Mobile Phones Direct - Overall Rating based on 30 reviews
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Samsung S21 "As New"
I bought a Samsung S21 "As New" from Mobile Phones Direct not long ago and it turned out to have charging problems. When I contacted customer service to ask about their checking process, I was let down by the lack of a proper response. Sorting out the cancellation was a total nightmare, taking two weeks and extra money to send back the faulty phone. It all ended up leaving me without a phone or SIM card for a long time.
Easy phone order
I found it really easy to order a new phone from Mobile Phones Direct. The website was simple to use, and I managed to quickly find the phone I was after and buy it with no problems. But when it came to the delivery, the courier messed up big time. The tracking info was all wrong, and the package turned up later than anticipated, which was pretty annoying.
Contract switch saved me money
I decided it was time for a change with my mobile contract after sticking with the same provider for over ten years. Managed to find a fantastic deal with Mobile Phones Direct that meant I could stick with my current provider but also save some cash. It just proves the importance of looking around and comparing deals before making a decision!
Trade-in service
I've been with this company for years now, using their services for both myself and my family. Their prices have always been fair and the service top-notch. Recently, I gave their trade-in service a go for the first time and it was a breeze. The money was in my account in no time, just like they said. I'd definitely recommend this company to others and I'll definitely be using them again in the future.
Defective handset issue
I'm really disappointed with the service from Mobile Phones Direct. I've been having problems with my phone since January and despite trying to sort it out, nothing's really changed. I even sent the phone back but still got charged £180 by Vodafone for a service that Mobile Phones Direct didn't actually provide. It's frustrating that they're not acknowledging or doing anything about it. I had to leave a bad review just to get a response, but even then, it's like nothing's being done. They say the contract's over, but Vodafone hasn't heard anything, so it's all just a mess.
Phone purchase
I managed to order my new phone last Saturday and it arrived by 9.30am the next day! It was my first time transferring all my stuff from one phone to another, but it was surprisingly straightforward. The service from Mobile Phones Direct was absolutely fantastic and I will definitely be using them again. Thank you so much!
Customer service excellence
I recently had a really great experience with Mobile Phones Direct. There was this woman called Abbie who was so helpful and really went out of her way to sort out a problem I had with my order. She made sure to follow up quickly and made sure my phone arrived in time for my holiday. I was genuinely impressed by how professional and dedicated Abbie was in dealing with my issue. I just want to say a big thank you to her for giving such amazing customer service.
Three mobile phones
I have just bought three mobile phones from the store and I have to admit, the service I got was outstanding. The guy who helped me was really helpful and knew what he was talking about. He took his time to go through all the options with me and helped me choose the best one for what I needed. The ordering was really easy and he made sure everything was sorted out quickly. I was really impressed by how professional and efficient the service was.
Recent order problem
I recently made an order and it's turning into a bit of a nightmare. I placed my order nearly two weeks ago, but I only got confirmation yesterday because they had trouble with the credit check. They told me my phone would be delivered today, but now no one can say for sure if it's even been sent out. Not the best way to kick things off.
First time using Mobile Phones Direct
I was so pleased with my first time using Mobile Phones Direct. They got my order to me super quickly, even after a bank holiday - it arrived the very next working day. Going with DPD for the delivery was spot on - they gave me a handy one-hour delivery slot and made it easy for me to pick up my package. Plus, the phone I bought was the cheapest I could find compared to other shops. All in all, I'm really happy with my purchase and the brilliant service from Mobile Phones Direct.
Quick delivery, good prices, informative
I had a really good experience buying from Mobile Phones Direct. The prices were fab and I was amazed at how fast my order arrived. Their website had all the info I needed, so it made everything nice and easy. I would definitely think about buying from them again in the future.
4th phone from the company
I've just bought my 4th phone from Mobile Phones Direct and I have to say, it's been a fantastic experience once again. I've never been let down by their products and service. I would definitely recommend them to anyone who's looking for a trustworthy provider. Thanks a lot.
Fast phone delivery
I came across a really good deal online on this website I found after searching around. The phone turned up the following day, but it didn't actually include all the extra accessories as promised. It wasn't a big deal though, as I managed to get them from Amazon. All in all, it was a fantastic deal and the delivery was really quick!
Super helpful staff, sorted out my phone issue
I had a bit of trouble with my phone order because apparently my name matched someone else's at 02, but the two salespeople and the two admin staff were really helpful and sorted everything out for me. They even upgraded my phone for the same price as a new contract, so I didn't have to deal with 02 at all - their service was fantastic! 👍
Upgraded daughter's phone
The customer service support from Mobile Phones Direct has been excellent! When I upgraded my daughter's phone last Thursday, I had some questions about billing, dates, and the SIM card. They were able to provide quick and confident answers without any issues. The phone arrived the next day with some bonus extras included, which was a nice surprise.
The ordering process was really easy to navigate on their website, with clear sections for new contracts, upgrades, and SIM-only options. Selecting the phone and tariff was straightforward, making the whole process hassle-free. If you choose to upgrade, you can stick with the same provider and keep the same billing date, so there's no need to set up another direct debit. Overall, a great experience!Quick and easy purchase
I'm really pleased with how quickly I got my phone after ordering it. It arrived within 24 hours, which was fantastic! It doesn't get much better than that!
New phone purchase
I recently got a new phone from this awesome company. It arrived really quickly and I had no issues returning my old phone for a trade-in. I received the full amount they promised and they paid me promptly. Their communication was great, keeping me informed throughout the process.
Unlimited mobile phone deal purchase
I found it really easy to find the best deals on Mobile Phones Direct. The website was super simple to use and had loads of options to choose from. The unlimited deal I got was the cheapest around, and I was really happy with the value for money. The delivery was quick, and switching my number to the new SIM card was a breeze. I liked that they made all the necessary updates to make sure everything went smoothly.
