Carphone Warehouse - Overall Rating based on 19 reviews
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Easy purchase of a new phone on contract
I popped into Carphone Warehouse to grab a new phone on a contract, and it was dead simple! They had loads of different tariffs on iD mobile to pick from, and I managed to find one that suited me down to the ground. The price was spot on too, so I reckon I got a proper bargain. All in all, I'm chuffed to bits with my purchase!
mobile phone contract
I popped into Carphone Warehouse not long ago to sort out a new mobile phone contract. The person I chatted with was really pleasant, truthful, and gave me some good advice. They really listened to what I needed and suggested the best choices for me. I felt like they really cared about me as a customer and I liked the personal service I received. All in all, it was a top experience and I'd definitely suggest Carphone Warehouse to anyone after a new phone deal.
Changed mobile contracts
I recently changed my mobile contract from one provider to another through Carphone Warehouse and let me tell you, it was a total nightmare. Even though I switched my old number over, I never got any message saying the transfer didn't work. It took loads of calls to Carphone Warehouse and the new provider just to finally get a working phone line, but even then, my number didn't come with me. This meant I had to use my landline for work calls, which cost me extra money and I lost some business because of it. And to top it off, my old number ended up going to another customer - a big mess up with GDPR rules. I asked for some compensation and a chat with a manager, but so far I've heard nothing back. All in all, the customer service I got was shockingly bad.
Phone purchase and contract upgrade
I popped into Carphone Warehouse the other day to upgrade my phone and contract, and I must say, I was really impressed with the service I got. Right from when I first called up to ask about my upgrade options to the point of actually placing my order, the staff were so helpful and knew their stuff. They took the time to answer all my questions and gave me a good selection of choices to pick from. The whole process was easy and straightforward, thanks to their professionalism and efficiency. I would definitely recommend Carphone Warehouse to anyone needing a phone upgrade or new contract. A big pat on the back to the team for their fantastic service!
New phone
I recently bought a new phone from this website and it was really easy to order. The delivery arrived really quickly, the very next day in fact. I also thought the price was pretty good, I reckon I got a decent deal.
Ordered phone on the 16th May
I ordered this phone on the 16th May, expecting it to arrive on the 18th, but it didn't. They told me it was out of stock and would arrive on the 31st. Fair enough, I thought. However, the 31st came and went without any update, so I decided to give them a call. The person I spoke to on the phone was really rude, telling me to just wait or cancel my order as if my time doesn't matter. On top of that, I never received a link to leave a review. Not cool at all, mate.
Online order for pick up in store
I ordered something online and when I went to pick it up in the store, no one seemed to know what was happening. They just kept passing me around to different people and nobody seemed willing to take responsibility. In the end, my order was cancelled for no apparent reason. I think it was pretty rubbish service, to be honest!
Trade-in snafu
I ordered a new phone and was really excited about the trade-in offer to save some extra money. But when my package arrived, there was no trade-in envelope inside. I tried ringing customer service a few times but couldn't reach anyone to talk about the problem. It's so annoying to be left not knowing what's going on, and I'm starting to think it's not worth the hassle. I'm really let down by the lack of communication and follow-up from them.
Phone purchase
I bought a new phone from that shop not long ago. Everything went well with ordering and delivery, but I ended up feeling really frustrated with the service. The staff said changing the SIM card was all I had to do, but it turned out to be a lot more complex. Being 70 years old, I struggled to figure it out on my own and I was really surprised when they wanted to charge me £25 for something I thought I could manage myself. The staff's lack of help and understanding left me feeling pretty upset and worthless.
Sim only plan upgrade
After being with this company for three years now, I can honestly say that I always seem to get a good deal whenever I upgrade my sim only plan. The customer service is generally pretty good, and the ordering process is straightforward and quick. However, I do find that their prices can be a bit steep compared to other companies. On the bright side, the delivery is usually fast and dependable, which is definitely a bonus.
Broadband and telephone switch
I've just changed my broadband and phone services to a new provider. They said I'd get a £75 refund but still haven't got it. I asked for a copy of the phone call where they promised this, but nothing yet. It's really disappointing not getting clear information or follow-up. Thinking of taking it up with the ombudsman to sort it out. Switching from my old provider to this new one has been a bit of a letdown because of this unresolved issue.
