Archers Sleepcentre35 reviews
This score is based on 35 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Thin on promise, heavy on hassle
sitting up to read felt like sitting on springy plywood, lying down gave me that sinking-into-a-puddle feeling, and after four nights my hips were noisier than a creaky gate. I did try different sheets and protectors (I have my own, two in rotation), but nothing made it feel like a firm bed. So I rang customer services, thinking they'd at least offer a swap. They were very by-the-book — unless I had bought their own mattress protector with the order, they wouldn't help. Apparently that's their rule. I tried to explain I'd bought a cheap mattress, not a bundle deal; I use protectors daily; there were no stains; still they stuck to their line.
In the end I paid more for a mattress from a local, reputable shop — much firmer, actually comfortable, and easy to test in person. Sceptical at first, I ended up relieved. Lesson learned: some things are worth inspecting in real life, and saving a bit online isn't always saving. Wouldn't buy from that firm again, and frankly, customer service left me feeling like I'd been shuffled off rather than listened to. Still, my back is thanking me now, so silver lining, I suppose.Cold tea, warm finish
nothing again. Calls, explanations, blink-and-you-miss-it promises. They said calls had gone unanswered, but the van hadn’t even left the depot. By Thursday I was tired of waiting, and I admit I was getting properly sceptical.
I kept pushing. They kept changing the story. I considered cancelling and getting a refund. Instead I hung on because I needed the item. On Friday I finally got a slot call — between 11 and 1. At 1pm there was still no delivery, so I rang. Someone claimed it had been left and signed for at a different address, which was wrong. Only two of the three boxes were at the other place. At that point I was fed up. I’d lost work days, slept on the floor, and the whole thing felt like a waste.
What shifted me from anger to relief was how they handled the follow-up. Once I escalated, someone actually took ownership. They found the missing box, arranged a Saturday drop, and apologised properly. They also offered a small gesture towards the inconvenience. It wasn’t perfect. The earlier communications were poor and avoidable. But getting that final, full delivery and a clear acknowledgement of the mistake changed my mind. Not glowing. Not blind praise. Just satisfied that the problem was finally sorted, and that they stood by their word in the end.Oddly satisfying in the end
I was mid-boiling the kettle when this whole saga kicked off — thought I’d booked a simple mattress delivery because my sister, who’s forever recommending things, said Archers were okay. Got a text with a three-hour slot and then… nada until it became an all-day affair. I rang the number from the text that morning and the woman who answered sounded completely knackered, bless her. She said she’d been trying to get hold of the drivers for ages, that they weren’t answering, and that I was the sixth person ringing about lateness. That made me feel a bit sorry for her, honestly.
When two blokes eventually turned up — one blonde, one darker with glasses — they were fine at moving the mattress, but the blonde kept calling me “dear” despite me asking him not to. I said it twice, politely, and his reply was basically “OK dear”. A bit cheeky, a bit rude, a bit belligerent, whatever you want to call it. At my request they left the mattress in the hall, which was exactly what I wanted, so the practical bit was fine.
The moment I knew I was actually satisfied was when I finally sat (more like flopped) onto the mattress in the hall and realised it was the right one — proper comfy, exactly what I ordered. For a tiny while I forgot about the hassle and the “dear” routine and just felt relieved. I rang the poor woman back to tell her they’d arrived and how I wouldn’t want those particular drivers again; she sounded relieved I’d called and said she’d log it. That helped a bit.
I’m making a formal complaint because politeness matters in your own home, but I do feel for the office staff who pick up the pieces. They shouldn’t have to cope with delivery folk like that, and they shouldn’t get the blame.Weekend wake-up that ruined the week
rotated it as instructed, checked the base, the lot, but the ridges and hollows kept getting worse.
I called Archers and they booked a Homeserve technician. I admit I was sceptical — not because I doubted the company, but because I didn’t think anything would change. That scepticism peaked when the technician turned up with a trainee and strode about with a brisk, brusque manner. He talked over me, gave curt instructions and even told his assistant off like they were on a ship’s deck. It wasn’t just unfriendly; it felt dismissive. He did a quick test — the dangling thread and weights, a lie-down, a look at the base — and announced it was “natural settlement”. He asked if I agreed. I didn’t. I still don’t.
