Bazta1 reviews

Parcel swap and the missing paperwork 21 April 2026

I was halfway through making a cuppa when the postie handed me a box with someone else’s name on it — awkward. I first saw Bazta on a mate’s Facebook post and, yes, I even told my sister to try them, which now feels a bit embarrassing. The parcel contained another customer’s stuff plus a delivery note with that person’s full name, address and phone number (not great). Bazta later admitted they’d sent the wrong orders to two people. To be fair, they refunded me and the items themselves were fine (and intact), so I’m grateful it didn’t turn into a bigger mess. But their customer service kept wanting to move the chat to a phone call and wouldn’t answer written questions about whether my own data had been shared, or how they assessed the breach — which feels like dodging. Delivery was prompt but incorrect, and the handling of the privacy issue lacked transparency. Bit relieved it was sorted financially, but I wouldn’t confidently recommend them just yet.