Mobile Phones Direct

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Mobile Phones Direct

28% Would buy here again

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Spotlight: What are our customers saying?

J
John
I ordered an iphone on this site and everything went fine. Thanks for the good service!Read on
J
Jo
Had two phones from this company, would never buy again. First one was a 12GB deal, wasn’t made clear that this was actually 3GB, with a 9GB add-on. Second one was a cash back deal, which again wa...Read on
S
Steven
These are crooks. They have sent me a second hand phone which was supposed to be new. The phone had a non-manufacturer screen protector on it and after complaining they have said I damaged the ph...Read on
L
Lloyd Kilbride
They do not notify you of when your cash back is available, i missed 3 dates so I lost 230! I have now cancelled my direct debit, they still win, plus they get future cash backs owed to me. There i...Read on
N
Nick Yard
The cash back deal is confusing, the it is based on the billing date note the date the contract starts , it is not clear until you read the small print. Avoid the cash back deals where you have to...Read on

All reviews (25)

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    iPhone

    I ordered an iphone on this site and everything went fine. Thanks for the good service!

    Avoid buying from here. They sent me a damaged phone for which I am being blamed for. They asked me to send the phone to them to be inspected and have sent it back with further damage....I have the photos as evidence. I have spent hours on the phone to them and they are just not interested. Spend your money elsewhere.

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    iPhones

    Had two phones from this company, would never buy again. First one was a 12GB deal, wasn’t made clear that this was actually 3GB, with a 9GB add-on.
    Second one was a cash back deal, which again was not made clear at time of purchase. Claiming back is a hassle, onus is on the customer to try and remember which months to claim in, then upload a photo of that months bill.
    Read ALL of the small print if you buy from this company.


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    Samsung S21 Ultra

    These are crooks. They have sent me a second hand phone which was supposed to be new. The phone had a non-manufacturer screen protector on it and after complaining they have said I damaged the phone. The phone isn't damaged they sent me a second hand phone and said it was new.


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    Samsung s10

    They do not notify you of when your cash back is available, i missed 3 dates so I lost 230! I have now cancelled my direct debit, they still win, plus they get future cash backs owed to me. There is really no point in taking a contract with them, cash back is a huge hassle, you need to contact three for the statement which is not easy, then you need to fill out forms with mobile direct etc. Dont waste your time, cash back is a scam to get you to sign up.


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    iPhone

    The cash back deal is confusing, the it is based on the billing date note the date the contract starts , it is not clear until you read the small print. Avoid the cash back deals where you have to claim it each time, it’s a faff and not worth the aggravation… as the old saying goes if the deal looks to be too good to be true then it isn’t a good deal.


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    Mobile phone with cashback

    Cashback is a scam!

    I am leaving this 1 star review purely because of the Cashback scam that Mobile Phones Direct are running.

    You are told you will receive x amount of cashback and that you will receive it in instalments on certain months of your contract.

    What you are NOT told, unless you dive into the small print, is that you have to manually go in and fill out a form, involving you uploading that months mobile bill, for those specific months.
    If you do not do this, you lose out.

    I missed out on my first two instalments as I was simply unaware that I had to claim them manually.
    It is also a long process to claim them, as you have to log in to your mobile provider, find the matching bill, download it and then upload it to Mobile Phones direct.

    IT all feels like a very well thought out money making scheme on their part, nothing more than scam.
    They are relying on people to not read the small print and miss their instalment claims.

    Dirty, sneaky, money grabbing, scamming company.


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    SAMSUNG S21

    Good headline price sucked me in. Unfortunately phone arrived a day late so had a wasted day in anticipation of a delivery. Website crashed on application and I cannot get a decent response to my questions about number transfer and tying up loose ends on my old contract. However the phone looks ok so far.


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    Oppo and Nintendo switch bundle

    The deals are too good to be true and the staff will treat you like an idiot. I ordered a deal with a switch and received a switch that was not as advertised and had already been opened with parts removed. When I questioned this I was told that they check it before they send it out and that it was normal for parts to be missing. Funny how my phone was not checked. Honestly they must think I'm really stupid. I called and discussed my concerns with them and had them confirm details in email. I was waiting for the new blackberry but I took a downgrade on the phone as it came with a switch that I wanted for me and my family to play together. This company is dodgy and will avoid answering and questions and give you answer that only a simpleton would accept. If you have any brains avoid these scammers.


