Fonehouse Reviews

: 46
67% Would buy here again

Most relevant positive review

  2024-06-06
Replacement phone case
I found myself having to get in touch with the customer service team at this shop because my orde...Read on
kieran

Most relevant negative review

  2024-04-23
phone deal
I recently got a new phone deal which seemed great at first. However, I then discovered there was...Read on
Murray

Review with most votes

  2020-04-18
iPhone 11
How does payment work with this phone do I ring EE and do it from my account. If I’m not happy ca...Read on
Sophie

Reviews (46)

  (30)

 (1)

  (8)

  (5)

  (2)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Beware of the SCAMMERS using the Fonehouse name!

    I can't fault anything about Fonehouse, I have never dealt with them and I am sure they are great.

    But there are call centers claiming to be Fonehouse, calling themselves fonehousegroup. I have just caught them out now, I knew this was dodgy from the very beginning but still went through with this to see how far they take it. So this is the SCAM, they take your card details, they promise you something but you get something else, once you receive this, they say it was a mistake and make you send this back to one of their addresses, once you send it, you are doomed.

    These were the flags I saw from miles away, but continued so I can share the knowledge with you.
    - Got them to send an email to me, email was bogus from the very start
    - Always check the company details/address, they address the SCAMMERS gave was the same as Fonehouse, I called them and they told me it was a SCAM
    - Never give out your bank details if you suspect anything, although I did give them a bank I don't use much
    - When the wrong product came, I knew something was up, they said it was sent by mistake, more red flags!
    - Do not send the product back, always check where you are sending the product back, I google map checked and street view checked, it was a house, not a store/factory
    - Confront the SCAMMERS, tell them about all these red flags, I did this, they tried soo hard to convince me and then hang up
    - Call the network provider and report fraud, cancel the contract, get them to give you an address you can send it back so you don't get charged


    What did they send you? I have been called by them today.

    Hello,
    I think i also received a call from these today, im asking for the email because I am generally intrigued.
    I feel sorry for the 'not so tech savvy' people who actually fall for this.

    I have also received many calls. Initially they said they were from fonehouse. In another call they said we are now from mobile.co.uk. They are switching all the time.
    I asked them a couple of times to call me in an hour it was always a different person calling me pretending that was the previous one.
    Ask them for something crazy like unlimited calls, texts, data and international calls. They will say yes to everything in order to convince you to proceed with the application and give your details.
    What I did I asked them to send me an email with the offer they were offering. I gave an old email I had. And the email I received was a proper scam email from an address mobilesco.uk@yandex.com
    Another confirmation that they are scam

    Hi, thanks for this! It’s too bad I saw it late, exactly the same happened to me - only that I sent the phone back and paid £8 for postage as they harassed me so many phone calls! Although, I noticed it was scam from the very beginning but I went along anyway! However, the following day even before receiving the phone, I immediately cancelled the order (I rang my bank to tell them) and the bank cancelled and refunded the upfront payment of £30 that they had tried to take! Luckily it was still “pending” so it hadn’t left my account. Just one question though, the contract wasn’t actually set up, they only managed to get my acc / card details which I cancelled immediately. Would a contract still be under my name? Although, my bank has blocked this payments so future payments can’t be taken anyway. I will have to call 02 and fone house to report these people! Crazy how people try scamming others during these difficult times!

    generic cialis reviews

    Yeah they got me. Had to phone all the cellular companies to find out who the contract is with, turns out its with Vodafone. Its been raised to their fraud team. I don't know how they created a new contract without a search appearing on my credit file. They also attempted to charge payg fees to my bank account, luckily the bank blocked most and have refunded the one that did go through. And a KFC meal in Pakistan! Got a new bank card obvs. Feel so stupid!

    They called me a couple of weeks back giving me the spill of upgrading my phone at a ridiculously low price, when I explained I was still locked in contract they'd even pay the early termination costs!!! I gave him the benefit of the doubt and he emailed over an 'official' quote confirming the deal, however emailed Fonehouse to ask if this is genuine and what appeared to be a generic response ( must be a lot of enquiries about this) and confirmed it is a scam.
    Still, they kept calling but I ignored them until the other day when I said I wasn't interested and he got the right hump as I could have told him earlier!!
    I totally understand how people get lured in, these scammers have an answer to everything which only makes you feel confident in their intention. Some things are too good to be true!!!!

    Same happen to me paid 8 post to send phone back 30 deposit phone contract

    I just had a call from "fonehouse" always sceptical when they they and talk over you and don't listen to your question. The deal was a new iPhone 13 pro max,512GB, unlimited everything £30 /mo for 24 mo. sound too good to be true right! I thoughe so too and the old saying came to me if it sounds


    too good to be true it probably is! They're phoning back next week to get my details (NOT going to

    happen!)