New phone contract
I recently got a new phone contract from Carphone Warehouse and it was an absolute nightmare. I got a message a few hours later saying my order had been cancelled. When I rang up to find out why, the person I spoke to said it didn't pass an internal check but wouldn't say any more. I asked to speak to someone who could explain what happened, but they weren't helpful at all. And to top it off, they said I couldn't order from them ever again, which just left me feeling confused and annoyed.
Mobile phone
I bought a new phone from Carphone Warehouse not long ago, and it's been a right nightmare. I've been waiting for a payment to go through for ages - over a month! I've made countless calls, been bounced from one department to the next, and still, I haven't got it sorted. The customer service has been shockingly bad; the staff are unhelpful, and there's been barely any communication. Honestly, I regret ever buying anything from them.
Trade-in phone deal
I swapped my old phone for a new contract, did everything they asked, and now they still haven't given me the money for my old phone. It's been months of them saying they'll sort it out, but nothing's been done. They've basically taken my phone and I am so annoyed. I've been with them for more than ten years, but this has really made me angry. Just a heads up if you're thinking of using this service - be careful.
New phone purchase with trade-in option
I recently got myself a new phone from Carphone Warehouse and decided to trade in my old one. Everything went well until there was a hold-up in getting paid for my old device. I had to contact customer service a few times before they finally told me that my payment was on its way. It was a bit frustrating to find out online that other people have had the same problem with getting paid for their trade-ins.
Samsung phone case deal (2 for £3)
I popped into a store in Collierswood, London, the other day to check out a fab deal on Samsung phone cases. Couldn't believe it when the salesperson I spoke to seemed really disinterested in helping me out. They said the system was down and told me to come back the next day. Talk about rubbish service!
Smartphone
I had a really frustrating time at Carphone Warehouse. Firstly, I didn't get any email telling me that my phone was ready to collect, so I had no clue it was waiting for me at the store. When I eventually found out and went to get it, the system wouldn't accept my chip and pin for over an hour, which caused long delays. To top it off, when I got home and tried to activate my phone with the SIM card, it just wouldn't work at all. I had to phone Carphone Warehouse, and they told me I'd have to go back to the store and go through the chip and pin process all over again. The whole thing was a huge hassle and such a waste of time.
phone and accessories
The woman who helped me out was absolutely lovely, bless her! She was so patient and took the time to explain all my options without making me feel silly. In the end, she helped me pick out the perfect phone and accessories for what I needed. And can you believe it, the delivery was super quick and everything arrived in perfect condition. I couldn't be happier with the whole experience, top-notch customer service!
Google pixel 7
Wow wow wow, so I'm not the only one to be scammed with the £175 cash trade in your old mobile for a Google pixel 7 deal. SHAME on you carphone warehouse, as I have 2 contracts running now as the £175 was suppose to pay off the other contract.
My story, seen the deal above, looked at the terms and conditions which stated at the time and I have also taken screen shots of them, "trade in for £175 with a working or non-working mobile". I contacted CPW and went through the terms and conditions and would my phone be ok to trade in and they said yes. So, went ahead with the deal. When processing the only option I had when trading in my phone under "trade in" was "recycle", now I wasn't really bothered about getting any money for the mobile, it was mainly the £175. Everything went smoothly and the computer did not stop me to say my phone was ineligible, as remember from the T...C's it was any working or non-working phone. Anyway 6 weeks later after several calls to CPW I spoke to them today only to be told that I am not going to get my £175 as the phone was worth £0 and was ineligible. I was almost crying, I felt conned and taken for a fool. I have since been to Thier website and looked at there T...C's as they still have the deal running and can see it's been amended. It's lucky I took a photo of the originals and I have the phone logs, times and dates when I called to enquire. I have put in a complaint after customer services couldn't help to the tradeuphelpATcurrys.co.uk, I am not expecting a lot but I am going to fight tooth and nail for my money even if it means going to a small claims court, I did everything I could and by the book with Thier T...Cs, surely all the bad press just shows how bad things are CPW, make a men's and sort things out and when people make contact respect them and the deals you have made. Don't take customers for fools.
Just got a call back from complaints team, a person called Iviwe (they don't give surnames) who informed me that they are going to not pay me the promotional value, even though they acknowledge the terms and conditions of working or non-working phone. AVOID AT ALL COSTS, they will rip you off. I am going to a small claims court for this.
Review with most votes
Google pixel 7
Wow wow wow, so I'm not the only one to be scammed with the £175 cash trade in your old mobile for a Google pixel 7 deal. SHAME on you carphone warehouse, as I have 2 contracts ... Read onBy: Scott Robson