What surprised me was the follow-up. I’d braced myself for a fight, but after I escalated things to Kaymed directly they didn’t just shrug. They reviewed the evidence, spoke to Archers and eventually pushed for a proper remedy rather than the standard, vague “it’s settled” line. It took patience and a few frustrating phone calls, and I’m not going to say the whole process was smooth, but in the end there was a replacement offer and a technician who actually listened. So the evenings are slowly getting better again.
If you’re buying because of health issues, don’t assume the label alone will protect you — keep photos, keep a log, and be ready to push. Expect a bumpy ride dealing with third-party technicians, but take heart: persistence did get us a result, even if getting there was unnecessarily stressful.A dodgy fit and a stinky surprise, but service did help in the end
labels sewn on at weird angles, bumps, and seams not lining up. I was sceptical at first, got more annoyed, but then when I complained the aftercare team actually stepped up: they organised an inspection and arranged a collection/refund rather than leaving me stuck with it. So not perfect, and I’d be wary of buying their own-brand mattresses again, but at least the customer service sorted the practical bits eventually.
Sofa gamble that paid off
their payment gateway choked and I had to use a separate link to finish the purchase. That felt a bit clunky and I was already a bit wary. I mean, if the checkout is awkward I assume the delivery might be too, right? Small scepticism started to creep in.
Anyhow, I asked them to confirm the delivery day because I’d booked the day off work — that’s annoying to reschedule and it costs you — and they assured me it would still be fine. They even said I’d get a two-hour slot by text on the morning. Cut to later: no text, nothing by 11:30, so I rang. Turns out they’d pushed it back by two days. Proper annoying. I told them that I’d be out of pocket if I had to take another day off and asked if they’d at least do something to make up for it. Their idea of making amends was to send two people to carry the sofa in rather than one, which apparently has a retail value of £59. I’d have taken the refund of £59, that would’ve fixed it for me, but they said no — their terms say no compensation for missed deliveries. Slightly grating, not going to lie.
Still, once the delivery did happen the actual people who turned up were friendly, efficient and careful. They handled the sofa brilliantly, set it up, took away the old one and even nudged it into the perfect spot when I wasn’t quite sure. And here’s the thing — once it was in, it felt brilliant. Firm in the right places, cushioned where it counts, and within a few days my back was noticeably better. So all the faff beforehand didn’t ruin the end result. It’s comfortable, the fabric is nice in a lived-in way, and the build feels solid.
Would I use this company again? I’m on the fence. The product itself deserves a thumbs up — it did what I needed — but the ordering and delivery communication needs work. If you can tolerate a bit of admin hassle and follow up on your delivery day, you’ll probably be happy with the sofa. For me, sceptical at first, I’ve ended up pleasantly surprised by how well it works for my back.In-depth consultation on various products
I popped into the shop the other day and got top-notch service from the sales guy. He really knew his stuff and gave me loads of info on different products, so I could make a good choice. I'll definitely be telling my family and mates to check out this place for the great service.
Mattress purchase
I've got to say, I went in looking for a new mattress and ended up having the best night's sleep ever! John really knows his stuff when it comes to mattresses, he talked me through all the options until I found the one that was just right for me. And I have to mention Andrew - when I phoned up asking about getting part of my order delivered, he went out of his way to find some extra items I needed. That's what I call top-notch customer service! All in all, I'm absolutely thrilled with the service I received at that store.
Bunk bed
Me and my mum went to this bed shop to get me a new bunk bed and wow, they had so many cool ones to choose from! I was like a kid in a candy store. The staff were really friendly and told us all about the different beds and mattresses. In the end, we chose a really awesome one that I can't wait to show all my friends.
Bed purchase
The guy who was helping us in the shop was really great - he made shopping for a bed a lot easier! He let us try out loads of different ones without pushing us to make a decision. He was really helpful and helped us pick out the perfect bed for us. And to top it off, we managed to get better versions of what we wanted within our budget thanks to the discounts!
