beliani Reviews

Rocking chair LIARUM grey

I have had awful experience with everyone. I have contacted so far.

Article: Rocking chair LIARUM grey

To the first colleague I mentioned that I wanted to return the item as I’m 7 months pregnant, on the chair isn’t suitable for the nursery as it isn’t large enough. This member of staff told me I was able to return the item within 365 days with no issues. I first wanted a cash refund, and asked if a manager could be involved to see if there was a good will gesture.

I’m looking at your website, I was happy to purchase other things and do an exchange of the items. I contacted the staff member again to let them know this, they said to send images of the chair in the box which I did, and to arrange a courier for Monday.

I have now been told as the chair is not in the original box/packaging I cannot return the item. This is different to what I was told over the phone yesterday, I was told if it wasn’t in the original box, I’d have to pay for the courier charge, which I was is happy to do (£25).

I regret buying from this company, I’m won’t be buying again in the future.Would advise everyone else not to but from this website.