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    Samsung s21

    Horrible customer service, sent me the wrong phone never had the one I wanted in stock. I've complained and they haven't acknowledged the complaint after 15 days, bored of waiting now, the agent who recorded my complaint was rude and argumentative so I'm not even sure if she recorded my complaint. Save yourself some time and go elsewhere


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    Samsung s21+

    **AVOID** Absolutely awful experience with this company. Ordered the samsung s21+ 5 weeks ago and its been an absolute nightmare ever since. The phone had to be sent back for inspection as there was a fault and it kept restarting for no reason, when they recieved the phone they could not find no fault. I thought maybe cos the phone has been reset it had removed the fault, so i agreed to have the phone back within 5 minutes of having the phone back it had restarted again and done this 6 times before I decided to put it back in the box. At first they told me my 14day warranty was up (yet they had the device for majority of the time) and I had to go to samsung to get this problem sorted. I requested for them to sort this problem out, they agreed to have the phone back in for inspection, and apparently there was still no fault to be found. I guess I'm just a liar and love to waist my time with companies like these. Finally they cancelled the contract without even informing me which has now left me with no phone, no network provider and a very unhappy customer!! AVOID AT ALL COSTS!!


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    Samsung S21 Ultra

    Disappointed with the experience I have had with this company.

    I had an order cancelled citing 'internal security check failure.' I confirmed that the network accepted the credit check and the contract, only MPD refusing the order. It struck me as odd considering that many others had this issue on the same deal, with no known reason to fail.

    Customer service was helpful through Facebook. The manager I eventually spoke to was helpful but seemed to push me off the phone. That being said, this refusal doesn't sit right with me, especially as the credit check was carried out and accepted. To those reading this who can't understand why I struggle to accept the outcome of an internal security check, I found this deal on a deals website, where many others have had this issue without any explanation given.

    I know exactly what their response will be to this review, that they "can't give out this information" and that their internal checks were valid.

    MPD, please know that these disproportionate security check failures have resulted in credit checks being carried out for no purpose. It can have real impacts on ordinary people's applications for credit. I won't be ordering with them again.


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    Phone with cashback

    Phone was fine came quickly but the cashback is a scam I would never have took out the contract If I thought I wldnt get my money back I’ve had every excuse under the sun they have point blank lied to me promising me I would have my money by a certain date but I never receive it just get another excuse and given another date they never let me talk to management they hang up the phone when they don’t want to answer you they ignore emails they don’t do a thing about complaints absolutely disgusting company



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Mobile Phones Direct

A mobile phone is one of the most popular gadgets. Think about it: when was the last time you met someone who does not have a mobile phone? The question might be: where can I get the best mobile phone? One company that supplies mobile phones and other mobile phone services is Mobile Phones Direct. But what will the quality of their mobile phones be? What brands will be included in their assortment? Will their network and mobile phone reception be steady? And what kind of customer service will this mobile phone supplier provide if you encounter some technical difficulties or other problems while using one of their mobile phones or subscriptions? These questions can only be answered by real customers of Mobile Phones Direct. Read their reviews to see what this mobile phone provider is all about. These customers and their experiences, ratings, opinions and comments can help you to find out if Mobile Phones Direct might be the best mobile phone shop for you.

About Mobile Phones Direct
Mobile Phones Direct is an online mobile phone retailer that offers mobile phones, broadband and sim-only plans. The company was founded in 1992. Now, they have grown to a global brand with strong ties with manufacturers and networks. This means they can offer pay-monthly deals from providers such as EE, Three, O2 and Vodafone.  

On their website, you can find the latest mobile phones from popular brands such as Samsung and Apple. Also, if your budget is limited, you can have a look at their more affordable older modelss. So if you’re looking for Samsung’s new Rose Pink mobile phone, Mobile Phones Direct might be the place to be. Other brands included in their assortment are HTC, Sony, LG and Honor. Some of these mobile phones are SIm Free, so you don’t need a card for it to work. If you’re still happy with your current device, you can choose one of Mobile Phones Direct’s Sim Only deals. This means you keep the mobile phone you have right now and get a new SIM Card to put in it. Looking for reviews of companies similar to Mobile Phones Direct? Have a look at Affordable Mobiles or Fonehouse for more information and feedback.  


Mobile Phone trends

Services of Mobile Phones Direct
The products from Mobile Phones Direct can easily be ordered via their website. You can also take out a new plan online. Their delivery service will send your new mobile phone and/or Sim Card right to your home. Mobile Phones Direct also has a customer service that you can contact if you have a question or encounter some problems with your mobile device.

Complaints, Compliments and Tips for Mobile Phones Direct
Do you have any personal experience with Mobile Phones Direct? Then we would be grateful for anything you can tell us about this mobile phone supplier. Are you satisfied with their internet data and reception? How well does your mobile phone work? Do you prefer one of their Android or iOS devices? Did it take long for them to deliver your SIM Card or mobile phone? Please write an honest review about this shop and tell potential customers of this shop if you think they should or shouldn’t visit Mobile Phones Direct.

Is Mobile Phone Direct the best mobile phone supplier? Read reviews about Mobile Phones Direct's products and services on BritainReviews.