Mattress and bed frame purchase
As soon as I walked into the store, a lovely lady named Margaret Darcy approached me and offered her help. She helped me choose a wonderful mattress and bed frame, explaining all the different choices to me. Margaret really knew her stuff and made it easy for me to make a decision. I was so impressed by how well she knew the products. I came back the next day and Margaret gave me more excellent service. The stuff they sell at the store is really high quality, and I was happy with my purchase.
Bed for elderly mum
Lynne in the shop was so helpful and really knew her stuff about the product we wanted. She made us feel sure about when it would be delivered and helped us feel good about buying it. When we came back with my mum, who's getting on a bit, Lynne was kind and got what she needed. It was a really nice shopping trip all round.
Mattress purchase
I recently bought a mattress from this shop and I have to say, I was really impressed with the customer service I got. The staff really went out of their way to help me find a mattress that was just right for me, they took the time to show me a bunch of different options and let me try them out. All in all, it was a really good experience.
Bed purchase with specific requirements
When I went into the store, a staff member welcomed me and let me look around. Lynn Horton came up to me and was really helpful and friendly, helping me find exactly what I needed. She explained all the products in the range I was looking at. Lynn is definitely a great employee. The bed I bought was delivered promptly and is so comfortable, I adore it.
Second visit
I would definitely suggest checking out this store for any furniture you might need. The staff there really go above and beyond to help and provide great service. They knew their stuff and were able to help us find exactly what we needed for our home. It was our second time visiting and we were really impressed once again by how well we were treated. We'll definitely be back for our next furniture shopping trip.
Mattress replacement
I had to get a new mattress from the same company where I bought one before. Their customer service team managed to find my details fast and ordered the same mattress for me, which I was really grateful for. They said it would arrive in 7 to 10 days and I was happy to see it actually came within that time. The whole process was easy and effective, and it gave me confidence in the company's products and service.
Electric bed purchase
I bought an electric bed from Archers Sleepcentre not long ago and I had a hand in choosing the right bed base and mattress. There was a guy called Jason, who really knew his stuff and he helped me out loads by talking me through the various models they had on offer. He took the time to explain all the different features and perks of each one, which meant I could make a smart choice that suited me best. I really valued his knowledge and his friendly way of helping customers.
Purchased 3 beds and mattresses
I purchased 3 beds and mattresses from the store back in January last year. Unfortunately, one of the mattresses started sinking in the middle not long after. I reported the issue to them in January this year. They sent someone to investigate in February, but I haven't received any updates since then. I've called them twice, and the last time I spoke to a man named Harry who promised to reach out to the head office, but I haven't heard anything. It's crucial for my wife, who is disabled, to have a comfortable bed, but she's currently stuck in the spare room due to the issue.
Bed purchase
The man in the shop was so lovely and really helped me and my family choose a bed. He was super nice and we'll definitely go back there again. My dad even wrote a review on Trustpilot!
Mattress purchase
I recently bought a mattress from this company and I have to say, I'm really impressed. They not only had the exact mattress I was looking for in stock, but the salesman was so helpful in helping me pick the perfect one for me. The customer service I got was excellent and I would definitely recommend this company to anyone looking for a new mattress.
About Archers Sleepcentre
Archer's Sleepcentre is a leading company in the UK that specializes in selling beds, mattresses, bedroom furniture, dining room furniture, and living room furniture. Established in 2001, the company has grown to become the largest independent bed retailer in Scotland and was awarded E-tailer of the year in 2014. They offer a wide range of products including ottoman bed frames, divan bases, children's beds, bedding, electric adjustable beds, sofa beds, headboards, dining tables, dining chairs, sideboards, sofas, storage units, bookcases, and more. Customers can visit their showrooms to view the products in person or order online through their website. Archer's Sleepcentre also provides customer service to assist with any inquiries or concerns.
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Contact Information
39 Colquhoun Avenue
G52 4BN Glasgow
United Kingdom
📧 customersservice@archerssleepcentre.co.uk
Categories Archers Sleepcentre
Online shopping | Homeware Reviews & Experiences
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Last update: October 2025
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Review with most votes
Avoid
Will never use again. The way the treated my elderly parents is shocking. Sold them faulty mattresses . Parents spent £2000 and were given no information on their new bed being ... Read onBy: Michelle hosie