Baukjen - Overall Rating based on 30 reviews
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trousers
Having read the reviews regarding returns i will never buy from this company again. Their refund policy is disgraceful. Over a month and no refund. Then an email enquiring why and a refund sent immediately. They obviously rely on customers enquiring where refunds are before giving them out.
face masks
Ordering was easy they just want your money. Face masks hadn't arrived 3 weeks after they took payment for them so I cancelled the order. Result no face masks and no refund. Either get automated email response or no response at all. If only I'd read the reviews before ordering from them. Never again. Had to put 1 star for delivery as there's no way of putting none
N/a
Overpriced even with discount and no customer service at all. Wrote an email on 24/3/20 asking a legitimate question. Nearly 3 weeks later no response.
AvoidA couple of dresses
Their return and refund system is absolutely unacceptable. When it happened for the first time I thought it was just bad luck.
But... I have sent back my second return on 6 January, with Baukjen acknowledging its receipt on 15 February only. Two weeks later, I am still out of pocket. Never again!Dress and skirt
Will not be ordering again - sad as I love their clothes . In spite of e mails I have waited a whole month for a refund . Totally unacceptable when other companies issue these in 6 days . Very disappointing !
Dress
The worst company I have ever tried to deal with.
Ignoring my emails. Tried to ring numerous times ad just get cut off.
Checked them out on Companies House, trading as Izzie and Ollie Ltd, office in Bristol.
Looks like an intermediary.
Not happy at all, still waiting nearly a month for a refund.
May have to take this to the financial ombudsman if no joy.My review score was way too high given the scoring. No more than 1*
Dresses
Ordered two dresses for work presentation on next day delivery. They turned up late and with the bag unsealed. One was shapeless and the other not fini properly so the under arm zip would have cut my armpit. To add insult to injury they are absolutely rubbish at processing refunds and when I finally managed to get through to a human today she hung up on me. Avoid at all costs.
I AM STILL WAITING FOR MY EXCHANGE WEEKS LATER!!
In spite of receiving an email from Baukjen confirming they would be dealing with my exchange item I have still not received it. NOTHING. I have left two voice mails and two emails but nobody even responds. I am amazed this company is still functioning. The clothes are really lovely but to be treated so appallingly like this deserves to be flagged up.
Absolutely awful company, do not use
Customer services are absolutely awful, they don't answer the phone and don't reply to emails. After waiting 3 months for a refund I eventually got through to a manager who promised me a refund and compensation vouchers. The refund arrived eventually but the vouchers were never sent to me. I've removed myself from their mailing g list. Honestly, the worst customer service I've ever received.
Baukjen is my favourite
Bauken is my favorite and most recommended website for buying a different style of dresses with latest designs and incredible fabric selections.
I returned a blouse with tie neck to you recently got a refund but have not received a reply.how do I know if it has been received? I can send details if necessary.
Review with most votes
Baukjen is my favourite
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