Baukjen - Overall Rating based on 30 reviews
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Great dress and customer service
The customer service team were absolute heroes when the delivery went wrong because of the courier. Suzanne was amazing and really made sure I got my replacement dress in time for my event. The dress itself is gorgeous, made with such good quality materials. Overall, couldn't be happier with both the service and the product.
Small summer cardigan
I really like the little summer cardigan I got from this shop. It's so versatile - I can throw it over dresses or camisole tops. I went for a smaller size and it fits really nicely, making me look good in it. Even though it looks like crochet, it's actually really soft and comfy to wear. All in all, I'm super happy with my purchase.
Quick delivery and eco-friendly packaging
The delivery came really quickly and I liked that the packaging was simple and environmentally friendly. The website was easy to use, and I had no problems ordering what I wanted. I also found the returns process hassle-free, which made the whole shopping experience easy and convenient.
Marigold Organic Top Grey Marl
I had a great experience with this company. They kept me updated throughout the whole ordering process, and the delivery was quick. The Marigold Organic Top in Grey Marl is absolutely gorgeous, and it fits me perfectly. The material is so soft and comfortable, I love wearing it.
Lovely new jacket, useful and attractive addition to my wardrobe.
I recently bought a really nice new jacket from your website and I'm so happy with it. The jacket was even better than I expected and it's exactly what I wanted. The quality is amazing and I know it will be a key piece in my wardrobe for a long time. I'm grateful for the quick delivery and easy shopping process. Thanks for such a great product!
Fundraising service not paid
"This company is extremely unfair! We helped them raise money through our service, but now they're refusing to pay us what they owe us. It's been nine months and we still haven't received over £10,000! The founder isn't even willing to communicate with us anymore. Talk about rude!"
Lovely clothing items
As a new customer, I must say I have been really impressed with the quality and look of the clothes I've bought. The team's customer service has been top-notch, giving fast responses and useful advice. But, I was a bit let down when I found out that getting a refund takes quite a while, at least 3 weeks from when you send it back to when you get your money back. This delay in getting refunds does put me off from buying more stuff, as it means my cash is tied up for ages.
Stylish and flattering clothes
I've just bought a few bits from this shop and I have to say, I was really impressed by the quality and how well the clothes fit. The designs are great and they fit perfectly, which is always a big worry for me when I shop online. I like that the clothes are not just trendy but also flattering, which is a top combo. Overall, I'm really happy with my buy and I'll definitely be coming back to shop here again.
Quick order, great quality clothes!
I was well chuffed when my order arrived because the delivery was really quick, and the clothes were top-notch quality. I'm really pleased with everything I purchased and I can't wait to wear it all! Thanks a lot for creating such fab clothes!
Quick delivery, easy returns
I was really happy with my recent purchase from this website. The order came quickly, and the items were just like they were shown on the website. The quality of the clothes was really good, and the sizes were accurate. I did need to exchange two of the items for a different size, but the process was easy and straightforward. I got confirmation of the return soon after sending them back. Overall, I had a great shopping experience with this company and will definitely shop with them again.
Sleeveless vest, too big and long
The thing got here really quickly and it was packed lovely. However, when I tried on the sleeveless vest, I thought it was too big, long, and baggy for my liking. Looks like it's the new trend, but it just didn't suit me. Had to send it back, but I must admit, the quality was top-notch. I've realised from my past buys that the sizes are quite big, so I'd suggest getting a size smaller than your normal one.
Recent delivery experience
I've been a customer of this brand since 2009 and have quite a bit of their clothing, but recently had a few problems with my delivery. It looks like there've been some changes to the system that have caused confusion around extra charges and clearance procedures. Before, there was a specific person to speak to for any customer service questions, but now it seems like everything's done through AI, which can be a bit annoying for those who prefer speaking to a human. I do like the ease of automation, but it would be great to know about any extra fees upfront to prevent any unexpected surprises during the delivery.
Order two items, one out of stock, refund received
I've just placed an order for two items on sale, but unfortunately when they were about to send it out, one of the items was out of stock in my size. The person who contacted me about it was really apologetic and quickly gave me a refund. I really like the clothes I get from this store and I often get compliments when I wear them!
Eloisa dress, size 6
I treated myself to the Eloisa dress in a size 6 and I was really pleased with how quickly it arrived. I had actually ordered a size 8 maxi skirt before that was too big, so this time I decided to go for a smaller size to be safe. Even though I usually wear a size 8 or 10, the size 6 was just right for me. When I realised my mistake, I contacted customer service for some help. The lady I spoke to was fantastic - so friendly and really went out of her way to make sure I got the right size. She made the whole thing really easy for me.
Beautiful, high quality clothing
I must admit, I was really impressed with the service I got. It was fast and friendly, which is just how I like it. The clothes I bought turned out to be really lovely and top-notch, just like they were described. I feel like I've found a new favourite place to get slightly different and special pieces. All in all, I was really happy with my purchase.
Paper packaging, good quality clothes
The service at this shop is absolutely fantastic. Everything from ordering to getting my hands on my stuff went really smoothly and quickly. I love how they focus on the little things, like using lovely paper packaging instead of boring old plastic bags. And the clothes are always such high quality, I can't fault them at all.
Wide leg jeans, soft material
The jeans were super soft and felt really nice, but, sadly, the wide leg style just didn't suit me. There was just too much fabric for my body shape, and even though they were the right length for my 5ft 7 frame, they just didn't look good on me. I had to reluctantly send them back, which was a shame because I was really excited to wear them.
Black trousers
Oh my goodness, just received my black trousers from this online shop and I am absolutely thrilled! Normally, I tend to shop for my clothes at John Lewis, but this time I thought I'd switch things up. I must admit, I was a tad anxious about placing an order directly through the website, but it turned out to be a breeze. Being able to track my order and know exactly when it would show up was pretty neat. When the trousers finally arrived, I was ecstatic! I've actually purchased four pairs of trousers from this brand since January and I adore wearing all of them. They fit like a dream and look fantastic. It's crazy to think I didn't stumble across this brand sooner!
Zipped top clothing item
I bought this really nice zipped top from the shop, and I have to say, I was super impressed with the way it was wrapped up. They used recycled materials and it felt really special unwrapping the tissue paper. The top itself is top-notch quality and I am really happy with my purchase. Big thanks to the store team for putting in that extra effort!
Top
Will never order from you again as your returns policy is totally unacceptable. After a month of waiting for a refund I decided to ring you!! Only to be told sorry with the bank holiday we are behind with refunds, this is my 2nd time chasing you for my refund, once again will never order from you again.
Review with most votes
Baukjen is my favourite
Bauken is my favorite and most recommended website for buying a different style of dresses with latest designs and incredible fabric selections. Read onBy: Niya sheikh