AO Mobile9 reviews
This score is based on 9 genuine reviews submitted via BritainReviews since 2025.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Halfway through a run
Mid-run, it buzzed — plasticky grip, fine for maps and podcasts daily.
Finally decent, after a faff
Booked it for next-day but they kept postponing to 4–7 days and then said it was out of stock — annoying when I need it for my morning routine. I nearly cancelled, but on day eight it turned up and, surprisingly, worked brilliantly; there was even a tiny spare part included. Mixed feelings, but relieved.
Sofa daydreams cut short
they couldn't link my account to the network, asked for more info which I sent, and after that... nothing. On the day they were supposed to ship I got an email at 6.05pm saying they actually didn’t have the stock their site had shown (and that I’d ordered as in‑stock) and the phone won’t arrive till the end of the week. No apology, no offer to sort it, just a terse note. Bit of a bummer (first‑world problem, I know). The handset should be great once it turns up, but the process felt clunky compared with others.
Good phone, rocky start but worth it
I remember waiting on a bench outside the removals van, phone-less and a bit panicked — needed something fast for work and to keep on top of emails while we moved. The order did take longer to process than I expected, and I had to ring a couple of times to chase it up, which was a bit wearing. Saying that, when it finally arrived I was properly relieved. The handset itself feels solid in the hand, not too heavy, nice screen, and the battery actually lasts a full day with my usual faffing about. Camera is nicer than I thought, useful for snapping boxes and receipts during the move. Customer service were a bit vague on times at first, but helpful enough once I kept at them, and they apologised. Overall I’m glad I didn’t cancel — it does the job I needed it for and made the move less stressful. Happy with the phone, a little grumpy about the delay, but grateful it turned out well in the end.
Long-term dent finally sorted
keep copies of everything and check the updates yourself.
Faulty phone, poor follow-up
returned with a “no fault found” note, despite me telling them clearly on phone and email not to send it back to me without discussing it.
What annoyed me most was the returns process: they declare there’s nothing wrong and return the device without asking, which left me juggling a defective phone and their paperwork. It’s the kind of runaround that makes you feel they’re washing their hands. This has dragged on for over four months, yet the phone was actually usable for less than 14 days total. I’m now being pushed to take it to Apple myself for diagnosis, even though, given the short usable time, I’d expect the seller to offer a replacement under a reasonable exchange policy.
One unexpected positive: because I’d made a backup straight away, I didn’t lose data when I had to swap phones — that saved a lot of hassle. If you do buy from them, backup immediately and keep records of every call and email. My advice to others: insist on a replacement if the fault recurs, don’t accept vague “no fault found” replies, and be prepared to go to the manufacturer if the retailer shrugs it off. I’ll be pursuing this further, as I don’t think this level of service is acceptable.Bit of a saga over a “new” phone
looks fine, box and all, but the duality of “as new” niggled at me, and it turned into a proper problem the moment we tried to use it. The phone wouldn’t accept SIMs correctly; both a Vodafone rep and a Three rep tried it with their own SIMs and each said, bluntly, it didn’t work. So we boxed it up and returned it, expecting a straightforward swap or refund. That’s when the tone changed — the seller insisted it was working and said there was nothing wrong. I doubted them, and they didn’t help my doubts at all. After a while they conceded they couldn’t fulfil the contract and promised a full refund, which sounded like some resolution at last. They also said they would sort the PAC code for the number transfer and for me not to do anything. Fine, I thought, relief at last. Except they cancelled the contract and the line within an hour of my call. No PAC arrived. When I chased them they said it had been sent and used. Three, predictably, told me the code had been sent to the number that had just been cancelled, not the one on file, which is baffling and maddening. So my 13 year old daughter lost her number and was unreachable outside the house for weeks. We spent well over 30 calls across six weeks just trying to untangle it. The only small relief was the eventual refund — that part did happen — but the damage was done: lost contact details, wasted time, and a thick layer of frustration. Lesson learned: if the listing says “as new”, treat it as a gamble, and don’t assume the aftercare will actually follow through even when they promise it. It felt like they could take your money in a minute and then make you work for weeks to get any of it back.
Proof in the screenshots
I bought a refurbished sierra blue iPhone 13 Pro (256GB) on a contract and at no point during checkout was I told the handset was of US origin. If they’d said that up front I wouldn’t have bothered, because US-origin phones here can be a proper pain to get fixed. When the screen got damaged a few weeks later, every repair shop refused to touch it — “no parts, no compatible software”, they said — which was the start of a very long, annoying saga. I got in touch on 4 September asking, at the very least, for the remainder of the phone payments to be waived, or ideally a refund. The company replied that they source devices from a third-party warehouse and can’t guarantee origin. That sounded like a dodge, so I checked their terms and conditions properly — there was nothing about origins there. I’d already saved the checkout screens and downloaded their T&Cs, so I wasn’t relying on memory. Over the next two months it was just rounds of being fobbed off: they kept saying they’d “consult management” and then silence for weeks. On 5 November they suddenly offered a replacement if I returned the damaged handset. By then I’d taken out an insurance replacement and literally disposed of the broken phone — there was no point keeping it for two months while they shuffled paperwork. I explained that, and they refused any alternative or refund. Oddly, in the same email they shifted their story again, now claiming all their “as new” devices are US origin — which contradicts their earlier denials. It felt like shifting goalposts rather than any attempt to fix things. I’ve dealt with other refurb sellers before who were clear about origins and had straightforward repair routes, so this whole experience felt unnecessarily opaque. I’m a bit annoyed, but also quietly satisfied I kept the evidence — it’s the only reason I didn’t get completely steamrolled. Still, I’m stuck paying off a handset I can’t use for another year, which is not great. Wouldn’t recommend.
Quickly recovered funds
Friend tipped, relieved
About AO Mobile
AO Mobile is an online retail company based in Bolton, England, UK, specializing in the sale of handsets, electronics, and network deals throughout the UK. They offer a wide range of products, including phones, SIM packages, upgrades, and electronics from various brands such as Huawei, Apple, Google, Samsung, Sony, Nokia, as well as networks like Vodafone and O2. AO Mobile also provides order tracking, live shipping and delivery updates, and allows for product returns. Customers can benefit from promotions, a 2-month Insurance, and a 6-month warranty on all devices. Customers can easily reach AO Mobile using the phone number or email provided on their website.
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Telecom | Mobile and Telephone Reviews & Experiences
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Last update: May 2026
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Review with most votes
Sofa daydreams cut short
they couldn't link my account to the network, asked for more info which I sent, and after that... nothing. On the day they were supposed to ship I got an email at 6.05pm sa... Read onBy: E. Anderson