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cancelled order assistance

    I made a mistake and accidently placed an order that I actually needed to cancel. Luckily, Fonehouse has fantastic customer service staff who were able to help me out. When I called, I spoke to a lovely advisor called Joanne, who really went above and beyond to assist me. She made sure my order was cancelled, set a reminder to ensure the package was returned, and made sure I would get a full refund and the contract cancelled. The next day, I called back just to make sure everything was sorted and spoke to another great advisor named Dani who confirmed that everything was taken care of. I am incredibly grateful for their patience, friendliness, and help. They definitely deserve a 5-star rating for their excellent customer service! 🌟


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mobile phone

    I recently bought a new mobile phone from this company and I have to say, I was really impressed with the service I got. The whole process went smoothly, right from the beginning. The website was really easy to use, and I managed to find the best price for the phone I wanted. I placed my order at 8 pm and was surprised to find it at my door by lunchtime the next day. The delivery was really quick and efficient. They also transferred my number over without any problems the following day. The company kept me updated at every stage, which I really liked. All in all, it was a fantastic experience and I couldn't have asked for better service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Multiple phone cases purchased

    I wanted a phone case from your website, but when I checked my bank statement, I saw I had been charged for more than one. This was annoying and confusing because my email confirmation only showed one case. Thankfully, the customer service person I spoke to sorted it out quickly and said they would refund me for the extra cases. They assured me the money would be back in my account in a few days. Their professional and friendly help made me feel much better about the whole situation and made me trust your company again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Replacement phone case

    I found myself having to get in touch with the customer service team at this shop because my order had gone missing. To my surprise, I was met with a really efficient and friendly service. The chap I spoke to, Antony, really knew his stuff and sorted out my problem swiftly. Not only that, but he was so nice to chat with, which made the whole thing a lot less stressful. I was really impressed with the service I got and will definitely be coming back as a customer in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    New phone contract

    I was really impressed with Fonehouse and their service. I ordered a new phone contract late one evening, and to my amazement, it arrived the next day by 2pm! The delivery was fast and the whole process went without a hitch. The Fonehouse team sorted everything out for me, from organising my direct debit to seamlessly transferring my number to a new provider.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    New phone purchase

    I bought a new phone from Fonehouse recently and I have to say, I was really impressed with the service. Ordering it was a breeze and the phone arrived quickly the next day. However, I did have a minor hiccup when trying to register the SIM card. Luckily, when I rang up Fonehouse, I got through to a lovely lady called Kayla who sorted out the issue in no time. She was so nice, so professional, and clearly knew her stuff. All in all, I would definitely recommend Fonehouse to anyone looking for a new phone.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Excellent service

    Yes I do understand that it’s a it confusing! When I ordered for next day it didn’t come and I only recieved order confirmation email I ordered Friday I got it Monday and when I called today costumer service told me ur orderer will arrive between 12:45 and 13:45 and I was waiting and the carrier was at my house door 1 minute early so I was soo impressed am soo happy I got my phone cos the reviews made me very scared that I was scammed too but it wasn’t scam I definitely will recommend them.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Phone purchase, Blue Light Card discount

    I recently bought a new phone from this retailer and used my Blue Light Card to get a discount. The website was really easy to use, so I found the phone I wanted quickly. When I needed to make some changes to my order, Joanne from the after-sales team was amazing. She sorted everything out for me fast and made sure I got exactly what I wanted. I'm really happy with how everything went and I'll definitely be telling my friends to check out this retailer in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Easy ordering process, fast delivery, affordable phone

    I had a fantastic time buying my new phone. Ordering it was so simple and clear, I almost had to double-check if I was doing it right. Even though my credit history is not the best and I've been rejected before, they approved my application without any problems. The phone I got was in great condition and the price was surprisingly low for such a good quality product. Since I use my phone a lot for work, I'm really happy with my purchase.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Quick delivery and great updates

    The delivery was really fast and my order arrived in perfect condition. I liked getting updates at every stage, from when I placed the order right up to when it was delivered to my door.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    new phone contract

    I've got three phone contracts from this place and they always have great deals. The customer service guys are really friendly and helpful. Antony helped me out this time, he was really easy to chat with on the phone and sorted everything out quickly. I would totally recommend this place to everyone.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    phone deal

    I recently got a new phone deal which seemed great at first. However, I then discovered there was an issue with the screen, and they demanded more money to fix it. It's just not fair or right. I definitely won't be trusting them again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    My phone contract purchase

    So, yeah, I got my new phone contract and was really looking forward to getting my shiny new phone, you know what I mean? But then when I opened up the package, surprise surprise - no sim card! I mean, seriously, what's the point of having a phone without a sim card, right? So I tried to give them a call, but their phone lines were shut on a Saturday, like, who does that? So I had to resort to using their live chat thing and they were all like, go to the Three shop or give Three a call and wait for a new sim. I mean, come on, I just purchased a phone from you, why should I have to go through all that hassle to get a sim card?

    Now I can't even use my new phone and I'm seriously not impressed. I would definitely not recommend them, no way.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Transaction smooth

    I recently had a really smooth experience with my transaction. Sending off my phone was made so easy with the quick delivery of packaging. The company's communication was top-notch, they kept me updated every step of the way. I was really impressed with how fast the money was paid into my account after the transaction. I would definitely recommend this service and will be using it again in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Second contract purchase

    Kayla over at customer support was really great at sorting out my problem fast and efficiently. Big thanks to Dan from sales, top customer service! This is my second contract with the company, definitely won't be my last because of the amazing customer service I've had.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    didnt as they wont stop calling and harrassing

    Constantly calling me off different numbers. They do not adhere to the data protection act of 2018 -I have asked numerous times to delete my details and they still call each day trying to sell me a phone, spoke to a manager who hung up on me. called them to make a complaint and got hung up on too. Joke of a company- DO NOT TRUST THE WITH YOUR DATA!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    New phone

    Kayla was absolutely amazing! She was so helpful and made everything so easy. She answered all of my questions and sorted everything out quickly. I'm really looking forward to getting my hands on my new phone! Thank you so much, Kayla!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Phone pre-order, wrong color, chat with Molly

    I ordered a phone in advance, but it arrived in the wrong colour. The next day, I had a chat with Molly and she sorted it out for me. Now I'm getting the correct colour and still getting my free gift! The service was really speedy and excellent.


Others also viewed