this is genuine and what appeared to be a generic response ( must be a lot of enquiries about this) and confirmed it is a scam.
Still, they kept calling but I ignored them until the other day when I said I wasn't interested and he got the right hump as I could have told him earlier!!
I totally understand how people get lured in, these scammers have an answer to everything which only makes you feel confident in their intention. Some things are too good to be true!!!!
Same happen to me paid 8 post to send phone back 30 deposit phone contract
I just had a call from "fonehouse" always sceptical when they they and talk over you and don't listen to your question. The deal was a new iPhone 13 pro max,512GB, unlimited everything £30 /mo for 24 mo. sound too good to be true right! I thoughe so too and the old saying came to me if it sounds
too good to be true it probably is! They're phoning back next week to get my details (NOT going to
Yes I do understand that it’s a it confusing! When I ordered for next day it didn’t come and I only recieved order confirmation email I ordered Friday I got it Monday and when I called today costumer service told me ur orderer will arrive between 12:45 and 13:45 and I was waiting and the carrier was at my house door 1 minute early so I was soo impressed am soo happy I got my phone cos the reviews made me very scared that I was scammed too but it wasn’t scam I definitely will recommend them.
Read the reviews on here after already placing my order and was worried my phone wouldn't arrive or there would be some sort of issue. Not the case for me. Placed order Tuesday morning and phone arrived Wednesday afternoon. I was updated regularly by email and was sent a tracker for dpd. Not doubting anybody else's reviews but I didn't have any issues myself ????
Free new phone
I dropped my phone and it stopped working. I called Fonehouse and they said my previous 24 months had ended, so I could get a new contract WITH a free new iPhone!
Now I have a new & improved smartphone, without even having to pay extra for it! :-)
Ordered a new phone on 12/07/23 and was before 2100 so expected next day delivery as advertised. Provided my PAC number to switch networks and everything seemed to be going fine. Received an email from new provider saying everything had went through and then received a message from old provider confirming my switch.
Next day came and no phone, following day an email saying there was a delay and should get the phone on Monday (today).
I have just received another email saying they tried to deliver the phone but they missed me which is just a blatant lie. I work from home, my desk is about 15 feet from my front door, I live in a cul-de-sac so all traffic easily seen. No knock at the door, no bell rung and no card to say they had been.
Prices are great but delivery is an absolute shambles. Don't expect it next day, you will be disappointed.
Was scammed by people claiming to be your company
The company took £170 from my account up tilll the time I write no phone no refund . They are scam the phone number I knew them with has been changed . Please give back my money I have gone to EE I got my upgrade same day . Eunice
Very fast service
I placed a new order on saturday..sunday got confirmation email..monday phone delivered..what else can i expect fonehouse was very fast..just loved it..thankyou fonehouse
very happy with fonehouse
they solved my problems very fast and were very friendly too
Only from this company I get my contract and phone delivered to my address. Very happy with item and easy service