Straightforward process
I found the ordering process really easy and efficient. The updates about when my phone would arrive, setting up the direct debit, and transferring my number were all really clear and came at the right time. I would definitely suggest this service to other people.
Monthly phone contract
I had a really great experience with Mobile Phones Direct. The website was super easy to use, and I found a really good deal on a phone contract that was just right for me. The prices were really competitive, and there were loads of different options to pick from. Ordering was really simple and I got regular updates on my order. The delivery was quick, and my new phone arrived in perfect condition. Overall, I'm really happy with the service from Mobile Phones Direct.
About Mobile Phones Direct
Have you been searching with no avail for an online company that not only specialises in supplying only the best mobile phones online but would also live up to high expectations when it comes to reputation? However, as you might be feeling overwhelmed at the prospects of finding such a reliable company due to the high amount of similar businesses, this is where the importance of onlinecustomer reviews comes into play. These comments left on sites like the ones on Mobile Phones Direct Reviews can help you and fellow shoppers find one that would suit your need for trustworthiness. Nonetheless, leaving reviews can empower or alter a company?s online reputation for the good or the bad. On the other hand, reading many customer reviews about a specific company may give you a clear understanding of what to expect from its products and services.
About Mobile Phones Direct
Mobile Phones Direct specialises in supplying only the best phones of choice that all clients desire. Since 1992, Mobile Phones Direct has been striving to find the best deals whilst still placing quality at the forefront of all products on display for all its clients online. Subsequently, due to the company?s good reputation throughout the years, it is now one of the leading retailers of phones in the UK that only deals with well-known brands such as Apple and Samsung.
What makes Mobile Phones Direct Unique?
The company's uniqueness can be attributed to it only working closely with three of the UK?s leading networks to ensure that consumers feel that their search for the perfect phone can happen all in one place. Subsequently, due to the company only striving for the best, it has been noticed for its excellent services and has therefore been awarded several recognitions. Therefore, there might be concerns about legitimacy no matter its online company?s reputation; thus, is Mobile Phones Direct legit? In proving the company?s legitimacy, it can be verified by the company winning Best Online Retailer for seven consecutive years and the winner of the Mobile News Awards? Online Retailer of the year for the last six years.
Products and Services of Mobile Phones Direct
Mobile Phones Direct works closely with well-known mobile phone brands and leading networks to ensure that only the best and high-end mobile phones are displayed on its website. For example, customers can shop from bestsellers such as Apple iPhones and Google Pixel. Furthermore, the client can choose by type, sim-free, sim-only and refurbished. Shopping by the brand features names such as , Sony, , Nokia and Oppo. In addition, when the client already has their desired phone but would like to look for a better contract tariff, the company also provides such services and can be chosen by the network, such as Voxi and Three, with range contract lengths from 30 days to 24 months.
Additional Services of Mobile Phones Direct
Mobile Phones Direct lets you gain from its free UK next-day delivery. In addition, it provides customer service support seven days a week. Next, there are phone advice and guides. For further assistance, you can consult its FAQ section.
Email: webshop@mobilephonesdirect.co.uk
Telephone: 0345 470 4000
Complaints, Compliments, and Tips for Mobile Phones Direct
As you might have had the opportunity to order mobile phones from the online retailer Mobile Phones Direct, how would you describe your shopping experience? Were you satisfied with your service, or did you need help getting good results? Whichever way you felt about your experience, it is urged that you share your feelings by leaving a Mobile Phones Direct Review. In addition, because any company?s legitimacy might come into play, especially when operating online, many would be hesitant to deal with the company due to its affordable prices, so why is Mobile Phones Direct so cheap? Hence, in answering this question, is the company working with well-known network providers to buy directly without the middleman? However, many would still be concerned after being reassured about why the company?s products are so cheap; thus, is MobilePhonesDirect legit? In regards to this, it has been proven that the company has overall high ratings and responds to negative reviews within a short period; in addition, it is part of the AO family, which only adds to its reputation.
The Importance of Customer Ratings and Feedback
As with any online shopper, there would always be concerns when it comes to using the services of an online provider, as not all live up to high expectations when it comes to a good product and customer service delivery. Therefore, the importance of customer ratings is that it would educate and inform future and interested shoppers about the company?s reputation and whether you can trust them. In addition, this might lead to the company leaving feedback regarding negative reviews, thus showing that you can trust the company regarding its ethical values. Therefore, it is highly recommended that you leave a Mobile PhonesDirectReview to assist fellow shoppers and the company in question.
Why Share Positive Mobile Phones Direct Reviews?
Studies have shown that positive reviews such as a review Mobile Phones Direct can also contribute to consumers being hesitant towards using a company?s products and services. Henceforth, the reason is that consumers might feel that the company might be too good to be true, as no company is perfect. Therefore, leaving and sharing positive reviews such as the ones that might be similar or reliable, for example, MobilePhonesDirect Trustpilot; however, trusting reviews here on Britian Reviews is considered the place to go when wanting to be informed about the reputation of a company.
Why Share Negative Mobile Phones Direct Reviews?
Sharing negative reviews about a particular online company is important to inform fellow shoppers of what might go wrong when looking at the worst-case scenario. In addition, it would notify the company of where it can improve the quality of goods and services.
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Categories Mobile Phones Direct
Telecom | Mobile and Telephone Reviews & Experiences
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Seite online seit: 8 March 2024
Letzte aktualisierung: 29 November 2024
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Ordered a phone 3 days after Christmas that was up at a very good, respectable deal, almost too good to be true. It’s been 1 week and I haven’t heard anything from MPD, via emai... Read onBy: Shaun